Customer Reviews for Highlife® Sovereign
Highlife® Sovereign
- 6 adults
- 6'8" x 7'9" x 33"/2.03m x 2.36m x .84m
- 315 gallons/1,200 liters
Average Customer Rating:
4.5
out of 5
(491 Reviews)
Rating breakdown 491 reviews
5 Stars
358
4 Stars
76
3 Stars
17
2 Stars
14
1 Star
26
170 out of 190(89%)reviewers recommend this productbrand.
Customer Reviews for Sovereign
Review 181 for Sovereign
Average Rating:
5
/
5
Sovereign tub review
woodlandman
from Neath
Age:55-65
PostedNovember 1, 2018
Bought the tub in July this year from Swansea, found the the sales team of Holly, Laura and Kayleigh very friendly, professional and knowledgeable. The access to our property is difficult but the installation team were were up to the task, very efficient and had the tub installed in excellent time.
I have seen tubs of the same size for half the price we paid but nowhere near the quality and insulation spec: of Hotspring, very pleased highly recommended.
I have seen tubs of the same size for half the price we paid but nowhere near the quality and insulation spec: of Hotspring, very pleased highly recommended.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 182 for Sovereign
Average Rating:
2
/
5
A lemon from day one
Rah1
from Atlanta
Age:55-65
PostedOctober 15, 2018
Salt system has failed 3 times
Circulating pump failed
Mood lighting failed 3 times
Unspecified leak
Motomassage failed
Filter compartment plastic and sliding door warp
Heater failed
Cover failed twice (gets waterlogged)
Circulating pump failed
Mood lighting failed 3 times
Unspecified leak
Motomassage failed
Filter compartment plastic and sliding door warp
Heater failed
Cover failed twice (gets waterlogged)
A very expensive and unreliable system
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
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Review 183 for Sovereign
Average Rating:
5
/
5
Love our spa
Louise
from La Crosse, Wi
Age:Over 65
PostedOctober 4, 2018
It is the best purchase we ever made. Love it. It took me awhile to figure out the chemicals and get the test strip to balance but now it is working well. Thank you.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 184 for Sovereign
Average Rating:
5
/
5
Relaxing
Satisfied
from Aiken SC
Age:Over 65
PostedSeptember 27, 2018
My second hot tub of the same brand, never felt better after a long day of work....great for the muscles and general wellness
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 185 for Sovereign
Average Rating:
5
/
5
Best Purchase in a long time!
Lisa
from Tomah
Age:45-54
PostedAugust 27, 2018
We have had our spa for 8 years and is still providing many hours of relaxation with low maintenance. Highly recommended!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
By Customer Service Hot Spring Chelsea Elam, September 12, 2018
Thank you for your review! It is great to hear your Sovereign hot tub has given you a perfect place for easy relaxation for the past 8 years. I hope you have many more years of happy hot tubbing!
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Review 186 for Sovereign
Average Rating:
5
/
5
HotSpring delivers as advertised
LinGer12
from Ellijay, GA
Age:Over 65
PostedAugust 18, 2018
We’ve had the Hiot Spring Sovereign for almost two months and have enjoyed the health benefits, and fun factor. We are satisfied knowing we made the right choice in hot tub spas.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 187 for Sovereign
Average Rating:
5
/
5
Love the second time around
Dee
from Salem CT
Age:45-54
PostedAugust 13, 2018
My husband and I purchased a HotSpring hot tub about 16 years ago and used it twice a day every day for about 9-10 years. We sold our house and couldn't take it with us, now in our new house, we acquired a HotSpring hot tub and remember why and how much we loved the one we had. We are so glad to have a hot tub again.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 188 for Sovereign
Average Rating:
5
/
5
Soaking in the Mountains
Yjack
from The Coves, NC
Age:Over 65
PostedAugust 6, 2018
Love the Sovereign hot tub by HotSprings. We recently moved into our retirement home in the NC mountains and purchased the hot tub to for our old bones and to enjoy with family. We included the the ACE system to reduce the number of chemicals we put in the water and simplify water care. Initial set up was more involved but the HotSprings representative walked up through it and offered to do it themselves if we wanted. Wouldn't go with any other brand.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 189 for Sovereign
Average Rating:
5
/
5
Brilliant purchase
Hottubbers
from Kent
Age:25-34
PostedAugust 5, 2018
We bought this hot tub from Martin in Ashford branch very informative and helped us through all the process and knowledge and depth of knowledge is countless. Delivery of our sovereign very easy didn't have to do anything on time and again informative. The hot tub itself is brilliant relaxing, comfortable, and very enjoyable. We looked at other brands but nothing come close to the quality, the cost or running costs. Very easy to look after comes with instructions on what to do that are simple to read and understand so chemical side of things are easy to work out. Fantastic buy me and family enjoy it and feel relaxed. Fantastic and thanks
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 190 for Sovereign
Average Rating:
5
/
5
We love our new home spa
ShannaChristine
from Brunswick, GA
Age:35-44
PostedAugust 2, 2018
Absolutely the best purchase for our home remodel! Love the upgraded Ace Salt Water Sanitizing System it leaves my skin so silky soft, it's easy to use, & clean. I have waited years to find a hot tub with the salt water care system, I have many allergies, and this is an amazing hot tub!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 191 for Sovereign
Average Rating:
1
/
5
ACE Salt System very unreliable
RC
from Tempe AZ
PostedJuly 31, 2018
We purchase our Sovereign in 2013 and have replaced the ACE cell twice and it is out again. Junk. They warranty the ACE cell for 1 year and it lasts 1 year and a day. We are going to have it removed and run with regular chemicals. Definitely not worth the added price for this marginal system
Comfort:
2
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
2
/
5
Value:
1
/
5
By Customer Service Hot Spring Chelsea Elam, August 2, 2018
I am sorry to hear your Ace cell has stopped working just outside of the warranty period. We expect the cell to last anywhere between 18 to 36 months depending on water, spa usage, and care of the Ace system. I will reach out to you directly to discuss this further and see how we can help. Please keep an eye out for my email. Thank you for your review. I look forward to speaking with you soon!
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Review 192 for Sovereign
Average Rating:
5
/
5
Thankful Every Day
jibehoejoe
from Maryland
Age:55-65
PostedJuly 5, 2018
My wife and I love our Sovereign and often use it morning and night. It is great way to start and end the day with great therapy and relaxation. I love the ease of maintaining the salt water system.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 193 for Sovereign
Average Rating:
4
/
5
Great when new: so so now at 10 years old!
Dazzy23
from Rochester, NY
Age:55-65
PostedJune 27, 2018
I loved this hot tub when we got it; we've only had a few problems like the heater going out but thankfully during the warranty, and we were able to get that fixed. But in recent years it has been one service call after another to get this hot tub running without either the heater going out again, or the jets just shutting off and losing power for no reason. I've replaced the filters, had the pump replaced, had GFI switches replaced but no one seems to be able to get it to run more than 10 to 15 minutes without it shutting off by itself! The lights stay on but the jets just stop and the pump shuts off as well. I'm not happy with it at the present moment, but I know others who have the same hot tub for a longer period with no problems at all.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
By Customer Service Hot Spring Vanessa, July 9, 2018
Hello Hot Tubber.
10 years is a quite a while. However, you are correct many of our spa owners have functioning spas for decades to come.
I am sorry to hear that your spa is currently having spa issues. I would like to see how I can help. I will email you for further information. Thank you for your review.
10 years is a quite a while. However, you are correct many of our spa owners have functioning spas for decades to come.
I am sorry to hear that your spa is currently having spa issues. I would like to see how I can help. I will email you for further information. Thank you for your review.
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Review 194 for Sovereign
Average Rating:
4
/
5
So far the best we have bought.
megaswt
from Hardwick, MN
Age:45-54
PostedMay 26, 2018
AMAZINGLY comfortable. Great quality. Would love for the energy bill to be cheaper. Highly recomend.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
By Customer Service Hot Spring Chelsea Elam, July 10, 2018
Thank you for your review. I agree, with seating designed to cradle you naturally, and jets hitting the right muscles, the Sovereign model is super comfortable! Energy efficiency is very important. If you haven't already, I recommend speaking with your dealer, or giving us a call, to see what tips we can provide to help keep those energy costs down. 800-999-4688 ext 8432.
Happy hot tubbing!
Happy hot tubbing!
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Review 195 for Sovereign
Average Rating:
5
/
5
2001 model and still going strong!
Nathan
from Statesville, NC
Age:35-44
PostedMay 15, 2018
I love this spa! I have had it since 2001! has been a fixture for myself and my kids!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
By Customer Service Hot Spring Vanessa, June 24, 2018
Your pictures are so cute! Thank you for sharing and for your review. Glad to hear that your spa is still going strong after 17 years and that you and your family are enjoying spa soaking.
Happy Hot Tubbing!
Happy Hot Tubbing!
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Review 196 for Sovereign
Average Rating:
5
/
5
Best investment: ever!!
Limey
from Raynham, MA
Age:55-65
PostedApril 29, 2018
I purchased my Sovereign II as an 04 leftover in 05. I had two service visits under warranty in the first 3 years & since a valve & control board was replaced: I’ve had zero issues (touch wood!!). I’m in it for chronic back/hip pain every other day- at least!! Very easy to maintain, low chemical use & ive only needed to replace the filters ONCE in 13 years. It still looks like it’s brand new!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
By Customer Service Hot Spring Chelsea Elam, May 24, 2018
Thank you for your review. Wow! Two sets of filters in 13 years is pretty impressive. We typically find they need to be replaced every 2 to 3 years. Though they can appear quite clean, the filter material will deteriorate over time, reducing the filtration and flow.
I am so pleased our hot tub could help in bringing you some relief to your chronic pain. I hope you continue to enjoy your spa for many years to come.
Happy hot tubbing!
I am so pleased our hot tub could help in bringing you some relief to your chronic pain. I hope you continue to enjoy your spa for many years to come.
Happy hot tubbing!
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Review 197 for Sovereign
Average Rating:
5
/
5
Best thing I ever bought
Hjalmar
from Amsterdam
Age:45-54
PostedApril 29, 2018
Nothing better than to relax in my Sovereign after a long day at the office or after a heavy work out. It relaxes the muscles and makes you forget everything. Lovely to chill with the mrs with a cold drink and bright stars. When it ever reaches end of life, a new one will be there the very next day.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Chelsea Elam, May 24, 2018
It sounds like you have the perfect evening routine to reconnect with your family and melt the stress of the day away! It is amazing what soaking in hot water can do for you after a long day of work or working out. So happy to hear you are loving your new hot tub. Thank you for your review!
Happy hot tubbing!
Happy hot tubbing!
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Review 198 for Sovereign
Average Rating:
5
/
5
Our 5th Spa
chbpe
from KY
Age:55-65
PostedMarch 30, 2018
Hold temp very well. Silent operation on filter only cycle. Jets are very powerful and well placed. Controls are intuitive and very flexible. Fairly quiet pumps even when full on. Energy expense (KY) is low. We love it. Best one so far.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
By Customer Service Hot Spring Vanessa, April 15, 2018
Fantastic feedback from a veteran spa owner. Thank you for your review.
Happy Hot Tubbing!
Happy Hot Tubbing!
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Review 199 for Sovereign
Average Rating:
5
/
5
Relaxation in the Poconos
Gail
from Pocono Mountains Pennsylvania
Age:45-54
Gender:female
Yes, I recommend this product.
PostedMarch 25, 2018
We wanted to provide a “shout out” to Hot Springs for their long lasting high quality hot tubs. After 19 years, many power outages, Nor’easters, storms of all kinds, and many challenging restarts our Hot Springs Sovereign model hot tub is still working. Despite a few jets that are not working and a slow leak somewhere we enjoy getting in and rejuvenating our bodies and relaxing after a long work week. Hopefully it will continue to power and heat up and give us few more year’s of relaxation and much needed therapy.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Chelsea Elam, March 28, 2018
Wow, 19 years! I am happy your hot tub has brought you relaxation and rejuvenation through so many seasons, and I hope you continue to enjoy your spa for years to come! If you need any assistance in finding a technician to address the small leak, please give us a call at Customer Service 800-999-4688 Ext. 8432. Happy hot tubbing!
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Review 200 for Sovereign
Average Rating:
5
/
5
Loyal to Hot Spring Spas!
BODO
from Georgia
Age:55-65
PostedMarch 21, 2018
Having previously owned a Hot Springs spa for years, when we moved to our new home we didn't hesitate one second knowing we would be getting a new model! We have enjoyed our Hot Springs spa experience for well over 16 years now and have shared our love for this quality product over the years. In fact, a few of our friends are now also Hot Spring spa owners. We lightheartedly refer to our spa as going to the "Chat Room' because we enjoy chatting about the day's events as well as tomorrow's plans. It's both relaxing and refreshing. Thank you for providing us with such a wonderful product that we can (and DO) enjoy on a daily basis!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Chelsea Elam, March 27, 2018
Thank you for being a loyal member of the Hot Spring family! I am happy to hear you are loving the new model spa for your new home. Soaking in your hot tub can be the perfect place to relax and catch up with your family and friends. I am sure you will continue to enjoy your chat room for many years to come!
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