Customer Reviews for Highlife® Sovereign

Highlife® Sovereign

6 adults
6'8" x 7'9" x 33"/2.03m x 2.36m x .84m
315 gallons/1,200 liters

Average Customer Rating:

4.5

out of

(491 Reviews)

Rating breakdown 491 reviews

5 Stars

358

4 Stars

3 Stars

2 Stars

1 Star

170 out of 190(89%)reviewers recommend this productbrand.

Customer questions and answers:

3 Questions | 1 Answer

Read all questions and answers

Customer Reviews for Sovereign

Review 201 for Sovereign

Average Rating:

5 / 5

Great Addition to a House with No Tub

SpaSoaker

from Charleston, IL

Age:45-54

PostedMarch 17, 2018

I downsized last year and the new house didn't have a tub, which I love. The compromise was putting in a hot tub and patio. I love the Sovereign. I had it sunk into a cement patio so only the top 24" is above ground, with the equipment side "vaulted" for an additional 24" so I can take off the side, drain the water into the vault (which then has a sump pump that was built into the vault). It took a lot of ingenuity on the part of my contractor, who then built a little matching deck on that side of the tub as a cover for the equipment side.

The dealer has been fantastic, the hot tub has been easy to care for and maintain in the first 6 months. Very happy with the product and my choice.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

By Customer Service Hot Spring Chelsea Elam, March 28, 2018

Thank you for the included photos! This is a beautiful spot for your new hot tub. I am sure having such a great installation makes relaxing in your spa that much nicer. Thank you for your review, and happy hot tubbing! hotspring_brand

+2points

2of 2voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 202 for Sovereign

Average Rating:

5 / 5

20 years old

Highbanker58

from Phoenix,Az

Age:45-54

PostedMarch 11, 2018

i purchased a Sovereign in 1999 i've only had a few small problems with it. I use it several times a week. It still has the original pump, light, wiring, regulators etc.I have moved it 6 times and the shell got a crack that was easily repaired. I'll buy another when I move this time, leaving it for the renter to enjoy.I've replaced the cover 5 times.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

By Customer Service Hot Spring Chelsea Elam, March 21, 2018

Wow, 20 years of hot tubbing! It sounds like you have taken great care of this spa so it may continue to be enjoyed for years to come. Thank you for being a loyal member of the Hot Spring family! hotspring_brand

+2points

2of 2voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 203 for Sovereign

Average Rating:

5 / 5

Best Investment Ever!!!!!

Fastlane

from Spingvale, Maine

Age:55-65

PostedFebruary 26, 2018

I absolutely love it!! I have a very physical job and this feels awesome at the end of the day! Living in Maine, being energy efficient was a big concern. It has lived up to their claims. I have had mine now for 10 years and have had hardly any troubles. The service I did need was awesome! I am moving to Florida soon and will get another one for sure. Thank you HotSpring!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

By Customer Service Hot Spring Chelsea Elam, March 7, 2018

Hot water and strong jets can make all the difference after a long day at work, and the relaxation doubles without the worry of a big power bill. Thank you for being a part of the Hot Spring family and good luck with your move!

Happy hot tubbing! hotspring_brand

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 204 for Sovereign

Average Rating:

5 / 5

Best Hot Tub We've Owned

Jim

from Salem, Oregon

Age:55-65

PostedFebruary 10, 2018

This is my third hot tub, and I would definitely buy a Hot Springs Spa again. Very comfortable, convenient controls, easy water care.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

By Customer Service Hot Spring Vanessa, February 23, 2018

Hello Best Hot Tub We've Owned.

Thank you for being a loyal Hot Spring owner and for your review.

Happy Hot Tubbing! hotspring_brand

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 205 for Sovereign

Average Rating:

5 / 5

Looking Forward To Many Years of Hot Tub Ownership

CharlesA

from Waco, TX

Age:35-44

PostedJanuary 20, 2018

I was one of these people that believed that hot tubs were a luxury item and used for parties. I developed chronic shoulder pain and had a friend that bought an Aria. One soak and I was sold. My wife had been telling me for ten years that we needed a hot tub. We went into to our local dealer (Lake Air Pool Supply) and they let us demo a Sovereign right on the sales floor. We decided that was the tub for us. It took a little while to get as it was the holidays and weather was bad, but it was worth the wait. We had our first soak at our house last night and I can say confidently that this was one of the best investments in our wellness we have ever made.

Charles & Anita A

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

3 / 5

Value:

4 / 5

By Customer Service Hot Spring Vanessa, January 24, 2018

Hello Charles and Anita.

Thank you for your review. I am excited to hear you are enjoying your spa. I am sure you and your wife will have many more nights of relaxing soaks.

Happy Hot Tubbing! hotspring_brand

0points

1of 2voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 206 for Sovereign

Average Rating:

5 / 5

Unbelievably great!

Marko

from Traveler's Rest, SC

Age:55-65

PostedDecember 28, 2017

For years, I wanted a Hot Springs spa, and my wife said "No way." Then one day when my wife was traveling, i stopped in to a Hot Springs store. The selection was awesome! I called my wife and told her about it and she said: "Go for it, but I won't use it." We had the spa installed two weeks ago, and I can't get her out of it! She is absolutely crazy about it. She said: "Why did't we do this years ago?" (You can't win with women!).

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

By Customer Service Hot Spring Vanessa, December 29, 2017

I love your review! I shared it with our team for a good chuckle :)
Thank you for choosing Hot Spring. We know you and your wife will be enjoying your spa for many years to come.
Happy Hot Tubbing! hotspring_brand

+1point

1of 1voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 207 for Sovereign

Average Rating:

5 / 5

Hot springs spas are the absolute best!

Steve2017

from Canyon Crest Riverside

PostedNovember 5, 2017

My husband and I LOVE the Hot Springs collection! How do I know they are great? We’ve owned the Jet Setter, the Prodigy and now the Soverign !!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

+2points

2of 2voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 208 for Sovereign

Average Rating:

5 / 5

Our 2nd Hot Springs..

sadie1325

from OKC area

Age:55-65

PostedOctober 23, 2017

This our 2nd Hot Springs hot tub. The Sovereign replaces our 17 year old Classic Tub. I'm sure we will have just as many enjoyable years with it.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 209 for Sovereign

Average Rating:

4 / 5

Wish it was a hot tub and not a warm tub.

JerryC

from West Chesterfield NH

Age:Over 65

PostedOctober 17, 2017

My previous Sovereign would allow the temp to get to 108 degrees. This one is limited to 104 and just doesn't feel hot enough. I love everything else about it.

Comfort:

3 / 5

Quality:

4 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

By Customer Service Hot Spring Vanessa, October 30, 2017

Thank you for your review.

While 104 degrees is the industry standard for high temp. Your spa is equipped to allow an temperature override. This will allow you to increase the spa an additional two degrees. This is the same feature as in our previous spas. However, we have made the operation much more deliberate. I will email you the directions on how to increase the temperature.

Happy Hot Tubbing! hotspring_brand

+1point

1of 1voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 210 for Sovereign

Average Rating:

5 / 5

Great for the sore body

BobbyFlyFisher

from Hot Springs AR

Age:55-65

PostedOctober 10, 2017

We love it. It feels so good when the body hurts or for just relaxing.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+2points

2of 2voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 211 for Sovereign

Average Rating:

2 / 5

Used to be the best hot tub ever. Had my last one 24 years

from GA

PostedSeptember 12, 2017

Now the quality is gone. It's made overseas and it's not great. I'm on my 4th cover in one year. The product is not what it used to be.

Comfort:

1 / 5

Quality:

2 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

3 / 5

Value:

2 / 5

By Customer Service Hot Spring Vanessa, September 12, 2017

I am sorry to hear that your are not happy with with your second Hot Spring Spa. While our spas are not made overseas I can understand your frustration. The cover is an accessory that normally needs to be replaced every 3-4 years or so. Having to replace it 4 times in one year is excessive however, falls within the warranty time frame. I would like to see how I can improve your experience. Please look for an email from me.
Thank you for taking the time to post your review. hotspring_brand

+3points

3of 3voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 212 for Sovereign

Average Rating:

5 / 5

A fabulous spa!!

LAMoon

from Steamboat Springs, Colorado

Age:45-54

PostedSeptember 10, 2017

This spa with the salt water system is amazing! We love the moto jets for a nice back massage and the lighting is fun especially with the fountain running. We absolutely love this spa!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

+1point

1of 1voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 213 for Sovereign

Average Rating:

5 / 5

Great indoor spa

ephsowner

from Twin Cities, MN

Age:55-65

PostedAugust 12, 2017

We have owned this spa for just over a year now, and it has been great for our family. I have a lot of neck and back tension, and the bench jets are perfect for me. We have had no issues at all with the unit. We use it on a four season porch, and since it does not heat-up the porch in the winter it must have good insulation. Overall we consider this a great purchase.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

By Customer Service Hot Spring Vanessa, August 22, 2017

Thank you for your review.

Being able to use your spa indoors or out is a great feature. Hot tub soaking under the stars or in your cozy four season porch sounds fantastic.

Happy Hot Tubbing! hotspring_brand

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 214 for Sovereign

Average Rating:

5 / 5

Upgrade from Prodigy

larznik

from Manhattan Beach, Ca.

Age:45-54

PostedAugust 3, 2017

When we bought our home it included a HotSprings Protigy spa. After almost 20 years of performance in the California elements, it was time for a replacement. Naturally, we went for the Hotsprings Sovereign and could not be happier. The features are amazing; clearly the right choice. I am back for a HotSpring spa in another 20 years.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 215 for Sovereign

Average Rating:

5 / 5

Not our first rodeo

chbpe

from KY

Age:Over 65

PostedJuly 29, 2017

Great hot tub.

Concerns about slippery surfaces persist.

Comfort:

3 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

By Customer Service Hot Spring Vanessa, August 7, 2017

Hello veteran hot tub owner.

Thank you for taking the time to let us know about your spa experience. Some people feel better wearing water shoes to give them the grip that they are looking for. Perhaps that may help. Over all I am glad to hear that you are happy with your spa.

Happy Hot Tubbing! hotspring_brand

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 216 for Sovereign

Average Rating:

5 / 5

Sovereign

Ed32

from Co

Age:45-54

PostedJuly 18, 2017

I've had this tub for 12 years very little maintenance and I am absolutely more than satisfied with its performance this is definitely a quality piece of equipment I will buy another one for sure but I think this is going to last for a long long time

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

Response from HotSpringBy Catherine, Hot Spring Spa Staff, July 19, 2017

Thank you so much for your review! We are so happy to hear that you are still loving your 12-year-old Sovereign. We wish you many more years of happiness in your Hot Spring spa. Happy hot-tubbing!

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 217 for Sovereign

Average Rating:

5 / 5

our newest hot tub

chbpe

from Louisville

Age:Over 65

PostedJuly 16, 2017

Medium sized tub, very quiet, good tub jets.
a little too slippery when entering

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

2 / 5

Value:

4 / 5

By Customer Service Hot Spring Ben, July 25, 2017

Hello, and congratulations on your brand new Hot Spring Sovereign model spa! We do recommend using caution when entering and exiting the spa, as the shell is smooth, providing a quality finish and smooth texture throughout. If needed, you can always speak with your dealership for options on installing a hand-rail, which can help with entering, or exiting the spa. Thank you again for your candid feedback, and wishing you many years of happy hot tub soaking! - Ben, Customer Service Team hotspring_brand

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 218 for Sovereign

Average Rating:

5 / 5

great looking and feel

scorn

from Arcata, CA

Age:35-44

PostedJuly 15, 2017

comfortable and I love the redwood siding. we bought this spa used and we love it!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Catherine, Hot Spring Spa Staff, July 19, 2017

It sounds like you purchased the perfect spa for you. Enjoy the wellness and thanks for your review!

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 219 for Sovereign

Average Rating:

3 / 5

Salt issues

Marty

from Utah

Age:55-65

PostedJune 29, 2017

Still trying to get help with salt system. Very unhappy with dealer and HotSprings in getting this resolved.

Comfort:

4 / 5

Quality:

4 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

By Customer Service Hot Spring Vanessa, June 30, 2017

I am sorry to hear that your are unhappy with your spa experience. I would like to see how I can help. The ACE system is a great way to maintain your water. Water care can take some getting use to. I will email you. I look forward in working with you soon. hotspring_brand

+1point

1of 1voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 220 for Sovereign

Average Rating:

5 / 5