Customer Reviews for Highlife® Sovereign

Highlife® Sovereign

6 adults
6'8" x 7'9" x 33"/2.03m x 2.36m x .84m
315 gallons/1,200 liters

Average Customer Rating:

4.5

out of

(491 Reviews)

Rating breakdown 491 reviews

5 Stars

358

4 Stars

3 Stars

2 Stars

1 Star

170 out of 190(89%)reviewers recommend this productbrand.

Customer questions and answers:

3 Questions | 1 Answer

Read all questions and answers

Customer Reviews for Sovereign

Review 381 for Sovereign

Average Rating:

3 / 5

Delivered with mechanical issues

Ron

from Petaluma, Ca

Age:55-65

Gender:female

No, I do not recommend this product.

PostedDecember 20, 2013

When our Sovereign II was del. in Oct. 2013, the pump motor was buzzing and the main jet selector / diverter valve was making an annoying hissing sound. Had to make an appointment for a service tech, when he arrived he voiced concern about motor noise and hissing, however; after he couldn’t resolve either problem he made a telephone call and then said he was told the hissing sound was “normal for this model” and the new pump had to be replaced…another appointment pending. This spa may as well have come with barking dogs or fingernails on a chalkboard; we can not use the diverter value without hearing this annoying sound. I am still trying to resolve these problems and to date, this purchase is a disappointment and turning into a very stressful ordeal.

This is the short version, if you would like more detail on what Hot Spring is or is not doing for me to resolve these problems please to send me your contact info, I will be happy to share my experience. Likewise, if you have had a similar problem and have a solution or information for pursuing a consumer complaint (if necessary) please pass it along. I will continue to educate myself and collect information while pending a second service appointment on our new spa.

Comfort:

5 / 5

Quality:

3 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

3 / 5

Value:

2 / 5

Response from HotSpringBy Peggy W. , Customer Service, December 27, 2013

Thank you for providing feedback on your spa. I'd like to help! I'll contact you via your email address to see what can be done to make this new spa a source of pleasure for you.

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Review 382 for Sovereign

Average Rating:

5 / 5

Well Worth the Investment

SharpestPencil

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from Lowell IN

Age:55-65

Gender:male

Yes, I recommend this product.

PostedDecember 20, 2013

The quality is outstanding. I have not had even one issue with the spa. Easy to maintain. Hardly noticed the small amount of electric this uses, even in below zero wind chills here in northern Indiana. I spend maybe three minutes per use to maintain the water quality. I would definitely buy this brand again.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy The Hot Spring Team , Marketing, December 26, 2013

Thank you so much for the great feedback! We are thrilled to hear you are enjoying your spa. What a great way to stay warm during the cold winters in Indiana. Thank you for joining the Hot Spring family. Happy New Year!

Erica
The Hot Spring Team

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Review 383 for Sovereign

Average Rating:

4 / 5

Very Comfortable

PanamaRed

from Bozeman, MT

Yes, I recommend this product.

PostedDecember 19, 2013

Our new Sovereign is very comfortable and easy to maintain. The staff at Mountain Hot Tub are superb. Their before and after sale service is excellent. They helped us select from a variety of Hot Spring spas and we are quite happy with our Sovereign.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

3 / 5

Value:

4 / 5

Response from HotSpringBy The Hot Spring Team , Marketing, December 26, 2013

Welcome to the Hot Spring family! Congratulations on your new Sovereign. I am so thrilled to hear the team at Mountain Hot Tub helped you find your new spa. What a great team we have in Montana :) I wish you and your family many happy years of hot tubbing.

Happy New Year!

Erica
The Hot Spring Team

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Review 384 for Sovereign

Average Rating:

5 / 5

Fantastic, awesome investment!

The Nessner's

from Seven Lakes, North Carolina

Age:45-54

Gender:male

Yes, I recommend this product.

PostedDecember 14, 2013

Our Sovereign has exceeded our expectations for quality, ease of use and comfort. Additionally, the benefit of bringing our family together without apprehension has surpassed our dreams.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

Response from HotSpringBy The Hot Spring Team , Marketing, December 16, 2013

Dear Nessner Family,
Hot Spring manufactures hot tubs for many reasons. Above all we love creating moments for families to connect through regular hot tubbing. The conversations and the moments created in the spa are precious. We are thrilled your Sovereign has exceeded your expectations. We are happy to welcome you to our family too--the Hot Spring family :)

I wish you many happy years hot tubbing. Please let our team know if you need any assistance in the future.

Happy Holidays and Happy Hot Tubbing!

Erica
The Hot Spring Team

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Review 385 for Sovereign

Average Rating:

5 / 5

My Fountain of youth

Fountain of youth

from Hollidaysburg PA

Age:55-65

Gender:male

Yes, I recommend this product.

PostedDecember 8, 2013

I am in my Hot Tub at least twice a day during the week, once in the morning before going to work and then at night. My other Hot Tub ( not a Hot Spring ) had to be replaced after 9 years. I went through withdraw till my Hot Spring tub was installed. IT WAS WORTH THE WAIT!!!!!!!!!!!!!!!!!!!!!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy The Hot Spring Team , Marketing, December 10, 2013

Dear Hot Tubber,
Wow! Hot Spring withdrawal? I'm so happy to hear your hot tub was worth the wait and that you are enjoying the warm water and jets morning and night! I hope you continue to enjoy your Hot Spring for many years to come. The wait is over!!!

Happy Holidays and Happy Hot Tubbing!

Erica
The Hot Spring Team

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Review 386 for Sovereign

Average Rating:

5 / 5

Me and Miss Bubbles

Kel Love

from Huber Heights, Ohio

Age:35-44

Gender:male

Yes, I recommend this product.

PostedNovember 25, 2013

It's been almost 3 years with Miss Bubbles. She is AMAZING! I just love her! She is my second hot tub although my first one was not a Hot Spring. My old one went down and I was without one for about a year :( This new hot tub is easier to take care of, the jets pump HARDER, the temperature gets HOTTER (112-113) Yes I like it hot lol!

I enjoy relaxing in it. This hot tub was definitely a good investment. I hope you get one too! You will truly enjoy it! Happy hot tubbing! It feels wonderful and refreshing to enjoy it anytime of the year. The colder outside the better! There's a lot of snow on top my hot tub here in this pic but it felt great to pull the cover back and get in the hot water!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy The Hot Spring Team , Marketing, November 30, 2013

Dear Hot Tubber,

What a fantastic story. I don't believe I've ever met a hot tubber with a "Miss Bubbles" spa. That is truly unique. We greatly appreciate your purchase of a second Hot Spring spa, and love to hear how much you enjoy your time hot tubbing. You certainly like the water HOT, HOT, HOT! We wish you many happy years with your spa. What a great way to stay warm on those cold winter nights.

Happy Hot Tubbing!

Erica
The Hot Spring Team

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Review 387 for Sovereign

Average Rating:

4 / 5

So far, so good...

Rick G.

from Ooltewah, TN

Age:45-54

Gender:male

Yes, I recommend this product.

PostedNovember 22, 2013

We have only had our spa a few months but love it so far.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

3 / 5

Value:

5 / 5

Response from HotSpringBy Vanessa, Customer Service, November 22, 2013

WOW! What a great picture.

It looks like you have a wonderful set up for your spa. Thank you for taking the time to share your experience and we are happy to hear that you love your spa.

Welcome to the Hot Spring Family and Happy Hot Tubbing!

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Review 388 for Sovereign

Average Rating:

5 / 5

Sovereign Spa RULES!

FrickerFrackerFirecracker

from Voorhees, NJ

Age:45-54

Gender:male

Yes, I recommend this product.

PostedNovember 8, 2013

without question the best investment I have made in my home was adding this spa to our outside patio that looks out over a big lake.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

Response from HotSpringBy The Hot Spring Team, Marketing, November 11, 2013

Dear Hot Tubber,

I am so happy to hear you are enjoying your spa! The view from your Hot Spring must be gorgeous overlooking the lake. We would love to see photos. What a fantastic investment in your home, health, and well being. Welcome to the Hot Spring family. Please let our team know if you need any assistance in the future.

Happy Hot Tubbing!

Erica
The Hot Spring Team

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Review 389 for Sovereign

Average Rating:

5 / 5

Best purchase I ever made!

Bobbil

from Nevada City, CA

Yes, I recommend this product.

PostedNovember 1, 2013

Relaxing in this hot tub is so beneficial to my arthritis and decompressing after a long day. It has also proven to be a great way to start my day. A cup of coffee and fifteen minutes in the hot tub...nothing could be better!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Response from HotSpringBy Peggy W. , Customer Service, November 4, 2013

Thanks for a great description of how to both begin and end a busy day. Your hot tub gets you going in the morning and is a "reward" in the evening. We wish you many wonderful hours of hot water relaxation in the busy holiday season that is almost upon us!

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Review 390 for Sovereign

Average Rating:

2 / 5

Sovereign

from Colorado Springs, Colorado

Age:45-54

Gender:male

No, I do not recommend this product.

PostedOctober 23, 2013

Have had the hot tub for 3 months now and we are finding that the jets are too strong and we can't turn them down enough so your back will be itching in a matter of a minute or two. in addition we have already sprung a leak and not sure a this point if it can even be fixed in the field or if they are going to have to haul it away to get it repaired. At this point I am not impressed with this tub or Hot Springs.

Comfort:

2 / 5

Quality:

2 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

Response from HotSpringBy Peggy W. , Customer Service, October 30, 2013

Thank you for providing feedback about your Sovereign spa; each jet has either a topside lever or a faceplate that allows you to adjust the intensity of the water and air pulsing through them. If you haven't already, experiment with different settings to find the ones that suit you best. I have spoken to your dealer this morning about service and he advised his tech is scheduled to repair the spa at your home on Oct. 30th. They do have a skilled team and should be able to complete the work promptly.

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Comments (1)

Dave

Colorado Springs

Sovereign issues

Posted October 29, 2013

Thanks for your response. We have played with and adjusted the setting and it can only be adjust so much. The repair has been pushed out another week to 11/5. Just a note, I could have purchased a hot tube with more jets and features for 1/2 the price but I went with a name brand and paid 2x as much so I didn't have to worry about or deal with motor problems, pump problems, electronics or leaks which completely backfired on me. Now I have to live with the doubts that it will work properly at a much higher price.

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Review 391 for Sovereign

Average Rating:

5 / 5

We love the spa

Charley

from Pa

Age:Over 65

Gender:male

Yes, I recommend this product.

PostedOctober 10, 2013

We love our spa and use it daily. We both feel much better after a session. It also gives us time together. The dealer (New Wave Spas in Jeannette, Pa) has been exceptional.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, October 10, 2013

Dear Hot Tubber,
Thank you for your feedback. We are happy to hear you are loving and enjoying your spa daily, and that you had an excellent purchase experience. Helping to create moments for you and your loved ones is one of the reasons we are in the business of hot tubs. Thank you for being a part of the Hot Spring family!

Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team

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Review 392 for Sovereign

Average Rating:

5 / 5

Functions as advertised

fred

from Crozet,VA

Age:55-65

Gender:male

Yes, I recommend this product.

PostedSeptember 30, 2013

My Wife and I have a rural horse property,which keeps up physically active.We had been visiting a massage practitioner however, since the purchase of our hot springs spa we find that moving from seat to seat in our Sovereign model accomplishes the same effect with great results. We can now relieve our aches and pains without the drive home afterward.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, October 1, 2013

Dear Hot Tubber,
Thank you so much for your feedback! I am thrilled you are able to enjoy your Sovereign regularly, After a busy day around the property it sounds like you've found a great way to end your day. I am also happy to hear you have experienced pain relief from the comfort of your own spa. Our team wishes you many years of happy hot tubbing!

Erica
The Hot Spring Hot Tub Team

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Review 393 for Sovereign

Average Rating:

1 / 5

Great spa except for Ace Salt Water Sanitizing System

Kirkand Bernice

from Big Bear Lake, CA

Age:Over 65

Gender:male

No, I do not recommend this product.

PostedSeptember 12, 2013

In first two years of ownership we had to replace the Ace Salt Water Sanitizing System TWICE!

They are not cheap.

Comfort:

5 / 5

Quality:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

5 / 5

Value:

1 / 5

Response from HotSpringBy Peggy W. , Customer Service, September 18, 2013

Thank you for taking the time to provide feedback about the ACE sanitizing system. I will be asking your dealer to review your records and determine where he might be able to assist in keeping your costs down. I will also ask him to give you a call so that he may hear of your concerns first hand.

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Review 394 for Sovereign

Average Rating:

5 / 5

THIS REPLACED A SOVEREIGN THAT WE HAD AND WOULD STILL HAVE IT BUT BAD LUCK WITH A POWER OUTAGE AND 0 DEGREE WEATHER AND SOME PIPES FROZE AND BROKE.

ET375

from E. WENATCHEE

Age:Over 65

Gender:male

Yes, I recommend this product.

PostedSeptember 1, 2013

WE HAD A POWER OUTAGE WE THINK AND SOME COLD WEATHER, STILL ARE NOT SURE WHAT HAPPENED BUT HAD SOME LEAKS AND IT WAS NOT EASY TO FIX AND SO WE CHOSE TO REPACE IT. WE LOVE THE SOVEREIGN AND HAVE HAD ONE NOW FOR OVER 13 YEARS. THE NEW ONE HAS ONLY BEEN IN FOR 6 MONTHS BUT WE HAVE NO COMPLANTS.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 3, 2013

Dear Hot Tubber,
I am sorry to hear about the power outage, but happy to hear you were able to replace your Sovereign for a new hot tub. We wish you many happy years in your new hot tub! Please let our team know if you need any assistance.

Erica
The Hot Spring Hot Tub Team

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Review 395 for Sovereign

Average Rating:

5 / 5

A great buy

Rob and Noushy

from Columbia, MD

Yes, I recommend this product.

PostedAugust 31, 2013

Should have done that years ago. My wife and I use it 3 times a week on average after a long day at work.

Comfort:

4 / 5

Quality:

4 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 3, 2013

Thank you for your feedback! I am happy to hear you and your wife are enjoying your hot tub regularly. What a fantastic and relaxing end to the day. Please let our team know if you need any assistance in the future.

Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team

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Review 396 for Sovereign

Average Rating:

5 / 5

What a surprise!

wazz

from Flagstaff AZ

Age:Over 65

Gender:male

Yes, I recommend this product.

PostedAugust 30, 2013

Thought spas were "high maintenance" but was I in for a surprise. Mine's over ten years old and we haven't had the first problem with it - and I don't do any maintenance work either. And I cannot count the hours of enjoyment it's given us...I've got my money's worth tenfold.
Thanks.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 3, 2013

Dear Hot Tubber,
Thank you for your review, and for being a Hot Spring customer for 10 amazing years! We are happy to hear you enjoy your spa, and that you've found little maintenance required. We hope you enjoy your hot tub for many more years to come!

Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team

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Review 397 for Sovereign

Average Rating:

5 / 5

Love This Spa

Freyday

from West Fargo, ND

Age:45-54

Gender:female

Yes, I recommend this product.

PostedAugust 30, 2013

We traded in our old spa for the Sovereign. We are so happy with it. No regrets.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 3, 2013

Dear Hot Tubber,
Thank you for your review! I am thrilled to hear you are happy with your new Sovereign. Welcome to the Hot Spring family :)

Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team

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Review 398 for Sovereign

Average Rating:

5 / 5

Very relaxing

Jill and Bill

from Maine

Age:Over 65

Gender:male

Yes, I recommend this product.

PostedAugust 29, 2013

We have had our spa for 2 months now and use it just about every day. It is too early to judge the energy use. Keeping the water quality has not been a problem. We spend about 2-3 minutes every time we check the water quality and add chemicals which is time well spent. Getting ready for our first winter and we look forward to sitting in the spa as the snow falls.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, August 30, 2013

Dear Hot Tubber,
Thank you for your review! I am happy to hear you are enjoying your new spa, and that you use it often. I hope you enjoy your Hot Spring come winter time. The warm water will feel wonderful after a cold day. Please let our team know if you need any assistance.

Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team

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Review 399 for Sovereign

Average Rating:

5 / 5

Third Spa Purchase

OBX Mike

from Outer Banks

Age:55-65

Gender:male

Yes, I recommend this product.

PostedAugust 26, 2013

This is the third Hot Springs that I have bought. The first lasted 19 years and was damaged in an ice storm. The second was sold with my last home after replacing the first. The third is currently a Sovereign as was my first two and I love it! I use it for therapy after working out or running. This tub was purchased in Annapolis, Md. from Chesapeake Spas and Ihad them deliver it to my home on the Outer Banks.
As a customer since 1990, I wouldn't buy any other brand. The features and the ease of maintenance are great. Invest in yourself and in your health for the long term. Buy a Hot Springs Spa!
Yours in health,
Mike

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Steve, Customer Service, August 27, 2013

Thank you for your feedback and incredible support of Hot Spring over the years! Your business is extremely appreciated! Your new Sovereign looks great! Please contact us at 800-999-4688 if we can ever assist you. Welcome back to Hot Spring :)

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Review 400 for Sovereign

Average Rating:

4 / 5

I use every day

Jim

from Oak View,CA

Age:45-54

Gender:male

Yes, I recommend this product.

PostedAugust 25, 2013

I use this spa everyday, I only wish would be that ozone system could keep water clean on it's own without having to add chlorine to clear cloudy water.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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