Customer Reviews for Highlife® Sovereign
Highlife® Sovereign
- 6 adults
- 6'8" x 7'9" x 33"/2.03m x 2.36m x .84m
- 315 gallons/1,200 liters
Average Customer Rating:
4.5
out of 5
(491 Reviews)
Rating breakdown 491 reviews
5 Stars
358
4 Stars
76
3 Stars
17
2 Stars
14
1 Star
26
170 out of 190(89%)reviewers recommend this productbrand.
Customer Reviews for Sovereign
Review 401 for Sovereign
Average Rating:
5
/
5
Love It!
Judster
from Prineville, Or
Age:55-65
Gender:female
Yes, I recommend this product.
PostedAugust 21, 2013
We are first time Hot Tub users and we Love It! We use it every day and couldn't be happier!
Love that it is so quiet and easy to maintain.
Love that it is so quiet and easy to maintain.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, August 22, 2013
Dear Hot Tubber,
What a great view! I am happy to hear you are using your hot tub everyday. I wish you many happy years enjoying your Hot Spring, and your beautiful backyard. Welcome to the Hot Spring family :)
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
What a great view! I am happy to hear you are using your hot tub everyday. I wish you many happy years enjoying your Hot Spring, and your beautiful backyard. Welcome to the Hot Spring family :)
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 402 for Sovereign
Average Rating:
5
/
5
Hot Springs Spas are the BEST
flattop
from Austin
Age:55-65
Gender:male
Yes, I recommend this product.
PostedAugust 21, 2013
We have owned two Hot Springs Spas. We have had a great experience with both our tubs. I would not own any other spa. Performs great, easy to care for, best tub on the market. I highly recommend this spa.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, August 22, 2013
Dear Hot Tubber,
I am so happy to hear you have had an excellent experience with both of your Hot Spring spas. We appreciate your feedback, and encourage you to share your hot tub experience with family and friends. Thank you for joining the Hot Spring family-twice! Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
I am so happy to hear you have had an excellent experience with both of your Hot Spring spas. We appreciate your feedback, and encourage you to share your hot tub experience with family and friends. Thank you for joining the Hot Spring family-twice! Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 403 for Sovereign
Average Rating:
5
/
5
BEST SPA MONEY CAN BUY!!
Bob and Peg
from Tennessee
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedAugust 17, 2013
It was the Best spa my Dad bought for the money! He bought it back in 1999 and its Still Going Strong! We just had to replace the heater so whats that tell you, 14 years of hard working! The spa still looks brand new. even though its about tyme to replace the vinyl on the cover is getting dry rotted, coming apart on the zipper area. duck tape is working okay. lol
R.I.P. Dad
Thank you Mom, Dad
Your Spa is in Good hands. Luv KJ
Your Spa is in Good hands. Luv KJ
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, August 19, 2013
Dear Hot Tubber,
Thank you so much for your review. What a tremendous purchase your dad made in 1999, and we are happy to hear you are enjoying it to this day. Please let our team know if you need any assistance, or any advice on a new cover.
Thank you and your family for being Hot Spring customers.
Erica
The Hot Spring Hot Tub Team
Thank you so much for your review. What a tremendous purchase your dad made in 1999, and we are happy to hear you are enjoying it to this day. Please let our team know if you need any assistance, or any advice on a new cover.
Thank you and your family for being Hot Spring customers.
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 404 for Sovereign
Average Rating:
5
/
5
best tub ever
abanister
from crown point, in
Age:45-54
Gender:male
Yes, I recommend this product.
PostedAugust 13, 2013
my wife and i use our tub almost every day highly recommend hot springs spas
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, August 14, 2013
Dear Hot Tubber,
Thank you for your review! I am so pleased to hear you are enjoying your hot tub. I wish you many happy years in your Hot Spring.
Happy hot tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your review! I am so pleased to hear you are enjoying your hot tub. I wish you many happy years in your Hot Spring.
Happy hot tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 405 for Sovereign
Average Rating:
4
/
5
Great Hot Tub But We Need a Little Help with the Ace System
Hot tub
from Illinois
Yes, I recommend this product.
PostedJuly 21, 2013
We bought our hot tub 3 years ago. We love it. It is very comfortable. We love the lights, the adjustable jets, pillows and ease of cleaning it. The only problem we have had is the Ace Salt Water System. We had someone come out twice. The first time, they weren't sure what the problem was. This last time they said it was the "salt water sensor". They said it would cost about $300 to clean it and about $1200 if we had to replace it. Can someone please help me here? Thanks.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Customer Service, Customer Service , July 22, 2013
Thanks for providing feedback. We'll be glad to help! Give our Customer Service team a call at 800-999-4688, ext. 8432. It will greatly help if you can have your spa's serial # and water chemistry details ready to share when you call. Our rep will have some questions for you and then will call your dealer. We will work with you and the dealer to resolve this issue as quickly as possible.
Thank you! You have successfully submitted a comment for this review.
Read comment (1)
Comments (1)
1967
Regina. Sk. Canada
Posted July 30, 2013
I purchased. My. Limelight pulse. In dec 2010 the. Service. Has. Been. Excellent. But. I 've. Already. Had. 13. Service calls. And. Haven't. Had. To. Pay. For. Any. But. It's been. A. Real. Nightmare. I. Used. To. Own. A. Tub from. Home. Depot. Never. Had. Half. The. Problems gotten. To. The. Point. I'm. Scared. To. Turn. On
-1point
0of 1voted this comment as helpful.
Share this comment:
Review 406 for Sovereign
Average Rating:
2
/
5
Ace salt system hasn't worked right for 6 years...
Stryker49
from Nashville, TN
Age:55-65
Gender:male
PostedJuly 5, 2013
This is the second Sovereign that we purchased new. The first one developed multiple leaks after 10 years. But we purchased another one anyway. We were talked into the Ace salt system instead of the Ozone system. What a mistake! First of all, we are sitting in chlorinated water! Yes, it's "naturally created" by the Ace system but chlorinated none-the-less. Second, we have lost count of the number of times that the salt cell has been replaced under warranty and even for free one time out of warranty. Now it will cost $850 or we can get it converted to the ozone system for about $350? I don't see how a company can stay in business with this level of quality.
Comfort:
5
/
5
Quality:
2
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
2
/
5
Value:
2
/
5
Response from HotSpringBy Steve, Customer Service, July 8, 2013
Thank you for your feedback. We want to help you! Please check your inbox for a personal message from our customer service team so that we may look into this situation and find a long term solution. Thank you for you business.
Thank you! You have successfully submitted a comment for this review.
Read comment (1)
Comments (1)
Stryker49
Nashville, TN
Great follow-up
Posted July 9, 2013
I really appreciate the sincere follow-up from both the corporate office and HotSprings of Music City, the local dealer. This speaks volumes. I don't think that any consumer could expect better service on that level. Thank You.
0points
0of 0voted this comment as helpful.
Share this comment:
Review 407 for Sovereign
Average Rating:
5
/
5
Wish we had bought one sooner
J&TW
from Great Falls, MT
Age:45-54
Gender:male
Yes, I recommend this product.
PostedJune 17, 2013
My wife and I have thought about purchasing a hot tub for a few years now, and I wish we had done it sooner. We love our Sovereign! I only wish our busy schedules and crazy work hours allowed us to use it more often, but we use it every chance we get. Our dealer was fantastic and is helpful anytime I have a question, delivery was quick and professional. Don't wait like we did, buy one now!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, June 17, 2013
Dear Hot Tubber,
I am so happy you are enjoying your hot tub! Even with a busy schedule spending time in your hot tub is a great way to start or end your day. I am also thrilled to hear your dealer was fantastic, and the delivery process quick and easy. I wish you many happy years in your hot tub.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
I am so happy you are enjoying your hot tub! Even with a busy schedule spending time in your hot tub is a great way to start or end your day. I am also thrilled to hear your dealer was fantastic, and the delivery process quick and easy. I wish you many happy years in your hot tub.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 408 for Sovereign
Average Rating:
1
/
5
Very Poor Quality
Rickman
from Regina,Saskatchewan ..Canada
Age:45-54
Gender:male
No, I do not recommend this product.
PostedJune 15, 2013
My Tub was only 1 year Old and the finish of the Tub has Crazed and tiny cracks in the glaze. When I asked about Warranty I was not given any answers but only Ignored.
I paid over $10,500.00 for my First Hot Springs Tub and I was Very Happy With it. This NEW Tub I paid $18,000.00 for It and Nothing but a waste of Money. The Copper finish is Failing, the Jets constantly fall out and the Remote has Never Worked from Day one.
Cant Believe that Hot Springs would make this and not look after me after buying over $28,0000.00 in Tubs from them .
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Response from HotSpringBy Peggy W. , Customer Service , June 17, 2013
Thank you for writing to Watkins about your spa ownership experience. I am concerned to read your comments and want to help where I can. I will send you an email address to contact me directly. We DO appreciate your spa purchases; I will be glad to work with you so that the spa is a source of enjoyment once again.
Thank you! You have successfully submitted a comment for this review.
Read comment (1)
Comments (1)
Jack
Marshfield, MA
Simply the best !
Posted August 25, 2013
Have loved our Hot spring Sovereign since the day we purchased in 2003. well worth the money as we enjoy year round, daily relaxation and calming "water therapy". Had to replace the heater this past spring and now we need to replace the cover and cover lifter ( cover mate 1)....Can you help us out? Want to get it ready for our cold Massachusetts winter. Thanks for a great product !
0points
0of 0voted this comment as helpful.
Share this comment:
Review 409 for Sovereign
Average Rating:
2
/
5
Beginning to Regret Buying a Sovereign
Sovereign
from kansas
No, I do not recommend this product.
PostedJune 13, 2013
We loved our hot tub, at first. Now 7 years later all we have is a mosquito pond. We have replaced the cover 3 times, the pillows rotted, have had it worked on by hot springs dealer, the heater and/or entire tub kicks off randomly so we never know if it will be ready or a cold disappointment. Are they built to fall apart in 7 years so you have to buy a new one? It hasn't worked at all for 2 months, and only because of that we realized it was costing us $100.00 a month to run, NOT the $15.00 a month we were told at the time of sale. We thought we were buying a solid, energy efficient tub, I don't think so now.
WHEN it works, we absolutely love it (other than the cost). It is a comfy style, and we used it daily until everything started breaking and malfunctioning. I am really sad that the tub didn't last, I miss it.
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
Response from HotSpringBy Peggy W. , Customer Service, June 17, 2013
Thank you for providing feedback about your spa experience. I would like to learn more about your specific spa history and would like to help if I can to bring it back into good working order. I don't see an email address on the private side of your submission, so do call on our toll-free line, 800-999-4688, extension 8432, or write to our customer service email address, to my attention, custserv@watkinsmfg.com, and I will be glad to work with you so that the spa is, once again, a source of enjoyment for you.
Thank you! You have successfully submitted a comment for this review.
Review 410 for Sovereign
Average Rating:
4
/
5
Greaet hot tub for the money
Bergie
from Houston, TX
Yes, I recommend this product.
PostedMay 29, 2013
The only gripe I would have is that it's not easy enough to drain the water. There should have been an outlet built that doesn't require you to unscrew the side off.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Steve, The Hot Spring Hot Tub Team, May 31, 2013
Thank you for your feedback! We really appreciate it! We make an effort to locate our drains where they can be most efficient in draining the tub. This is in an effort to increase the lifespan and further protect your investment in the event you are 'winterizing' your tub by removing all excess water from the plumbing. Please contact us any time at 800-999-4688 if we can be of additional assistance.
Thank you! You have successfully submitted a comment for this review.
Review 411 for Sovereign
Average Rating:
5
/
5
Second hot tub purchase
K&D
from Leola,Pa
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMay 15, 2013
This model replaced an older version (13 years older) of the same model. We elected to change to the ACE salt water sanitizing System. This newer version is wonderful and recquires much less maintance issues and no chemicals other than what is needed to adjust pH of the water. The lighting system is very nice and easy to operate and is an upgrade from the older spa. The outer shell is much nicer and easier to maintane.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Steve, The Hot Spring Hot Tub Team, May 16, 2013
Dear Hot Tubber,
Thank you for your feedback! We agree, the ACE System is very powerful! Enjoy your new spa, and thank you for your years of loyalty to our brand. It means a lot to all of us here at Hot Spring.
Thank you for your feedback! We agree, the ACE System is very powerful! Enjoy your new spa, and thank you for your years of loyalty to our brand. It means a lot to all of us here at Hot Spring.
Thank you! You have successfully submitted a comment for this review.
Review 412 for Sovereign
Average Rating:
5
/
5
My relaxation
Pam
from Montgomery Al
Age:55-65
Gender:female
No, I do not recommend this product.
PostedMay 14, 2013
My husband puchased a hot tub for my retirement present. We have come to the conclusion that I should have retired long ago and purcheses the hot tub sooner. We love the spa. I have found that it is a wonderful place to get some ab crunches and arm/leg resistance pulls done. We have a meeting tonight and are both so tempted in not going so we can spend that time in the hot tub.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, May 16, 2013
Dear Hot Tubber,
I am so pleased that you are enjoying your hot tub, and your retirement! I love that you are able to do resistance training as well. Enjoy your hot tub time and let our team know if we can be of any assistance in the future!
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
I am so pleased that you are enjoying your hot tub, and your retirement! I love that you are able to do resistance training as well. Enjoy your hot tub time and let our team know if we can be of any assistance in the future!
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 413 for Sovereign
Average Rating:
4
/
5
Our Sovereign Spa
Sbeeke
from Anchorage, AK
Age:35-44
Gender:female
Yes, I recommend this product.
PostedMay 6, 2013
We love the relaxation and rejuvenation experienced by moments spent in our spa. The Silk Balance water system simplifies water care and leaves our skin feeling oh-so-smooth, too! We find our Sovereign model ages like a fine wine and we've so enjoyed our journey as hot tubbers. Looking ahead, our next hot tub will likely be a saltwater system. Ooh, la, la!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, May 7, 2013
Dear Hot Tubber,
Thank you for your review! I am so pleased to hear you are enjoying your Spa. I loved reading your review, and your enthusiasm for your Sovereign model. Please let our team know if you need any assistance in the future. We are here to help you during your next hot tub purchase.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your review! I am so pleased to hear you are enjoying your Spa. I loved reading your review, and your enthusiasm for your Sovereign model. Please let our team know if you need any assistance in the future. We are here to help you during your next hot tub purchase.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 414 for Sovereign
Average Rating:
5
/
5
Better than the rest
Sandy
from So. Cal.
Age:Over 65
Gender:female
Yes, I recommend this product.
PostedApril 7, 2013
We have had a spa in every house that we have owned. The Hot Springs Spa is simply the best. Our model has everything we need, it is spacious and easy to use and maintain.
We started with the original Classic and after a move we had another spa that was installed by the prior owner. When we purchased another house we bought a Sovereign model and I was so pleased with that one that we purchased another when we sold that house and moved to where, again, we have a Hot Springs Spa Sovereign model and we love it!! We would have taken the Sovereign with us but, of course, the new owner fell in love with the spa and so we left it behind.
There was never a question about replacing the first Sovereign when we moved. We knew that we could rely on Hot Springs Spa for quality and easy maintenance. The installation people were great and gave us a lot of tips on placing and using the spa since there were improvements we did not have on our original Sovereign. They did all the work and it was ready to use four hours after set-up. That is a very quick warm up from cold to very warm considering the amount of water and a very cool day.
The Sovereign has different jets for every seat. It is also large enough to float on a summer day. I love the quick temperature control and easy access controls in the back for lights and jets. The main control panel is very easy to use.
Now that we have the spa, we will be able to finish the landscape to suit! :)
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Hot Spring Hot Tubber, Marketing, April 23, 2013
Greetings Hot Tubber,
The jet software is written to automatically time-out after two hours. If any other buttons were pressed during that time, the timer begins counting again and will turn off two hours after the last button press.
If you have further questions feel free to contact our customer service department at : 800-999-4688 ext. 8432.
Thanks,
Hot Spring Hot Tubber, Marketing
The jet software is written to automatically time-out after two hours. If any other buttons were pressed during that time, the timer begins counting again and will turn off two hours after the last button press.
If you have further questions feel free to contact our customer service department at : 800-999-4688 ext. 8432.
Thanks,
Hot Spring Hot Tubber, Marketing
Response from HotSpringBy Hot Spring Hot Tub Team, Marketing, April 18, 2013
Dear Hot Tubber,
I am so pleased to hear you are enjoying your Hot Spring Spa. I appreciate you taking the time to write about your positive experience. Please let us know if we can be of any assistance in the future.
Happy Hot Tubbing!
I am so pleased to hear you are enjoying your Hot Spring Spa. I appreciate you taking the time to write about your positive experience. Please let us know if we can be of any assistance in the future.
Happy Hot Tubbing!
Thank you! You have successfully submitted a comment for this review.
Read comment (1)
Comments (1)
Bill
Tn
Posted April 19, 2013
I Also love my sovereign Hot Tub Spa. I have a question, do the jets shut off automatically like the clean cycle or do they run constantly if you were to walk away while running. I ask because mine is 6 years old and does not shutoff and a switch may have gone bad. Thanks
0points
0of 0voted this comment as helpful.
Share this comment:
Review 415 for Sovereign
Average Rating:
5
/
5
Very Happy with Sovereign
Alan82
from Canton, OH
Age:25-34
Gender:male
Yes, I recommend this product.
PostedMarch 23, 2013
We bought our Sovereign 2 years ago and it still gets used at least 4 times a week. The water stays clear with very little maintenance and it is the perfect place to spend some quality, uninterrupted, quiet nights. We will definitely continue to recommend Hot Spring Spas to our friends, some of them have already bought their own Hot Springs. A great purchase, not once have we regretted investing in our spa.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Thank you! You have successfully submitted a comment for this review.
Review 416 for Sovereign
Average Rating:
5
/
5
Best thing I've done
Dales5
from Derry, NH
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMarch 5, 2013
This spa is a life saver for me. I have arthritis and a daily soak relieves the pain and improves my flexibility. After a nice long soak and water therapy I am able to move around so much better and the pain level is greatly improved. Anyone who has arthritis should definitely consider a Hot Springs Spa.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Thank you! You have successfully submitted a comment for this review.
Review 417 for Sovereign
Average Rating:
3
/
5
Stay away from the ACE system
Unhappy
from Illinois
Age:35-44
Gender:male
No, I do not recommend this product.
PostedFebruary 18, 2013
We have owned this tub for 2.5 years and it is great when the ACE system does function properly (which in our case is not very often.) We are on our 4th (and last) ACE cell in that 2.5 years. We are switching to a chemical tub because of the replacement cost of the cell and its lack of service life. Yes, we have hard water, but the tub is filled with soft water and cell cleaning is done more often than recommended. At the current service life of the cell, we would spend more on replacement cells, then we did for the entire tub, before it is out of warranty. I absolutely would not recommend the ACE system to anyone.
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
2
/
5
Response from HotSpringBy Carrie Allen, Marketing Department, March 20, 2013
Dear Unhappy Sovereign Owner,
My name is Carrie Allen and I am the Product Manager for Hot Spring products. I have read your reviews and additional comments and apologize that no one has contacted from our Customer Support Department. I have personally contacted the head of that department and expect they will be contacting you in the next day or two. The only contact information we have is e-mail. Is that your preferred method of communication or would you like to supply me with a phone number so we can speak with you personally?
We do pride ourselves on providing you the Absolute Best Hot Tub Ownership Experience and will we do our best to make this a more positive experience for you. Feel free to contact me personally if you have any additional questions or concerns.
Again my apologies and I will personally see to it that you are contacted soon.
Regards,
Carrie Allen
My name is Carrie Allen and I am the Product Manager for Hot Spring products. I have read your reviews and additional comments and apologize that no one has contacted from our Customer Support Department. I have personally contacted the head of that department and expect they will be contacting you in the next day or two. The only contact information we have is e-mail. Is that your preferred method of communication or would you like to supply me with a phone number so we can speak with you personally?
We do pride ourselves on providing you the Absolute Best Hot Tub Ownership Experience and will we do our best to make this a more positive experience for you. Feel free to contact me personally if you have any additional questions or concerns.
Again my apologies and I will personally see to it that you are contacted soon.
Regards,
Carrie Allen
Response from HotSpringBy Hot Spring Hot Tubber, Marketing, February 20, 2013
Dear Hot Tubber,
We’re sorry for all the issues you have had with your ACE system. Our customer service department will be in contact with you and we are committed to ensuring you have the absolute best experience. We believe in the benefits of ACE and quality of our products and do not take this lightly. We appreciate you sharing your review so that we can address your issues personally and you can enjoy the all the benefits of owning a Hot Spring spa.
Sincerely,
Hot Spring Hot Tubber, Marketing
We’re sorry for all the issues you have had with your ACE system. Our customer service department will be in contact with you and we are committed to ensuring you have the absolute best experience. We believe in the benefits of ACE and quality of our products and do not take this lightly. We appreciate you sharing your review so that we can address your issues personally and you can enjoy the all the benefits of owning a Hot Spring spa.
Sincerely,
Hot Spring Hot Tubber, Marketing
Thank you! You have successfully submitted a comment for this review.
Read comments (4)
Comments (4)
Unhappy
Illinois
Another failure for the ACE system
Posted January 30, 2015
Another year and a half , and another ACE cell has failed. Watkins has replaced this twice out of warranty which was great, but it has failed again. I was told the service life of the cell is 18-36 months. I wish my dealer had told me when I bought it, that I should expect to spend $800 every 2 years or so on new ACE cells. Switching to chemical tub. I just hope my experience can save someone else money by avoiding the ACE system.
0points
0of 0voted this comment as helpful.
Share this comment:
formerly Unhappy
Illinois
Posted April 11, 2013
I've got to hand it to Watkins....they have done all they can to make it right! After a few emails were exchanged, Watkins sent out parts to my dealer to replace the non working and not up to date components on my ACE system, at no cost to me! I can not make any complaints about customer service. So far 1 day in and my ACE system is working again. Hopefully the upgraded control panel will help it last this time! Thanks Watkins, I look forward to using my Sovereign again!
0points
0of 0voted this comment as helpful.
Share this comment:
SOON TO BUY
MANHEIM TOWNSHIP, PA
customer satisfaction
Posted March 16, 2013
I would be interested if Hot Springs followed through with the promises it made in its response letter to your complaints with the ACE system
0points
0of 0voted this comment as helpful.
Share this comment:
Unhappy
Illinois
Hot Spring Hot Tubber, marketing,
Posted March 5, 2013
Just wondering when and how you are going to contact me? Is your reply to my negative review just "marketing" to appear that you have responsive customer service, or do you have such a backlog that you have not been able to get to me yet. I look forward to hearing what you can do for me. Thanks for your time,
0points
0of 0voted this comment as helpful.
Share this comment:
Review 418 for Sovereign
Average Rating:
4
/
5
spatastic
Ospreys
from Ocean County, NJ
Age:45-54
Gender:male
Yes, I recommend this product.
PostedFebruary 17, 2013
Love the salt system - so much better than chlorine. Only complaint is the lounge chair is a bit deep. ( Wife is shorter.) Like that you set temperature and leave it. Can then use tub whenever you want. With salt system only change water 2x's per year. Was a great purchase. Love soaking after a long day!
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Steve, Customer Service, July 1, 2013
Thank you for your feedback! We are very excited to hear you're enjoying Sovereign, and particularly your ACE salt water system! It is a great way to care for your tub and increase you water's lifespan. Thank you for your business!
Thank you! You have successfully submitted a comment for this review.
Review 419 for Sovereign
Average Rating:
4
/
5
love the salt system
Kate
from Central NJ
Age:45-54
Yes, I recommend this product.
PostedFebruary 17, 2013
Traded our Chlorine based tub for a new salt system Hot Springs tub. No more skin issues!! Water lasts longer too. And more energy efficient. Set the temp once - and leave it! Old tub had to be turned up each time. And this one came with a cover lift - no more struggles with the cover. My only complaint is I am short and the lounge chair is to deep for me.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Steve, Customer Service, July 1, 2013
Thank you for your feedback! It is great to hear you're enjoying your Sovereign tub! The ACE System can definitely increase your water's lifespan. Enjoy, and we truly appreciate your business.
Thank you! You have successfully submitted a comment for this review.
Review 420 for Sovereign
Average Rating:
5
/
5
even in warm israel
tommy
from tel mond, israel
Age:45-54
Gender:male
Yes, I recommend this product.
PostedFebruary 10, 2013
great spa, great relaxation, superb quality.
acknoledge local israeli dealer at even yehuda - great salesmen and hopefully good service in the future if needed/
acknoledge local israeli dealer at even yehuda - great salesmen and hopefully good service in the future if needed/
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy Hot Spring Hot Tubber, Marketing, February 14, 2013
Dear Hot Tubber,
We enjoyed reading your review on your spa from Israel. We appreciate your purchase of a Highlife™ Collection spa. Please let us know if we can be any assistance in the future.
Happy Hot Tubbing!
Hot Spring Hot Tubber, Marketing
We enjoyed reading your review on your spa from Israel. We appreciate your purchase of a Highlife™ Collection spa. Please let us know if we can be any assistance in the future.
Happy Hot Tubbing!
Hot Spring Hot Tubber, Marketing
Thank you! You have successfully submitted a comment for this review.