Customer Reviews for Highlife® Sovereign
Highlife® Sovereign
- 6 adults
- 6'8" x 7'9" x 33"/2.03m x 2.36m x .84m
- 315 gallons/1,200 liters
Average Customer Rating:
4.5
out of 5
(491 Reviews)
Rating breakdown 491 reviews
5 Stars
358
4 Stars
76
3 Stars
17
2 Stars
14
1 Star
26
170 out of 190(89%)reviewers recommend this productbrand.
Customer Reviews for Sovereign
Review 421 for Sovereign
Average Rating:
4
/
5
I love my Hot Springs Spa
Copslady
from Massachusetts
Age:Over 65
Gender:female
Yes, I recommend this product.
PostedFebruary 4, 2013
This is my second hot tub from Hot SPrings, my first lasted 15 years of constant outdoor use!
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
5
/
5
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Review 422 for Sovereign
Average Rating:
5
/
5
Improved Sovereign
gc
from ky
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedJanuary 14, 2013
The 2012 Sovereign is an an excellent upgrade over our 1997. The materials used will increase the trouble free years of service as well as modernize it's looks. The light features are stunning and the jet arrangements are exceptional. I especially like the two row moto massager.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 423 for Sovereign
Average Rating:
5
/
5
We love this hot tub!
Starfish
from Greenville, SC
Age:55-65
Gender:female
Yes, I recommend this product.
PostedJanuary 4, 2013
We love this hot tub! This is our third hot tub and it is the best! The jets and water movement are so much better than our last tub. The color selections for lighting are a nice touch! The ACE system is great so far! It has been very easy to use.
I do not like the fact that there are no pillows for all of the corner seating areas. A hot tub at this price should have all of the necessary comforts! Also, the owner's manual could be improved!
We love the people at our local Hot Springs store. They are always so friendly and helpful! Our Hot Springs experience has been great so far!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
Response from HotSpringBy Steve, Customer Service, June 12, 2013
Thank for your feedback! We are thrilled to hear you're enjoying your hot tub and are seeing the benefits of our ACE system in action! If you can, please call our Customer Service team at 800-999-4688 so we can answer any additional questions as it relates to your owner's manual. Thank you for your business.
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Review 424 for Sovereign
Average Rating:
5
/
5
Best relaxing massage jets!
Paige
from Courtenay, BC
Yes, I recommend this product.
PostedDecember 28, 2012
The Souvereign hot tub fits my family well even when we have company, can sit 6 fine. Love the massaging jets on my sore shoudlers and neck after a long day at the office!
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 425 for Sovereign
Average Rating:
5
/
5
One of the Best Things in our lives is our Sovereign HotSprings Spa
Dave65
from Montana
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedDecember 9, 2012
We bought our Sovereign HotSprings Spa at the end of Dec 2007.
Living in Montana we have long cold winters & snow.
We love to get in our HotSprings spa when it is snowing at night.
We turn on the built in lights changing colors in the water and the snow coming down. What a peice of heven and we just love it.
When we bought the spa we didn't know if we would use it alot.
Boy we were sure wrong. Getting home after work at night and getting in the spa to relax has really been worth the investment. We should have done it 20 years ago.
The manufacture has really made this hot tub good looking and trouble free.It has been up and running for 5 years and it just keeps running with no trouble at all.
All we have to do is change the water in the spring and in the fall.
Wipe it down and add water and chems after each time we use it.
The up keep is really very easy to take care of.
My wife and myself just wouldn't be with out it now.
We also love using it in the summer at night,remember it is out side in our fenced back yard and the hot tub is not inclosed.
Do yourself a treat buy one and enjoy, we did and we do enjoy it every day.
HotSprings than you for making such a great product.
Dave & Nancy in Montana
Living in Montana we have long cold winters & snow.
We love to get in our HotSprings spa when it is snowing at night.
We turn on the built in lights changing colors in the water and the snow coming down. What a peice of heven and we just love it.
When we bought the spa we didn't know if we would use it alot.
Boy we were sure wrong. Getting home after work at night and getting in the spa to relax has really been worth the investment. We should have done it 20 years ago.
The manufacture has really made this hot tub good looking and trouble free.It has been up and running for 5 years and it just keeps running with no trouble at all.
All we have to do is change the water in the spring and in the fall.
Wipe it down and add water and chems after each time we use it.
The up keep is really very easy to take care of.
My wife and myself just wouldn't be with out it now.
We also love using it in the summer at night,remember it is out side in our fenced back yard and the hot tub is not inclosed.
Do yourself a treat buy one and enjoy, we did and we do enjoy it every day.
HotSprings than you for making such a great product.
Dave & Nancy in Montana
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 426 for Sovereign
Average Rating:
5
/
5
Returning Customer
Bulldog65
from Wilmington, NC
Age:55-65
Gender:male
Yes, I recommend this product.
PostedNovember 16, 2012
Having owned a HotSpring spa previously, it was a no-brainer buying another one when we moved from Ohio to North Carolina. The spa quality, workmanship, features and energy efficiency made our decision easy.
Also, the dealer is an important part of the buying decision, too. Here in the Wilmington area we have a good dealer: Atlantic Spas. The folks there did a great job of explaining the new features and options available. Their post-purchase service has been great as well.
Also, the dealer is an important part of the buying decision, too. Here in the Wilmington area we have a good dealer: Atlantic Spas. The folks there did a great job of explaining the new features and options available. Their post-purchase service has been great as well.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 427 for Sovereign
Average Rating:
5
/
5
Best Built Spa on the Market
Billy
from Racine, WI
Yes, I recommend this product.
PostedNovember 11, 2012
Based on my experience, Hot Springs Spas are the best built in the marketplace.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
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Review 428 for Sovereign
Average Rating:
1
/
5
Leaks Abound
not happy
from Union, Mo.
Age:55-65
No, I do not recommend this product.
PostedOctober 28, 2012
While I do enjoy this hot tub, I am quite tired of the leaking problems. My spa is indoors and I have had to have it drained, put up on blocks and repaired for leaking 6 times! I have had it for 11 years now and am on the 7th leak. I feel I must have gotten a lemon and am very unhappy about this, no telling how many times leaks would be cropping up if I had them repaired at first notice, I put it off because it costs an arm and a leg to repair!
Comfort:
5
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
Response from HotSpringBy Hot Spring Hot Tubber, Marketing, November 1, 2012
Dear Hot Tubber,
Good afternoon and thank you for taking the time to share your feedback spa ownership experiences. I am, of course, disappointed to read that it has been such a frustrating and unsatisfying series of problems!
I would like to look into this in more detail to see what it is I can do to improve your opinions about the spa, the dealer and the manufacturer of the spa. I don’t have much information to go on at this point, just your email address, zip code and spa model.
The damages to the spa that you described in your survey response all seem to things that could have been taken care of quickly and rather easily….which is why I am concerned that it has escalated to the point that you regret your purchase. I would like to contact your selling dealer to see what we might do to turn this sour experience into something more positive for you.
If you will please, reply to this email and provide me with your name, the spa’s serial number if you have it, and the spa installation date. Of course add any more details from your experience thus far so that I can be well-informed when I call the dealer. Once I receive your email, I will contact the dealer to begin a positive resolution to the situation.
Best regards,
Hot Spring Hot Tubber, Customer Service
Good afternoon and thank you for taking the time to share your feedback spa ownership experiences. I am, of course, disappointed to read that it has been such a frustrating and unsatisfying series of problems!
I would like to look into this in more detail to see what it is I can do to improve your opinions about the spa, the dealer and the manufacturer of the spa. I don’t have much information to go on at this point, just your email address, zip code and spa model.
The damages to the spa that you described in your survey response all seem to things that could have been taken care of quickly and rather easily….which is why I am concerned that it has escalated to the point that you regret your purchase. I would like to contact your selling dealer to see what we might do to turn this sour experience into something more positive for you.
If you will please, reply to this email and provide me with your name, the spa’s serial number if you have it, and the spa installation date. Of course add any more details from your experience thus far so that I can be well-informed when I call the dealer. Once I receive your email, I will contact the dealer to begin a positive resolution to the situation.
Best regards,
Hot Spring Hot Tubber, Customer Service
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Review 429 for Sovereign
Average Rating:
5
/
5
We are always in Hot Water.
owenbrewer
from Flintville, TH
Age:55-65
Gender:male
Yes, I recommend this product.
PostedOctober 17, 2012
I had my spa for thirty years, and can safely say we got our money's wortth. We will be getting another Hot Spring. Downsizing to the Jetsetter,we think.
Comfort:
5
/
5
Quality:
3
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 430 for Sovereign
Average Rating:
5
/
5
Cannot imagine Life without it
Barbara
from Portland OR
Age:55-65
Gender:female
Yes, I recommend this product.
PostedOctober 15, 2012
The best purchase I've ever made for myself. I cannot imagine life without the hot tub and the Oregon Hot Springs is the best because you can turn the heat up four degrees higher than other models, and it is extremely efficient, and easy to keep clean. I love love love it
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 431 for Sovereign
Average Rating:
5
/
5
Best Spa Ever
ManateJim
from Tampa Bay, FL
Age:55-65
Gender:male
Yes, I recommend this product.
PostedOctober 1, 2012
Tampa's 1995 Home Show, introduced us to HotSpring Spas. Afterwards, we bought SOVEREIGN I (115 volt# and still have it, after 17 years. Standard Patio 120 volt outlet, changes safely into 20 amp GFCI Plug Cover Receiver. Provides safe energy, for our spa.
Sitting 6 foot 5 inch myself , with 5 foot 4 inch wife, Sovereign fits us.
HotSprings MPS #bromide) and FreshWater AG+ Silver Ion, means never having to be "MacGiver" to chemical treat our spa water.
One Heater Element, One Spa Cover, Two Silent-Flow 5000 Pump,
One Set Thermostats (High Heater & High Spa) One Pillow and
One Set Filters (Three 30-sq-ft) replace original equipment.
Sitting 6 foot 5 inch myself , with 5 foot 4 inch wife, Sovereign fits us.
HotSprings MPS #bromide) and FreshWater AG+ Silver Ion, means never having to be "MacGiver" to chemical treat our spa water.
One Heater Element, One Spa Cover, Two Silent-Flow 5000 Pump,
One Set Thermostats (High Heater & High Spa) One Pillow and
One Set Filters (Three 30-sq-ft) replace original equipment.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 432 for Sovereign
Average Rating:
5
/
5
This was the Best Purchase we ever made as a couple.
Jenny L.
from Tillamook, OR
Age:55-65
Gender:female
Yes, I recommend this product.
PostedAugust 20, 2012
We purchased our hot tub in 2000 and have had it ever since. We had our home for sale for 6 years as my husband had to go to another area for work. We have not sold the house and are getting ready to retire and move back in. I did have to have several things fixed on my hot tub as it had sat for 6 years and at one point someone had unlocked the lid and the wind had blown it off and had water and debree blown into the tub. I have had three back surgeries and am so happy that I have the spa to help me with my aches and pains, We did not see any raise in our electric bill when we installed the tub as they had raised our rates at the same time and so we were not sure what was the tub and what was the raise. I am 5' 6" tall and have no problem with the water being too hi for me.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 433 for Sovereign
Average Rating:
5
/
5
Love my spa :)
Elle
from Tacoma, WA
Age:45-54
Gender:female
Yes, I recommend this product.
PostedAugust 2, 2012
I have had my Hot Spring Sovereign for almost 10 years and LOVE it!! It’s soooooo easy to take care of and I really didn’t noticed a change in my electrical bill (these 2 things were/are very important to me). I don't know what I would do without it.......It gets used all the time (even my grandkids think it's pretty cool#. It seems like just yesterday when I got it….and it looks like it too! I know I’m not alone in my experience with this brand, because I have a couple friends that own Hot Spring spas too….one of them even has two! #one at their main home and the other at their ski cabin in the Cascade Mountains). Thank you Hot Spring for making such a dependable and lovely product….I am one of your biggest fans and always spreading the word!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 434 for Sovereign
Average Rating:
4
/
5
best choice you have!
Mr-Bassman
from Linden, Germany
Age:35-44
Gender:male
Yes, I recommend this product.
PostedJuly 27, 2012
hotspring is a synonym for hot tube quality and effectivity.
less maintenance expenses!
less maintenance expenses!
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 435 for Sovereign
Average Rating:
2
/
5
Too Difficult to Service
Bill
from Cape Cod
Age:55-65
Gender:male
No, I do not recommend this product.
PostedJuly 9, 2012
The heater is very inconsistent. I never know why it sometimes works and sometimes does not work. There is no indicator that says the heater is working. if the tub gets hot - it is working - otherwise it might take three to four weeks - so far this year - it has not worked.
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
2
/
5
Value:
2
/
5
Response from HotSpringBy Hot Spring Hot Tubber, Marketing, July 11, 2012
Good afternoon!
Thank you for taking the time to provide feedback about your HOT SPRING Sovereign model spa. I cannot tell from your comments how long you have had the spa or what exactly it is (or is not doing) regarding heating the water. I would like to learn more from you about the spa and the challenges you are having. I understand that this was a large purchase and would like to help make it the enjoyable product it is supposed to be.
Please do write to me directly at the factory where the spas are made or give me a call on our toll-free line. Be prepared to share your spa’s serial number, install date and whether you have it installed as a 220v or a 115v unit. Let’s work together to make sure everything is in order.
Best regards,
Watkins Consumer Service Center
Thank you for taking the time to provide feedback about your HOT SPRING Sovereign model spa. I cannot tell from your comments how long you have had the spa or what exactly it is (or is not doing) regarding heating the water. I would like to learn more from you about the spa and the challenges you are having. I understand that this was a large purchase and would like to help make it the enjoyable product it is supposed to be.
Please do write to me directly at the factory where the spas are made or give me a call on our toll-free line. Be prepared to share your spa’s serial number, install date and whether you have it installed as a 220v or a 115v unit. Let’s work together to make sure everything is in order.
Best regards,
Watkins Consumer Service Center
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Review 436 for Sovereign
Average Rating:
5
/
5
I love it Love iT
carito
from United States
Age:45-54
Gender:female
Yes, I recommend this product.
PostedJuly 4, 2012
It was a wedding gift which now, unfortunately we are moving out of the country and cannot take it with us.
It would be wonderful to find so nice tubbies all over the world !
It would be wonderful to find so nice tubbies all over the world !
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Hot Spring Hot Tubber, Marketing, July 5, 2012
Dear Hot Tubber,
Wow, what a gift! We are thrilled you have enjoyed your hot tub and want to wish you luck in your move out of the country. In case you didn't know, we have Dealers located throughout the world. When you are settled in, feel free to contact our Customer Service Department and they can assist you in finding a Dealer near you. Our Customer Service can be reached by e-mail at custsvc@watkinsmfg.com or by calling 1-800-999-4688 (extension 8432) Monday through Friday, 8 am to 5 pm Pacific Standard Time (PST).
Good luck on your new adventure!
Hot Spring Hot Tubber,
Marketing
Wow, what a gift! We are thrilled you have enjoyed your hot tub and want to wish you luck in your move out of the country. In case you didn't know, we have Dealers located throughout the world. When you are settled in, feel free to contact our Customer Service Department and they can assist you in finding a Dealer near you. Our Customer Service can be reached by e-mail at custsvc@watkinsmfg.com or by calling 1-800-999-4688 (extension 8432) Monday through Friday, 8 am to 5 pm Pacific Standard Time (PST).
Good luck on your new adventure!
Hot Spring Hot Tubber,
Marketing
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Review 437 for Sovereign
Average Rating:
4
/
5
bought used, and would buy again
txnuke
from Ft. Worth
Age:45-54
Gender:male
Yes, I recommend this product.
PostedMay 28, 2012
I have had hot tubs before, but this is by far the most well built, efficient, and comfortable I have used. I was pleasantly surprised that the 110v was adequate for all my heating and jet needs. I would wish that there was a bit better control of the jets, for all jets on, or turn off the air in the jets.
btw, my local dealer recommended painting the faded cabinet, even tho the web site mentions stain. I found that gel stain from the home center worked great.
btw, my local dealer recommended painting the faded cabinet, even tho the web site mentions stain. I found that gel stain from the home center worked great.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 438 for Sovereign
Average Rating:
5
/
5
At last...
Summer fun
from Fort worth, Tx
Age:35-44
Gender:male
Yes, I recommend this product.
PostedMay 8, 2012
Relaxation at its best. I am very pleased with my purchase, my only regret is that I hadn't done it earlier. The sovereign is extremely energy efficient, I have not noticed a change in my electric bill. The water care is just as easy, once a week and five minutes later and your finished. My only compliants would be for shorter people maybe under 5'3 they can only sit in two of the seats without a booster of some sort . The lounge on this unit is not very comfortable for people under six foot either. Overall very pleased and would buy another in a minute! Don't wait your missing out.
Comfort:
3
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 439 for Sovereign
Average Rating:
5
/
5
15 years of enjoyment with little maintenance !
MAP123
from Alpharetta,GA
Age:35-44
Gender:male
Yes, I recommend this product.
PostedMay 6, 2012
We love our spa and use it all year long . It's ease of maintenance and quality of construction make it a great choice for a spa. It has been going strong for 15 years. The recirculator pumps last @ 4 years and the covers last about 5-6 years.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 440 for Sovereign
Average Rating:
2
/
5
Very disappointed
Tammy
from Minneapolis
Age:45-54
Gender:female
No, I do not recommend this product.
PostedMay 5, 2012
This is my 2nd hot tub and I am very disappointed in it. It is difficult to keep the water balanced compared to my old tub. The finish always is always spotted and looks dirty - even a day after I polish it. It is only 3 years old and the cover is falling apart. After it was delivered service had to come back because it had a leak. When it was installed it wasn't leveled - I called to let them know and they were going to charge me to have them come back and level it, even though I told them it would need to be leveled. I even had to help the delivery crew set it up!!! I need service today and connot get in touch with ANYONE!
Comfort:
3
/
5
Quality:
2
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
Response from HotSpringBy HotSpringEnvoy81, Marketing, November 8, 2012
Thank you for taking the time to provide feedback. We are very sorry to hear that you've had these issues. Your local Hot Spring dealer and our customer service team are both committed to providing you with the Absolute Best Hot Tub Ownership Experience. Our customer service team tries to reach out directly to customers when we receive this type of feedback. If you need additional support please feel free to call us at 800-999-4688 X 8432
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Read comment (1)
Comments (1)
HotSpring Lovee
British Columbia
Procuct???
Posted June 10, 2012
How is any of this review of the procuct? You have issues with your dealer (and maybe your choices of water care) but none of your comments are product based. I'm still loving my 1994 sovereign.
+2points
2of 2voted this comment as helpful.
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