Customer Reviews for Highlife® Sovereign
Highlife® Sovereign
- 6 adults
- 6'8" x 7'9" x 33"/2.03m x 2.36m x .84m
- 315 gallons/1,200 liters
Average Customer Rating:
4.5
out of 5
(491 Reviews)
Rating breakdown 491 reviews
5 Stars
358
4 Stars
76
3 Stars
17
2 Stars
14
1 Star
26
170 out of 190(89%)reviewers recommend this productbrand.
Customer Reviews for Sovereign
Review 481 for Sovereign
Average Rating:
4
/
5
Second hot tub
Diego
from Winsted, CT
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMay 25, 2011
My first Landmark lasted for over twelve years and I traded it in for my Sovereign two years ago.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 482 for Sovereign
Average Rating:
2
/
5
After only 7 months hot tub is broken
gtrs90
from Gainesville, FL
Age:35-44
Gender:male
No, I do not recommend this product.
PostedMay 25, 2011
I purchased my hot tub approximately 7 months ago and we have already had a pipe to burst. While I know that there will be problems from time to time, I'm still out $139 I just paid to the dealer for a service call. (Parts and labor I am told will be covered under the warranty.) The service man should arrive in about 1 week and I can only hope the problem will be taken care of.
We only use our hot tub once every 7 to 10 days.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
2
/
5
Response from HotSpringBy HotSpringEnvoy81, Marketing, November 8, 2012
Thank you for taking the time to provide feedback. We are very sorry to hear that you've had a pipe burst and we hope that you were able to get the issue resolved and get back to hot tubbing. We would expect this to be an isolated incident and that your hot tub should provide you with years of excellant quality going forward. Your local Hot Spring dealer and our customer service team are both committed to providing you with the Absolute Best Hot Tub Ownership Experience. Our customer service team tries to reach out directly to customers when we receive this type of feedback. If you need additional support please feel free to call us at 800-999-4688 X 8432
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Review 483 for Sovereign
Average Rating:
4
/
5
Good except for one thing....
Janie79
from Cincinnati, OH
Age:25-34
Gender:female
Yes, I recommend this product.
PostedMay 25, 2011
We really do enjoy our spa and used it most days this past winter. The one disappointment we have with our spa is the lights on the bartop. The bartop lights go out (flicker or are off altogether) or are the 'wrong' (different color than the others)color. We have had Hot Springs out to fix this problem and it got better for a time but quickly went back to not working. It is pretty annoying to look at so, we leave the bartop lights off most nights. This defect (while not a 'deal breaker') is certainly disappointing on such a large purchase.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 484 for Sovereign
Average Rating:
5
/
5
High Quality
Larry77
from Fort Worth, Texas
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMay 25, 2011
The Hot Springs spa is very well constructed. It operates flawlessly and looks great.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 485 for Sovereign
Average Rating:
4
/
5
A Very Good Spa!
Runmike
from Brookfield, Illinois
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMay 25, 2011
I have had the spa for over 4 years and I have found it to be a good quality investment. I have only had a few things that needed to be fixed - fortunately they were under the manufacturers warranty. I would recommend this spa to anyone looking for a high quality unit. Please be aware, that for any spa, the chemical are expensive and water quality must be monitored for the best outcome.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
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Review 486 for Sovereign
Average Rating:
5
/
5
Warning it could be additive.
witgen
from Michigan
Yes, I recommend this product.
PostedMay 25, 2011
I wished that I would have purchased a Hotsprings ten years ago.
We never dreamed that we would enjoy our hot tube this much, I think that we have missed only a few night in the last 8 month and that was because of bad weather. We have three boys and its fun at the end of a day to just sit, relax and visit.
I also cannot believe at how little power it uses.
Thanks for a great product.
We never dreamed that we would enjoy our hot tube this much, I think that we have missed only a few night in the last 8 month and that was because of bad weather. We have three boys and its fun at the end of a day to just sit, relax and visit.
I also cannot believe at how little power it uses.
Thanks for a great product.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 487 for Sovereign
Average Rating:
5
/
5
A great hot tub!
Dan49
from northern Michigan
Age:45-54
Gender:male
Yes, I recommend this product.
PostedMay 25, 2011
We love this hot tub! It is our first hot tub, so we are not experts but we have been in our friends a lot. We really like the filtration system how all the water coming out the jets is filtered, and how it has a pool style filter with a floating door so any floating debris is quickly removed. The lighting on these are wonderful as well.
Great job Hot Spring!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 488 for Sovereign
Average Rating:
4
/
5
Ahhhhhhh (my spa feels so good)
InHotWater
from Virginia Beach, Virginia
Age:35-44
Gender:female
Yes, I recommend this product.
PostedMay 25, 2011
Excellent spa! Really wanted to rate it 4 1/2 stars, but it wasn't an option. I would have rated it a 5 star, except that I need a booster pillow in order to be really comfortable in the seats (not the spas fault-I'm short) and my jets have only one speed, which I wasn't aware of when I purchased it; I would have preferred one with a low/high option (really my fault, I should have asked). Also, my lights might need to be serviced soon, the color wheel feature is kinda hit-or-miss, doesn't work properly at times (it's currently working, though).
The heater in my spa is AWESOME, which is the one feature I really wanted to be first-rate. Even in very cold weather, It heats quickly and HOT. Love it!
Still getting the hang of the ACE water care system, and I don't know how much chemicals a spa without it uses, so it's hard for me to judge weather or not it is economical to use, but I CAN say the water is definitely not harsh or smelly like traditional chlorine spas.
I use my spa almost daily and don't know how I managed my fibromyalgia pain without it. Highly recommend for anyone with FM; it works wonders. My husband enjoys relaxing in it (with adult beverage of choice) from time to time and my children and grandchildren love to spend weekends in it, too. We're very glad we purchased our Hot Springs spa.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Steve, Customer Service, July 8, 2013
Thank you for your feedback! We're excited to hear your Sovereign is helping bring your family together and relieve aches and pains at the same time. If you have any questions, please call us at anytime at 800-999-4688. Thank you for your business!
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Review 489 for Sovereign
Average Rating:
5
/
5
2 ONE I HAVE HAD
BIGTOYS
from MIDLOTHIAN
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMay 25, 2011
THE ONLEY 2 THINGS THAT WOULD MAKE IT BETTER IS 3 INCHES
DEEPER AND A STRONGER FORCE AT THE LOWER BACK. THIS IS THE 2 ONE I HAVE HAD THE FIRST ONE WAS 15 YEARS OLD BEFORE I TRADED IT IN . I USE IT ALL YEAR LONG
DEEPER AND A STRONGER FORCE AT THE LOWER BACK. THIS IS THE 2 ONE I HAVE HAD THE FIRST ONE WAS 15 YEARS OLD BEFORE I TRADED IT IN . I USE IT ALL YEAR LONG
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 490 for Sovereign
Average Rating:
4
/
5
Almost there.
California girl
from Central Coast
Yes, I recommend this product.
PostedMay 25, 2011
My old Classic model Hot Springs Spa, bought in 1995, was (is) the perfect one for me. I like the flat bottom, the moto-massage jets in two positions opposite each other, and the smaller size. The Sovereign is just that much larger, with only one position for the moto-massage jets, and is built for a taller person than me. The lounge configuration at the moto-massage is not good for me--I float when relaxed, and relaxing is the point, no? Still a good buy for the ease of maintenance and durability--a quality, well-made spa.
Comfort:
3
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 491 for Sovereign
Average Rating:
5
/
5
Unsurpased quality
Janer
from Neenah, WI
Age:35-44
Gender:female
Yes, I recommend this product.
PostedMay 23, 2011
We purchased our home in 2004 and the Sovereign hot tub was included in the purchase. It was already a few years old. With very little care, this hot tub continues to be reliable and enjoyable. We live in Wisconsin and keep it heated all year round, and see a minimal impact on electric bills. We have had no leaks and the original light bulb is still working. Everthing works great! Since it is on the south side of the house, it has endured harsh weather. The cover is now due for replacement, but everything else is in excellent working condition. We could not be happier! I am extremely satisfied and would recommend this hot tub to anyone and everyone!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Read comment (1)
Comments (1)
Kath
Portland, OR
A GOOD QUALITY HOT TUB
Posted January 25, 2012
This is my 2nd Soverign and was purchased in 1999 - still working great! Only downside to it is that (1) the inside of the door to the pump/motor/parts area is made out of chipboard and allows water or snow to soak it like a sponge. It only dries out in the summertime for a few months. (2) Also, the cover hinges black paint is peeling off and starting to rust, along with the washers that started rusting after the first couple years. It would help to have all the outside parts made out of, or coated securely with something that won't rust over the years.
+1point
1of 1voted this comment as helpful.
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