Customer Reviews for Highlife® Sovereign

Highlife® Sovereign

6 adults
6'8" x 7'9" x 33"/2.03m x 2.36m x .84m
315 gallons/1,200 liters

Average Customer Rating:

4.5

out of

(491 Reviews)

Rating breakdown 491 reviews

5 Stars

358

4 Stars

3 Stars

2 Stars

1 Star

170 out of 190(89%)reviewers recommend this productbrand.

Customer questions and answers:

3 Questions | 1 Answer

Read all questions and answers

Customer Reviews for Sovereign

Review 41 for Sovereign

Average Rating:

5 / 5

Great for Therapy & Relaxation

DD3

from Daytona Beach, FL

Age:Over 65

PostedAugust 28, 2023

Our Sovereign spa has been wonderful since we got it in mid-June. One of our main reasons is to relieve some chronic neck and back issues we have, and it has been great for providing needed relief. And the relaxation feeling is superb. Nothing better than climbing in the spa in the early morning to start the day relaxed, or in the late evening like to end the day with a soothing soak. Maintenance of the salt water system is easy, with little effort - just a test of the water and cleaning the filters once weekly. We really appreciate not having chemicals to worry about or constantly monitor - the salt system is definitely the way to go! We look forward to many years enjoying our Hot Springs spa!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Vanessa, Customer Care, September 25, 2023

You said it! The Sovereign Spa is an excellent spa for therapy and relaxation. I am happy to hear you are benefiting from hot tubbing.
Starting and ending your stay in a relaxing spa is the way to go. Thank you for sharing your spa setup. I love the covered lanai, and it makes for a bug-free soak.
Happy Hot Tubbing!

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Review 42 for Sovereign

Average Rating:

5 / 5

Wonderul spa without hassle

Retired

from Mississippi

Age:55-65

PostedJuly 24, 2023

This is our second spa. I promise all spas are not created equal. Maintenance and cleaning are no big deal, so we have more time to enjoy relaxing. The power6ful jets sooth away all the tension of the day. The seats are comfortable with plenty of room to relax.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 43 for Sovereign

Average Rating:

4 / 5

Unbeatable Retreat

Ahos04

from Northern Mn

Age:35-44

PostedJuly 20, 2023

There is absolutely no better way to wind down after a long day, or to just plain relax and unwind, than using our hot tub. Whether a rejuvenating mornings soak or a night spa under the stars, our hot tub has added a premium level of living to our lives. Love it!!

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

3 / 5

Value:

3 / 5

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Review 44 for Sovereign

Average Rating:

4 / 5

New Sovereign Spa rocks!

TomTreat

from Novato, CA

PostedJuly 15, 2023

So glad we made the upgrade from our 22-year old Begal model. The new technology is a joy to use, especially 2 speed jets and lighting configurations!

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 45 for Sovereign

Average Rating:

3 / 5

Bubbles galore, but not value

BandonBubbles

from oregon

Age:55-65

PostedJuly 5, 2023

First off, this tub installation took inordinate long time and the unit doesn't function properly and having come direct from manufacturer i had reasonable expectations it should operate 100% effectively. There were unclear issues throughout the six hours installer(s) worked on it; and ultimately only the high jets mode was functioning. Don't know why a circuit or mother board problem should arise but the excuse given was 'made in China electronics' and these tubs (not just Hot Springs) have issues a lot of the time...Well, isn't that comforting

Comfort:

3 / 5

Quality:

3 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

3 / 5

Value:

3 / 5

By Customer Service Hot Spring Vanessa, July 18, 2023

I'm sorry to hear about your frustrations with the spa delivery and service. Owning a spa should be comforting and I can see it has not been.
I will email you to provide assistance.
Thank you for reaching out and I look forward to working with you soon. hotspring_brand

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Review 46 for Sovereign

Average Rating:

5 / 5

HotSpring for the win!

JCraig208

from Eugene, OR

Age:35-44

PostedJuly 3, 2023

Best big purchase my wife and I have ever made. Love our new hot tub. So stylish and therapeutic. Salt system is breeze and we love how clean the water is. Jets are so powerful and our stress levels are way down. Love it!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 47 for Sovereign

Average Rating:

5 / 5

My two Hot Springs Spas

Hal

from Spanish Fort, Al

Age:Over 65

PostedJune 26, 2023

Nothing but Hot Springs for me. Just purchased my 2nd Hot Springs Spa.
My 1st Hot Springs Spa lasted me 32 years. Best Spa anywhere and I love it. Use it most every day.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 48 for Sovereign

Average Rating:

5 / 5

North Bay Joy

Tom1

from Novato, CA

Age:Over 65

PostedJune 14, 2023

We acquired our previous Hot Spring Bengal spa when we bought our home 4 years ago. We decided to upgrade from a 25 year old unit that still worked fine but was facing some repairs. Our new Sovereign model has all the latest bells and whistles and we are very pleased with this investment. Use 5-6x /week and a thorough joy.

Comfort:

4 / 5

Quality:

4 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 49 for Sovereign

Average Rating:

5 / 5

Great investment

Flapjack

from Lake Burton

Age:Over 65

PostedJune 6, 2023

Use it everyday, love the spa. Easy to operate, easy with the salt conversion kit.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 50 for Sovereign

Average Rating:

5 / 5

Best Spa Ever!!!

DrDemento

from Annapolis

Age:55-65

PostedMay 2, 2023

Though I had to wait 3 months it was worth every minute! Fantastic upgrade from previous spa! Love the remote! Very comfortable, ergonomics top notch!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 51 for Sovereign

Average Rating:

3 / 5

Water maintenance nightmare

JeanD

from North Oregon Coast, OR

Age:Over 65

PostedMay 1, 2023

We love our HotSpring Sovereign spa - when the salt, chlorine, pH, etc are in balance. But that seems to be a rare case! We set up our new tub a mere four and a half months ago, have already had to replace the salt cartridge, and now need to replace it again! We take METICULOUS care of the spa, but both got a nasty rash from something in the water. We sanitized the tub with a complicated draining, chlorine, cleaning, and jet procedure, and we are now going to drain it completely, sanitize it, replace the cartridges and filters and start all over again. If we knew then what we know now, we would not have purchased this beautiful tub.

Comfort:

4 / 5

Quality:

2 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

2 / 5

Value:

2 / 5

By Customer Service Hot Spring Vanessa, May 3, 2023

Oh no! I am sorry that your spa water care is not going as planned. It sounds like you are taking care of your spa however as it turns out, the saltwater cartridges last about four months. I am sorry that was not communicated.
Having clean, healthy water to soak in is essential. I want to work with you and discover what could be causing skin irritation.
Please look for an email from me; I'd like to know detailed water readings and how I can provide further assistance.
I look forward to working with you soon. hotspring_brand

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Review 52 for Sovereign

Average Rating:

5 / 5

Sovereign spa

Nancy70

from Freeport, Illinois

Age:Over 65

PostedApril 30, 2023

We just got our new Sovereign spa yesterday and really cannot rate it yet. We had our last Sovereign spa for 26 years and it was great. Needed to replace deck so we thought we’d replace spa.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 53 for Sovereign

Average Rating:

5 / 5

Love it!

Golf4fun

from Springboro, OH

Age:55-65

PostedApril 27, 2023

Loving our Hot Spring spa!

It’s very soothing and great to relax and enjoy every day!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 54 for Sovereign

Average Rating:

5 / 5

Great purchase

Spacexmoney

from Titusville, FL

Age:35-44

PostedApril 8, 2023

The spa etc company was wonderful i would definitely recommend them

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 55 for Sovereign

Average Rating:

1 / 5

Leaking within 8 months

Dana

from Omaha, NE

Age:45-54

PostedApril 8, 2023

I absolutely LOVE my spa.... love everything about it. It is easing my joint pain and I used it 2-3 times a week even through the winter. But now it's leaking. We've had it around 8 months and it developed a leak. The dealer is telling us that hot spring is requiring that it be sent in to them for repair and we will be without it for at least a month, but likely more like 3-4 months. :(. I am very disappointed as we purchased the higher end and are still dealing with these issues and am incredibly sad to be without it for weeks-months.

Comfort:

1 / 5

Quality:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

1 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, April 18, 2023

Thank you for reaching out to us and letting us know how much you have been enjoying your spa. We are thrilled to hear that you are satisfied with your purchase.

However, we are sorry to learn that your spa has developed a leak and requires repair. We understand how frustrating this is for you, and we want to assure you that we will do everything possible to resolve this issue as quickly as possible.

Our team of skilled professionals will carefully transport your spa to our facility for repair, and we will work diligently to ensure that it is restored to its original condition. While the repair process may take some time, we want to emphasize that we are committed to providing the highest level of service and quality workmanship.

Please note that Watkins Wellness the manufacturer and dealer of your spa, work closely together to ensure that our customers have a happy and enjoyable spa experience.

Thank you for your understanding, and please do not hesitate to contact us with any further questions or concerns.

We can be reached at 800-999-4688 Ext. 8432.

hotspring_brand

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Review 56 for Sovereign

Average Rating:

3 / 5

Disapointed

Chuck

from California

Age:55-65

PostedMarch 14, 2023

I feel with Hot Spring should be all white glove delivery and installed. Very disappointed in the tub delivered to my home and the horrible instal. Many problems and jumping through hoops for corrections that haven't happened .Service guy is not interested in fixing the unit and blamed me for the dirty compartment. He just wanted to make a commission on upsetting maintance products. He did that and I will ne cc er hear from him again. My tub should really be replaced with a new tub.

Comfort:

3 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

3 / 5

Value:

3 / 5

By Customer Service Hot Spring Vanessa, April 19, 2023

Thank you for taking the time to submit your review. I am sorry to hear about your spa experience. Having a hot tub should be described as enjoyable.

I want to learn more about this issue and see how I can help improve this experience. Please look for an email from me.

I look forward to working with you. hotspring_brand

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Review 57 for Sovereign

Average Rating:

4 / 5

New to Hot Springs Spas

Outdoorsman63

from Glendale, AZ

Age:55-65

PostedFebruary 20, 2023

The hot tub is easy to use. We are still trying to figure out exactly how to adjust the jets to allow for 5 adults to have one to sit on. Had an issue with the salt system accidentally moved to the “1” setting causing water quality issues that took 3-4 days to resolve. We do enjoy the tub. Would definitely recommend.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 58 for Sovereign

Average Rating:

5 / 5

Love everything about this!

HMae

from Madison CT

Age:45-54

PostedFebruary 17, 2023

I had a Vanguard and a tree fell on it so I got a Sovereign instead. And I love it more! It’s shallower but I like that as my vanguard sometimes used to swallow me up as I’m 5’6 woman. And I love the lounger moto massager in this model as my vanguard had 2 seats with Moto masher. I like to lounge! My kids love it too! And all fit fine! The salt water system works great and so easy as I didn’t have that before - and water is crystal clear and low maintenance! Can’t say enough good things about my Sovereign!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 59 for Sovereign

Average Rating:

5 / 5

33 yrs of blissful Hot Springs Spa'ing

Scott

from NJ

Age:55-65

PostedFebruary 8, 2023

Bought my Hot Springs Spa in 1989 and on Feb 1, 2023 experienced my very first mechanical issue. Yes, the very first issue with the Spa.. Every single time we slip into the tub we always say it was the best thing we have ever purchased...

We use it all year long and absolutely love it... And after all these years the impeller broke and is being replaced as I type... I'll sign up for another 33 yrs of blissful, worry free soaking...

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 60 for Sovereign

Average Rating:

5 / 5

Love Hot Tub

Airmark1

from PNW

Age:55-65

PostedJanuary 31, 2023

I only have one easy to fix complaint. I really have not taken the time to read all that you need to do an schedule the maint. However, I run a line of business that we do all we can to simplify the process.
You need You-Tube channel to say 1. Welcome to Tub Ownership. give a general overview of product and the long life with care you will have.
2. Fast video on weekly water quality tests.
3. Tests that are done less frequently, but very important
4. Changing Filters/or cleaning them
5. When do you, and how do you empty the tub when it's time?
The salesperson told me all this, but I need SIMPLE

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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