Customer Reviews for Highlife® Sovereign

Highlife® Sovereign

6 adults
6'8" x 7'9" x 33"/2.03m x 2.36m x .84m
315 gallons/1,200 liters

Average Customer Rating:

4.5

out of

(491 Reviews)

Rating breakdown 491 reviews

5 Stars

358

4 Stars

3 Stars

2 Stars

1 Star

170 out of 190(89%)reviewers recommend this productbrand.

Customer questions and answers:

3 Questions | 1 Answer

Read all questions and answers

Customer Reviews for Sovereign

Review 61 for Sovereign

Average Rating:

4 / 5

Too expensive to give you problems too soon!

Bobby

from California

Age:35-44

PostedJanuary 18, 2023

This Hot Tub cost me a lot of money so that the LED Lights can go out so soon and then sometimes work. I maintain it very clean I don’t let anyone use it but me. I have to turn on and off the breaker every time that I’m trying to use it which is so annoying. I really regret buying this expensive junk! Their warranty sucks. Buy a cheap one or just go to the gym!

Comfort:

1 / 5

Quality:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

1 / 5

Value:

1 / 5

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Review 62 for Sovereign

Average Rating:

5 / 5

Our new hot tub for 2022

Gaz

from Peacehaven

Age:Over 65

PostedDecember 29, 2022

We have been looking for some time.
Chloe was excellent in helping us to choose and arrange the delivery, as we also needed a crane to install the tub too. James and Stan our installation guys were great too
We have thoroughly enjoyed our hot tub so far and would highly recommend Happy Hot Tubs

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

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Review 63 for Sovereign

Average Rating:

5 / 5

High quality and comfort

Beth

from Maryville TN

Age:55-65

PostedDecember 27, 2022

We just love our Sovereign spa! We use it everyday and the water care is super easy. The digital remote gives a lot of different color choices for lighting. The one thing I would recommend is for the arm rests at each seat be a bit wider and longer.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 64 for Sovereign

Average Rating:

4 / 5

too contoured

Cdub

from Aspen

Age:Over 65

PostedDecember 26, 2022

I miss my older spa from Hot Spring! This new one is too contoured, and I find it difficult to move from one spot to another. The bench seating in my earlier model was easier for 6 people to enjoy. Also, the earlier model was deeper, so in this new model I have to slouch to get fully immersed, up to my neck.

Comfort:

3 / 5

Quality:

4 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 65 for Sovereign

Average Rating:

1 / 5

Ace System is totally unreliable

Ski22

from Silverthorne, CO

Age:Over 65

PostedDecember 15, 2022

I purchased a Hot Spring Sovereign Spa with the Ace system in 2016. I also have had a service contract with the Hot Spring dealer for almost the entire time I have owned it. The spa is at a second home I live in about six months a year. I count on it working and being maintained properly to keep the water clean and safe. In short, it is the worst major purchase I have ever made. The Ace system worked OK for the first couple of years and has not worked consistently well ever since. I have had the cell replace several times including under warranty. It is so undependable that when I arrive at the house I just assume the Ace system will not be working and the chlorine will be very low which is again the case now. Adding to my frustration is the dealer never calls to tell me there is a problem, they just throw in more chemicals and leave. I have had many, many calls with them over the years but the problem does not go away!

Comfort:

5 / 5

Quality:

2 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

5 / 5

Value:

1 / 5

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Review 66 for Sovereign

Average Rating:

5 / 5

Perfect Saltwater Spa

Karyn13

from Auburndale, FL

Age:Over 65

PostedNovember 26, 2022

Best saltwater Spa in the industry. Solid build insulated and very energy efficient. Racy temp control and holds temp as set and easy to care for. Highly recommended

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 67 for Sovereign

Average Rating:

5 / 5

High quality in all areas

Tony

from Florida. Palm coast

Age:55-65

PostedOctober 28, 2022

A very good hot tub! Easy to maintain and quiet. The installation was made by super service minded staff that educated us in a very good way, not selling just saying what we need to have a good life!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 68 for Sovereign

Average Rating:

5 / 5

Glad we made the purchase

JoeandLoriCT

from Madison, CT

Age:55-65

PostedOctober 11, 2022

This spa with the saltwater system is fantastic. It wasn't the least expensive hot tub we looked at, but we love it! So far either my wife, me or both of us have been in the hot tub every day since we bought it. The water seems to be easy to maintain. I didn't rate the energy efficiency as of yet, as I don't have a good feel for it.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Value:

4 / 5

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Review 69 for Sovereign

Average Rating:

5 / 5

Great Choice

Bobby62

from Davenport,Fl

Age:55-65

PostedOctober 9, 2022

No regrets, morning, evenings, I’m in!
Definitely relaxing and helpful for us older joints!😊

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 70 for Sovereign

Average Rating:

4 / 5

Love the Soverign

Hot2

from Towson Md

Age:55-65

PostedOctober 7, 2022

Jets are great and tub is working well. This is our first tub and we are learning how to maintain the salt system. getting it all balanced has been a little tricky but we’re getting there with Regina pools help.Those guys are great helping with testing the water and giving clear directions on what to do next. Great tub.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 71 for Sovereign

Average Rating:

5 / 5

So glad we did it

heybails78

from Daytona Beach, FL

Age:55-65

PostedOctober 6, 2022

Worth every penny and we feel refreshed every time we use it.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 72 for Sovereign

Average Rating:

5 / 5

Love this hot tub!

Cankicker

from Elk City, OK

PostedSeptember 29, 2022

Just what we needed feels amazing! Would definitely recommend to family and friends

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 73 for Sovereign

Average Rating:

5 / 5

Love our Spa!!

Pat

from Cedar Point

Age:Over 65

PostedSeptember 17, 2022

So far our spa has been somewhat easy to maintain and our Hot Spring sales group have been amazing. We love our spa!!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 74 for Sovereign

Average Rating:

5 / 5

Hot Springs Spa

John

from 1388 River Club Ridge

Age:Over 65

PostedSeptember 14, 2022

Best spa I have ever owned and this is my third. Buy with confidence!!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 75 for Sovereign

Average Rating:

5 / 5

Love it

Dana

from Nebraska

Age:45-54

PostedSeptember 10, 2022

Love our new spa so far. We use it regularly and it doesn’t take a lot of maintenance.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

3 / 5

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Review 76 for Sovereign

Average Rating:

1 / 5

TOTAL RUBBISH

RegretPurchasing

from Devon

Age:45-54

PostedJuly 11, 2022

Utterly disappointed with our Hotspring Sovereign hot tub. After an 11 month wait to receive the hot tub we were horrified that it completely broke down after just three weeks.

Unreliable, expensive piece of junk supplied by a Hotspring dealership who simply couldn't care. Placing a service call I was met with rudeness and arrogance. Hotspring (Watkins Wellness) also emailed and they too are not interested.

Finance company are now involved - they must either repair, replace or take the hot tub away.

Comfort:

1 / 5

Quality:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

1 / 5

Value:

1 / 5

By Customer Service Hot Spring Kylie, July 21, 2022

Hi there,

Thank you for reaching out with your feedback. We're so sorry that your experience hasn't lived up to your expectations. I was able to take a look and found that one of our customer care agents has already been in touch with you and is working with your dealer as well to ensure that this is resolved for you.

If you have further questions or concerns please call 800-999-4688 ext 8432 or email our customer care team at CustomerService@Watkinsmfg.com. Thank you again for your time and post.

Kylie - Customer Care

hotspring_brand

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Review 77 for Sovereign

Average Rating:

5 / 5

Hot Springs

B75fox

from Birmingham UK

Age:55-65

PostedJune 9, 2022

Bought this in 2003 still going strong. Had some issues in terms of parts failing but that’s wear and tear…..the call out fee for the engineer is a bit steep. Some of the chemicals are dear too but the spar and how it’s lasted are testimony to Hot Springs….

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

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Review 78 for Sovereign

Average Rating:

2 / 5

Hot tub leaks - even after 3 repairs

HT06437

from Guilford, CT

Age:Over 65

PostedMay 23, 2022

This is my second Hot Springs. The first one I bought used and was very happy with the product. This one I bought new and after a year the heater had to be replaced (under warrantee but had to pay for the guy to travel here). Then the leaking began. I have had it serviced 2 times for leaks and now it is losing water again - about an inch a week. That is not evaporation (I have owned hot tubs for 25 years), in case you are wondering. It is a slow leak from probably the same place it has been leaking.

I can deal with the leak by topping off ever couple of weeks, except during the winter, when I turn off the outside water. AND THAT IS THE BEST TIME TO USE A HOT TUB. So, very frustrating winter.

Comfort:

5 / 5

Quality:

2 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

3 / 5

By Customer Service Hot Spring Kylie, May 25, 2022

Hi there,

We're so sorry to hear that you've had an ongoing struggle with a possible leak. We'd like to get some more information from you to see how we might be able to offer assistance. Be on the lookout for an email from us for more info.

Thank you
Kylie - Customer Care hotspring_brand

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Review 79 for Sovereign

Average Rating:

1 / 5

Not happy

Edie32751

from New Jersey

Age:Over 65

PostedMay 4, 2022

First year was great then I had to have a new motor then the cover was defective and had to be replaced now I have a leak of course the warranty ran out in Sept (probably has been leaking for some time but didn’t show up outside of the tub until recently)I was told it would cost a minimum of $800 to send the tub back to the shop just to check to see where the leak was (after paying $166 for a technician to come out to say he couldn’t do anything here)and not guaranteed that that will even work I was told there is a 1 1/2 year wait to even look at the tub meanwhile it’s leaking on my brand new deck!This tub is only 5 1/2 years old and I will just have to trash it as it’s going to run in the thousands to fix and not guaranteed not to leak again after that! I would have to leave it empty for almost 2 years or take the chance of it ruining my new deck if I use it! I I was not aware of the fact that the tub could not be fixed here at my home when I bought it! What a waste of my money! So much for enjoying my hot tub!will never buy one again!

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

By Customer Service Hot Spring Kylie, May 17, 2022

We're so glad that you loved your spa and we'd like to see if there's any way we can help to ensure you get back to enjoying it as soon as possible. We'll be sending you a private message to see how we can help as well as reaching out to your dealer for more information. hotspring_brand

+3points

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Review 80 for Sovereign

Average Rating:

4 / 5