Customer Reviews for Highlife® Sovereign

Sovereign

Highlife® Sovereign

  • 6 adults
  • 6'8" x 7'9" x 33"/2.03m x 2.36m x .84m
  • 315 gallons/1,200 liters
Average Customer Rating:
4.479 out of 5
4.5
 out of 
5
(491 Reviews)
Open Ratings Snapshot
Rating breakdown 491 reviews
5 Stars
358
4 Stars
76
3 Stars
17
2 Stars
14
1 Star
26
170 out of 190(89%)reviewers recommend this productbrand.
Customer questions and answers:
3 Questions | 1 Answer
Customer Reviews for Sovereign
Review 101 for Sovereign
Average Rating:  
5 / 5
5 / 5

Excellent Purchase

Customer avatar
megan
from Leeper PA
Age:35-44
PostedMay 18, 2021
Thoroughly enjoy our hot tub! Great for the family! The tub is well made and the water care is very simple.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
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Review 102 for Sovereign
Average Rating:  
5 / 5
5 / 5

Best Spa Ever

Customer avatar
Bob54
from Bunnell
Age:Over 65
PostedMay 18, 2021
We bought our Spa about 10 months ago. In that time, I can count the number of days we haven’t used it on one hand! (Twice a day some days) This spa is awesome! We used it right through the coolest days and loved every minute of it!
The Spa is exceptionally well built and very reliable. Cost of operation is low and routine maintenance is very simple and quick.
We love this spa!
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
Response from HotSpringBy Customer CareMay 21, 2021
We're so happy to hear that your hot tub has become a part of your daily routine! We wish you many years of hot tub happiness to come.
+1point
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Review 103 for Sovereign
Average Rating:  
5 / 5
5 / 5

Love the Sovereign

Customer avatar
waterwings
from Pocono, PA
PostedMay 18, 2021
Had a 25 year old Sovereign that came with the house we bought and after a couple years it finally gave out but what a lifespan! We loved the layout of the Sovereign and it was really the best size for our deck so we were lucky enough to find one during the covid shortage. New to the Freshwater system, it makes it so easy to maintain the water balance. This is especially important to us as this is at our second home and we are not always there for weekly maintenance. I love our hot tub and really enjoy spending time relaxing instead of treating and worrying about the chemical balance. Maybe someday there will be a system that tests and automatically adjusts!!
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
4 / 5
4 / 5
+1point
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Review 104 for Sovereign
Average Rating:  
5 / 5
5 / 5

We’ve loved it!

Customer avatar
Kim
from Utah
Age:35-44
PostedMay 18, 2021
Had this tub for a year now. Love it! Easy to take care of , after the initial learning curve of the chemicals. The local store is responsive to questions. My power bill has not increased that much. We use it 2-3 times a week. I joke that it’s my ambien and xanax replacement. No regrets on our purchase.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
4 / 5
4 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
4 / 5
4 / 5
+2points
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Review 105 for Sovereign
Average Rating:  
5 / 5
5 / 5

Loving the spa

Customer avatar
Mike
from Havelock
Age:Over 65
PostedMay 18, 2021
This is our second spa. We chose a different model and the salt water treatment spa. This has simplified our maintenance on the spa. We are throughly enjoying our new spa.
Highly recommend the Hot Sping Spa to anyone who is looking for a well built and reliable spa.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
Response from HotSpringBy Customer CareMay 21, 2021
Thank you for your perfect review, wow! We are so thrilled to hear you love it so much. Happy hot-tubbing!
+3points
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Review 106 for Sovereign
Average Rating:  
5 / 5
5 / 5

Relaxing getaway

Customer avatar
Mike52
from Corvallis, MT
Age:45-54
PostedMay 18, 2021
Our spa has become our relaxing getaway without leaving home, it gives us a way to relax, enjoy our beautiful view, and spend some quiet time together. It is definitely a great way to relieve stress from our bodies and minds after a long day.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
4 / 5
4 / 5
+2points
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Review 107 for Sovereign
Average Rating:  
1 / 5
1 / 5

Frustrated1

Customer avatar
Frustrated1
from Saskatoon
Age:45-54
PostedMay 16, 2021
The salt cell has had to be replaced twice in three years and now we need a new cover. It is very frustrating trying to balance the chemicals/salt to get the cell working and we still have to shock with chlorine and add chlorine after every use.
Comfort:  
4 / 5
4 / 5
Quality:  
1 / 5
1 / 5
Ease of Water Care:  
1 / 5
1 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
3 / 5
3 / 5
By Customer Service Hot Spring MelissaJune 17, 2021
Thank you for taking the time to provide your feedback. I can understand how frustrating getting the correct water balance has been. While water care can take some getting used to no matter the method it shouldn't be frustrating. I will be sending you an email shortly to get more information to see how I can help. hotspring_brand
+6points
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Review 108 for Sovereign
Average Rating:  
5 / 5
5 / 5

Quality Product

Customer avatar
Mike
from Rossville,Tn.
Age:Over 65
PostedMarch 23, 2021
Attractive, efficient, easily maintained. Delivery time was too long (5 months)
Comfort:  
4 / 5
4 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
4 / 5
4 / 5
-1point
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Review 109 for Sovereign
Average Rating:  
5 / 5
5 / 5

Great spa replacement

Customer avatar
spalover2
from Southern California
Age:Over 65
PostedMarch 8, 2021
After having our Hot Springs Vanguard spa for some 17 years my wife and I decided to upgrade ourselves and get a new spa. Since we are the only two who use it we decided on a smaller one and got the Sovereign. We've had it for exactly 4 months now and love it. We use it almost every night. Finally got the ozonator that was supposed to come with it so we can lighten up with the chemicals. This is a perfect spa for us. One thing we think that should have been added though is a second on/off switch besides the remote one. Changed out the water a couple of days ago and the remote couldn't seem to find the spa. Kept shutting it off and on and finally got it working. All and all we are very glad we bought this. Hot Springs was the only brand we considered.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
4 / 5
4 / 5
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Review 110 for Sovereign
Average Rating:  
5 / 5
5 / 5

Love our sovereign!

Customer avatar
Bigdaddy007
from BUFORD, GA
Age:55-65
PostedMarch 2, 2021
We are so happy with the purchase of new hot tub, the wait was well worth it. It fits perfectly on our pool deck and looks awesome at night with lights. Would highly recommend Hotsprings high life series..awesome tub!
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
Response from HotSpringBy Customer CareMarch 5, 2021
So happy to hear that you love your Sovereign! We wish you many years of happy hot-tubbing to come.
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Review 111 for Sovereign
Average Rating:  
5 / 5
5 / 5

Superb Hot Tub

Customer avatar
Shell
from Odessa, FL
Age:55-65
PostedFebruary 18, 2021
We are absolutely in love with our hot tub. It’s everything we wanted and more and so, so easy to maintain.
We purchased from Tampa Bay Spas in Florida and cannot say enough about the excellent service we received both at time of purchase and the the after sales assistance/advice ( we are newbies .... we had a lot of questions ! ).
Not only does it look and feel fabulous, it gets rid of my aches and pains, is such an enjoyable experience All in all a great purchase. Couldn’t be happier.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
Response from HotSpringBy Customer CareFebruary 19, 2021
Thank you so much for your review! We are so happy to hear you are loving your Sovereign.
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Review 112 for Sovereign
Average Rating:  
5 / 5
5 / 5

Vacation every day

Customer avatar
jahfizz
from Poconos
Age:35-44
PostedJanuary 15, 2021
Hot springs sovereign is the awesome! Love the lighting and the jets are legit! should probably come with seatbelts they are so strong! Moto X massage is great. Highly highly recommend this spa.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
3 / 5
3 / 5
Energy Efficiency:  
3 / 5
3 / 5
Value:  
4 / 5
4 / 5
+2points
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Review 113 for Sovereign
Average Rating:  
5 / 5
5 / 5

Why did We wait !

Customer avatar
Jannie
from Wales .UK
Age:45-54
PostedDecember 29, 2020
We finally took the plunge and bought ourselves this very luxurious present , we are home alone parents , which in its self a scary but natural process off life , We are both hard working self employed people ,and because of that , its easy to fall into a rut of work , eat ,sleep , and forget the important stuff .
The hot tub provides that , a way off relaxing after a hard day , and just talking to each other , which if I'm honest was something we were starting to forget to do , its a way off enjoying , how hard we have worked , while looking at the beautiful garden that we have made together but never just stopping long enough to fully appreciate , what we have achieved ! .....PS , its ok to spoil yourselves , you wont regret it
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
4 / 5
4 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
5 / 5
5 / 5
+1point
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Review 114 for Sovereign
Average Rating:  
5 / 5
5 / 5

Long Haul Review

Customer avatar
wglenn
from Waynesville, Ohio
Age:55-65
PostedDecember 25, 2020
I'll keep it short. We have had our Sovereign in continuous use for 22 years and have had only one service call. We had a heater element replaced under warranty but, other than routine maintenance items and replacing the head rests, nothing. It still looks good after spending its entire life outdoors in full sunlight and everything still works. 22 years. I would never buy another brand after our experience with HotSpring and thank you for this outstanding product.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
Response from HotSpringBy Customer CareJanuary 7, 2021
Thank you so much for your review. We appreciate you being a member of the Hot Spring family for so many years!
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Review 115 for Sovereign
Average Rating:  
1 / 5
1 / 5

Defective

Customer avatar
Tom
from Santa Barbara.CA
Age:Over 65
PostedNovember 25, 2020
Did not last one day.
Crack in light housing.
After waiting 5 months you shipped a defective spa
Quality:  
1 / 5
1 / 5
By Customer Service Hot Spring BenDecember 1, 2020
Oh no! That's terrible, especially so soon after install, and waiting for that long for your new spa. We are grateful you are providing this feedback, as we are very eager and motivated to help turn this new spa experience around. Please keep an eye out for an email from me, so we can work together to get this resolved asap. Thanks! hotspring_brand
+4points
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Review 116 for Sovereign
Average Rating:  
4 / 5
4 / 5

Great purchase

Customer avatar
Johnny
from Elmira, NY
Age:55-65
PostedNovember 25, 2020
My husband enjoys the hot tub greatly. We had two jet nozzles replaced as they kept popping off. Also our salt cartridge only lasted 8 weeks and was costly to replace. Hopefully that was a fluke and the new one lasts closer to the four months as expected. Other than those issues, it has been a quality purchase.
Comfort:  
4 / 5
4 / 5
Quality:  
4 / 5
4 / 5
Ease of Water Care:  
4 / 5
4 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
4 / 5
4 / 5
By Customer Service Hot Spring MariaJanuary 18, 2021
Thank you for your review. I am happy to hear that you and your husband enjoy the hot tub. It sounds like the initial issues have been handled; your dealer is an excellent resource for all of your hot tub needs. You and your husband are on your way to many years of happy hot tubbing!
hotspring_brand
+2points
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Review 117 for Sovereign
Average Rating:  
1 / 5
1 / 5

contact some one

Customer avatar
bruce
from australia
Age:Over 65
PostedNovember 20, 2020
can't contact anyone because I live in Australia and the spa is probably too old for anyone to care.
By Customer Service Hot Spring Chelsea ElamNovember 30, 2020
We can get you in touch with the Australian team. I'll send you an email to find where in Australia will be the best point of contact. Thank you for posting! hotspring_brand
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Review 118 for Sovereign
Average Rating:  
5 / 5
5 / 5

Missed MY Spa

Customer avatar
Cali70
from Oklahoma City, OK
Age:Over 65
PostedNovember 10, 2020
We had a 1995 Soverign Hot Springs Spa and enjoyed every minute we used it to relax and comfort our senses and our bodies
As might be expected with a 25 year old spa sometimes it is better to replace it than make some needed repairs
It was no contest when comparing to other spas in the same price range and size
The quality and craftsmanship of Hot Springs was the winner for us.
The saltwater system alone is worth the upgrade.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
4 / 5
4 / 5
Response from HotSpringBy Customer CareNovember 12, 2020
Thank you so much for being a member of the Hot Spring family for so many years! We wish you many more years of hot tub happiness.
+1point
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Review 119 for Sovereign
Average Rating:  
5 / 5
5 / 5

Best purchase!

Customer avatar
LPL
from Southaven MS
Age:45-54
PostedOctober 17, 2020
The spa is perfect. I get to take an escape from stress and relax anytime I want to jump in. The lid lifter makes it so easy to maintain and open.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
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Review 120 for Sovereign
Average Rating:  
5 / 5
5 / 5

The best tubs on the market

Customer avatar
RnB
from Montana
Age:55-65
PostedOctober 13, 2020
No need to shop around on other brands just go get the Hot Spring tubs.
Comfort:  
4 / 5
4 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
4 / 5
4 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
4 / 5
4 / 5
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