Customer Reviews for Highlife® Sovereign
Highlife® Sovereign
- 6 adults
- 6'8" x 7'9" x 33"/2.03m x 2.36m x .84m
- 315 gallons/1,200 liters
Average Customer Rating:
4.5
out of 5
(491 Reviews)
Rating breakdown 491 reviews
5 Stars
358
4 Stars
76
3 Stars
17
2 Stars
14
1 Star
26
170 out of 190(89%)reviewers recommend this productbrand.
Customer Reviews for Sovereign
Review 121 for Sovereign
Average Rating:
5
/
5
Vacation Everyday!
BigJim
from TN
Age:55-65
PostedOctober 1, 2020
Amazing Service in and out of the Hot Springs store!
Ms. Lisa in the Lebanon store was very helpful and friendly with getting our 5 year warranty plan set up for our service!
SUPER DAVE, WOW he knows the SPAS inside and out!
Dave was very knowledgeable with our Spa and helped with all of our questions!
We would highly recommend this store for any of your Spa needs and their great service!
Take time and enjoy your home as if you are on vacation everyday!
We vacation everyday at our Jim's Island!
Ms. Lisa in the Lebanon store was very helpful and friendly with getting our 5 year warranty plan set up for our service!
SUPER DAVE, WOW he knows the SPAS inside and out!
Dave was very knowledgeable with our Spa and helped with all of our questions!
We would highly recommend this store for any of your Spa needs and their great service!
Take time and enjoy your home as if you are on vacation everyday!
We vacation everyday at our Jim's Island!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, October 2, 2020
Thank you so much for your review! We love the photos, thanks for sharing! It sounds like you had an amazing experience with your local dealer. We wish you many more years of hot tub happiness.
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Review 122 for Sovereign
Average Rating:
1
/
5
Worst Purchase/terrible customer service
Lake17
from Minneapolis, MN
Age:45-54
PostedSeptember 29, 2020
I chose a hot spring spa because I thought it was the best of best brand around. I was wrong! Since delivery it’s been nothing but a headache. They did not take the time to return to fill and go over the operation of the spa. The salt system kit was out of stock. I had to figure it out myself. Balancing the water isn’t that easy the first time you do it without any help from a expert. It’s very easy to over salt the system. The only fix is to drain the spa and start over. What a waste of money on water chemicals. I ended up with a defective spa cabinet that is now damaging the plastic corner piece because it’s been pushing on it for months. I still haven’t heard from hot spring on a time frame for the fix. I keep reaching out only to be told “we will take care of you.” Then I’m left in the dark. The customer service has been the worst I have ever experienced. I though hot spring was a high end product that I spent a lot of money on. I’m dissatisfied and completely disappointed not to mention frustrated. I hope no other customer has to go through what they have put me through.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
2
/
5
Value:
1
/
5
Response from HotSpringBy Chelsea, Customer Service, November 10, 2020
Oh no! I am sorry to hear of the headache you've dealt with in starting up your spa. I know water chemistry and care can be a bear to learn in the beginning. Please look out for an email from me to discuss your water and the pending repair.
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Review 123 for Sovereign
Average Rating:
5
/
5
Great buy
Lp57
from Florida
Age:55-65
PostedSeptember 23, 2020
I was having a lot of back pain from 2 auto accident.
This Spa have Really help a lot,and enjoy with family and friends. Great investment!!!
This Spa have Really help a lot,and enjoy with family and friends. Great investment!!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Value:
4
/
5
Response from HotSpringBy Customer Care, October 2, 2020
We are so happy to hear that your spa brings you some relief. We wish you many years of happy hot-tubbing to come. Thank you for sharing your review.
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Review 124 for Sovereign
Average Rating:
5
/
5
Love my spas - x 4
WilliamB
from Henderson, NV
Age:55-65
PostedSeptember 6, 2020
I bought my first Hot Springs spa back in the 80’s. I purchased again in 1999, 2011, again when I moved to Las Vegas in 2019. I’ve only had Hot Springs because of the reliability, the energy efficiency and the warranty. I’ve had little problems with the spas but when I did the company stood behind the products, made the repairs, and if under warranty, no charge to me. We use the spa several days per week. Even in the summertime in Vegas I just turn the temperature down and it is a refreshing retreat and during the rest of the year, so nice.
If ever considering purchasing a spa, get a Hot Springs Spa, you won’t be disappointed.
If ever considering purchasing a spa, get a Hot Springs Spa, you won’t be disappointed.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, September 18, 2020
Thank you for your review! Love the photos. Thank you for being a member of the Hot Spring family for so many years.
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Review 125 for Sovereign
Average Rating:
5
/
5
Great decision, very pleased
James65
from Snohomish, WA
Age:45-54
PostedSeptember 5, 2020
The quality & looks of Hot Springs is unparalleled
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, September 10, 2020
Thank you so much for your review! We are happy to hear you love your spa.
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Review 126 for Sovereign
Average Rating:
5
/
5
Ultimate relaxation
Chuck
from Midlothian, TX
Age:55-65
PostedAugust 29, 2020
After a round of golf, I love to get in the hot tub and get my back massaged! It is very relaxing!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Customer Care, September 10, 2020
Thank you so much for your review! We are happy to hear that you are finding your spa so relaxing. Happy hot-tubbing!
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Review 127 for Sovereign
Average Rating:
5
/
5
The Sovereign is Absolutely Amazing
OUHotTub2
from Piperton, TN
Age:45-54
PostedAugust 26, 2020
Wife and I owned a Tiger River Spa for 17 years, oh how things have changed. The Moto Massage is fantastic and the salt water system makes the Sovereign enjoyable without effort. Can not wait to see what the next model looks like in 2040. The Hot Spring Team Rocks.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, August 28, 2020
Thank you for your review! Your hot tub looks amazing in your backyard. We are happy you love your Sovereign and would be thrilled to still have you as a customer when 2040 comes!
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Review 128 for Sovereign
Average Rating:
5
/
5
Sovereign Satisfaction
Jshorty66
from Pensacola FL
Age:45-54
PostedJuly 22, 2020
We took the plunge and opted to purchase a Hot Springs Hot Tub (Sovereign). We couldn’t be happier with our purchase! From the purchase, to the installation and now to the use, we are most satisfied! The MOTO massage is amazing for my back not to mention a few of the other seats that deliver the perfect massage for my chronic back pain! All the features are pretty amazing as well.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, July 24, 2020
We are happy to hear you love your Sovereign and that it provides you relief from your back pain. Thank you so much for your review!
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Review 129 for Sovereign
Average Rating:
1
/
5
Be careful
JS
from MI
PostedJuly 14, 2020
ACE is horrible. Rusted out complete system. DO NOT purchase. Highly recommended by sales staff. Hot Springs did replace system.
They did not clean the tub and the rust which affect every jet and drain. That is up to the customer. Do research prior to purchase if still considering. Back to bromine and stabilized system.
They did not clean the tub and the rust which affect every jet and drain. That is up to the customer. Do research prior to purchase if still considering. Back to bromine and stabilized system.
2 heater replacements. Both caused major leak which.
Another 3 year leak on top of the heater issues finally understood and repaired. Had to do with light lens housing. Manufacturing defect.
Drained tub twice for two different service calls to correct.
Drained tub twice for two different service calls to correct.
Back massage in lounge seat works intermittently. Can't reproduce when service is called. Just have to deal with one.
My deck needs repair due to these leaks.
Have had this tub for a few years and every year I have another MAJOR issue. This is our second tub from Hot Springs. The first lasted almost 15 years. That's why we went back to Hot Springs. Quality has completely fallen apart. Plan on waiting weeks for repair. Should also add that we have already had replace cover. Ask for all historical warranty issues and their corrective actions in manufacturing prior to purchase. Make sure they explain what was done to correct issue.
Have lost close to 8 months of uptime due these issues.
When running this tub is comfortable.
Unfortunately due to quality issues there is no way I would recommend this brand. Especially at this premium price point. It has been an exhausting experience with this tub and the Manufacturer. All repairs are document.
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
2
/
5
Response from HotSpringBy Vanessa, Customer Service , July 29, 2020
I am sorry to hear that this has been your spa experience. Thank you for taking the time to post your feedback and details. I will reach out to you soon. Please look for an email from me.
I look forward to learning more about your spa and working with you soon.
I look forward to learning more about your spa and working with you soon.
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Review 130 for Sovereign
Average Rating:
3
/
5
Cabinet Leaks were an issue
Chuck
from Monterey CA
Age:Over 65
PostedJuly 10, 2020
Hot tub was mostly good. Must replace the tub after 10 years because of cabinet leaks. Seems as if I should get a rebate, but Hot Springs won’t do that as far as I know.
Comfort:
5
/
5
Quality:
3
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
Response from HotSpringBy Vanessa, Customer Service , July 13, 2020
A leaking spa is never a good thing. There are several reasons a spa might leak, and that will dictate how it should be repaired.
The cabinet is the exterior of the spa and can be replaced. I will email you and see if there is something that can be done to help you get back into your spa.
The cabinet is the exterior of the spa and can be replaced. I will email you and see if there is something that can be done to help you get back into your spa.
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Review 131 for Sovereign
Average Rating:
5
/
5
2006 sovereign going strong
Joeb
from Ohio
Age:45-54
PostedMay 1, 2020
14 years of enjoyment. Just had it's first maintenance of a new heater and circ pump, not bad after 14 years and 2 home moves. Ready for a new cover, they seem to last about 6 years.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, May 11, 2020
Great to hear that your Sovereign is holding up well for you. We hope you enjoy many more soaks and years with your spa!
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Review 132 for Sovereign
Average Rating:
5
/
5
Fantastic hot tub
Ralph3550
from Marion, Ohio
Age:55-65
PostedApril 28, 2020
Our salesman at the Fun Center was more than a salesman, he provided tips, his contact number if any questions and even called twice to make sure we didn't have any questions or concerns. The hot tub provides a therapuetic massage that makes you look forward to at the end of the day
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, May 11, 2020
We love our Hot Spring dealers! Thanks for sharing your review. We hope you enjoy your Hot Spring spa.
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Review 133 for Sovereign
Average Rating:
5
/
5
Sovereign Hot Tub ❤️
Rick
from WV
Age:55-65
PostedFebruary 4, 2020
We purchased our hot tub in October 2019 and absolutely love it! It’s very roomy and comfortable although, if I was to purchase another I wouldn’t get the lounge, but there is plenty other seating to choose from. The people at Waller Pool and Spa are super helpful and made the delivery and set up a breeze.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
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Review 134 for Sovereign
Average Rating:
4
/
5
Almost service free
Ducky
from Martinez Ca
Age:Over 65
PostedDecember 18, 2019
I have had my spa for 20 years and it has given me no major problems.
they have been helpful with answering my question by phone, When I have needed service they have been quick and fix the problem in a timely manor It has been a good spa..
they have been helpful with answering my question by phone, When I have needed service they have been quick and fix the problem in a timely manor It has been a good spa..
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 135 for Sovereign
Average Rating:
5
/
5
2nd Hotspring spa
Orcs
from WA
Age:Over 65
PostedDecember 4, 2019
We live in a very harsh environment in north central WA near the Canadian border. Had to replace one cover after a few years and a mother board, but enjoyed the spa immensely. Winter time now and the new spa is performing perfectly....! New construction methods make it impervious to mice and chipmunks, easy to service. Jets are more powerful than previous spa. Controls are portable and touch screen with music available ( we like the silence and the stars...)
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 136 for Sovereign
Average Rating:
5
/
5
Purchased hot spring hot tub in 1996 & still going strong
RickyBobby57
from Oklahoma
Age:55-65
PostedNovember 20, 2019
I bought this hot tub in 1996 & i only turn it off to drain water & clean every 3 months ,It has been the best hot tub ever I use it all the time.
The only thing i have repaired is circulation pump twice & the main pump outer housing , i'm still using the original heater
The only thing i have repaired is circulation pump twice & the main pump outer housing , i'm still using the original heater
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 137 for Sovereign
Average Rating:
5
/
5
Excellent Hot Tub
John
from Milwaukie, OR
Age:55-65
PostedNovember 19, 2019
The technology and quality of this tub's design is outstanding. I also enjoy the Salt System... less chemicals.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, November 30, 2019
We are glad to hear you enjoy the Sovereign spa and the FreshWater Salt Water System.
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Review 138 for Sovereign
Average Rating:
4
/
5
Sovereign Smooth
Magic72
from Maine
PostedNovember 19, 2019
I love this hottub! Very comfortable, though I wish there were a few more submersed armrests. Love the saltwater system and the minimal water treatment required. Very pleased with purchase. You get what you pay for!
Comfort:
3
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 139 for Sovereign
Average Rating:
5
/
5
Great buy
Frank123
from Crescent City
Age:55-65
PostedNovember 12, 2019
Great for my skin, the fresh / salt system was a great investment for our overall health. Aces and joint pain seem to melt away.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 140 for Sovereign
Average Rating:
4
/
5
High Quality
JT
from Chicopee, MA
Age:55-65
PostedOctober 28, 2019
Happy with the quality of spa. The only problem we encountered was when we first received it and filled the spa, my husband had trouble with maintaining the the proper salt and chlorine levels. Spa kept foaming. he went many times to where we purchased it to check the water. After, many instructions by them, we had to flush and drain the hot tub. You would not believe the junk that trimmed our spa. Being that this was a brand new tub and hadn't even got to used by us, it was a waste of water and labor on my husband's part. This took away from our initial enjoyment. We owned a prior Sovereign Spa which lasted 18 years and obviously we didn't encounter these problems. Hopefully, this was only a glitch with the spa and don't experience any more difficulties and may enjoy it for years to come.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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