Customer Reviews for Highlife® Prodigy
Highlife® Prodigy
- 5 adults
- 6'6" x 7' x 33"/1.98m x 2.13m x .84m
- 290 gallons/1,100 liters
Average Customer Rating:
4.6
out of 5
(465 Reviews)
Rating breakdown 465 reviews
5 Stars
367
4 Stars
54
3 Stars
11
2 Stars
15
1 Star
18
181 out of 195(93%)reviewers recommend this productbrand.
Customer Reviews for Prodigy
Review 1 for Prodigy
Average Rating:
5
/
5
An oasiss in our own back yard.
Happy Couple
from Milford Pa.
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedFebruary 18, 2014
This Prodigy spa, is our second spa from Hot Springs. Our first one we had in Florida and we enjoyed it so much we had to have another one. We stuck with the brand we knew and trusted and are extremely pleased.We have enjoyed it even on snowy nights here in the Pocono region of Pa. We have sat in the spa many nights even with the temperature as low as -18F, and have enjoyed the warmth of our spa. I am pleased with the thermal efficency of thi unit,and have estimated that thru the winter it has only cost us about a dollar a day to maintain this unit. (And we use it about 5 nights a week and it is outside on our deck right in the weather.) Sign us as happy owners....
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Peggy W. , Customer Service, February 26, 2014
Thanks for a great review! It sounds like you have some great views of snow covered mountains and trees from the spa. If you have photos you'd like to share with other hot tubbers, we'd love to see them on our FaceBook page. Thanks again for writing.
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Review 2 for Prodigy
Average Rating:
5
/
5
Excellent Quality Spa
Tom
from Washington state
PostedNovember 11, 2024
This is my second Prodigy spa. We love the way it looks and the seating is great too. The size is roomy for 2 adults and too cozy for 4. 5 people would be 2 adults and 3 children.The continuous circulation pump is a feature I wanted again so we got a 2024 model after having a 2010 model previously. The saltwater fresh system is an excellent innovation. The built in sensors are helpful but not 100% reliable.
The insulation is not as good as the salesman claimed. I turned the temperature down from 101 to 91 because we were going on vacation and in less than 18 hours it had dropped the 10 degrees with overnight outside temperature reaching 52.
One issue is that a lot of water collects along the top flat edges above the tub when the cover is on and the water becomes quite cold. They should have beveled the sides a little into the tub.
Overall, Hot Springs makes a very good quality ho t tub
The insulation is not as good as the salesman claimed. I turned the temperature down from 101 to 91 because we were going on vacation and in less than 18 hours it had dropped the 10 degrees with overnight outside temperature reaching 52.
One issue is that a lot of water collects along the top flat edges above the tub when the cover is on and the water becomes quite cold. They should have beveled the sides a little into the tub.
Overall, Hot Springs makes a very good quality ho t tub
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Vanessa, Customer Care, November 26, 2024
Thank you for your loyalty as a longtime Hot Spring Hot Tub owner. I truly appreciate you taking the time to share your thoughts and recommendations.
You've brought up some excellent points regarding spa ownership, and I completely understand how important it is to maintain the right water chemistry. Manual testing is a key step, even if you’re using a salt system, to ensure your water stays in great shape.
I also want to acknowledge your concerns about energy efficiency and water temperature. It’s something we take very seriously, as we all want to save energy and keep our spas enjoyable. Please take a moment to check that your spa cover fits well and is securely clipped in. If the spa heat is turned off and the cover is left open or the jets are running, the ambient air can cool the water down quickly, which can be frustrating.
Thank you once again for sharing your valuable feedback with the hot tub community. These are important issues that everyone can benefit from discussing, and I’m here to support you in your spa journey.
You've brought up some excellent points regarding spa ownership, and I completely understand how important it is to maintain the right water chemistry. Manual testing is a key step, even if you’re using a salt system, to ensure your water stays in great shape.
I also want to acknowledge your concerns about energy efficiency and water temperature. It’s something we take very seriously, as we all want to save energy and keep our spas enjoyable. Please take a moment to check that your spa cover fits well and is securely clipped in. If the spa heat is turned off and the cover is left open or the jets are running, the ambient air can cool the water down quickly, which can be frustrating.
Thank you once again for sharing your valuable feedback with the hot tub community. These are important issues that everyone can benefit from discussing, and I’m here to support you in your spa journey.
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Review 3 for Prodigy
Average Rating:
1
/
5
Trouble at the very beginning with brown sludge
BESS9301
from Anaheim, CA
Age:Over 65
PostedOctober 17, 2024
Hot tub delivered 9/12/2024 after filling and adding chemicals used it for 20 minutes The next time we used it 9/28 turned on jets and a slug brown foam came up in filter compartment.I have been trying to resolve with dealer "Coastal Spa" from 9/28 until 10/17 unable to use Hot Tub .
Reason given for my problems is that the manufacturers clean out Tub and flush out it and perhaps they didn't get everything out of hoses, I believe there is a connection with the Hot Tub having capabilities of having a salt system and a regular. The first Prodigy we had for 10 years and never a problem. Hopefully we do not have a defective Hot Tub and have to return for a replacement. Sorry I couldn't give a good rating at this time.
Reason given for my problems is that the manufacturers clean out Tub and flush out it and perhaps they didn't get everything out of hoses, I believe there is a connection with the Hot Tub having capabilities of having a salt system and a regular. The first Prodigy we had for 10 years and never a problem. Hopefully we do not have a defective Hot Tub and have to return for a replacement. Sorry I couldn't give a good rating at this time.
Comfort:
1
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
5
/
5
Value:
1
/
5
Response from HotSpringBy Customer Care, October 18, 2024
Thank you for reaching out to us. We want to ensure that your concerns have been resolved. It doesn't sound like this would be caused by the spa's inability to use the FreshWater Salt System. What you've described may be a water chemistry issue or something similar. I want to contact you and your dealer to review these concerns and ensure you are back enjoying your spa as soon as possible.
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Review 4 for Prodigy
Average Rating:
5
/
5
I love my new Prodigy
GDA3
from Denver
Age:Over 65
PostedSeptember 30, 2024
I walked into the showroom, and right off spotted the spa that would fit best on my patio. It has all the features of Highlife that I was looking for. Purchase process including financing was simple and I was out the door in 20 minutes. Day of delivery spa was up and running, temperature was just right the next morning. Six weeks later, water has remained balanced, easy to maintain with reminder prompts at regular intervals. I haven't had to add chemicals since start-up. Hop in for a soak before bed, and first thing at sun-up. My body has never felt better.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Vanessa, Customer Care, October 7, 2024
I appreciate you sharing your setup picture. Your privacy and overhead shelter look amazing, and I can understand why you would enjoy soaking every night. Hot water therapy before bed must be incredibly relaxing. I'm genuinely glad to hear everything has been seamless and easy to use.
Wishing you many more happy moments in the hot tub!
Wishing you many more happy moments in the hot tub!
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Review 5 for Prodigy
Average Rating:
5
/
5
Atomic City Girl
AtomicCityGirl
from Oak Ridge, TN
Age:55-65
PostedSeptember 25, 2024
When I was ready to purchase a hot tub the only decision I had to make was what style and options for a HOT SPRINGS SPA. My family has owned a Hot Springs Tub for over 33 years. I found my local sales store and and could see first hand all the options available to me. This made my choice very easy. I couldn't be happier with my selection.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 6 for Prodigy
Average Rating:
5
/
5
Much needed calmness/relaxation
Babci
from San Antonio
Age:Over 65
PostedAugust 18, 2024
My husband created a bucket list this year as his ALS progresses. Top priority for him was to purchase a spa for me to I could enjoy some calm and relaxation beneath the stars at night. Being a full time care giver is stressful and he saw how I carried the stress in my body. My 30 min spa time has rid me of muscle pain and generalized bone pain so I can fall asleep easily. My granddaughters (6-12 years of age) love the different neck and back massagers in the spa. The youngest loves choosing what color lighting to turn on inside spa....best for her is when the three port water stream can also be colored with lights inside the ports . My husband made the best decision. I only wish he was able to physically join us in the spa.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 7 for Prodigy
Average Rating:
5
/
5
Best leisure and health purchase
556MD
from Rensselaer, NY
Age:55-65
PostedAugust 2, 2024
There are so many ways to enjoy our Prodigy Hot Spring! Multiple comfortable positions and jet variations to relax and refresh. The convenient touch screen allows easy adjustments for water temperature as well as jet positions and water pressure. The Prodigy Hot Spring is welcoming anytime of the day or night. Our deck's best feature.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 8 for Prodigy
Average Rating:
5
/
5
My new Prodigy Spa
Giorgio
from Denver, CO
Age:Over 65
PostedJuly 24, 2024
I purchased my first IHT Envoy Spa 2004. The Spa served me well for 17 years. I sold it with the house when I moved. Missing the comfort and convenience of having a spa at the new home, I hesitated buying one because I wasn't certain the electric service could support the additional load. I consulted with an electrician who was doing other work for me, and he told me that the service could handle an additional 50 amp breaker.
I immediately set off to the IHT showroom. I knew that the space on my covered patio was limited and that I would only have room for a mid-size spa. The first one I noticed in the showroom was Prodigy. The dimensions fit my space perfectly. I was in and out of the showroom within 1/2 hour.
My new spa arrived a couple days later and it was hooked up operational yesterday. I'm so happy! looking forward to many years of comfort.
I immediately set off to the IHT showroom. I knew that the space on my covered patio was limited and that I would only have room for a mid-size spa. The first one I noticed in the showroom was Prodigy. The dimensions fit my space perfectly. I was in and out of the showroom within 1/2 hour.
My new spa arrived a couple days later and it was hooked up operational yesterday. I'm so happy! looking forward to many years of comfort.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 9 for Prodigy
Average Rating:
5
/
5
Outstanding product and unbeatable customer service!
Befermill
from Brentwood, TN
PostedJuly 21, 2024
I could not be more pleased with the service I received from Courtney at the Murfreesboro location. I went in with a slightly more complex set-up for my future spa, and she took the time to ask all the questions needed to make it as beautiful and functional as I was imagining it could be. I knew going in that the product was superior based on research, but the patience and knowledge displayed by Courtney has made the whole experience stress-free for such an in-depth project!
The Prodigy is the perfect size for my family's need and I appreciated not being oversold or pressured in any way. I know this is something we will enjoy for decades to come!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 10 for Prodigy
Average Rating:
5
/
5
Best Spa I’ve ever owned. Everything is flawless
DaleFahrney
from Franklin, OH
Age:55-65
PostedJuly 20, 2024
This is my second Hot Springs Spa - This one is far superior to any I’ve ever owned. From the tub to all the water electronics and water chemistry gone for me, I just love getting In and knowing everything is working right. Plus I love the app being able to see the status of the tub wherever I am. I don’t know how it could be any better ….
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 11 for Prodigy
Average Rating:
5
/
5
First time with salt water system
Jim
from Ohio
Age:55-65
PostedJuly 17, 2024
I got my spa in May 2024 and have never used shock, ph up or down, alkalinity up or down. The test strip is perfect every time. The water quality is clear and fresh. My skin is soft and hydrated.
I wholly recommend the freshwater salt system.
I wholly recommend the freshwater salt system.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 12 for Prodigy
Average Rating:
2
/
5
Disappointing Experience with Hot Springs Hot Tub!!!
VAB
from Miami FL
Age:55-65
PostedJuly 16, 2024
I'm extremely disappointed with my Hot Springs hot tub, which I purchased 11/2020 and waited 7 months for delivery. While I was initially excited to relax and unwind in my new hot tub, the experience has been a nightmare due to numerous leaks and problems with the controller and the cover.
The issues started about 1 year after installation, with water leaking from the jets and hoses. I've had to call the customer service multiple times, and while they've sent technicians to fix the issues, the problems persist. The cover was cracked all over within 2 years which allowed rain water to over fill the tub. I am currently using a cover from my old tub as Hot Springs refuses to replace there inferior top. At this time I am currently dealing with another leak that the technician can't seem to locate.
As the end of my warranty approaching I am very concerned that these problems will persist with me having to pay even more for a very expensive hot tub. I paid $11,000.00 for what I thought was a quality product.
Hot Springs customer service is no longer responding to my e-mails.
I've tried to give Hot Springs the benefit of the doubt, but the constant issues and lack of response from Watkins Glen have made it impossible for me to enjoy my hot tub. I would not recommend this product to anyone and would advise others to explore alternative options.
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, July 17, 2024
I'm truly sorry to hear about your experience. We are actively addressing the situation with your dealer and have some positive news for you - they will be reaching out to you soon.
Your satisfaction is our top priority, and we value your feedback immensely. A leaking spa is unacceptable, and I'm relieved that this issue will be taken care of.
If you have any more questions or concerns, please feel free to reach out to us at 800-999-4688 or CustomerService@Watkinsmfg.com.
Thank you for your understanding and patience.
Your satisfaction is our top priority, and we value your feedback immensely. A leaking spa is unacceptable, and I'm relieved that this issue will be taken care of.
If you have any more questions or concerns, please feel free to reach out to us at 800-999-4688 or CustomerService@Watkinsmfg.com.
Thank you for your understanding and patience.
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Review 13 for Prodigy
Average Rating:
5
/
5
Love the jets
darseapea
from Black Diamond, WA
Age:45-54
PostedJune 3, 2024
I have back problems and wanted a hot tub that is truly therapeutic, with powerful jets. I am very happy with this purchase. It really helps me function better.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
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Review 14 for Prodigy
Average Rating:
5
/
5
R Sim
Rsim
from Copperas Cove, Texas
Age:Over 65
PostedMay 22, 2024
Very happy with spa. Still learning some of the ends and outs. Documentation is good. Dealership responsive to questions. Happy customer
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 15 for Prodigy
Average Rating:
1
/
5
Leaks with no reasonable path for repair!
Storms
from Seattle
Age:55-65
PostedMay 16, 2024
We were happy with the tub until it started leaking. We guess it may have been caused by rare freezing temperatures here in Seattle. It seems the foam "insulation" is inadequate and prevents leak location and repairs. Due to the foam, it is ridiculously expensive to repair. Beware. Thousands of dollars to repair. Poor design.
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
2
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, May 21, 2024
I'm truly sorry to hear that your spa has developed a leak, and I completely understand your frustration. It's disappointing that you've had to experience this.
The possibility of your spa freezing is a valid concern, but the good news is that it can be prevented. While the spa's insulation helps it stay warm and energy-efficient, it won't stop the spa from freezing if the issue isn't addressed.
It can freeze if the spa is without power and exposed to freezing weather for an extended period. However, a spa without power can retain its heat for about 2 to 3 days before freezing, depending on the outside weather and cover fit, providing you with enough time to resolve the power problem and prevent freezing.
I'm truly sorry that you've had to deal with this situation, and I understand that repairing a freeze leak can be quite labor-intensive due to the well-installed insulation. However, it's important to note that it is repairable, and with the additional information, this won't be an issue again.
I appreciate you bringing up this issue to help other hot tub owners. If you have any questions or concerns, please don't hesitate to contact us. Our Customer Service team can be reached at 800-999-4688.
The possibility of your spa freezing is a valid concern, but the good news is that it can be prevented. While the spa's insulation helps it stay warm and energy-efficient, it won't stop the spa from freezing if the issue isn't addressed.
It can freeze if the spa is without power and exposed to freezing weather for an extended period. However, a spa without power can retain its heat for about 2 to 3 days before freezing, depending on the outside weather and cover fit, providing you with enough time to resolve the power problem and prevent freezing.
I'm truly sorry that you've had to deal with this situation, and I understand that repairing a freeze leak can be quite labor-intensive due to the well-installed insulation. However, it's important to note that it is repairable, and with the additional information, this won't be an issue again.
I appreciate you bringing up this issue to help other hot tub owners. If you have any questions or concerns, please don't hesitate to contact us. Our Customer Service team can be reached at 800-999-4688.
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Review 16 for Prodigy
Average Rating:
5
/
5
Hot Spring Spas are the BEST
Ricky
from Nashville, TN
Age:25-34
PostedApril 27, 2024
I have been in the Hot Tub industry for almost six years. I have experience with servicing all Spa brands. In that experience, I have found that Hot Spring Spas are of the highest quality and also the best dealer/technical support. I have also owned a 2006 Prodigy and loved every minute of it. Have also had the pleasure of testing out the Salt System and the soaking experience is unmatched! Thank you Hot Spring for providing the absolute best hot tub ownership experience!!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 17 for Prodigy
Average Rating:
5
/
5
Everything they said
jdporter3
from Charlotte
Age:55-65
PostedApril 27, 2024
My friends told me to buy to the Hot Spring and never look back and they were spot on! Very easy for a newbie to use and more therapeutic than I imagined. Worth every penny.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 18 for Prodigy
Average Rating:
1
/
5
My 2021 Spa is still leaking!
LeakySpa
from Santa Barbara Ca.
Age:55-65
PostedFebruary 5, 2024
After contacting and waiting for the dealer to work on my leak for almost 2 years now.
It still leaks!
Hot Springs Spas will not take responsibility!
They tell me the "Dealer" must handle it!
I want the Spa out of here to be worked on!
I have heard of many other Hot Springs Spas
leaking and some replaced!
Is it time to turn it over to my Lawyer!
It still leaks!
Hot Springs Spas will not take responsibility!
They tell me the "Dealer" must handle it!
I want the Spa out of here to be worked on!
I have heard of many other Hot Springs Spas
leaking and some replaced!
Is it time to turn it over to my Lawyer!
By Customer Service Hot Spring Vanessa, February 6, 2024
Thank you for reaching out to us. I am so sorry to hear that you are experiencing difficulties with your spa. We understand how frustrating it can be when something doesn't work as expected, especially when it comes to relaxation and self-care. Please know that we are here to help and support you in any way we can. As the manufacturer of your spa, we take full responsibility for ensuring that your spa is serviced in accordance with the terms of the warranty. Our team is committed to providing you with the best possible spa care experience. Please keep an eye out for an email from me. I look forward to working with you soon.
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Review 19 for Prodigy
Average Rating:
4
/
5
good
no
from pa
PostedFebruary 2, 2024
good spa for the money i like it BLa la bla xxx ttt uovvcq
Comfort:
3
/
5
Quality:
3
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
3
/
5
Value:
2
/
5
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Review 20 for Prodigy
Average Rating:
5
/
5
the best spas built
FORTGUY
from MOOSE JAW CANADA
Age:Over 65
PostedFebruary 1, 2024
i have had several hot springs spas they are the best you can buy for value quality and comfort they are made to last and easy to maintain best in style and function a tub for every life style
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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