Customer Reviews for Highlife® Prodigy
Highlife® Prodigy
- 5 adults
- 6'6" x 7' x 33"/1.98m x 2.13m x .84m
- 290 gallons/1,100 liters
Average Customer Rating:
4.6
out of 5
(465 Reviews)
Rating breakdown 465 reviews
5 Stars
367
4 Stars
54
3 Stars
11
2 Stars
15
1 Star
18
181 out of 195(93%)reviewers recommend this productbrand.
Customer Reviews for Prodigy
Review 341 for Prodigy
Average Rating:
5
/
5
Great tub
Will12
from Colorado
Age:25-34
Gender:male
Yes, I recommend this product.
PostedFebruary 25, 2014
Great tub. We love it. I wish it was slightly deeper but we love that it fits 4 people and really doesn't take up much patio space.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Peggy W. , Customer Service, February 26, 2014
Great review of the Prodigy, Will. Many folks are discovering the benefits of a place to reconnect with loved ones without leaving home. I wish you many years of hot water relaxation with family and friends!
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Review 342 for Prodigy
Average Rating:
5
/
5
Tub had major problem but was quickly fixed by American Sales
happy soaker
from Mokena, IL
Age:Over 65
Gender:female
Yes, I recommend this product.
PostedFebruary 19, 2014
This is my second Hot Springs hot tub. We came home from vacation to find all the breakers off and found that the tub was almost drained of water. It turned out the seal on the heater had blown and the water just ran out, problem was that it was below zero.
American Sales got someone out here in a day to find the problem and replace the heater. Filled tub again and all worked fine- no problems as of yet.
Thank heavens it was a Hot Springs tub, well insulated etc and it survived in tact.
Thank heavens it was a Hot Springs tub, well insulated etc and it survived in tact.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 343 for Prodigy
Average Rating:
4
/
5
our third hot springs
cold
from va.
Yes, I recommend this product.
PostedFebruary 19, 2014
the cost is the best. we know other tub owners that the cost is much higher for electric.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Peggy W., Customer Service, February 19, 2014
Spot on assessment of the Prodigy's energy efficiency! When you set the water temperature and then keep the cover on it when not in use, the spa will maintain that reading to within 1-2 degrees of your desired setting; ready to use when you're ready to hop in and relax! Thanks for sharing!
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Review 344 for Prodigy
Average Rating:
5
/
5
My Prodigy
Coach
from Plano, TX
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedFebruary 17, 2014
I have had two of these and the second had many enhancements over the first. Excellent design and superb water maintenance system. Very simple and convenient with just Super Shock and Silk Balance. The Ozonator is a great system as well and combined with the Silk Balance eliminates the use of chlorine or bromine. Lighting system is greatly improved over the previous model. Warranty service has covered the control panel and bar top light replacements.
I have been very pleased with the product and impressed with the service provided.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Peggy W., Customer Service, February 26, 2014
What a great review, Coach! It is wonderful to read that you have discover how truly easy it is to maintain a spa's water chemistry. Both your local dealer and Watkins appreciate your two spa purchases and wish you many more years of the hot water and jetted therapy provided by this spa.
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Review 345 for Prodigy
Average Rating:
4
/
5
Great Hot Tub, Maintenance a Bit Tricky!!
Sharmar
from Hobe Sound, FL
Age:55-65
Gender:female
Yes, I recommend this product.
PostedFebruary 17, 2014
Love the quality of the tub. Having never owned a hot tub had no idea that maintaining it would be so tricky! Figuring out the key pad, symbols, etc. has been a bit challenging. Ours is a salt water tub so figuring out how to regulate the salt has also been difficult. Trial and error has taught us more about our hot tub than you can imagine! Maintenance aside--we love our Prodigy Hot Springs Spa! One last thing--purchase the cover with the hinges that you just push up. Initially we did not and removing the cover that came with it every time we used the tub was a real nuisance.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Peggy W. , Customer Service, February 26, 2014
Thanks for sharing your spa ownership experience. Our customer service team is available on a toll-free line if you still have questions about the water chemistry. Also, we do offer a choice of three approved cover lifters that will work with your original spa cover when you are ready to replace the one on the spa now. If you have questions, our # is 800-999-4688, ext. 8432.
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Review 346 for Prodigy
Average Rating:
4
/
5
Great & Enjoyable Purchase
Speedy
from Hutchinson, Kansas
Age:55-65
Gender:male
Yes, I recommend this product.
PostedFebruary 17, 2014
We love our Prodigy spa and use it almost every evening. This was our first spa, so we did have a learning curve and some trial and error issues before getting everything smoothed out. The Prodigy is a little bit big, but we did not want lounge positions so the Jet Setter model was out. For our use a smaller version of the Prodigy would be better, maybe a 3 - 4 person size with the same seating style.
Overall - we love the spa!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Vanessa, Customer Service, February 25, 2014
Thank you for your feedback.
I am happy to hear that you love your Prodigy spa and have the seating arrangement you prefer. Understanding how your spa operates is a new practice however, as part of your Absolute Best Hot Tub Ownership Experience; you have service experts available to you. If our team can be of service please contact us at 800-999-4688 x8432.
Wishing you many years of Happy Hot Tubbing!
I am happy to hear that you love your Prodigy spa and have the seating arrangement you prefer. Understanding how your spa operates is a new practice however, as part of your Absolute Best Hot Tub Ownership Experience; you have service experts available to you. If our team can be of service please contact us at 800-999-4688 x8432.
Wishing you many years of Happy Hot Tubbing!
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Review 347 for Prodigy
Average Rating:
5
/
5
Regarding 2000 Prodigy yes 2000!!
Jim and Pam
from Lagrange, New York
Age:35-44
Gender:male
Yes, I recommend this product.
PostedFebruary 4, 2014
I know of no other manufacture spa that would would still be bringing pleasure and joy to my families life.
We have replaced some components, but for a something that is on duty 24 hours a day seven days a week, those parts have been minimal.
We utilize our spa between five and seven nights a week, such a welcome end to our busy days, recommend Hot Springs Spa to everyone.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy Vanessa, Customer Service, February 6, 2014
Wow, thank you for your review!
We are proud and privileged to be a part of your families hot tub experience. We also, appreciate your business and Hot Spring recommendation.
Happy Hot Tubbing!
We are proud and privileged to be a part of your families hot tub experience. We also, appreciate your business and Hot Spring recommendation.
Happy Hot Tubbing!
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Review 348 for Prodigy
Average Rating:
5
/
5
Very Satisfied
Ed35
from United States
Age:45-54
Gender:male
Yes, I recommend this product.
PostedFebruary 3, 2014
This is my second Hot Springs Spa - I could not be happier. The installation was very smooth. We use it almost every day!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Vanessa, Customer Service, February 5, 2014
Glad to know you are enjoying your new Prodigy hot tub. Thank you for continuing to be a part of the Hot Spring Family.
Happy Hot Tubbing!
Happy Hot Tubbing!
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Review 349 for Prodigy
Average Rating:
5
/
5
Best spa ever
jeepman
from Willows, Ca
Age:45-54
Gender:male
Yes, I recommend this product.
PostedJanuary 5, 2014
This is the second hot springs spa that I have owned and will enjoy this one as much as the last one. I won't own any other brand. This is the best size spa for me and my family.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Team , Marketing, January 9, 2014
Dear Hot Tubber,
Thank you for the incredible feedback. We appreciate your commitment to the Hot Spring brand. Thank you for being a fantastic customer--twice! Wishing you and your family many happy years enjoying your spa.
Happy Hot Tubbing!
Erica
The Hot Spring Team
Thank you for the incredible feedback. We appreciate your commitment to the Hot Spring brand. Thank you for being a fantastic customer--twice! Wishing you and your family many happy years enjoying your spa.
Happy Hot Tubbing!
Erica
The Hot Spring Team
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Review 350 for Prodigy
Average Rating:
2
/
5
Spa Steps
Bobby
from Palatka, Fl
Age:55-65
Gender:male
No, I do not recommend this product.
PostedJanuary 5, 2014
I purchased this Spa 11/01/2013, I bought and paid cash for this. I was promised steps for this spa with my purchase. As of today 01/05/14 , I still have not received my steps after numerous calls to the store. If this is the way you treat your customers, I'm very dissatisfied with the service
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Peggy W., Customer Service , January 7, 2014
Thanks for letting us know about this situation. I spoke to your dealer and have chatted with you via email. Glad to hear that your steps were delivered by the dealer this morning! Let me know if you have further spa concerns. I will be glad to assist.
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Read comment (1)
Comments (1)
Bobby S
Steps Received
Posted January 7, 2014
Today 01/07/2014, I received my Spa steps. I want to especially thank Peggy Watson, for her help in making this happen,Specialist for Watkins Mfg Corp. So wonderful having a company out there looking after their customers! Thank You All
+2points
2of 2voted this comment as helpful.
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Review 351 for Prodigy
Average Rating:
3
/
5
Pricing
Z
from Cypress, Tx
Age:55-65
Gender:male
No, I do not recommend this product.
PostedJanuary 4, 2014
We bought a classic in 1982 and has given us many good years of service. We'd like to upgrade to the Prodigy, but the local dealer is adding almost $2K to the price we've gotten from dealers around the country. Really wish Watkins would set a suggested list price or add more dealers in the Houston area. Need to have a 110 v unit since we don't have room in the electrical box for a 220 V.
Comfort:
3
/
5
Quality:
3
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
Response from HotSpringBy Peggy W. , Customer Service, January 7, 2014
Warranted service IS available from the selling dealer; they are obligated by contact with Watkins to both deliver and service all new spas they sell. Most dealers will not sell a long distance from their store as they do not have enough service staff to drive those distances AND service the spas in a timely manner. If a technician has to spend 2 hrs on the road to/from the spa, that is 2 hrs. of hands-on service time lost. Give Watkins Cust. Serv. a call if you have further questions or concerns about a dealer's obligations after the sale. We'll be glad to chat with you. 1-800-999-4688, ext. 8432.
Response from HotSpringBy Peggy W. , Cusotmer Service, January 6, 2014
Thanks for writing to Watkins about your spa purchase considerations. As you have discovered, the dealers are all individually owned/operated retail businesses and, as such, set their own pricing according to what the local market will bear. I don't know what other locales you may have contacted, but if their local cost-of-living prices are lower than the Houston area, that may well factor into the lower pricing. The Houston dealer does carry 3 of our spa brands (HotSpring, Limelight and Hot Spot). If you have not already, you might look at the Limelight and HotSpot models also, to see which models might fit your size and $ requirements. I'll send you an email directly to you, so that you can have my direct contact information. Do contact me with any further questions as you continue your spa shopping. I'll be glad to do what I can to help.
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Review 352 for Prodigy
Average Rating:
5
/
5
Best Investment I Made
Terry
from Jacksonville, NC
Age:55-65
Gender:male
Yes, I recommend this product.
PostedJanuary 4, 2014
In1996 we purchased a used Hot Spring Spa and since then we have used it almost every night for 30 minutes. After 17 years we decided to trade it in for a new Prodigy. This investment has been just as good as the first one. This is the only way to relax and forget about your day. Love every minute I spend in it.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 353 for Prodigy
Average Rating:
4
/
5
Enjoying our Prodigy
Al
from Sun City Center, FL
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedDecember 14, 2013
We normally use our tub after swimming laps in the pool. Caps off our exercise sessions in a relaxing, soothing manner. Sometimes we wish we had purchased a larger model because if more than two people it is very easy to splash a lot of water out, due to the higher water level. We purchased the pebbled type finish because it is not as slippery as the high gloss finish; a major concern for our old bodies.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 354 for Prodigy
Average Rating:
5
/
5
Our first hot tub
dartchase
from Claremont NH
Age:55-65
Gender:male
Yes, I recommend this product.
PostedDecember 13, 2013
Easy to take care of, this spa is super in every way!!!! Buy the best forget the rest.............
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Team , Marketing, December 16, 2013
Dear Hot Tubber,
Thank you for the super review :) I am so pleased to hear you chose the Prodigy for your first hot tub. Welcome to the Hot Spring family! We wish you many happy years with your spa. Please let our team know if you need any assistance in the future.
Happy Holidays and Happy Hot Tubbing!
Erica
The Hot Spring Team
Thank you for the super review :) I am so pleased to hear you chose the Prodigy for your first hot tub. Welcome to the Hot Spring family! We wish you many happy years with your spa. Please let our team know if you need any assistance in the future.
Happy Holidays and Happy Hot Tubbing!
Erica
The Hot Spring Team
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Review 355 for Prodigy
Average Rating:
5
/
5
This is our 2nd hot springs tub
Donna53
from Brush Creek TN
Age:45-54
Gender:female
Yes, I recommend this product.
PostedDecember 11, 2013
We previously owned a sovereign and that gave us 12 years of pleasure.
This time around we bought the prodigy we really didn't need the 6 person tub like last time and the prodigy had everything we needed for therapy. I have a severe messed up back so we purchased the hot tub for pain relief. The prodigy has wonderful jet placement and after just 10 min in the tub I can reduce my pain level down to a tolerable level. I am never pain free totally but the use of the tub every night relaxes my bsck muscles enough so I can actually sleep at night. Hot springs makes a wonderful product . Our first hot springs tub only needed repair 1 time in the 12 years of us using it and that was a simple fix just needed a new heater around the 10 yr mark. Buy this product you will not be disappointed
This time around we bought the prodigy we really didn't need the 6 person tub like last time and the prodigy had everything we needed for therapy. I have a severe messed up back so we purchased the hot tub for pain relief. The prodigy has wonderful jet placement and after just 10 min in the tub I can reduce my pain level down to a tolerable level. I am never pain free totally but the use of the tub every night relaxes my bsck muscles enough so I can actually sleep at night. Hot springs makes a wonderful product . Our first hot springs tub only needed repair 1 time in the 12 years of us using it and that was a simple fix just needed a new heater around the 10 yr mark. Buy this product you will not be disappointed
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Team, Marketing, December 12, 2013
Dear Donna,
Thank you for your review, and wonderful photo! I'm so thrilled to hear your new Prodigy is the perfect size, and has helped alleviate some of your back pain. 12 years of wonderful hot tub ownership. Thank you for being a member of the Hot Spring family. We wish you many more happy years with your second spa. Please let our team know if you need any assistance in the future.
Happy Holidays and Happy Hot Tubbing!
Erica
The Hot Spring Team
Thank you for your review, and wonderful photo! I'm so thrilled to hear your new Prodigy is the perfect size, and has helped alleviate some of your back pain. 12 years of wonderful hot tub ownership. Thank you for being a member of the Hot Spring family. We wish you many more happy years with your second spa. Please let our team know if you need any assistance in the future.
Happy Holidays and Happy Hot Tubbing!
Erica
The Hot Spring Team
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Review 356 for Prodigy
Average Rating:
4
/
5
good purchase
frank
from United States
Age:Over 65
Yes, I recommend this product.
PostedDecember 8, 2013
i owned a hot springs spa since 1984 and had very little problems with it. it was still working very well when i decided to replace it in 2013. I expect to get the same preformance with the new spa.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Response from HotSpringBy The Hot Spring Team , Marketing, December 10, 2013
Dear Hot Tubber,
Thank you for your many years as a Hot Spring customer. We are delighted to hear you were able to enjoy your first spa for 29 years before purchasing a replacement. We would love to see photos if you have some! I wish you many more years with your new spa,
Happy Holidays and Happy Hot Tubbing!
Erica
The Hot Spring Team
Thank you for your many years as a Hot Spring customer. We are delighted to hear you were able to enjoy your first spa for 29 years before purchasing a replacement. We would love to see photos if you have some! I wish you many more years with your new spa,
Happy Holidays and Happy Hot Tubbing!
Erica
The Hot Spring Team
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Review 357 for Prodigy
Average Rating:
2
/
5
Out to lunch on the ACE saltwater system
Hampton guys
from Hampton, VA
Age:45-54
Gender:male
No, I do not recommend this product.
PostedDecember 3, 2013
We purchased our Prodigy Spa in June of 2012. Since we use our spa twice a day, We went with the ACE saltwater system rather than opting for traditional water treatment. We love the performance of the jets and the energy consumption savings by having a 220 electrical connection. What we don't care for is the fact we are now on our 2nd electrode and it has failed.
We get different information from the dealer vs the manufacturer. We have had to pay for service calls, and still no resolution. We are back to square one using chemicals to treat the water, especially since the Ozonator is removed when an ACE system is installed. We thought we made an educated purchase, comparing other products. Unfortunately the ACE system is not reliable, expensive if you need to replace the electrode (around $800). The folks at the dealer are very nice. But this is still a major problem.
We get different information from the dealer vs the manufacturer. We have had to pay for service calls, and still no resolution. We are back to square one using chemicals to treat the water, especially since the Ozonator is removed when an ACE system is installed. We thought we made an educated purchase, comparing other products. Unfortunately the ACE system is not reliable, expensive if you need to replace the electrode (around $800). The folks at the dealer are very nice. But this is still a major problem.
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
Response from HotSpringBy Peggy W. , Customer Service, December 27, 2013
Thanks for providing this feedback. Watkins does appreciate your spa purchase and want it to be a source of enjoyment for you. Though it sounds like you may have called us already, I would like to know more. I will write to your direct email address and look forward to resolving your concerns with you.
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Review 358 for Prodigy
Average Rating:
5
/
5
The perfect spa - easy care, total relaxation
Ted
from Virginia Beach VA
Age:55-65
Gender:male
Yes, I recommend this product.
PostedNovember 4, 2013
We couldn't be happier with our spa. We've had it for 4 years, and this is our second Hot Springs spa (we moved from our home and left the spa) and it's a terrific value. Easy to care for, a breeze to use and it's just perfect. And you can't beat the warranty on the heating element. It gives a great massage, or just a nice and quiet experience.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Team, Marketing, November 11, 2013
Dear Hot Tubber,
Thank you for your review. I am so happy to hear you are enjoying your second Hot Spring hot tub! "Perfect" is exactly what we love to hear. I wish you many more happy years with your spa. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Team
Thank you for your review. I am so happy to hear you are enjoying your second Hot Spring hot tub! "Perfect" is exactly what we love to hear. I wish you many more happy years with your spa. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Team
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Review 359 for Prodigy
Average Rating:
5
/
5
Our first hot tub
dartchase
from Claremont NH
Age:55-65
Gender:male
Yes, I recommend this product.
PostedOctober 29, 2013
New to hot tubs but pick hot springs for its great reputation.We Just love it . the size is great we mostly just have two people at one time so there is plenty of room but fits four with room to spare!!!!!!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Team, Marketing, October 29, 2013
Fantastic! I am thrilled to hear you selected a Hot Spring spa, and that you've found it to be the perfect fit. With winter approaching the warm water will feel nice and toasty at the end of a long day. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Team
Happy Hot Tubbing!
Erica
The Hot Spring Team
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Review 360 for Prodigy
Average Rating:
5
/
5
Prodegy
John R
from Sapphire NC
Yes, I recommend this product.
PostedOctober 28, 2013
Very satisfied with Prodigy and Service. we are very happy and enjoying it in the North Carolina mountains
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Vanessa, Customer Service, October 29, 2013
Thank you for your feedback! We are thrilled that you are enjoying your Prodigy and in the North Carolina mountains no less. Your view must be amazing!
Congratulations on your spa and welcome to the Hot Spring family!
Congratulations on your spa and welcome to the Hot Spring family!
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