Customer Reviews for Highlife® Prodigy
Highlife® Prodigy
- 5 adults
- 6'6" x 7' x 33"/1.98m x 2.13m x .84m
- 290 gallons/1,100 liters
Average Customer Rating:
4.6
out of 5
(465 Reviews)
Rating breakdown 465 reviews
5 Stars
367
4 Stars
54
3 Stars
11
2 Stars
15
1 Star
18
181 out of 195(93%)reviewers recommend this productbrand.
Customer Reviews for Prodigy
Review 361 for Prodigy
Average Rating:
5
/
5
Great hot tub
rdonnon
from Philadelphia PA
Age:25-34
Gender:male
Yes, I recommend this product.
PostedOctober 16, 2013
This is my first time owning a hot tub and we couldnt be happier. This is a great product that has been super easy to maintain.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Team, Marketing, October 18, 2013
So happy to hear you've had a great first time ownership experience! Please let our team know if you ever have any maintenance questions. I encourage you to "like" the Hot Spring Facebook page for photos, product information, and fun from hot tubbers just like you.
Happy Hot Tubbing!
Erica
The Hot Spring Team
Happy Hot Tubbing!
Erica
The Hot Spring Team
Thank you! You have successfully submitted a comment for this review.
Review 362 for Prodigy
Average Rating:
4
/
5
learning curve not good for rental property
Rental Property Owner
from Highlands, NC
No, I do not recommend this product.
PostedOctober 8, 2013
We replaced an older Prodigy with the new one for our rental property in North Carolina. I'm sure for a private home the control panel would become second nature after a while but, even with access to the manual, many of our renters have found it very challenging to figure out. This is particularly true when a renter accidentally puts it into lock mode. The older model with just a couple of dials was much more user friendly.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Team, Marketing, October 14, 2013
Dear Hot Tubber,
Thank you for the feedback about your spa and its control panel. We do build and warranty our spas for private residential use. Since you have your spa in a rental property, you might consider developing a “cheat sheet” of sorts to laminate and leave by the spa so your customers will have a ready one-page reference without having to look through multiple pages in an owner’s manual to find what they need.
I will be glad to send you an extra copy of the owner’s manual to leave for your guests. I will send you an email so that you can respond with your name and address as well as the serial # for the spa (so that I send the correct manual for that model year).
Thank you,
The Hot Spring Team
Thank you for the feedback about your spa and its control panel. We do build and warranty our spas for private residential use. Since you have your spa in a rental property, you might consider developing a “cheat sheet” of sorts to laminate and leave by the spa so your customers will have a ready one-page reference without having to look through multiple pages in an owner’s manual to find what they need.
I will be glad to send you an extra copy of the owner’s manual to leave for your guests. I will send you an email so that you can respond with your name and address as well as the serial # for the spa (so that I send the correct manual for that model year).
Thank you,
The Hot Spring Team
Thank you! You have successfully submitted a comment for this review.
Review 363 for Prodigy
Average Rating:
5
/
5
Difficult install but they did it
Mike
from Larkspur CA
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedSeptember 25, 2013
My deck is 38 feet from the roadway and there are wires to navigate. A 40 foot fork lift was able to get it up there. Much better than my 25 year old Hot Springs Spa!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 26, 2013
Wow! That sounds like quite the install. I'm happy to hear you were able to get your new spa ready to go, and that you are now enjoying your second Hot Spring. Thank you for being an excellent customer. 25 years and counting!
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
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Review 364 for Prodigy
Average Rating:
5
/
5
Good choice
Maynard
from Michigan's thumb
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedSeptember 13, 2013
Our new Prodigy hot tub is very well made and performs flawlessly. I think it will hold up well and give many years of trouble free service. At this time I can't comment on efficiency as our electric use is billed only once a year. Our tub is everything they promised.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 13, 2013
Dear Hot Tubber,
I am happy to hear you are enjoying your Prodigy. We are thrilled to welcome you to the Hot Spring family, and we are here to assist you at any time. I encourage you to visit our Facebook page for great owner tips and hot tub ideas. It is a community just for you :)
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
I am happy to hear you are enjoying your Prodigy. We are thrilled to welcome you to the Hot Spring family, and we are here to assist you at any time. I encourage you to visit our Facebook page for great owner tips and hot tub ideas. It is a community just for you :)
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 365 for Prodigy
Average Rating:
5
/
5
Prodigy is great
Ladybirdinsc
from Greenville, SC
Age:55-65
Gender:female
Yes, I recommend this product.
PostedSeptember 2, 2013
Just upgraded from a jetsetter to a Prodigy after ten years. Hot springs is by far the best hot tub models. Long lasting. We went with the new salt system. No complaints. Maintenance requires weekly chemical check, normal stain and scale additive,etc. Then once a month we cleaning filters and take ten minute salt cell cleaning. That is it!!! Very happy with the salt cell so far. But you must do the required up keep Hot Springs tells you to do. Prodigy we like because of the seating arrangement. No Lounger! To us we never cared for the reclining seat area. Jet flow in the prodigy is great. The lighting system is the bomb!!!
Hot springs does a great job with their products.
Hot springs does a great job with their products.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 3, 2013
Dear Hot Tubber,
Thank you so much for the enthusiastic review, and the great pictures! I am happy to hear you are enjoying your new Prodigy, and the ACE System. Please let our team know if you need any assistance in the future. Thank you for being a Hot Spring customer!
Erica
The Hot Spring Hot Tub Team
Thank you so much for the enthusiastic review, and the great pictures! I am happy to hear you are enjoying your new Prodigy, and the ACE System. Please let our team know if you need any assistance in the future. Thank you for being a Hot Spring customer!
Erica
The Hot Spring Hot Tub Team
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Review 366 for Prodigy
Average Rating:
5
/
5
Great Product
Stephen1667
from United States
Yes, I recommend this product.
PostedAugust 18, 2013
We have had our Hot Spring spa for over two months and use it almost every day. All components have operated flawlessly and the overall quality of the spa is excellent. What a great way to relax!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, August 19, 2013
Dear Hot Tubber,
Thank you for your review! We are happy to hear you are using your hot tub almost every day. You are right, what a great way to relax :) We wish you many happy years with your Hot Spring. Thank you for being such an excellent customer.
Erica
The Hot Spring Hot Tub Team
Thank you for your review! We are happy to hear you are using your hot tub almost every day. You are right, what a great way to relax :) We wish you many happy years with your Hot Spring. Thank you for being such an excellent customer.
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 367 for Prodigy
Average Rating:
5
/
5
Light Show Experience
Hawkeye
from San Diego, CA
Yes, I recommend this product.
(click to see the video)
PostedJuly 29, 2013
When we run the Jets, this spa runs so very quietly and with the Silent Flo 5000 pump going 24/7, we don't have to worry about the jets having to run periodically to "heat" it up again. The lights are an item that everyone comments on because they continue to change color, which makes the experience so much more fun and enjoyable. It's like our own "light show."
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Steve, Customer Service, July 31, 2013
Thank you for your feedback and for sharing your spa with us! What a great show! :) Congrats on your Prodigy, and welcome to the Hot Spring family.
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Review 368 for Prodigy
Average Rating:
2
/
5
What's left to go wrong with it?
HiDefGator
from Gainesville, FL
Age:45-54
Gender:male
No, I do not recommend this product.
PostedJune 29, 2013
While it worked it was great. But my local dealer isn't qualified to fix it. And it appears to need fixing a lot at $140 per service call.
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
Response from HotSpringBy Peggy W. , Customer Service, July 1, 2013
Thanks for alerting us to your concerns. Let's see what we can do to get your spa up and running again! I have sent you a direct email to request more details. I would like to restore your higher opinioin of the product and the dealer if I can.
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Review 369 for Prodigy
Average Rating:
5
/
5
Physical Therapy at Home
Standen
from Bend,OR
Age:35-44
Gender:female
Yes, I recommend this product.
PostedJune 21, 2013
We wish we would have bought this spa years ago. It's physical therapy for the whole body. The jets are strong and you can feel them work those aches and pains away. We are extremely active and this spa is like having a daily personal massage in your home. It is an expensive spa, but worth every dollar. We shopped around and tested other brands, this one was the porche of all spas.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Steve, Customer Service, June 21, 2013
Thank you for your feedback! We are thrilled to hear you're seeing the aches and pains melt away in your Prodigy tub! Thanks for your business, and welcome to the Hot Spring family :)
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Review 370 for Prodigy
Average Rating:
4
/
5
leaky
kt99
from Troy, Idaho
Age:45-54
Gender:male
Yes, I recommend this product.
PostedJune 8, 2013
I have a 1998 Prodigy. Last year we purchased a new cover for it and the pump, then it started leaking internally and then last fall the heater went bad, it only heats to 80 degrees. So I don't know what to do with it. We really enjoyed this unit and feel that if we get a new tub it will have to be another Prodigy so we can utilize the cover but the rest needs to go. I just hate putting money into it like we did and it going to waste.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
Response from HotSpringBy Steve, The Hot Spring Hot Tub Team, June 10, 2013
Thank you for your feedback! We are glad to hear you'd recommend your spa to others! We're sorry to hear of the service calls required recently on your 98 Prodigy. Please contact our customer service team at 800-999-4688 at any time. We are happy to help you any way we can!
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Review 371 for Prodigy
Average Rating:
5
/
5
Don't Hesitate
bendito
from Seattle, WA
Age:35-44
Gender:male
Yes, I recommend this product.
PostedJune 4, 2013
I spent considerable time shopping for a hot tub. I narrowed it down to 3 different companies and ultimately decided on the Prodigy model from Hot Springs. It has exceeded all expectations. I opted for the 110V plug and play and have had zero problems with temperature and comfort. I live outside the Seattle area for what it's worth. The jets are surprisingly strong and the jet placement offers great vatiety. The controls are foolproof and it is a breeze maintaining water quality. I leave it on constant at 104 and use it 30-60 minutes daily. It takes approximately 24 hours to reach 104 after a water change. My electric bill increased $15-$20 per month depending on season. Don't hesitate to purchase a tub from Hot Springs. Truly impressive.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, June 6, 2013
Dear Hot Tubber,
Thank you for your review! I am so pleased to hear you are enjoying your Prodigy, and that you are happy with your Hot Spring purchase. Thank you for joining the Hot Spring family. Please let our team know if you need any assistance in the future. We want you to enjoy hot tubbing for many years to come!
Erica
The Hot Spring Hot Tub Team
Thank you for your review! I am so pleased to hear you are enjoying your Prodigy, and that you are happy with your Hot Spring purchase. Thank you for joining the Hot Spring family. Please let our team know if you need any assistance in the future. We want you to enjoy hot tubbing for many years to come!
Erica
The Hot Spring Hot Tub Team
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Comments (1)
Jill
Blowing Rock, NC
The best spas and service
Posted June 13, 2013
We own two cabins on the Blue Ridge Parkway and we did a lot of research before choosing Hot Springs Spas as well. We also have a hot tub at our home which is, unfortunately, another brand which is lesser quality. I have to say I am so impressed with the quality of these spas which we bought at SunLife Spa in Boone, NC. And Joanna is so amazing and on top of things. The couple of times we've needed service she has been so accommodating and professional and gets her guys out there very quickly. I can't say enough about first and foremost, Joanna, SunLife in Boone and Hot Springs Spas. Thanks so much! JIll
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Review 372 for Prodigy
Average Rating:
5
/
5
Perfect For Us
Peaches
from Annapolis, MD
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedMay 30, 2013
Perfect for us...a retired couple. Easy to use and care for! Always ready when we are.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, June 3, 2013
Dear Hot Tubber,
I am so happy to hear you are enjoying your Hot Spring! The Prodigy looks to be the perfect fit for you. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
I am so happy to hear you are enjoying your Hot Spring! The Prodigy looks to be the perfect fit for you. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 373 for Prodigy
Average Rating:
5
/
5
great product
PostedMay 27, 2013
I had my prodigy for 9 years, it was a wonderful spa. I would still have it if Nemo hadnt done it in.
Had no issues with it over the years
Had no issues with it over the years
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 374 for Prodigy
Average Rating:
1
/
5
worst purchase ever
burned
from mass.
Age:55-65
Gender:male
No, I do not recommend this product.
PostedMay 23, 2013
we have owned it for 6 years and have had problems with it since we got it. bad boards .temperture control board cover let go and now the motor has gone. the company we bought it from is here every year it seems to always have a problem.
Comfort:
2
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Response from HotSpringBy Steve, The Hot Spring Hot Tub Team, May 28, 2013
Thank you for your feedback! We are very sorry to hear about this situation and want to help improve your experience with our products. Your business is extremely important to us! Our customer service team has reached out to you personally via email to help you.
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Comments (1)
Eddie
Knoxville Tn
110 or 220
Posted August 11, 2013
Im thinking about buying one of these very soon and was wondering how fast the temp drops I heard if you have a 110 you cant use the heat and the pump at the same time. If I heat it up to 104 which is max will that stay hot enough once the pumps turn on since the pump and the heater dont work together on a 110.. I like to have some feed back on this..
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Review 375 for Prodigy
Average Rating:
4
/
5
Great customer support
DrJohn
from Marshall, MI
Age:45-54
Gender:male
Yes, I recommend this product.
PostedMay 23, 2013
Our Hot Springs dealer goes out of his way to support our purchase. We bought a tub for home and liked it so much that we bought the identical tub for our cabin which is 3 hours up the road. Our dealer at home was more than willing to drive the new tub to the cabin even though it would cost him in time and gas to get it there.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Steve, The Hot Spring Hot Tub Team, May 28, 2013
Thank you so much for your feedback! We are very happy to hear you've received such wonderful support from your local dealership.
Thank you for your loyalty to our brand!
Thank you for your loyalty to our brand!
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Comments (1)
nellie
Va Beach
need help
Posted July 1, 2013
have enjoyed my hot tub 4 years (prodigy HQ) but now have a leak looked inside access panel and found no leak how do I take off other panels ?
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Review 376 for Prodigy
Average Rating:
5
/
5
Hot Springs Spa
Bob
from California
Age:Over 65
Gender:female
Yes, I recommend this product.
PostedApril 29, 2013
Outstanding!!!!! Reliable and last for a very long time.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, May 3, 2013
Dear Hot Tubber,
I am pleased to hear your outstanding review! I love to hear from a hot tub customer enjoying the hot tub experience and encourage you to share additional feedback. Thank you for joining the Hot Spring Hot Tub Family.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
I am pleased to hear your outstanding review! I love to hear from a hot tub customer enjoying the hot tub experience and encourage you to share additional feedback. Thank you for joining the Hot Spring Hot Tub Family.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
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Comments (1)
Vince
Florida
2000 prodigy leaks
Posted May 11, 2013
I have two leaks. He first one is in the upper left corner rear of control panel and a second leak which appears to be back center . Has anyone had success repairing similar leaks?
Are there any plumbing schematics that could assist in the
Repair?
Repair?
Any help is appreciated.
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Review 377 for Prodigy
Average Rating:
4
/
5
Second Prodigy
JNL
from Hartland, MI
Age:45-54
Gender:female
Yes, I recommend this product.
PostedApril 12, 2013
Had a Prodigy from the 1980's that finally quit. Bought a refurbished Prodigy and am enjoying it nightly.
Comfort:
5
/
5
Quality:
3
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
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Review 378 for Prodigy
Average Rating:
5
/
5
Recently replaced old Hot Spring spa
Gene
from Fairfield, CA
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMarch 31, 2013
After 17 years of use in my first Hot Springs Sovereign spa, I decided it was time to purchase a replacement. The old one was still working, but I figured it was time to get a new one since I was replacing the deck the old one was on. If this one lasts as long as the first one, I will be very happy. The new spa is very nice and the seller/installer did a great job of working with me on removal of the old and installation of the new. I needed time to tear out and replace the deck.
The only negative comment I would have is that these spas are always overstated when it comes to capacity. This 5 person one is good for 3 people unless you really like to be on top of each other. Otherwise, we enjoy the new spa and water care is as easy as advertised. I always recommend Hot Springs spas to my friends since that is how I found out about them.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, April 25, 2013
Dear Hot Tubber,
Thank you for providing feedback. I am happy to hear you had 17 great years with your Sovereign Spa, and have decided to purchase a new Hot Spring. I love to hear from a customer enjoying the hot tub experience and encourage you to share additional feedback. Thank you for being a long-time member of the Hot Spring Family.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for providing feedback. I am happy to hear you had 17 great years with your Sovereign Spa, and have decided to purchase a new Hot Spring. I love to hear from a customer enjoying the hot tub experience and encourage you to share additional feedback. Thank you for being a long-time member of the Hot Spring Family.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
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Review 379 for Prodigy
Average Rating:
5
/
5
Owned 3 Prodigys Over the Past 19 Years
Choreo
from Midland, TX
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMarch 7, 2013
Single guy. I purchased my first Prodigy (white Endurol finish) when I still lived in an apartment (although it was against the renter's rules). I had it installed in my living room!
A couple years later, Hot Spring made some significant improvements, so I sold mine and purchased a new one with a coarser Dark Aqua finish. It looked/performed great, but really did not like the rougher finish as much in daily use.
A year later, I built a new home and had a tiled area with drain, etc, designed into the bedroom to Prodigy dimensions. In 2004, I sold the aqua model and went back to the white Endurol finish... now it is the perfect set-up for me. Use it every night. No more filthy public spa hot tubs!
I have sold many people on Hot Spring tubs over the years.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 380 for Prodigy
Average Rating:
5
/
5
Should have bought one sooner
skwatty12
from texas
Age:55-65
Yes, I recommend this product.
PostedMarch 4, 2013
Since we got our spa, we use it almost every day. It is so relaxing and creates a great time for my wife and I to unwind and spend quality time together. Our dealer, Coleman's was tremendous and so helpful. Don't wait, get one now.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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