Customer Reviews for Highlife® Prodigy

Highlife® Prodigy

5 adults
6'6" x 7' x 33"/1.98m x 2.13m x .84m
290 gallons/1,100 liters

Average Customer Rating:

4.6

out of

(465 Reviews)

Rating breakdown 465 reviews

5 Stars

367

4 Stars

3 Stars

2 Stars

1 Star

181 out of 195(93%)reviewers recommend this productbrand.

Customer questions and answers:

6 Questions | 3 Answers

Read all questions and answers

Customer Reviews for Prodigy

Review 21 for Prodigy

Average Rating:

3 / 5

Leaking Prodigy Hot Tub

Kipperbeck

from Gulf Shores, AL

Age:Over 65

PostedJanuary 30, 2024

I purchased a 2022 Prodigy model last year from Pensacola Pools in Foley, Alabama. I enjoy the tub and it is fairly easy to maintain. I am a regular user typically using the tub at least twice a week. I noticed in early November that water was pooling on the tile floor that the spa is seated on. At first, I thought it was condensation but early December I found the water level in the spa was dropping. The leak is not 'gushing' but I typically have to mop up the tile at least twice a day. I called Pensacola Pools in Foley and they informed that they no longer do warranty work on Hot Springs spas. They gave me a number to a company in Gulf Breeze, FL, that does Hot Springs warranty. I did call that company and I was told that they could come out and repair the leaking spa. However, even though the company said the Prodigy spa is still under warranty, but they also added it would cost me $435.00 for travel fees from Gulf Breeze to my house in Gulf Shores - a distance of about forty miles (average drive time is about an hour). I thought the travel fees quoted was very high considering the distance travel to my home in Gulf Shores. I still haven't committed to the repairs by the company referred by Pensacola Pools due to the travel fees. Does Hot Springs have another local warranty provider in the Gulf Shores area? I don't have the company's name, but their phone number is (850) 916-9816. Again, my hot tub is a 2022 Hot Springs Prodigy model, serial number HN22D4221158.

Comfort:

3 / 5

Quality:

3 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

3 / 5

Value:

3 / 5

+1point

1of 1voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 22 for Prodigy

Average Rating:

4 / 5

Great overall spa

Didster

from Colorado

Age:55-65

PostedJanuary 30, 2024

We're glad we choose the Prodigy for our spa needs. It performs well and we enjoy the different jet locations and pressure adjustments. The salt system works great and is low maintenance. Would highly recommend this spa.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 23 for Prodigy

Average Rating:

5 / 5

we've owned a Hot Spring spa for over 20 years

BonPhil

from Mesquite Nevada

Age:Over 65

PostedJanuary 30, 2024

We love the spas we've owned. The only complaint I have with our current spa is that the sculptured seats are hard to get out of.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 24 for Prodigy

Average Rating:

5 / 5

Hit Springs Spa

Wdk

from Ellisville, MS

Age:Over 65

PostedJanuary 30, 2024

Our spa has been wonderfull. We enjoy relaxing and enjoying our grand children while basking in the fantastic feel of water gets pulsing around our sore muscles.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 25 for Prodigy

Average Rating:

5 / 5

I love it

MaineLoveIt

from Maine

Age:55-65

PostedJanuary 30, 2024

I definitely recommend this spa. Looks good and works really well. Numerous settings allow a personalized comfort.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Value:

4 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 26 for Prodigy

Average Rating:

5 / 5

Great spa

Tim

from Florida

Age:Over 65

PostedJanuary 30, 2024

We really enjoy our evening soaks in this spa. With or without the jets, it is soothing and relaxing. Maintenance is almost an afterthought - it's that easy!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 27 for Prodigy

Average Rating:

5 / 5

The Spa Life by Hotspring

from Wilmington NC

Age:55-65

PostedJanuary 30, 2024

We could be happier or more relaxed since purchasing our Hotspring spa. When we when began the search our sales staff, installation crew to support staff were true professionals and have been fully supportive. The ease of maintaining our spa is terrific.

When it comes to online support from Hotspring’s, you can always find the information you need online or phone support.

We are thrilled to have Atlantic Spa and Billards provide us Hotspring products and Support.

Everyday is a better day thanks to our Hotspring Spa!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 28 for Prodigy

Average Rating:

5 / 5

The Absolute Best SPA!

from Billings, MT

Age:45-54

PostedJanuary 30, 2024

We soak on an average of 5 days a week. It’s surprising how tremendously it has helped with many medical issues we were having. The Salt makes your skin soft and silky smooth. The jets hit the neck,legs and back perfectly. Sometimes we don’t even use the jets and just soak the evening away. The cleaning and adding saltwater is a breeze. The best part we saw an 🦉 owl the other night. I also have to add the other best part, the buying-setup was seamless. We live in Montana and the service is the best in the State! Hands down the best out of all businesses and I even own my own business . Friendly, respectful and know their product.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 29 for Prodigy

Average Rating:

5 / 5

Best purchase ever!

Bakers

from Maryland

Age:45-54

PostedJanuary 30, 2024

We bought the HotSpring Prodigy Spa and enjoy it just about every day. We love it in the Winter months especially. Summer mornings are awesome as well. Relaxes us whenever we get in. Would definitely do this again!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 30 for Prodigy

Average Rating:

5 / 5

Most relaxing part of the day

ChefGirl

from St Augustine, FL

Age:Over 65

PostedJanuary 30, 2024

We use our spa almost daily. The jets are so plentiful and relaxing. Being able to adjust them to our needs so easily is a plus. Our sakes person has reached out to check on us and make sure all is working as it should and we’re happy with our Prodigy. She’s offered helpful tips. Delivery was great too.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 31 for Prodigy

Average Rating:

5 / 5

Personal Use in Newbury Park

ssmedoc

from Newbury Park, California

Age:Over 65

PostedJanuary 26, 2024

Have been changing the water every 4 to 6 months. Very comfortable to use. Have one question no the lightbulb or light that’s in inside the spa. It doesn’t come on so I’m just curious as to what might be the problem. I’ve looked in the book and there’s nothing that deals with that light.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 32 for Prodigy

Average Rating:

1 / 5

Leaks the first year

Jon

from Ca

Age:55-65

PostedJanuary 8, 2024

Started leaking the first year, took another year to have the dealer address it -
Hot Springs Spa & Patio Santa Barbara.
After 2- attempts, it is still leaking.
The manufacture Hot Springs Spa will not help!
says the dealer is responsible.
Going on 3 years now!

By Customer Service Hot Spring Vanessa, February 6, 2024

I understand that dealing with a leaking spa can be frustrating, and I'm sorry that you have to go through this situation. I want to learn more about what's happening so that I can assist you better. Please keep an eye out for an email from me.

Thank you for taking the time to reach out, and I'm looking forward to working with you soon. hotspring_brand

+1point

1of 1voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 33 for Prodigy

Average Rating:

1 / 5

Spa leaked and doesn't heat properly.

Boater46

from Pasco, Washington

Age:Over 65

PostedDecember 28, 2023

After one week of use spa, started to leak. Dealer picked up spa and fixed leak after two-three weeks in the shop.
Spa now will not maintain temperature. Our outside temps are in the mid 30's, if I run the jets on low speed, the pump is very loud, and the spa loses temperature. Having spent over $15,000 on this spa, I am very disappointed .Also spa is slow to heat, yesterday it took 40 minutes to increase the temperature from 100 degrees to 102, with only myself in the spa.

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, February 2, 2024

Thank you for taking the time to share your spa experience with us. I am sorry to hear that you had to deal with a leak, but I am glad to know that the dealer was able to address it.

I appreciate your feedback on the spa water temperature and heating, which is a good topic for the spa community. Depending on how your spa is connected, it can heat up by two to three degrees an hour, but it may take longer if the spa cover is open and the outside temperature is low.

The spa is well-insulated to hold the water temperature; however, if the cover is open and the jets are running, it will take longer for the spa to heat up and may not recover the lost heat until the cover is closed again.

I hope this information is helpful to you. Based on your review, I recommend that your spa be set up as a 230-volt 30 amp.

For further assistance with your pump and other spa needs, you can contact your selling dealer or Customer Service at 800-999-4688 ext 8432.

Happy Hot Tubbing!
hotspring_brand

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 34 for Prodigy

Average Rating:

5 / 5

Back Massager is Fantastic!

Mzznlink

from Central Virginia

Age:Over 65

PostedDecember 27, 2023

Our new Prodigy tub is a huge improvement over our old spa, and the back massager is fantastic. Super relaxing! The removable control board is great, allows us to change settings from the comfort of wherever we’re sitting in the spa.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 35 for Prodigy

Average Rating:

5 / 5

Love this spa

Rich

from Lopez Island

Age:Over 65

PostedNovember 26, 2023

I never thought I would own a spa until we moved to the San Juans and it became a basic need. After a day of physical activity there’s nothing better than soaking in our spa on a brisk evening under the stars. Helps with better, more restful sleep not to mention inspiring great conversation while in the spa. Love the variety of therapeutic jet combos that take care of all aches and pains. Couldn’t live without it at this point.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 36 for Prodigy

Average Rating:

5 / 5

Couldn't Be More Pleased!

Rich

from Charlotte, NC

Age:Over 65

PostedNovember 15, 2023

I have osteoid and rheumatoid arthritis and, at age 73, purchased this salt water spa three months ago and now wish I had done so at least ten years earlier!! The therapeutic and pain relieving benefits to my hands and spine are wonderful and use it almost daily. I especially look forward to getting in the jets of hot water in the dead of the winter cold when my joints are most seriously affected.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 37 for Prodigy

Average Rating:

5 / 5

I use my new spa daily for better mobility, pain relief and my favorite flutter kicking exercises

Yorkie

from Norcal

Age:55-65

PostedOctober 29, 2023

The moto feature is fantastic, had this in my smaller prior tub. It was the decision maker in purchasing a new larger tub

Comfort:

5 / 5

Quality:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 38 for Prodigy

Average Rating:

3 / 5

Don’t waste your money

Mas

from Florida

Age:55-65

PostedOctober 12, 2023

Unfortunately I’ve waited my entire life for a jacuzzi. So this year I finally bought one and it’s not worth the money at all. I’ve had so many issues since we got it in May. Getting the water balanced took over 2 months from the store it was purchased from. The clip on the front panel has broken 4 times and I’m still waiting for a new clip. The filters have been replaced twice!!! I’ve only had it for 5 months. Now the remote control face is peeling. So frustrating. Never again and I’ll never advise a potential buyer to purchase one. Save your money!

Comfort:

3 / 5

Quality:

2 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

2 / 5

Value:

2 / 5

By Customer Service Hot Spring Vanessa, October 20, 2023

I completely empathize with your frustration when a new spa requires service; it is disappointing.
Please know that I am truly sorry that you had to go through this experience.
However, I am here to help you in any way I can.
Thank you for reaching out and informing us about the issue. I am eager to work with you to find a solution that meets your needs. hotspring_brand

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 39 for Prodigy

Average Rating:

5 / 5

Enjoyment

REB

from NC

Age:Over 65

PostedOctober 9, 2023

Our Prodigy spa has been everything we expected and more. Our ease of installation and support from Atlantic Spa and Billards has been outstanding.

The lower ratings for energy efficiency is because it’s just too new to know. The value was down a notch just because I was able to find the spa at a lower price outside of tithe Hot Spring marketing zone. Not a problem glad we purchased through ASB.

One concern, is the depth of the water posses a problem for users that are shorter in heights than others!

😎😎😎

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

Review 40 for Prodigy

Average Rating:

5 / 5

Our life is better!

Sundogs19

from Anchorage, Alaska

Age:55-65

PostedOctober 8, 2023

Our life is better here in Alaska as the days grow shorter and the termination dust creeps down the mountains, The flexibility to jump in a relaxing, rejuvenating tub, either during the day under blue skies or in a sprinkling rain (which we've had a lot of), or at night under the stars and soon to reveal themselves Norther Lights! A most special joy is having our 7 month old grandchild join us for a soak. She splashes and kicks...we expect she will learn to swim in this tub! Thank you Water Works and Hot Springs!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

0points

0of 0voted this as helpful.

Thank you! You have successfully submitted a comment for this review.

<<prev 1 2 3 4 5 ... 24 next>>