Customer Reviews for Highlife® Prodigy
Highlife® Prodigy
- 5 adults
- 6'6" x 7' x 33"/1.98m x 2.13m x .84m
- 290 gallons/1,100 liters
Average Customer Rating:
4.6
out of 5
(465 Reviews)
Rating breakdown 465 reviews
5 Stars
367
4 Stars
54
3 Stars
11
2 Stars
15
1 Star
18
181 out of 195(93%)reviewers recommend this productbrand.
Customer Reviews for Prodigy
Review 381 for Prodigy
Average Rating:
5
/
5
Excellent Value
WhoDat
from Pompano Beach, FL
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMarch 4, 2013
This is my second Hot Springs. At their current purchase price, this should ay it all.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 382 for Prodigy
Average Rating:
5
/
5
Afternoon life saver
Wood butcher
from Sebring, FL
Age:55-65
Gender:male
Yes, I recommend this product.
PostedFebruary 12, 2013
we use it after a long day to smooth out the kinks. I spend all day in a high school wood shop on concrete, And it wonderful to stretch out and relax, especially with a cold adult beverage.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
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Review 383 for Prodigy
Average Rating:
4
/
5
Wonderful Investment
kitana
from Camp Connell, CA
Age:35-44
Gender:female
Yes, I recommend this product.
PostedFebruary 10, 2013
We bought our hot tub in December and it has been pure enjoyment! After a long day on the mountain, it is a joy to come home to. It is the perfect size for the two of us. We had another couple over it and it was just as comfortable with 4 people. I love that the jets are adjustable.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
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Review 384 for Prodigy
Average Rating:
5
/
5
Hot Springs Repeat Customer
madcity
from Madison, WI
Age:55-65
Gender:male
Yes, I recommend this product.
PostedFebruary 9, 2013
We had our 1st Hot Springs Sovreign Hot Tub for 13 years before downsizing to a Hot Springs Prodigy Hot Tub. We've been extremely pleased with the Hot Springs brand (Excellent Quality and Style), and we couldn't be happier with our purchase!
Comfort:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
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Review 385 for Prodigy
Average Rating:
5
/
5
Second best purchase I ever made, besides my recliner.
Painter
from Burlington, Washington
Yes, I recommend this product.
PostedJanuary 27, 2013
Just the right size for us. Good quality tub. Glad I got the hinged cover.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 386 for Prodigy
Average Rating:
2
/
5
Internal leaks are v. costly to repair
jcg
from Vermong
No, I do not recommend this product.
PostedJanuary 25, 2013
We've had our Prodigy for 9 years. We use it 3 times per week 9 months /year. Until Jan 2013, no major maintenance issues ( except replacing the circuit board after 8 years ). However this yr it developed an "internal" leak. The tub must be taken to an authorized dealer for repair. Cost estimate will exceed the value of the tub AND there is of course no guarantee that a future leak may develop elsewhere. We were given an repair estimate of between $3,500 -$4,500
We are in the process of evaluating other manufacturers whose Hot Tub Spas, should they develop an internal leak, can be repaired on site at far less cost. We have been told the avg life of these spas in Vermont is about 10 years. We have been given an estimate for a new Prodigy, delivered, of $9,000. The cost of owning the Spa becomes about $1000 per year, not counting utility costs and maintenance. Watkins Mfg has said the 2013 model is much improved from the one we purchased 9 years ago. If so, why is their guarantee limited to the original 5 years. When asked, they did not provide a satisfactory answer.
We are in the process of evaluating other manufacturers whose Hot Tub Spas, should they develop an internal leak, can be repaired on site at far less cost. We have been told the avg life of these spas in Vermont is about 10 years. We have been given an estimate for a new Prodigy, delivered, of $9,000. The cost of owning the Spa becomes about $1000 per year, not counting utility costs and maintenance. Watkins Mfg has said the 2013 model is much improved from the one we purchased 9 years ago. If so, why is their guarantee limited to the original 5 years. When asked, they did not provide a satisfactory answer.
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Response from HotSpringBy Peggy Watson, Customer Service, January 28, 2013
Good morning! I have read your comments with much interest and would like to know more, but there is no email address listed for you. Most repairs can be done where the spa sits. If your spa is outdoors and the ambient weather is not conducive to an on-site repair, the optioins are to move it to an enclosed warehouse where there is temp control or wait to do the repair on-site until better weather arrives. I will be glad to address all of the issues you have if you would will email me at Watkins. My email address is peggy.watson@watkinsmfg.com. Since you've had a great 9 year run with the spa, let's see what can be done to get it repaired and back into great worknig order for you in a short time! Best regards, Peggy W.
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Review 387 for Prodigy
Average Rating:
4
/
5
Chemical use?
gt1948
from Millington TN
Age:55-65
Gender:male
Yes, I recommend this product.
PostedJanuary 9, 2013
I like the spa and have had it now for two months. My concern is with the confusing instructions on using chemicals for sanitation.
I use the spa daily.
I use the spa daily.
The manual list instruction that are contrary to the instruction labeled on the filter lid. My dealer who has been excellent provided a different set of instructions.
Comfort:
3
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
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Review 388 for Prodigy
Average Rating:
5
/
5
Great Value - Great hot tub
Virgil
from Watkinsville Ga
Age:55-65
Gender:male
Yes, I recommend this product.
Review 389 for Prodigy
Average Rating:
5
/
5
Prodigy Spa - Very Happy
Rondo
from Green, OH
Yes, I recommend this product.
PostedDecember 28, 2012
We are first time spa owners - We have quickly found the Hot Springs spas are probably the best on the market for the money - We probably spent more than we intended but we are very satisfied so for.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 390 for Prodigy
Average Rating:
5
/
5
Top shelf spa
cred1492
from Norman, OK
Age:55-65
Gender:male
Yes, I recommend this product.
PostedDecember 27, 2012
I have been the owner of three spas over the years. My Hot Springs Prodigy is by far the best I have ever owned. The ease of care and maintenance is excellent but most importantly the comfort and message is out of this world!
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 391 for Prodigy
Average Rating:
5
/
5
Great hottub
Alan32
from Saint Louis, MO
Age:35-44
Gender:male
Yes, I recommend this product.
PostedDecember 24, 2012
Perfect size for 2-4 people. Easy to use and way more relaxing than we imagined. Great quality. Hot Springs quality is second to none.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 392 for Prodigy
Average Rating:
5
/
5
Second Purchase
G-Man
from Jacksonville, Florida
Age:55-65
Gender:male
Yes, I recommend this product.
PostedDecember 22, 2012
Great Service and support from our dealer.
Like this unit purcased the fall of 2007 better then the one purchased 1995 no moving parts.
Only problem is with the cover , some how it leaked and filled with water. Was a mess to remove and dis-assembly. Found the threading material used to sew the cover falled along with the cover material cracking. Was able to rebuilt and hand stiched with a waxed base cord.
Like this unit purcased the fall of 2007 better then the one purchased 1995 no moving parts.
Only problem is with the cover , some how it leaked and filled with water. Was a mess to remove and dis-assembly. Found the threading material used to sew the cover falled along with the cover material cracking. Was able to rebuilt and hand stiched with a waxed base cord.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 393 for Prodigy
Average Rating:
1
/
5
Prodigy nothing but problems
hmoprodigy
from Buck County, Pa
No, I do not recommend this product.
PostedDecember 16, 2012
We purchased our Prodigy April 2011 and have had so many problems with it that it is no longer fun to use. Previously we had the Classic and never had a problem for twenty years. We have the Ace salt system which comes with a submersible module that produces chlorine from the salt in the water. For the first nine months or so we had great difficultly getting the tub to detect enough salt to produce chlorine. The dealer/manufacturer replaced the salt cell four times before discovering that there was a defect in the design of the intake pipe that the salt cell is placed in. A new pipe was supplied and this solved the salt detection problem. It was a very frustrating nine months dealing with the dealer because they immediately believed that I did not know how to treat the water despite the fact that I owned a spa for twenty years. Now that the spa is producing chlorine I find that it is producing too much chlorine and is difficult to control. I now have the spa settings at the minimum use level and spa size and the tub is still producing too much chlorine. Another problem is that the sealant used to seal the jets is bleeding out from around the jets and makes a mess on the surface and has fouled the filters as well. We are very frustrated owners and regret our decision to purchase this product.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
Response from HotSpringBy Hot Spring Hot Tubber, Marketing, Marketing, December 18, 2012
Dear Prodigy Hot Tubber,
We’re sorry for all the issues you have had with your ACE system and sealant in your Prodigy hot tub. Our customer service department will be in contact with you and we are committed to ensuring you have the absolute best experience. We believe in the quality of our products and do not take this lightly. We appreciate you sharing your review so that we can address your issues personally and you can enjoy the all the benefits of owning a Hot Spring spa.
Sincerely,
Hot Spring Hot Tubber
We’re sorry for all the issues you have had with your ACE system and sealant in your Prodigy hot tub. Our customer service department will be in contact with you and we are committed to ensuring you have the absolute best experience. We believe in the quality of our products and do not take this lightly. We appreciate you sharing your review so that we can address your issues personally and you can enjoy the all the benefits of owning a Hot Spring spa.
Sincerely,
Hot Spring Hot Tubber
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Comments (1)
hmoprodigy
Bucks County, PA
More problems with Prodigy
Posted March 16, 2013
Since my last report about our experiences with our Prodigy, we have had two more failures which have been repaired. First was the heater that had to be replaced and then the circulating pump. All these problems have developed with a spa that is less than two years old. Something just does not seem right here. As far as the material that is leaking out around the jets, I was told by the service man that was corrosion caused by low PH. I can assure you that my PH has never been below 7.6 and the salt concentration has never been above correct levels.
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Review 394 for Prodigy
Average Rating:
1
/
5
Worst Hot Tub Ever
Jan
from Novato, CA
Age:55-65
Gender:female
No, I do not recommend this product.
PostedNovember 19, 2012
In three years, our Prodigy hot tub has had two leaks. One they could fix on site and the other they had to remove it from our back yard which meant dismantling our fence.
Two leaks in three years is ridiculous. We do not recommend Hot Spring Spas nor will we ever purchase one again.
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
Response from HotSpringBy Hot Spring Hot Tubber, Marketing, November 27, 2012
Dear Prodigy Hot Tubber,
We’re sorry for all the issues you have had with leaks in your Prodigy hot tub. Our customer service department will be in contact with you and we are committed to ensuring you have the absolute best experience. We believe in the quality of our products and do not take this lightly. We appreciate you sharing your review so that we can address your issues personally and you can enjoy the all the benefits of owning a Hot Spring spa.
Sincerely,
Hot Spring Hot Tubber, Marketing
We’re sorry for all the issues you have had with leaks in your Prodigy hot tub. Our customer service department will be in contact with you and we are committed to ensuring you have the absolute best experience. We believe in the quality of our products and do not take this lightly. We appreciate you sharing your review so that we can address your issues personally and you can enjoy the all the benefits of owning a Hot Spring spa.
Sincerely,
Hot Spring Hot Tubber, Marketing
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Review 395 for Prodigy
Average Rating:
5
/
5
Absolutely worth the spend
ncm
from Santa Rosa
Age:45-54
Gender:female
Yes, I recommend this product.
PostedNovember 8, 2012
our tub was worth the spend we love it !! the help and support we got from Maureen was unbelievable.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 396 for Prodigy
Average Rating:
5
/
5
Relaxing in Style
Doctor Dave
from VA
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedOctober 24, 2012
Before purchasing a hot tub we asked many people to tell us the best hot tub there was. There are many companies to choose from, but invariable we were told Hot Springs was the best. We chose the Prodigy because of size and efficiency. It has turned out to be a perfect fit for us. It has given us several years of wonderful relaxation and has helped with back pain and muscle soreness besides. We love our Prodigy by Hot Springs.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 397 for Prodigy
Average Rating:
5
/
5
Best Purchase Ever
sgt719
from Pine Bush NY
Age:45-54
Gender:male
Yes, I recommend this product.
PostedOctober 16, 2012
We purchased our Prodigy hot tub this past summer. After researching many spa brands we chose the Hot Spring as a truly well made American product . The Prodigy has been a fantastic investment for our health and relaxation. I am delighted with how easy it is to maintain water quality with the Ozone system and Silk Balance. Every time we open the cover we have crystal clear water. The Prodigy heats up extremely fast and is very energy efficient. We highly recommend the Hot Spring brand to others and look forward to many years of enjoyment ..
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Comments (1)
Virgil
Watkinsville, ga
Great Hot Tub
Posted January 8, 2013
We purchased our Prodigy hot tub in the summer of 2008.
It is the best value that we have ever had from a hot tub.
Would recommend it to anyone that is in the market.
It is the best value that we have ever had from a hot tub.
Would recommend it to anyone that is in the market.
Five stars
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Review 398 for Prodigy
Average Rating:
5
/
5
Would Buy It All Over Again
BB28
from Indiana
Age:55-65
Gender:female
Yes, I recommend this product.
PostedOctober 9, 2012
We bought the Prodigy seven years ago. Aside from replacing the side lights/jets assembly (covered under warranty) about three years ago, we have had no problems whatsoever. It took me a while to get the hang of water maintenance but it really is quite simple. Our vinyl lid was damaged during a heavy ice storm one winter and now needs to be replaced. We have spent many enjoyable evening in our spa and the Prodigy is just large enough to fit five. Would definately buy this brand again!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 399 for Prodigy
Average Rating:
5
/
5
Top Notch Product
psu
from United States
Age:45-54
Gender:male
Yes, I recommend this product.
PostedSeptember 28, 2012
Hot Spring Prodigy is a great mid size tub. Plenty of seating options and very well made. You will not be disappointed with the hot tub. I especially like the dual electrical option as well.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 400 for Prodigy
Average Rating:
5
/
5
Just what we needed
bminish
from King, NC
Age:45-54
Gender:female
Yes, I recommend this product.
PostedSeptember 25, 2012
We just got our Prodigy and loving every minute of it. The setup and maintaining of this spa is as easy as 1,2,3.
We would highly recommend this spa for any anyone and it can accodomate 4 others to enjoy it with you.
We would highly recommend this spa for any anyone and it can accodomate 4 others to enjoy it with you.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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