Customer Reviews for Highlife® Prodigy
Highlife® Prodigy
- 5 adults
- 6'6" x 7' x 33"/1.98m x 2.13m x .84m
- 290 gallons/1,100 liters
Average Customer Rating:
4.6
out of 5
(465 Reviews)
Rating breakdown 465 reviews
5 Stars
367
4 Stars
54
3 Stars
11
2 Stars
15
1 Star
18
181 out of 195(93%)reviewers recommend this productbrand.
Customer Reviews for Prodigy
Review 41 for Prodigy
Average Rating:
5
/
5
Awesome Hot Tub
JKB
from Knoxville, TN
Age:55-65
PostedOctober 8, 2023
Perfect for two people. Highly recommend this hot tub.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 42 for Prodigy
Average Rating:
5
/
5
Love our spa!
JujuB
from Eugene, Oregon
Age:Over 65
PostedOctober 2, 2023
We made a great choice. Thoroughly enjoying our new spa. Highly recommend!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 43 for Prodigy
Average Rating:
5
/
5
Don’t skimp
Notachy
from Ontario
Age:55-65
PostedSeptember 27, 2023
We waited and did our research before in investing in a spa. It was so tempting to go for one of the “deals” advertised or the tent sales. Very very glad we didn’t - you get what you pay for. Friends have a Hot Spring and it is 18 years old and in mint condition. Durability and efficiency are worth saving a few bucks We use it twice a day - and will for many years.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
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Review 44 for Prodigy
Average Rating:
1
/
5
Salesman did a poor job assessing our needs
Drkalferi
from Westerville
Age:Over 65
PostedSeptember 24, 2023
Our salesman did a poor job assessing our needs when we purchased our spa. It ended up being a three person spa because with the jet patterns you only have at most three jetted seats at a time. Now we are stuck with an expensive spa that only works best for two people
Comfort:
1
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, September 25, 2023
I'm sorry to hear that you're not satisfied with your spa. I'd like to learn more about your spa needs and how I can assist you.
It's important to understand the features you're seeking to achieve your ultimate relaxation.
Thank you for contacting me, and I'm eager to collaborate with you.
It's important to understand the features you're seeking to achieve your ultimate relaxation.
Thank you for contacting me, and I'm eager to collaborate with you.
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Review 45 for Prodigy
Average Rating:
5
/
5
Prodigy Fun
Paul1
from Jacksonville Florida
Age:Over 65
PostedAugust 28, 2023
This is my second prodigy the first lasted 21 years. The new layout of the jets is great with all the technology anyone could want.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 46 for Prodigy
Average Rating:
5
/
5
Great spa
Scubasteve
from OH
Age:55-65
PostedAugust 21, 2023
First salt spa and it is awesome. Easy to keep water cirrect and very enjoyable
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 47 for Prodigy
Average Rating:
1
/
5
Leaks and more leaks. Overpriced and overrated
Elizabeth
from South Portland, ME
Age:55-65
PostedJuly 28, 2023
We had a few years of enjoyment - until the warranty ran out. When the salt system needed replacement, we opted to avoid that high cost and use regular chemicals. Couldn’t notice any difference. Leaking started around the end of the warranty and we’ve spent a ridiculous amount trying to track it down. Contrary to the response to another review about leaks, the cabinet construction prevents easily tracking down the leaks. Yes, the front panel opens but that’s not where the problem is. This is our third spa and we’ve always liked HotSprings but will look elsewhere based on our experience with both the product AND service, which is poor and hideously expensive. Now waiting for a call from service manager. Not holding my breath.
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, August 10, 2023
A leaking spa is an unfortunate situation. Thank you for reaching out and working with our team.
As a veteran Hot Spring Spa owner, you are aware of the quality of our spas. We are grateful to work together and find a resolution.
You mentioned some topics that are important to spa enthusiasts, such as water care and spa design.
We offer options for water care and our spas are designed for accessibility.
Unfortunately, finding a leak requires labor, but we understand your frustration and appreciate your patience.
As a veteran Hot Spring Spa owner, you are aware of the quality of our spas. We are grateful to work together and find a resolution.
You mentioned some topics that are important to spa enthusiasts, such as water care and spa design.
We offer options for water care and our spas are designed for accessibility.
Unfortunately, finding a leak requires labor, but we understand your frustration and appreciate your patience.
Thank you! You have successfully submitted a comment for this review.
Review 48 for Prodigy
Average Rating:
5
/
5
this is our 4th hot spring tub
FORTGUY
from MOOSE JAW CANADA
Age:Over 65
PostedJuly 26, 2023
we just love our hotspring tub we have had 4 tubs over the years our last one lasted 22 years it was great good workmenship best tubs going
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 49 for Prodigy
Average Rating:
2
/
5
Leaks and failures after 6 years
Zara
from Yakima, WA
Age:Over 65
PostedJuly 10, 2023
My tub is 6.5 years old. The heater failed, then it started to leak. Of course site of the leak is unknown as the panels cannot be removed only cut through and replaced. EXPENSIVE! Now the circulation pump is vibrating and needs replacement. It's becoming one thing after another. While the tub is of value the service is NOT. I can't get by the girls at the desk to get to talk to anyone...all they want to do is charge $150 per time to see what the problem may be. I would not buy another product from Hot Springs again. This is my second spa. First one was a Classic that lasted over 12 years before I caused it to fail.
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
By Customer Service Hot Spring Vanessa, July 18, 2023
We understand that you have been experiencing a leak with your spa and we apologize for the inconvenience. As a veteran owner, you are well aware of the quality of our spas and we want to ensure that you continue to enjoy the benefits of your investment.
We will be contacting you shortly to gather more information about your spa and how we can help. We understand that you mentioned a specific issue regarding leaking items in the equipment compartment. We would like to take this opportunity to clarify that this is an accessible area and the "front door" can be easily removed. However, it is important to ensure that the area is unobstructed.
We want to inform you that a service charge is customary for all services. We will also be reaching out to your dealer to see how we can further assist you.
Thank you for taking the time to provide us with this information. We are committed to providing you with the best possible service and look forward to working with you soon.
We will be contacting you shortly to gather more information about your spa and how we can help. We understand that you mentioned a specific issue regarding leaking items in the equipment compartment. We would like to take this opportunity to clarify that this is an accessible area and the "front door" can be easily removed. However, it is important to ensure that the area is unobstructed.
We want to inform you that a service charge is customary for all services. We will also be reaching out to your dealer to see how we can further assist you.
Thank you for taking the time to provide us with this information. We are committed to providing you with the best possible service and look forward to working with you soon.
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Review 50 for Prodigy
Average Rating:
5
/
5
Best decision
CJL
from Greenville,SC
Age:55-65
PostedJune 20, 2023
My husband and I bought a salt water system Hotspring spa and it was the best decision we made. We use it at least 3 times a week. Water care is easy. It is relaxing and a great way to unwind. We love it!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 51 for Prodigy
Average Rating:
4
/
5
Love it
Louie
from Rockwall
Age:55-65
PostedMay 8, 2023
Love getting in the tub after a long day and relaxing those ache muscles
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
5
/
5
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Review 52 for Prodigy
Average Rating:
5
/
5
Great hottub!
Yaya
from Bainbridge island wa
PostedApril 30, 2023
We have had Olympic hottubs for decades. Essential to pacific nw living!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 53 for Prodigy
Average Rating:
5
/
5
Salt Water is the Best
JohnT
from The Villages, FL
Age:55-65
PostedApril 3, 2023
Glad we switched to the salt water sanitation system. It is much better for our skin. We use it every day. So easy to maintain. Best investment for the mind, body and soul.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 54 for Prodigy
Average Rating:
5
/
5
Happiness
Sue
from NC
Age:55-65
PostedMarch 30, 2023
Loving my new Prodigy!! Had my previous tub for 10 years. The upgrade is beautiful. Love the different jets to stimulate and soothe tired body. Light upgrade is beautiful and practical. One look shows you when temp is ready. Love that you can lock the cover for safety and security. Grateful for the bottom drain to make draining easy. Thank you Hot Springs for continual improvements!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Melissa, Customer Care, March 30, 2023
We're so happy to hear you're loving your spa, and find various features to be helpful and innovative! Thank you for being part of our Hot Spring family. We wish you many more years of happy hot tubbing!
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Review 55 for Prodigy
Average Rating:
1
/
5
Nothing but problems, no longer works
2771
from Yuba City
PostedMarch 14, 2023
I would have been better buying one from a big box store. Excessively expensive and the water circulation keeps going out. I need to have it removed. Paid $10k and I wish I’d never purchased it.
Comfort:
2
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
2
/
5
Value:
1
/
5
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Review 56 for Prodigy
Average Rating:
5
/
5
Love it!
Koko1947
from Loris, SC
Age:Over 65
PostedJanuary 7, 2023
Excellent product, courteous, helpful, knowledgeable personnel
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 57 for Prodigy
Average Rating:
5
/
5
My Prodigy
Tomas
from Palos Verdes Peninsula, CA
Age:Over 65
PostedDecember 14, 2022
Wonderful, wish I could have afforded a larger one! My only suggestions:
Add another cushion head rest
Add more led lighting
Add another cushion head rest
Add more led lighting
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 58 for Prodigy
Average Rating:
5
/
5
Love Ohio Pools
Ellen
from Dover Ohio
Age:Over 65
PostedSeptember 19, 2022
I have been buying hot tubs from Ohio pools for many years and never go anywhere else because they have great service and great hot tubs and I always recommend them to anybody interested in a hot tub.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 59 for Prodigy
Average Rating:
5
/
5
Love mine !
Russ
from North Dakota
Age:Over 65
PostedSeptember 5, 2022
I have had 4 hot tubs through the years. 2 being Hot Springs. Have a Prodigy for many years now and it is the best ever without doubt. Has been wonderful and the Hot Springs people have been superb from the Sales people to the Techs !! Simply wonderful !
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 60 for Prodigy
Average Rating:
3
/
5
Leaked
RKS20
from Philomath, OR
Age:Over 65
PostedSeptember 3, 2022
Our Prodigy hot tub leaked right away. Evidently the way it was shipped/stored exposed it to high heat that deformed large jet housings. We had to drain it and wait for repair, which was simply to put silicone caulking under housings and put in new o-ring seals. We were assured this would be a permanent fix. Overall we like the spa but we're obviously disappointed that it required immediate repair and that we had to drain the spa right after getting the water balanced. We're just hoping now the repair will last.
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
By Customer Service Hot Spring Kylie, September 22, 2022
Thank you for taking the time to leave your feedback. We're sorry to hear that you had a leak so early on. It does sound like your dealer was able to get this resolved for you.
Please let us know if there's anything else we can do to assist. We're always here to help! I'm going to send you an email to follow-up so please keep an eye out for it.
Happy Hot Tubbing!
Kylie - Customer Care
Please let us know if there's anything else we can do to assist. We're always here to help! I'm going to send you an email to follow-up so please keep an eye out for it.
Happy Hot Tubbing!
Kylie - Customer Care
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