Customer Reviews for Highlife® Prodigy
Highlife® Prodigy
- 5 adults
- 6'6" x 7' x 33"/1.98m x 2.13m x .84m
- 290 gallons/1,100 liters
Average Customer Rating:
4.6
out of 5
(465 Reviews)
Rating breakdown 465 reviews
5 Stars
367
4 Stars
54
3 Stars
11
2 Stars
15
1 Star
18
181 out of 195(93%)reviewers recommend this productbrand.
Customer Reviews for Prodigy
Review 61 for Prodigy
Average Rating:
1
/
5
Don't buy, the control panel is a disaster
Mark1
from Colorado
Age:45-54
PostedAugust 3, 2022
The controls on the 2022 Prodigy are a really poor attempt at making a touch panel. It just doesn't work at all. Sometimes you try to touch a key and nothing happens, or you need to try 5 to 10 times to get a key to work. Especially the home key is really hard to actually get to do anything. Or if you touch a key, some other key you didn't aim for gets pressed. It gets worse when the panel is wet, which it always will get. This really was a BAD design choice, and takes all the joy out of sitting in the tub. My older Sovereign tub has real buttons, and those just always work. I hope my brand new 2022 Prodigy can be changed back to buttons.
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
By Customer Service Hot Spring Kylie, August 5, 2022
Thank you for being a part of the Hot Spring family. Your feedback is appreciated because it helps us to continue to improve.
The control panels touch sounds frustrating on your spa and I'd like to help get this resolved. Please keep an eye out for an email from me so that I can get a bit more information from you and work with you and your dealer to find a solution.
I want to ensure that you enjoy your spa for many years to come.
Happy Hot Tubbing!
Kylie - Customer Care
The control panels touch sounds frustrating on your spa and I'd like to help get this resolved. Please keep an eye out for an email from me so that I can get a bit more information from you and work with you and your dealer to find a solution.
I want to ensure that you enjoy your spa for many years to come.
Happy Hot Tubbing!
Kylie - Customer Care
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Review 62 for Prodigy
Average Rating:
5
/
5
Very nice spa
Mikej
from Blue Ridge, Ga
Age:Over 65
PostedJuly 30, 2022
My one problem with it (besides horrible service from Spa and Solar) is the front cover is very difficult to keep up with the clips. My old Hot Springs was much easier to deal with.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
By Customer Service Hot Spring Kylie, August 29, 2022
Hi there,
I'm sorry that the service you received wasn't up to your expectations. I'd like to get more information from you. Please be on the lookout for an email from us.
Happy Hot Tubbing!
Kylie - Customer Care
I'm sorry that the service you received wasn't up to your expectations. I'd like to get more information from you. Please be on the lookout for an email from us.
Happy Hot Tubbing!
Kylie - Customer Care
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Review 63 for Prodigy
Average Rating:
5
/
5
Easy to care for!!
RonH
from Heber Springs, AR
Age:Over 65
PostedJuly 22, 2022
The salt system is easy to maintain, easy to add salt, and easy to fall in love with. I use mine every morning while drinking coffee. What a way to start a day! Highly recommended.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 64 for Prodigy
Average Rating:
5
/
5
Second hot spring
Daxxydog
from Greer, SC
Age:55-65
PostedJune 24, 2022
When it came time to replace our old sovereign we went right back to hot spring. This time we went with salt. The ease of maintenance is great. I rarely have to use additional chemicals. Also the water seems to be better for our skin.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 65 for Prodigy
Average Rating:
4
/
5
Responding to survey
JC
from Mt Shasta, CA
Age:Over 65
PostedJune 19, 2022
Have a little trouble keeping chlorine down with salt water system. Could very likely be operator error, time will tell. Still pretty new. Dealer was great to work with. Everything works. Delivery, installers were fun and knew their job. Generally quite happy.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 66 for Prodigy
Average Rating:
5
/
5
HotSpring Prodigy is a perfect fit.
Rick
from Big Lake, Alaska
Age:Over 65
PostedJune 13, 2022
This our second Prodigy spa and our third HotSpring spa that we have owned since 1985. Our first spa lasted for 20 years and was used for an additional 5 years by my brother. Our first Prodigy also served us well for 17 years. Both spas were excellent in our harsh Alaskan environment. We are looking forward to our new Prodigy with several updated features to provide us years of reliable service in future.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 67 for Prodigy
Average Rating:
5
/
5
It was the one for us
Lawdog89301
from NV
Age:45-54
PostedJune 3, 2022
We went in looking for a small hot tub for just the two of us, and ended up getting the Prodigy because the salesman said we wouldn't be happy with the small one. He showed us the two models and he was right. The small one was too small. We use the tub every night and have enjoyed every minute of it. Great product! The only problem we had was when when we first got the tub, it came from the factory with the heater hooked up wrong. Easy fix though, the installer came over the next day and fixed it in a snap.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
By Customer Service Hot Spring Kylie, June 29, 2022
Welcome to the Hot Spring family! We're so glad to hear that you are enjoying your spa. Nightly soaks in a hot tub can be a great addition to your wellness routine.
It sounds like there was a minor hiccup but that it was able to be resolved right away which is great. Please keep in mind if you have any questions or concerns in the future you can reach out to your local dealer or to us, we're always glad to help.
Happy Hot Tubbing!
Kylie - Customer Care
It sounds like there was a minor hiccup but that it was able to be resolved right away which is great. Please keep in mind if you have any questions or concerns in the future you can reach out to your local dealer or to us, we're always glad to help.
Happy Hot Tubbing!
Kylie - Customer Care
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Review 68 for Prodigy
Average Rating:
5
/
5
Great product and great service
Dave6040
from Helena, MT
Age:Over 65
PostedApril 11, 2022
We have dealt with Mountain Hot Tub in Helena for over thirty years. We are on our second Hot Spring Spa. Their service has been consistently excellent. They have even come out promptly when we have lost power in subzero winter weather. We have recommended Hot Springs Spas to friends and this firm in particular. Great people to do business with.
Connie & Dave Cole
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 69 for Prodigy
Average Rating:
4
/
5
Prodigy Spa
Sunroom
from Delafield, WI
Age:55-65
PostedMarch 22, 2022
Installation and set up was very easy. The salt water system makes managing the water chemistry very easy. The only thing missing for me is an automated cleaning cycle. My last spa automatically ran the jets for 20 minutes twice a day. With this hot spring spa, it has a 10 minute cycle that must be manually started. Not a problem. I like the saltwater system over my previous tubs ozone sanitation.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 70 for Prodigy
Average Rating:
3
/
5
Do not buy a salt water hot tub before doing your homework!
Rick
from Camden, ME
Age:Over 65
PostedFebruary 22, 2022
My 3-month-old Hot Springs Prodigy hot tub is of high quality, and I am enjoying it but wish I had done more homework on the "easy care" saltwater system which has not worked since day one. After 3 frustrating months of adding chlorine 2-3 times/week along with repeated emails, texts, and calls to the service department expressing my concern that the saltwater system was not functioning, the entire system went offline. A subsequent home service call resulted in the suggestion to drain, clean and refill the tub as the phosphate level was high. Changing the water made no difference and after 21/2 months, I have used up and had to replace all the chlorine, salt and 5 way and salt test strips which came with the tub. This is not the "easy care" system I expected...
I then made the 2-hour drive to Scarborough from Camden to learn that my local water in Camden has a high phosphate content which ruins the saltwater electrode. I was also advised that most town water in Maine has a similar problem and that the water Mainely Tubs draws from has phosphate "off the charts". Additionally, I was told the phosphate problem "is a newly discovered one" although Mainely Tubs has been selling saltwater tubs for years. My son has a 10-year-old Hot Springs saltwater Aria in Yarmouth and has the same problem with the phosphate issue. Like I do, he must continually add chlorine to maintain balance.
I was told that I could purchase a test kit along with an expensive chemical which, when added in 4-hour increments over a day or so, would lower the phosphate level "until it went up again".
I have had 2 non-saltwater hot tubs previously and they were infinitely easier to maintain than this "easy care" saltwater system I paid a premium for. I am just going to continue adding chlorine regularly and turn off the expensive saltwater system which is worthless.
Finally, and this is my fault, I never inquired about the cost of replacement electrodes, ion cartridges, and filter cartridges, they are expensive, buyer beware and educate yourself. And my electricity costs since purchase are running $2-3/day more than the optimistic $1-1.5/d projected increase when purchasing my hot tub..
My suggestion, investigate all costs and have your water tested for phosphate before ever thinking of buying a salt-water version hot tub to make sure the extra expenses and needed maintenance are what you are willing to deal with. I have found all individuals at Mainely Tubs pleasant but would be much happier if I had purchased the non-saltwater Prodigy hot tub.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
2
/
5
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Review 71 for Prodigy
Average Rating:
5
/
5
Love our prodigy not sold on salt system
Martha62
from Saranac Lake NY
PostedJanuary 22, 2022
We love our prodigy! We’ve owned another one for 30+ years! This new one is even better!! Only thing we struggle with is the salt system. Very difficult to work with. We finally turned it off and just went with chlorine. We’ll try again in the spring!! But right now, loving it in the winter after skiing and snowshoeing!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 72 for Prodigy
Average Rating:
5
/
5
Totally loving our Prodigy Hot Spring Spa
Duck
from St Johns, FL
Age:55-65
PostedJanuary 11, 2022
We have had our Spa for one week and enjoying everyday
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Customer Care, January 14, 2022
We're so happy to hear you're enjoying your spa daily! Welcome to the Hot Spring family! We wish you many more years of happy hot tubbing!
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Review 73 for Prodigy
Average Rating:
4
/
5
Awesome Spa, Bad Experiences with Salt System
Adam
from Virginia Beach, VA
Age:35-44
PostedJanuary 11, 2022
Overall, the Prodigy spa is a great way to relax and is enjoyable for the whole family. There has been one negative issue - the Salt System cartridge.
I've had the spa for 4 months, and am on my third cartridge. The spas chemicals are always in balance, and despite the advice of the professionals at my dealer, the cartridges don't last. The first lasted almost 2 months, the second one 1 month, and now I'm on the third. This pattern is unsustainable, as the cartridges are very expensive.
I've had the spa for 4 months, and am on my third cartridge. The spas chemicals are always in balance, and despite the advice of the professionals at my dealer, the cartridges don't last. The first lasted almost 2 months, the second one 1 month, and now I'm on the third. This pattern is unsustainable, as the cartridges are very expensive.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 74 for Prodigy
Average Rating:
5
/
5
I love my Hot Springs Prodigy
Todd
from Altoona, PA
Age:45-54
PostedDecember 15, 2021
My wife and I reviewed many brands and models of hot tubs before settling on the Prodigy. What we love the most about this model is that is very versatile. It does not have a lounger which we felt we wouldn't use as much which allows for more room for guest on occasion. Every seat in the Prodigy has a different jet which allows us to move around during soaks to target whatever areas need attention. One negative I have about the Prodigy is that there is only a pillow in one corner of the tub and there could have easily been 2 more added to the other corners. Even an after market accessory would be great but Hot Springs does not carry one and the off brand accessories just don't work well due to the textured finish of the tab itself (we have the desert finish which is awesome actually). If we had those 2 extra pillows installed as part of the base model, I think this tub would be perfect! But all-in-all, I love my daily soaks in my new Prodigy.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 75 for Prodigy
Average Rating:
2
/
5
Disappointed, Not Worth the Extra Money
ScottD
from Fraser, CO
PostedDecember 4, 2021
We purchased the prodigy because the less expensive models were not available. I thought we'd be getting a better tub, but the tub has no jets by the legs, and one of the back jets that's supposed to move up and down the keeps sticking and not rotating. Definitely not worth the extra money.
Comfort:
2
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
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Review 76 for Prodigy
Average Rating:
4
/
5
Happy Prodigy owner
Prodigyowner
from CA
Age:55-65
PostedNovember 16, 2021
I upgraded from the 1998 Hotspring Sovereign Spa several months - very happy with choice of the new Prodigy. Very little maintenance and always ready to enjoy.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 77 for Prodigy
Average Rating:
4
/
5
Fairly happy.
Ohio
from Ohio
Age:45-54
PostedOctober 22, 2021
First time spa owner. Still getting used to spa. Water care has been a lot tricker then expected/advertised.. Been a little disappointed with the support available as well. That said, we are ‘figuring’ it out, it’s a process. The spa has been great as far as soaking and family time. The expense is a lot, but expecting it to pay off and to have many years of use. Only complaint is lack of support available for start up.
Overall Spa is great, but seriously consider what your getting into. It’s almost like getting a puppy. Hopefully with time it will get easier for us!
Overall Spa is great, but seriously consider what your getting into. It’s almost like getting a puppy. Hopefully with time it will get easier for us!
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 78 for Prodigy
Average Rating:
5
/
5
Great spa
Jim
from Warrensburg, Mo.
Age:55-65
PostedSeptember 11, 2021
This is our second Hot Springs Spa. The first one was purchased in September 2002 and was working when we sold it with our home in November 2020. We replaced the cover, circulation pump and a heater circuit board. We had 18 years with very few problems and it worked as good on the last day we had it as it did the first day we got it. When we decided to buy another for our new home, Hot Springs was the only one we considered. Great spa.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 79 for Prodigy
Average Rating:
5
/
5
Overall Experience
Chantal
from Billings, MT
Age:55-65
PostedSeptember 3, 2021
Scott & his family have been great to work with! I am so pleased with how effortless they made this investment experience for me. Thanks you so much for your guidance & insight! Chantal Coghlan
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 80 for Prodigy
Average Rating:
5
/
5
Needed at a change of life period
Billster
from St. Louis, MO
Age:Over 65
PostedAugust 24, 2021
Purchased the Hot Springs Prodigy after careful analysis of hot tubs and competition. Went for the HIghlife collection due to its reputation and luxury. Best move I made in getting the better model. Love the hot tub and especially the Moto-Massage. Get in daily to relieve stress and just enjoy being outdoors in a warm, soothing hot tub. Retirement has become more fun and can't wait for it to get cooler so I can enjoy it more.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Melissa, Customer Care, October 6, 2021
Thank you for choosing Hot Spring as your choice in spa! We are thrilled to hear you are happy with your decision and enjoying the Moto-Massage. We wish you many more hears of happy hot tubbing.
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