Customer Reviews for Highlife® Prodigy

Highlife® Prodigy

5 adults
6'6" x 7' x 33"/1.98m x 2.13m x .84m
290 gallons/1,100 liters

Average Customer Rating:

4.6

out of

(465 Reviews)

Rating breakdown 465 reviews

5 Stars

367

4 Stars

3 Stars

2 Stars

1 Star

181 out of 195(93%)reviewers recommend this productbrand.

Customer questions and answers:

6 Questions | 3 Answers

Read all questions and answers

Customer Reviews for Prodigy

Review 81 for Prodigy

Average Rating:

5 / 5

Just getting started

Mitch28

from Torrington, CT.

Age:55-65

PostedJuly 27, 2021

So far so good, coming up on one month maintenance recommendation. Haven’t received our utility bill as of yet so hard to know what the difference will be in our electric bill. The quality is there for sure, tub is very comfortable and love the jets. The salt water addition is really nice. Skin feels smooth afterward, no itching. Aches and pains diminish for a while afterwards. So far love our spa.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

+2points

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Review 82 for Prodigy

Average Rating:

4 / 5

Prodigy

Petehhh

from Mansfield, Texas

Age:Over 65

PostedJune 16, 2021

Everything went well, delivery was prompt.
We have had the tub a little over a week and have had
problems with four or five silver jet cover coming off.
There is one we have not been able to find.
Texas Hot Tub has responded well and are coming out today
to hopefully take care of this seemingly small problem

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Value:

4 / 5

+3points

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Review 83 for Prodigy

Average Rating:

5 / 5

Surprisingly good

Rod

from Grantsburg, WI

Age:Over 65

PostedMarch 31, 2021

Normally when I see nothing but 4 and 5 star reviews, I get suspicious. But this is one heck of a hot tub. We have it outside on our deck in Wisconsin. I've used it when it was -10F. Hardest part was getting to the tub but oh so nice when in the water. And the tub is really well insulated. We keep changing our seat positions because each one has its own advantage.

For a couple of months I just couldn't get the chemistry right on this salt water version. But with the help of the hotspring customer service, we found a lot of phosphate in our water that was inhibiting the process. That is now fixed and there is absolutely no chemical smell or feel to this water. Another really high plus. I am so glad we bought the salt system.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

Response from HotSpringBy Customer Care, April 1, 2021

Thank you so much for sharing your review! We were happy to assist with questions you had on the salt water system. We wish you many more years of happy hot-tubbing!

+3points

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Review 84 for Prodigy

Average Rating:

5 / 5

Excellent Hot Tub!!

Sue

from Ashford

Age:Over 65

PostedMarch 27, 2021

We found HotSpring World at Sevenoaks to have a good range of hot tubs for us to view, and Daniel was excellent at explaining the different types and helping us to choose the right one for us. The 'Prodigy' fits perfectly in the space we allocated in the garden and looks brilliant. The set up guys were prompt, courteous, efficient and thorough. We have received first class support since we purchased the tub which was fitted in February 2021. Daniel and Mark at Hot Spring are always on the end of a phone or email and are very helpful with any little concerns or problems. The chemicals take a bit of getting used to, but are not as difficult as we thought they might be. We are already finding the tub to be very beneficial - especially after bike rides or gardening!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+2points

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Review 85 for Prodigy

Average Rating:

5 / 5

Total relaxation

Pic55

from Georgia

Age:55-65

PostedDecember 26, 2020

Family thoroughly enjoying the Prodigy Spa. This spa is perfect size for our sunroom and takes minimal work to maintain balanced water clarity.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

3 / 5

+1point

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Review 86 for Prodigy

Average Rating:

5 / 5

Very Happy!

Singlebill

from Memphis

Age:55-65

PostedNovember 30, 2020

The Prodigy is perfect for those who don’t have a lot of space. It is easy to set up and maintain, and the Freshwater salt water is easy on your skin and eyes. I’m very happy with that we chose Hot Spring!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

Response from HotSpringBy Customer Care, December 8, 2020

Thank you so much for your review! We wish you many more years of happiness in your Hot Spring spa.

+3points

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Review 87 for Prodigy

Average Rating:

5 / 5

Great spa

Joe

from Kansas

Age:55-65

PostedNovember 2, 2020

Hope it last as long as last one, 16 years, just upgraded old was still going.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+1point

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Review 88 for Prodigy

Average Rating:

5 / 5

New lifestyle

ChrisW

from Aptos, CA

Age:45-54

PostedOctober 28, 2020

We Love our Prodigy spa! Definitely a positive life changing purchase. Highly recommended!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

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Review 89 for Prodigy

Average Rating:

2 / 5

Remote is problematic

ride200mi

from Graham, WA

Age:55-65

PostedOctober 28, 2020

The spa as a whole is very nice but because the remote has had nothing but problems, I'm giving a overall score a 2.

Comfort:

5 / 5

Quality:

4 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

5 / 5

Value:

3 / 5

Response from HotSpringBy Chelsea, Customer Service, November 3, 2020

Thank you for providing this feedback. I'd like to learn a bit more about your experience to see how we can improve and help you get more enjoyment from your spa. Please keep an eye out for an email from me!

+2points

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Review 90 for Prodigy

Average Rating:

5 / 5

Prodigy Spa

John9876

from Apopka, FL

Age:Over 65

PostedOctober 20, 2020

Great quality spa. This is our second Hot Springs spa-very dependable, used everyday. Like all the features incorporated in the new model. Dealer Spas Etc was outstanding. Very informative and attentive.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+4points

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Review 91 for Prodigy

Average Rating:

5 / 5

good investment in your health

jimbo

from maine

Age:Over 65

PostedOctober 14, 2020

love the tub use it often to relax then do my stretch routine

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

0points

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Review 92 for Prodigy

Average Rating:

5 / 5

Great Tub

RobLehnert

from New Suffolk, NY

Age:45-54

PostedOctober 5, 2020

The tub is great, one of the best purchases I ever made. The set up was easy, filling went without a problem. The initial chemical application was also easy. The written material does lack information of keeping the water quality at it's best. There could have been a more thorough explanation of some of the water problems. Also there is a lack of written material on what each of the chemicals provided does. I had to do a bit of trial and error to find the right mix, and am still experimenting. Overall though, the tub is great, and my wife and I enjoy it every day.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+3points

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Review 93 for Prodigy

Average Rating:

5 / 5

We love our hot tub!

Tracy

from Buchanan, GA

Age:45-54

PostedSeptember 29, 2020

We use it almost every day. Truly helps with relaxation and sleep.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Customer Care, October 2, 2020

So amazing that your Hot Spring has become a part of your daily routine and has helped you relax! Thank you very much for your review.

+1point

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Review 94 for Prodigy

Average Rating:

5 / 5

New Hot Springs Customer

Arnaldo584

from Springfield, MA

Age:45-54

PostedSeptember 19, 2020

I love everything about it!

It kills me that it does not retain the value.

If you buy one use it until the end or you'll loose some of your investment.

I'm a new owner and I love our Hot Springs!

Not sure what prompt others to sale it.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Customer Care, October 2, 2020

Thank you for your review! We are happy to hear you are loving your new spa.

0points

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Review 95 for Prodigy

Average Rating:

2 / 5

Service calls and high maintenance

HardWorker

from New Hampshire

Age:45-54

PostedAugust 15, 2020

Bought the Prodigy in late 2014. Needed multiple service calls for error messages with the salt system and an auto shut off feature (in the middle of a New England winter) in the first year. The dealer offered to REMOVE the salt water system, for which I had already paid a premium. Their service tech said the shut off was my fault for not cleaning the filters, even though we had used it twice a month for 3 months. The next year he said the same thing after I bought and installed new filters and the salt system had stopped working again. More importantly, despite the salt system, he said you still need to add chlorine like a regular hot tub. It is far from the truth that the salt system replaces chlorine and it becomes "maintenance free."
Salt system still does not work.
I just drained it and will winterize it for the next owners of my house. Very disappointing.

Comfort:

3 / 5

Quality:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

2 / 5

Value:

1 / 5

Response from HotSpringBy Vanessa, Customer Service , August 30, 2020

Thank you for taking the time to post your review. I am sorry to hear that you did not enjoy your spa and that you found water care frustrating. While the system is not designed or advertised as "Maintenance-free," you shouldn't have to add chlorine every day.
Customer Service is here to help with spa operation and water care. We can be reached at 800-999-4688 ext 8432.
I will reach out to you privately to make sure you have everything you need for your spa to operate as it should.

+2points

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Review 96 for Prodigy

Average Rating:

5 / 5

Replacing my previous Hot Spring Spa

Anonymous68

from Sacramento CA

PostedJuly 26, 2020

All around good quality and energy efficient; happy to replace my 32 year old Hot Spring with a new one. Hope the new one lasts as long.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Customer Care, July 30, 2020

Thank you for being a part of the Hot Spring family for so many years! We wish you many more years of happy hot-tubbing.

0points

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Review 97 for Prodigy

Average Rating:

5 / 5

Happy

Freebird

from Dallas-Fort Worth, Texas

Age:Over 65

PostedJuly 17, 2020

We love our hot tub as well as the people at hot springs. They have been very helpful when ever we needed them. This is our 2nd and we would only buy from hot springs. Thanks

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

3 / 5

Response from HotSpringBy Customer Care, July 24, 2020

Thank you very much for your review! We appreciate you being a part of the Hot Spring family for so many years.

+1point

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Review 98 for Prodigy

Average Rating:

5 / 5

Love my hot tub

Freebird

from NRH, Texas

Age:Over 65

PostedJuly 9, 2020

This is our 2nd hot tub from hot springs and we like this new one as much and more then our 1st one. They have made maintenance on their tubs so much more easier and that can make a lot of difference. I tell all my friends about hot springs and some come over just to look at ours. You could find some cheaper but not better. Thanks Johnny Russo

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

3 / 5

Response from HotSpringBy Customer Care, July 17, 2020

Thank you for being a member of the Hot Spring family for so many years! So happy to hear that you are loving your spa so much.

+1point

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Review 99 for Prodigy

Average Rating:

5 / 5

A fun spa with lots of nice features!

J10

from Chico, CA

Age:Over 65

PostedJune 2, 2020

We are really enjoying our Hot Spring Prodigy spa. It is a fun spa that has lots of nice features. We especially enjoy the variety of jets because different jets meet different needs on different days. We are also really pleased with the Freshwater Salt System because it generates chlorine automatically, thereby reducing our spa maintenance time. And, of course, we love being able to vary the color of the lighting in the spa (the multicolor setting that automatically changes from one color to another is our favorite).

Comfort: