Customer Reviews for Highlife® Jetsetter
Highlife® Jetsetter
- 3 adults
- 7' x 5'5 " x 29"/2.13m x 1.65m x .74m
- 200 gallons/750 litres
Average Customer Rating:
4.6
out of 5
(637 Reviews)
Rating breakdown 637 reviews
5 Stars
498
4 Stars
78
3 Stars
23
2 Stars
14
1 Star
24
333 out of 356(94%)reviewers recommend this productbrand.
Customer Reviews for Jetsetter
Review 1 for Jetsetter
Average Rating:
5
/
5
Perfect Spa for the Winter
GLDavis
from Lewistown, IL
Age:55-65
Gender:male
Yes, I recommend this product.
PostedFebruary 17, 2014
My wife and I have used the spa almost every night this winter. My favorite night using the spa, which sets on our outdoor deck, the temp was negative 8 and the moon and stars were beautiful. Has been great on our legs as we are both distance runners.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Peggy W. , Customer Service, February 26, 2014
What a great review! With all the bad weather in the Midwest, you've discovered a great "stay-cation" in the spa. I can picture you and your wife relaxing under the stars while the hot water works wonders on those tired muscles. If you have a photo to share, we'd love to see it on our Facebook page.
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Review 2 for Jetsetter
Average Rating:
5
/
5
YOU WILL LOVE THIS PRODUCT
MikeZ
from Pensacola, Florda
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMay 25, 2011
This is the second Hot Springs spa I have owned. The first one lasted 20 years and only had to be replaced after my deck was replaced, and the contractor told me he knew how to move the spa properly, but did not and broke it. This model is smaller then the first one we owned, but our family has shrunk with the kids now gone. My wife and I use it most nights and it really helps with the old age aches and pains. For the price it is a great value! I would recommend it to anyone looking for a spa that is cost efficient, superior quality, and craftsmanship.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, September 6, 2019
We are happy to hear you love your Jetsetter spa!
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Comments (4)
Lori
Tallahassee, FL
Wonderful experience
Posted September 13, 2013
A great investment for my daughter and I to relax and unwind from the stress of everyday life.
I liked the many ways to adjust the intensity of the jets and moto-massage. The variety of settings for the lighting is also a great feature to add to the spa experience.
HOT SPRINGS hot tubs will always be my first choice for the quality and long lasting value.
I liked the many ways to adjust the intensity of the jets and moto-massage. The variety of settings for the lighting is also a great feature to add to the spa experience.
HOT SPRINGS hot tubs will always be my first choice for the quality and long lasting value.
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gramp's lifesaver
thetford, vermont
Posted June 24, 2013
I have owned my jetsetter since 2004. bought it brand new and have had it ever since. the only thing I have replaced is the circ pump twice, I use mine all the time and it has been a life saver on days when I have been out ice fishing on some real cold days. I wouldn't be without this hot tub. for the money it is well worth it
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1Adam12
Goddard, Ks
Want a Spa and can't get an answer.....
Posted June 22, 2011
I would love to get a quote on this. Unfortunately, the distributer in my area has not gotten back with me despite repeated attempts. What's even more frustrating is the fact that we have purchased 3 spa's from this same dealer in the past. Sad situation.
+2points
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Anonymous
Posted June 7, 2011
What is the ballpark price range for this model ? Thanks .
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Review 3 for Jetsetter
Average Rating:
4
/
5
No owners manual and it is available
Billgator
from Fair Hill, MD
Age:Over 65
PostedDecember 10, 2024
Hot Springs has lost it's way. Am now getting comfortable with my new Jetsetter which I ordered with an ozonator to be used with chlorine. My logo light was blinking indicating something was wrong in the system. Turns out the salt system was not removed before the ozone producing device was installed. OK. things happen and it can be fixed. What really got my goat is that there is a owners manual for the Highlife collection which Hot Springs does not include with your spa purchase. I received it through the Hot Springs customer service. There is a lot of good information in it's 40 pages on trouble shooting, maintenance, what not to do, how to remove the poorly designed access panel, etc.. Why spend 12K and not have an owners manual? Makes me think what else was bean counted into cheapness? Not how you build a good reputation but certainly how you destroy one.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 4 for Jetsetter
Average Rating:
5
/
5
Tiny but mighty
Giovanna
from Spr oh
Age:55-65
PostedNovember 30, 2024
Our new saltwater system spa is really easy to care for and the salt water is so much easier on my skin.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 5 for Jetsetter
Average Rating:
4
/
5
Better design over my 1987 model with one exception
billgator
from Fair Hill, MD
Age:Over 65
PostedNovember 17, 2024
The pump/heater cover panel is horrible. I am sure whoever designed this
cover panel never put it on. It is at least a frustrating 2 person job and 3 would be better. Extremely difficult to hold as it is slippery and extremely difficult to line up the tabs with the holes. Sure is pretty though. I will be calling Hot Springs and asking where can I just screw it on the side. Would have been an easy thing to design for ease of assembly and still look pretty nice. Did no one vet this cover?
cover panel never put it on. It is at least a frustrating 2 person job and 3 would be better. Extremely difficult to hold as it is slippery and extremely difficult to line up the tabs with the holes. Sure is pretty though. I will be calling Hot Springs and asking where can I just screw it on the side. Would have been an easy thing to design for ease of assembly and still look pretty nice. Did no one vet this cover?
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
By Customer Service Hot Spring Vanessa, November 22, 2024
Thank you so much for taking the time to share your spa experience with us. I genuinely apologize for the difficulties you’re experiencing with the spa equipment compartment. It’s important to us that our spas are user-friendly, and I truly appreciate your feedback. I’ll share your comments with our design team, as they will help us improve.
I want to reassure you that before any new spa design is released, we carefully consider accessibility and many other important factors.
If there’s anything else I can do to assist you, please don’t hesitate to let me know. Our goal is to ensure that every customer has a wonderful experience with their spa.
Keep an eye out for an email from me soon.
I wish you happy and relaxing hot tub moments!
I want to reassure you that before any new spa design is released, we carefully consider accessibility and many other important factors.
If there’s anything else I can do to assist you, please don’t hesitate to let me know. Our goal is to ensure that every customer has a wonderful experience with their spa.
Keep an eye out for an email from me soon.
I wish you happy and relaxing hot tub moments!
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Review 6 for Jetsetter
Average Rating:
5
/
5
New experience owning a hot tub
Pauly1
from California
Age:Over 65
PostedNovember 3, 2024
Learning curve
1- Follow owners manual, review multiple times
2- Fill tub and drain tub prior to first time use
You will have better success maintaining the appropriate chemical levels
3- Go into Leslie pool supply. They will create a water profile to assist you in maintaining your spa
4- Review the Do's and Don't 's very helpful.
1- Follow owners manual, review multiple times
2- Fill tub and drain tub prior to first time use
You will have better success maintaining the appropriate chemical levels
3- Go into Leslie pool supply. They will create a water profile to assist you in maintaining your spa
4- Review the Do's and Don't 's very helpful.
FYI - 3 person spa, fills up and drains quickly
Heating and cooling is fast as well. Larger the spa the longer it takes to make changes
Heating and cooling is fast as well. Larger the spa the longer it takes to make changes
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 7 for Jetsetter
Average Rating:
5
/
5
Love it!
H10
from Wyoming
PostedNovember 2, 2024
We love our spa! The sales and install team were extremely helpful. We bought the smaller size and it's perfect for our family. It took us a little bit to figure out the chemicals for our use but now that we have, it's very simple. We are glad we went with the salt system as we're a family with sensitive skin. It's worth the extra cost.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 8 for Jetsetter
Average Rating:
1
/
5
started leaking at 5 years
jer
from santa rosa, ca
Age:55-65
PostedOctober 30, 2024
Started leaking at less than 5 years. they repaired light gasket. Then leaked everywhere. we paid to have jets resealed but the leaking continued. Had to fill it daily. My first 2 Hotsprings tubs were well made and lasted years, not to sure about the current quality. Repair person said this leaking at end of warranty was common. Not sure if I want to replace it with same manufacture.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
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Review 9 for Jetsetter
Average Rating:
5
/
5
We love our hot tub
JIL
from Brutus
Age:Over 65
PostedAugust 6, 2024
We enjoy relaxing in our Jetsetter in the afternoon.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 10 for Jetsetter
Average Rating:
1
/
5
😫
BavarianGhost
from Oklahoma
Age:Over 65
PostedJuly 27, 2024
😫😤😫😤 bad product, defective from the day of delivery and four months later still not repaired
Comfort:
1
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
1
/
5
Value:
2
/
5
By Customer Service Hot Spring Vanessa, July 30, 2024
I'm truly sorry that your spa experience hasn't been as supportive as you had hoped. I can imagine how frustrating it must be not to receive the backing you expected.
I can help.
Please look for an email from me.
Thank you for your time, and I look forward to working with you soon.
I can help.
Please look for an email from me.
Thank you for your time, and I look forward to working with you soon.
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Review 11 for Jetsetter
Average Rating:
5
/
5
Best present to ourselves
Lilly13
from Yuba City, California
Age:Over 65
PostedJuly 22, 2024
We use our Jetsetter hot tub most evenings and enjoy the companionship together. It is such a value for our aging muscles. We can always look forward to closing down our day with such wonderful health and emotional benefits. Helps with our sleep and preparation for the next day. Best present we ever gave ourselves.
PS: When I needed customer service recently, they were amazing! Great support.
PS: When I needed customer service recently, they were amazing! Great support.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 12 for Jetsetter
Average Rating:
1
/
5
Sub par tub, should have gone with my other choice!
Robert789
from Ocala,FL
PostedJuly 22, 2024
No customer service HQ, told to go to dealer with problems, dealer reverses and washes his hands informs to call HQ regarding issues. Total passing the buck!
Stay and run away from this product if you are looking for customer service after the purchase.
Stay and run away from this product if you are looking for customer service after the purchase.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, July 25, 2024
Hello there,
I'm truly sorry to hear about your disappointing spa experience and the frustration you've been facing in getting the help you need. I want you to know that I'm here for you and ready to assist.
Please share more details with me so that I can provide the help you deserve.
Thank you once again for reaching out, and I'm genuinely looking forward to working with you soon.
I'm truly sorry to hear about your disappointing spa experience and the frustration you've been facing in getting the help you need. I want you to know that I'm here for you and ready to assist.
Please share more details with me so that I can provide the help you deserve.
Thank you once again for reaching out, and I'm genuinely looking forward to working with you soon.
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Read comment (1)
Comments (1)
*Bombshell*
Leesburg, FL
Posted July 23, 2024
Hi Robert,
Tiffany here with Florida Spa & Pool Warehouse of Leesburg. We are a neighboring dealer to your area. Here we strive to make every customer experience an excellent one. We truly believe in the Hot Spring brand and would be happy to assist you with your Hot Spring experience. Please feel free to reach out to us.
Happy Hot tubing!
Tiffany
Tiffany here with Florida Spa & Pool Warehouse of Leesburg. We are a neighboring dealer to your area. Here we strive to make every customer experience an excellent one. We truly believe in the Hot Spring brand and would be happy to assist you with your Hot Spring experience. Please feel free to reach out to us.
Happy Hot tubing!
Tiffany
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Review 13 for Jetsetter
Average Rating:
1
/
5
Horrible Company Warranty service
BavarianGhost
from Oklahoma
Age:Over 65
PostedJuly 20, 2024
3 months ago I bought this hot tub and company Warranty service is horrible, still waiting on getting problems fixed that were apparent from the beginning of start up.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
3
/
5
By Customer Service Hot Spring Vanessa, July 22, 2024
I'm truly sorry to hear that your spa experience hasn't been as supportive as you had hoped. As a new spa owner, I can imagine how frustrating it must be to not receive the backing you were expecting.
Please know that we provide an extensive warranty, and I genuinely want to understand more about this issue and how I can help.
Thank you for your time, and I am really looking forward to working with you soon.
Please know that we provide an extensive warranty, and I genuinely want to understand more about this issue and how I can help.
Thank you for your time, and I am really looking forward to working with you soon.
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Review 14 for Jetsetter
Average Rating:
5
/
5
Hot Spring is the best!
JimBob
from Topeka, Kansas
Age:55-65
PostedJune 4, 2024
I owned a Jetsetter for 20 years and never had a single problem with it. When it came time to buy a new one I didn’t even shop around. I went directly to the nearest Hot Spring dealer. Jeff gave me a really good deal and I paid cash on the spot. I love my new spa!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 15 for Jetsetter
Average Rating:
3
/
5
My second hot springs tub
Bill
from Glenside PA
Age:Over 65
PostedMay 15, 2024
We had a larger Hot Springs tub for ten years which we gave to our daughter when we downsized seven years ago. The smaller jetsetter we installed in our new home has had recurrent leak problems, the cover became waterlogged after 5 years and now the control panel has died and I'm waiting 5 days for a call from the dealer. I'm looking into alternative small tubs.
Comfort:
3
/
5
Quality:
2
/
5
Ease of Water Care:
5
/
5
Value:
2
/
5
By Customer Service Hot Spring Vanessa, May 17, 2024
I'm sorry to hear that your spa is leaking. It is disappointing, especially considering how dependable your first spa was.
I understand your concerns about the spa cover. Spa covers come with a 2-year warranty. Proper care can extend the cover's lifespan, but it will eventually need to be replaced.
Waiting for a call back from a dealer shouldn't take days. I will email you to see how I can help.
Thank you for sharing your review, and I appreciate the opportunity to address your concerns and assist you.
I understand your concerns about the spa cover. Spa covers come with a 2-year warranty. Proper care can extend the cover's lifespan, but it will eventually need to be replaced.
Waiting for a call back from a dealer shouldn't take days. I will email you to see how I can help.
Thank you for sharing your review, and I appreciate the opportunity to address your concerns and assist you.
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Review 16 for Jetsetter
Average Rating:
4
/
5
bathe
KrazyKZKen
from Redding, CA
Age:Over 65
PostedApril 29, 2024
"First you wash, then you bathe". A spa is not your bathtub. it is a place to relax and release. You 'bathe' in your spa after you shower to enjoy the full benefits of relaxation. Sometimes I don't turn on the jets as I just want to take in the heat and relax. My Jetsetter 3 person is ideal for my needs as I want a spa small enough to do the job AND maintain as I change the water completely and economically from time to time. Buy the best. Buy a Hot Springs Spa.
Comfort:
3
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
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Review 17 for Jetsetter
Average Rating:
5
/
5
Perfect Spa for Couples
HappySpaOwner
from Raleigh, NC
Age:55-65
PostedFebruary 6, 2024
We love our jetsetter spa. It's rated for 3 people but perfect for 2. With its smaller footprint, this spa fits perfectly in our small patio area. Once we got familiar with the salt system and chemicals, it's been almost self-maintaining. We love the water quality and multiple jet options, and have been pleasantly surprised at how energy efficient the spa is.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 18 for Jetsetter
Average Rating:
5
/
5
Dealership
Roy
from North Captiva, FL
Age:Over 65
PostedJanuary 31, 2024
Questions and problems that arise with setup of SPA are best resolved with dealership interaction.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 19 for Jetsetter
Average Rating:
5
/
5
Better than pain medication
Dennydogg
from Akron
Age:55-65
PostedJanuary 30, 2024
Very easy to maintain even for senior citizens like us. Salt system leaves skin soft and silky. Moto- Massage works wonders on achy back and shoulders in just 15 minutes.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
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Review 20 for Jetsetter
Average Rating:
5
/
5
We love our tub!
KenF
from Laurel MT
Age:55-65
PostedJanuary 30, 2024
We have had several hot tubs over the years from other manufacturers. The Hot Spring Spa is definitely superior to all other brands. Quality, appearance, comfort, ease of operation and ease of maintenance. The salt water is so much softer and smells so much better than a traditional hot tub. And great service from our local dealer in Billings MT!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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