Customer Reviews for Highlife® Jetsetter
Highlife® Jetsetter
- 3 adults
- 7' x 5'5 " x 29"/2.13m x 1.65m x .74m
- 200 gallons/750 litres
Average Customer Rating:
4.6
out of 5
(637 Reviews)
Rating breakdown 637 reviews
5 Stars
498
4 Stars
78
3 Stars
23
2 Stars
14
1 Star
24
333 out of 356(94%)reviewers recommend this productbrand.
Customer Reviews for Jetsetter
Review 381 for Jetsetter
Average Rating:
5
/
5
Perfect size
Bearhunter
from Little Rock, AR
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedJune 15, 2015
Perfect size for a single, but big enough for entertaining. GREAT massage features. I bought my first Jetsetter, but when I sold the house, the buyers insisted the hot tub stay with the house. So, I bought another for the new house. Still love it!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Ben, Customer Service, June 17, 2015
What a great share - thank you for your awesome feedback on the "Perfect Size" spa! We are grateful for your continued patronage, happy Hot Tubbing!
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Review 382 for Jetsetter
Average Rating:
2
/
5
Beware of ACE Salt System
Darlee58
from Atlanta, GA
Age:55-65
Gender:male
No, I do not recommend this product.
PostedMarch 31, 2015
There's no question that HotSpring spas are nice spas, but the ACE system simply doesn't work. For the price one pays for a HotSpring spa, it should work perfectly. Mine has never worked properly and I've recommended the spa to 3 other who have bought with ACE. Two of them have had trouble with the ACE system and the other hasn't been delivered yet. I recommend purchasing a less expensive spa that doesn't offer ACE or similar systems.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
5
/
5
Value:
1
/
5
Response from HotSpringBy Peggy W. , Customer Service, March 31, 2015
Thank you for reviewing your Jetsetter spa; glad to hear that you like the spa. Sorry to read that the ACE system has proven challenging for you. We have thousands of satisfied ACE users, but we recognize that it's not for everyone. You do have several other choices of water care to choose from. Talk to your dealer or give our toll-free number a call to discuss the many options with a Customer Service rep. 1-800-999-4688, ext. 8432.
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Review 383 for Jetsetter
Average Rating:
5
/
5
Jetsetter Rocks!
Pamela
from Florence, KY
Age:55-65
Gender:female
Yes, I recommend this product.
PostedDecember 18, 2014
I bought a Hot Springs Jetsetter back in late 2012. When I lived in Chicagoland it was inside and I loved the used of it. Checked the water about once a month. My local dealer did tests on the water for me with no charge. Just followed their directions to keep chemical levels correct. I've had two back surgeries, so I use my tub when my back is hurting.
Quality is wonderful. I have a motor replaced and didn't even know it was a problem. The service guys showed up with a new motor and replaced it very quickly. It was an issue with that particular motor. I didn't have any issues with it before it was replaced.
I know live in KY and moved my Jetsetter with me. Currently it is in my garage and not hooked up. Can't afford to have the power installed until I find a full time job. I'm missing my tub tremendously. I will have it installed in the garage since I want to keep it indoors, and I have more room than I need.
I'm glad I bought from Hot Springs and not a competitor. I love all the jets and included lighting features. I would buy Hot Springs again without even thinking about it. Best purchase ever.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Peggy W. , Customer Service, December 19, 2014
Thanks for singing the praises of the HOT SPRING Jetsetter model spa! I hope that you can get it set up soon to again enjoy the benefits of hot water therapies on sore joints, aching muscles and to promote post-op healing. Cheers!
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Review 384 for Jetsetter
Average Rating:
1
/
5
Zero Customer Service or Suport
NCrunner
from United States
Age:35-44
Gender:male
No, I do not recommend this product.
PostedNovember 24, 2014
Purchased the Jetsetter in March of this year. 1 month after purchase, unable to maintain water quality. The dealer originally set the tub up. Stayed clear for 4 weeks. For the past 8 months we have been unable to maintain water quality. Dealer has been back out to drain, clean and refill. However, the water quality is unchanged. Have spent over 400.00 in chemical supplies with no change. We now have to clean the filters weekly just to maintain moderate cloudiness. Dealer assures us that we are not the issue. Water samples were taken 90-days ago. To date there has been no customer support from Hot Springs/Watkins. I would not suggest this company for the lack of customer service/support. After working with the dealer they have been in contact with Hot Spring/Watkins citing that someone would call us that day or within a few days. In 8 months we have not received any communications from Hot Springs/Watkins other than to tell us they are testing our water.
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
Response from HotSpringBy Peggy W. , Customer Service, December 1, 2014
Thanks for reviewing your spa experience, SG. Per my phone call to you last week, we have confirmed that the water quality issues have not been caused by the spa and that Watkins has worked with your dealer to resolve the matter to your satisfaction. Watkins appreciates your spa purchase and will remain available to assist as needed.
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Review 385 for Jetsetter
Average Rating:
1
/
5
Horrible expirance
Ricksf
from Lake Charles, la
Age:45-54
Gender:male
No, I do not recommend this product.
PostedNovember 20, 2014
I've had my tub for less than two months and the lights on outside have been flashing (indicating something's wrong) almost the entire time! The back massage jet only works part of the time. I've called the dealer several times and they always promise they'll come out....yet nothing ever happens! I deeply regret ever buying this product.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
Response from HotSpringBy Peggy W. , Customer Service, November 25, 2014
Thank you for writing about your spa experience. As you have had your spa for a short time, a flashing light may simply mean you need to soak your filters in a degreaser. Do call us on our toll-free line and one of our reps will be glad to troubleshoot the situation with you. 800-999-4688, extension 8432. I will also contact your dealer to underscore your need for their response as well. I am confident that we can turn this experience around for you!
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Review 386 for Jetsetter
Average Rating:
5
/
5
Delightful - Tremendous Value for Money
Roz
from Olympia, WA
Age:45-54
Gender:female
Yes, I recommend this product.
PostedSeptember 22, 2014
After doing lots of research, I recently bought a 2008 Hot Spring Jetsetter JJ from a Bellevue-area dealer. I decided to buy a high quality used tub, versus an "ok" new one for the same price. It was the right choice, because the Jetsetter has operated perfectly from day one. It's good looking, powerful, and truly therapeutic.
The features and benefits are exceptional. A friend with chronic neck pain eagerly jumps in when he visits to get great pain relief. I just upgraded to Tri-X filters and feel privileged to have a compact tub with adequate power to use these convenient ceramics. I called the electric company and they said my added energy usage was so minimal that they won't be increasing my "budget payment" amount (I pay equal monthly payments year round). The solid construction made installation of the tub and cover lifter so easy - even my picky handyman was complimentary.
It's a testament to Hot Spring's quality that even as the second owner I'm enjoying incredible reliability, efficiency, and therapeutic benefits.
I expect many more years of service from my Jetsetter and my next tub will surely be a Hot Spring - probably a new Aria.
Thanks Hot Spring!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy Jaclyn, Customer Service, September 25, 2014
Hello Hot Tubber and welcome to the Hot Spring Family! Thank you for the review of your HotSpring Jetsetter model spa. Thanks also for providing a photo of the retreat you've created, it looks gorgeous. It's nice to know that your spa is waiting for you after a busy day. May you enjoy this spa for many years to come.
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Review 387 for Jetsetter
Average Rating:
4
/
5
Second Jetsetter. Great but not so "Hot".
DJD
from Portland OR
Age:55-65
Gender:male
Yes, I recommend this product.
PostedSeptember 12, 2014
Our new jetsetter arrived and was installed professionally by Oregon Hot Tub. This is our second jetsetter. We still use our 20 year old model at our farm and the new one is in our floating home in Multnomah channel. The tub arrived with one defective jet and the lift mechanism for the top broke on one side and one light was defective around a speaker. Oregon Hot tub as promised to fix so we shall see. If you have an older model be sure to note that the new models do not allow them to get hotter than 104. Our old model allowed better heat control as we like the tub around 106 for therapeutic reasons so you may be disappointed with the low heat cap. Oregon Hot tub says it is for “safety” reasons but I expect it was a cost cutting matter.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Vanessa, Customer Service, September 18, 2014
Thank you for your feedback and congratulations on your new Jetsetter! We love to hear that you are still enjoying your older Jetsetter after 20 years. In regards to the temperature setting, there is a way to increase it beyond the recommended 104 cap. For further instructions please contact us at 800-999-4688 x8432. I apologize for the confusion however, I am happy to help.
Happy Hot Tubbing!
Happy Hot Tubbing!
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Review 388 for Jetsetter
Average Rating:
5
/
5
Best Investment i have made for a long Time
Telboy
from Northampton
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedAugust 23, 2014
What a geat piece of kit this Jetsetter is, installed professionally with great ease of use. Such a relaxing feeling after a long days work, very soothing.
A few jealous neighbours every time i get in.
Thanks for the great staff who made this possible especially Daniel. Always there with a helping hand.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Marianne, Customer Service, August 27, 2014
Hello, So happy you love your hot tub! Sounds like the dealer in your area is doing a great job, we love to hear that! Glad you are relaxing more now that you have your Jetsetter Hot Tub. Welcome to the Hot Spring family!
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Review 389 for Jetsetter
Average Rating:
1
/
5
Worst Spa I ever owned
UnhappyHotSpringOwners
from South Carolina
Age:45-54
Gender:male
No, I do not recommend this product.
PostedAugust 14, 2014
8 year old spa seals and gaskets have failed one by one since year two.
Now I have a leak they cant find and they have to take it and dig apart the tub to try and locate the leak for thousands of dollars with no warranty that a new leak could happen even week later, and it probably will. We keep the tub in an inside porch out of the elements and have maintained it as needed but it still falls apart. I would expect far better support or a replacement spa from Hot Springs for a Spa brand that claims to be the best. My last tub I sold with my house cost half as much and went 12 years without any needs except anew pump after 9 years. This thing has had bad valve seals twice, bad moto-massage seals, bad led light seals you name it. Now the situation is catastrophic.
Now I have a leak they cant find and they have to take it and dig apart the tub to try and locate the leak for thousands of dollars with no warranty that a new leak could happen even week later, and it probably will. We keep the tub in an inside porch out of the elements and have maintained it as needed but it still falls apart. I would expect far better support or a replacement spa from Hot Springs for a Spa brand that claims to be the best. My last tub I sold with my house cost half as much and went 12 years without any needs except anew pump after 9 years. This thing has had bad valve seals twice, bad moto-massage seals, bad led light seals you name it. Now the situation is catastrophic.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
Response from HotSpringBy Peggy W. , Customer Service , August 21, 2014
My goodness! Thanks for writing about your 8 year old spa. Normally, the quickest way to ruin seals and gaskets is an imbalance in the water chemistry levels. I would like to look at this in depth with you and your local dealer, so will be writing to your email address now and hope to hear from you with more details. If there is something Watkins can do to defray your expenses, I will be glad to do so.
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Review 390 for Jetsetter
Average Rating:
5
/
5
So nice and easy.
Dperk
from Florida
Age:45-54
Gender:female
Yes, I recommend this product.
PostedAugust 14, 2014
At first, I didn't want a hot tub. I thought it would be too much to care for, and I'd probably never use it. My husband talked me into it. Well, to my surprise, it's very little upkeep and I used it almost every day. We're military, so the hot tub has moved 3 times with us. Now, we live in Florida and I may use it a little less but I can't see myself without one. We've had the Jetsetter since 2006 and it still works as good as ever. We recommend it to everyone. Thank you Hot Springs!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Ben, Customer Service, August 21, 2014
What a fantastic story, great hearing your change of mind with owning a spa! We are grateful for the people servicing our country, and what better way to decompress with an evening soak. Thanks again for sharing 'So nice and easy!' :)
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Review 391 for Jetsetter
Average Rating:
5
/
5
Jetsetter
Telboy
from Northampton UK
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedJuly 7, 2014
Always wanted a hot tub and recently purchased this model. I have no regrets as the tub far out ways any bad thoiughts i had, not a day gone by when it is not used by us and family.
Dont think to long about buying one as you will not regret the purchase and enjoy every time you get in.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy Peggy W. , Customer Service, July 9, 2014
This is great encouragement for anyone thinking about buying a spa! You're right - take the plunge! Enjoy the benefits of a hot water soak every day! Thanks for sharing!
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Review 392 for Jetsetter
Average Rating:
4
/
5
We wish we had purchased one earlier
Alan62
from Northampton , England
Age:55-65
Gender:male
Yes, I recommend this product.
PostedJuly 3, 2014
Very happy with hot tub and installation but exterior slightly damaged and handrail light missing. We were told an engineer would come to replace it but were sent a replacement in the post for us to fit and we are still awaiting news of action re the damage 10 days later. The choice of jets is fantastic.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy PeggyW., Customer Service, July 8, 2014
Thanks for reviewing the spa. Glad to hear you're enjoying the many jet choices. I will be emailing you and your dealer directly to get these minor issues resolved post haste. Happy Hot Tubbing!
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Review 393 for Jetsetter
Average Rating:
5
/
5
We are very happy
Magda
from London
Age:35-44
Gender:female
Yes, I recommend this product.
PostedJuly 2, 2014
We were hot tub virgins. Never had a hot tub before. Used them in spas and on holidays but never had to look after it.
To use one it's a bliss but we found looking after the water quite a challenge. We only had it for two months but we had to change the water twice. The instructions aren't that clear and the process seems to be very absorbing. We would like to take out a care contract so they come out to see what we are doing right and wrong and clean and refill if necessary. Hopefully we'll learn in time.
We love the design and it can fit four adults but the water comes out over the top so you have to full it back up afterwards a little bit.
We purchased the new 2014 model but are yet to receive our steps. How can you sell an incomplete product, I don't know. It's not too bad for young people but if you're not so flexible it's hard to get in and out. I've been chasing but apparently they have no idea when they arrive.
I cannot say anything about the energy costs as yet.
To use one it's a bliss but we found looking after the water quite a challenge. We only had it for two months but we had to change the water twice. The instructions aren't that clear and the process seems to be very absorbing. We would like to take out a care contract so they come out to see what we are doing right and wrong and clean and refill if necessary. Hopefully we'll learn in time.
We love the design and it can fit four adults but the water comes out over the top so you have to full it back up afterwards a little bit.
We purchased the new 2014 model but are yet to receive our steps. How can you sell an incomplete product, I don't know. It's not too bad for young people but if you're not so flexible it's hard to get in and out. I've been chasing but apparently they have no idea when they arrive.
I cannot say anything about the energy costs as yet.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
2
/
5
Value:
4
/
5
Response from HotSpringBy Peggy W. , Customer Service, July 7, 2014
Thanks for reviewing your new spa. If you have not already, give our toll-free customer service line a call to walk through your questions about water care. You should not have to change the water more than every 3-5 months; we'll be glad to work with you to task the hassle out of the water care routine. I will write to you directly to find out more about the steps; they are an accessory and I'd like to talk to your dealer to see what the hold up might be in them getting you what you want. I'll send you a direct email this morning so we can get this resolved right away!
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Review 394 for Jetsetter
Average Rating:
5
/
5
Best in class
GandM
from Morganton, NC
Age:45-54
Gender:male
Yes, I recommend this product.
PostedJune 29, 2014
Well engineered and a dream to use. Fill it up, plug it up, warm it up, soak it up; it's just about that simple. And not only that, it looks gorgeous sitting there. I do wish I could remove the Moto Massage and wear it to work though.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Peggy W. , Customer Service, July 1, 2014
Great review about a great spa! Even though you can't take the moto-massage to work with you, the invigorating massage it provides during an early morning soak should get you though the day...Happy Hot Tubbing!
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Review 395 for Jetsetter
Average Rating:
4
/
5
Good tub
Chuck
from Braintree, MA
Age:45-54
Gender:male
Yes, I recommend this product.
PostedJune 28, 2014
Good tub, I have had 1 control fall off but I would recommend this tub.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Peggy W. , Customer Service, June 30, 2014
Wow! Very cool setting for your spa, Chuck!! This is going to be an excellent hideaway on those blustery Fall days and cold Winter nights. How do we wrangle an invitation to visit? :)
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Review 396 for Jetsetter
Average Rating:
2
/
5
worst
unhappy55
from ky
Age:55-65
Gender:male
No, I do not recommend this product.
PostedJune 20, 2014
I brought one about twenty years ago had two leaks within first five years when third one started I quit using it about fifteen years ago. It was supposed to the best wrong
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Response from HotSpringBy Peggy W. , Customer Service, June 23, 2014
Thank you for writing about a 20 year old spa that you have not used since 1999. Do give the locally authorized dealer a call if you decide you'd like to reactivate the spa. I recommend the tech do a thorough evaluation of the spa before you purchase any parts or services.
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Review 397 for Jetsetter
Average Rating:
5
/
5
HELPS CHRONIC PAIN
JAK48
from Deer Lodge, MT
Age:45-54
Gender:female
Yes, I recommend this product.
PostedJune 13, 2014
Purchased this to help with chronic pain and is already helping.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Jaclyn , Customer Service, June 16, 2014
Thank you for the feedback, Hot Tubber. I am happy to hear that your Jetsetter tub is providing needed relief. Welcome to the Hot Spring family!
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Review 398 for Jetsetter
Average Rating:
5
/
5
Satisfied customer
jacksfnm
from United States
Yes, I recommend this product.
PostedJune 6, 2014
the best spa I've owned. nice lighting. moto massage is great. ACE system is really nice. my only wish is that one could vary the speed of the pump.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Jaclyn, Customer Service, June 9, 2014
Thank-you for your feedback! I am glad to hear you are happy with your Jetsetter hot tub and will share your idea about the pump with our engineering team as many of the spa features you enjoy today were suggested by other spa owners. We constantly strive to provide the best possible ownership experience, and always take into account feedback received from customers. May you enjoy your hot tub for many years to come!
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Review 399 for Jetsetter
Average Rating:
5
/
5
Many improvements
TCF
from The Villages, FL
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedMay 30, 2014
When we lived up north, we owned a HotSpring Sovreign for about 20 years and loved it. We've moved to Florida and purchased the Jetsetter. There have been many improvements in technology that impressed us. The ACE salt system makes water care so much easier. The lighting and controls are greatly improved as well. We love the Jetsetter and have recommended it to a couple of our friends.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Jaclyn, Customer Service, June 2, 2014
Thank-you for your review!
I am so happy to hear that you’ve been a Hot Spring customer for over 20 years! We are honored that you’ve allowed us to be part of your hot tub experience. With the help of customer feedback, you can trust that we are constantly innovating to bring you The Absolute Best Hot Tub Ownership Experience.
We wish you many more years of Happy Hot Tubbing!
I am so happy to hear that you’ve been a Hot Spring customer for over 20 years! We are honored that you’ve allowed us to be part of your hot tub experience. With the help of customer feedback, you can trust that we are constantly innovating to bring you The Absolute Best Hot Tub Ownership Experience.
We wish you many more years of Happy Hot Tubbing!
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Review 400 for Jetsetter
Average Rating:
5
/
5
Long awaited tub
Pattislongwait
from Ohio
Age:45-54
Gender:female
Yes, I recommend this product.
PostedMay 24, 2014
My jetsetter is amazing and is the best place in the world for star gazing!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Peggy W. , Customer Service, May 27, 2014
Glad to hear you're enjoying the Jetsetter spa under the stars. It's a great place to relax and unwind after a hectic day. You'll probably find that you sleep better and wake up refreshed, too. Happy Hot Tubbing!
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