We got our Hot Springs Spa to help with my wife's arthritis and it has, by her just spending 20 minutes at a time once or twice a day in the Spa, she has found it easier to go about her daily activities. It has also allowed her to get a better night's sleep with out the pains associated with her arthritis.
I also find it quiet relaxing and refreshing, and we were able to have it installed indoors. In a room that does allow us to open windows if we want that outdoor feeling or when the temperature drops as it did early this week to -7 keep them closed and still enjoy.
I would also like to add the individuals at Ohio Pools and Spa's located in Ohio have been wonderful, from sales to installation to assistance when we have had a question.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
4/ 5
Response from HotSpringBy The Hot Spring Team , Marketing, January 13, 2014
Dear Hot Tubber,
Thank you for the wonderful feedback. I am thrilled to hear your hot tub has eased your wife's arthritis pain, and has brought both of you enjoyment. The indoor installation looks fantastic from your photos, and I'm sure it has been a bit warmer during recent cold weeks. I wish you and your wife many years of happy hot tubbing!
Erica The Hot Spring Team
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Jim & Chris
Middlefield, OH
Very helpful comments!
Posted February 7, 2014
J and N, thank you for your review! We are headed to Ohio Pools and Spas TODAY, for our first look at buying a Jetsetter. I really appreciate your comments and your dealership recommendation!
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Review 422 for Jetsetter
Average Rating:
5/ 5
2013 Jetsetter
GBCB
from Florence, OR
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedJanuary 3, 2014
Purchased in Aug. Delivered in September. Enjoyed ever since.
We live on the central Oregon Coast. My wife and I (56 and 66) decided to buy a spa somewhere in the middle of the year. We researched many different manufacturers, sizes, capabilities and durabilities. We quickly landed on Hot Spring Spas as being the best combination of reputation, reviews, variety. Quality is a big thing with us generally. This purchase was going to be no exception.
Our closest dealer is Onsen Spas in Eugene, sixty miles away. They were and continue to be a pleasure to deal with. They first operated a hot tub rental facility. A couple of years later, 1983, they started selling HotSpring Spas. Thirty years. High quality operation. Full Service. No pressure sales. We had found a good place. We settled on the Jetsetter model pretty quick. It fit our particular requirements.
Whatever we got was going to locate on our small deck. We live in a hilly area. Access to the deck wasn't going to be easy, or so we thought. Anyway the Jetsetter was the perfect size. We thought originally that the 120v 20 amp circuit available on the deck would be sufficient. But further examination proved that we would have to extend a new circuit from our main panel. I decided that with a new circuit we might as well do a 240v 50a. I am an electrician; so this really wasn't so bad. We spent $400 on materials. Onsen provided the sub-panel. We were ready for delivery.
Don and Renee from Onsen came out to our site to make recommendations. The most important of which was how to get the Spa onto the deck. Don knew a crane operator who fit the bill perfectly. On the day of delivery all was ready. Don arrived on time and with a crew. The crane arrived shortly thereafter. In no more than a quarter hour the spa was in place on the deck and the crane operator left. Really it was quite impressive. We spend a little time stripping down the packaging, installing a cover and lifter device, positioning the spa and then a bit more time finishing the electrical hook up. All went well.
We filled the Jetsetter with water, which didn't take long. I got a tutorial in chemical usage for the tub. We turned the thing on. It worked. Heating up the tub was going to take a couple hours. We went over the operation of the spa and the cover. Don and his crew left. I was still a bit apprehensive of how it would all work out. But within a few days I had mastered the chemical regimen. The tub has worked flawlessly since.
We use the EverFresh system. The ozonator flows out of the drain on the floor of the spa. A silver Ion cartridge inserts in the constant flow filter. Add Sanitizing and pH chems. Done. We use very little chemical and have had zero problems with smell (as in none) or cloudy water or irritations of eyes or skin. It all is much easier than I thought it would be.
Right here I have to say that the trick to the chemicals is in getting the Total Alkalinity and Calcium Hardness within specification. It may take an hour or a day or maybe two, but before adding anything else get those two parameters in balance. Next Some DiChlor to activate the Silver Ion cartage and shock the water. After that I use MPS daily and pH up or pH down to keep the pH within spec. I check and balance the pH every day, use DiChlor once a week. Easy and neat. Really no problem at all.
Now here's a discovery. I highly recommend you upgrade to the TriX filters. It seems to reduce filter restriction significantly. The ozonator creates more bubbles and shows more flow. The tub heats more quickly and stays at temperature better. I know they filter better. Once a month the filters have to be cleaned. I spray them down with the appropriate filter cleaner and let it soak in for 15 minutes. Then I spray them with the garden hose in my driveway. Use a nozzle on hard spray, then just softly to rinse. Reinstall. Also, very easy.
We purchased the tub primarily to be therapeutic. I have Ankylosing Spondylitis. My back is a constant source of pain. My doc and I have now gotten the worst of it under control, but the Jetsetter is a revelation. I call it my pain eraser. I use the tub every day I can. Sometimes twice a day. We don't have it very hot. 101 to 102 is where we settled for temperature.
We love the Jetsetter. Sure I wish it were larger, but it is the right combination of size, economy of usage, and heat for my back. I thought maybe I would taper off on usage for some reason. This has not happened. I look forward to getting in each day.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
Response from HotSpringBy The Hot Spring Team , Marketing, January 7, 2014
Dear Hot Tubber, Wow! Thank you for the incredible feedback. The detail is tremendous. We are so thrilled to hear you had an excellent experience with Onsen Spas, and that you've experienced some pain relief. Thank you for being a Hot Spring customer, and providing a long list of recommendations for other owners, and future owners. We truly appreciate the time you spent providing this feedback for our team.
I wish you many years of happy hot tubbing.
Erica The Hot Spring Team
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Review 423 for Jetsetter
Average Rating:
5/ 5
Our 3rd Hot Springs Jetsetter-The Best
kt
from United States
Age:55-65
Gender:female
Yes, I recommend this product.
PostedDecember 20, 2013
This is our 3rd Jetsetter and we love them. Best jets, best energy, best service. Get one. You will be amazed. Life changing
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
Response from HotSpringBy The Hot Spring Team , Marketing, December 26, 2013
The title of your review says it all. The Hot Spring Team works hard to provide you with the "BEST" each and every day, and we are so lucky to have tremendous customers like you. Thank you for being a Hot Spring customer--for the third time! Please let our team know if you need any assistance in the future.
Happy New Year and Happy Hot Tubbing!
Erica The Hot Spring Team
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Review 424 for Jetsetter
Average Rating:
5/ 5
New technical improvements make it great
sid hunter
from Panora, Iowa
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedDecember 19, 2013
The lighting and control panel brings spa enjoyment to a higher level.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
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Review 425 for Jetsetter
Average Rating:
5/ 5
First Time Hot Springs Owner
Angel0309
from Gainesville, VA
Age:25-34
Gender:female
Yes, I recommend this product.
PostedDecember 9, 2013
Bought this tub for my husband and I at a local home show and couldn't be happier with it. Although it takes a little getting used to the new salt system and balancing the chemicals were eager to use our spa on a daily basis. Thanks Hot Springs for this great experience and excellent level of customer service that you have been able to provide to us.
We look forward to having this tub for many years to come!
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
3/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
Response from HotSpringBy The Hot Spring Team , Marketing, December 10, 2013
Dear Hot Tubber,
What an excellent and generous gift! I'm so glad to hear you had an excellent purchase experience, and that you fell in love with a Hot Spring at the local home show. Our team is always here to assist you with any questions on the ACE System. I encourage you to look at the Hot Spring YouTube page for quick help from our team: http://www.youtube.com/user/HotSpri....
Happy Holidays and Happy Hot Tubbing!
Erica The Hot Spring Team
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Review 426 for Jetsetter
Average Rating:
5/ 5
Most relaxing time of the day.
JR02
from Tyler, TX
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedDecember 7, 2013
Our Jetttsetter provides the most relaxing time of the day.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
Response from HotSpringBy The Hot Spring Team , Marketing, December 10, 2013
What a perfect way to start or end your day! I'm happy to hear your Jetsetter provides you with the opportunity to relax. I wish you many sunrises and sunsets in your hot tub.
Happy Holidays and Happy Hot Tubbing!
Erica The Hot Spring Team
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Review 427 for Jetsetter
Average Rating:
2/ 5
Very disappointed
dhelfer
from Port Angeles, WA.
No, I do not recommend this product.
PostedDecember 2, 2013
After using this spa for the first time, I was pretty discouraged because there is no comfortable seat that you can sit in and truly relax. The force of the Moto Massage literally pushes me out of the seat and if I turn it down low enough so it doesn’t, then it’s too low to be effective as a massager. I have tried many times over the last year and a half to find it comfortable, but I always get out of it frustrated. The overall quality is great, it’s just not a comfortable spa. I paid nearly $7000 for it, so you can imagine why my disappointment.
Comfort:
1/ 5
Quality:
4/ 5
Ease of Water Care:
4/ 5
Energy Efficiency:
5/ 5
Value:
2/ 5
Response from HotSpringBy Peggy W. , Customer Service, December 4, 2013
Thank you for providing feedback about your spa. You did not mention whether you did a "wet test" prior to purchase; most dealers offer this in a private room or to at least sit in a dry spa to help make the purchase decision. If you haven't already, do check with your dealer re: a possible trade-in to another model better suited to your specific needs.
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Comments (1)
Anonymous
Posted February 20, 2014
I did go to the dealer approximately 60 days after purchasing this spa to inquire about a "trade-in", but apparently too much time had passed. I don't fault the dealer, as they are simply the middle-man selling your product. My issue is that the spa is very uncomfortable, and at this point I see it as nothing but "a good selling point" when the time comes to sell our house.
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Review 428 for Jetsetter
Average Rating:
3/ 5
unsatisfied
Retired
from OKC
Age:Over 65
Gender:male
No, I do not recommend this product.
PostedNovember 25, 2013
We have had our Jetsetter for about 8 weeks now and I guess you can get A bad unit in anything you buy but I thought I was buying the best. It seem to work good for about 5 weeks than it quit heating. The power lite on the control panel and the front of the tub go out. Resetting the circuit breakers doesn't help. The water temp will drop to sometimes as low as 80 degrees. It will stay off 18 to 24 to 36 hours than just come back on by itself and work ok for 3 or 4 days than go of again. It is very undependable. The heater is A 230v hookup and I have checked power to the tub when it fails and it is ok. I have been to the dealer 3 times and they haven't been out to check anything yet. I payed A lot of money for something that I can only use when it decides to work.
Comfort:
3/ 5
Quality:
4/ 5
Ease of Water Care:
4/ 5
Energy Efficiency:
4/ 5
Value:
2/ 5
Response from HotSpringBy Peggy W., Customer Service, December 11, 2013
Thanks for writing. I have spoken with your dealer and understand you did your own wiring + added an extra wire to the system. The dealer conferred with Watkins' Tech Support team on this; their recommendation was that you remove that additional wire as it is likely the cause of the condition you described. We don't believe you'll have problems with the spa once you remove the extra wire. The dealer remains available to assist and asked that you contact him right away if the spa does it again. He would like to examine the spa before you do any troubleshooting yourself.
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Review 429 for Jetsetter
Average Rating:
2/ 5
I am very unhappy at this time
Dan
from Flint MI
Age:Over 65
Gender:male
No, I do not recommend this product.
PostedNovember 22, 2013
I had a masterspa for 13 years and decided to downsize due to most family members moving away so after much research I found the jetsetter was rated abover the masterspa and I loved it so I thought it was a good fit. Upon setting up the spa I now find that 3 sets of jets don't work and so at this time I am very unhappy. I will be at the store tomorrow to see if we can resolve this issue.
Comfort:
4/ 5
Quality:
1/ 5
Ease of Water Care:
4/ 5
Energy Efficiency:
2/ 5
Value:
3/ 5
Response from HotSpringBy Peggy W. , Customer Service, November 25, 2013
Thank you for providing feedback about your spa. I will be contacting your dealer to see what the issue may have been. I will send you a direct email to request specific information so that I can assist directly if you'd like me to do so.
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Review 430 for Jetsetter
Average Rating:
5/ 5
Hot Spring Spa
tennis pro
from West Palm Beach, Fl.
Age:55-65
Gender:male
Yes, I recommend this product.
PostedNovember 21, 2013
I have owned two Hot Spring spas in the last 24 years. I use my spa daily and don't know what I would do without it. I am an avid tennis player and my spa makes it possible to play five days a week at the young age of 63. The quality is second to none and my Hot Spring dealer has never let me down. I would recommend a Hot Spring spa to anyone looking for the best.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
Response from HotSpringBy The Hot Spring Team , Marketing, November 22, 2013
Dear Hot Tubber, Thank you for 24 years as a Hot Spring customer! I am thrilled to hear that regular spa use has enabled you to play tennis 5 days/week. You certainly have a lot of opportunities to enjoy the tennis court and sunshine in Florida :) We value your commitment to our brand and your dealer. We look forward to many years of offering you the best. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica The Hot Spring Team
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Review 431 for Jetsetter
Average Rating:
5/ 5
Best Spa for Our Purpose
Gary and Lisa
from Lewistown, IL
Age:55-65
Gender:male
Yes, I recommend this product.
PostedNovember 20, 2013
My wife and I have used the Jetsetter every evening since we installed it on our deck three weeks ago. We are both runners and it is perfect for massaging those sore muscles after a workout. We have noticed two things since using the spa, first our aches and pains are eased significantly after using the spa and second we are both sleeping much better. So far no problems with the Jetsetter and look forward to many years of use.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
Response from HotSpringBy The Hot Spring Team , Marketing, November 24, 2013
Dear Hot Tubber, Sounds like your Jetsetter is the perfect fit for your active lifestyle! I am happy to hear you and your wife are enjoying the new addition to your deck. We wish you many happy years with your hot tub, and continued post-workout relief. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica The Hot Spring Team
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Review 432 for Jetsetter
Average Rating:
1/ 5
Disappointed Hot Springs Owner
Dissatisfied
from North Carolina
Age:45-54
No, I do not recommend this product.
PostedNovember 18, 2013
I have owned several Hot Springs tubs from the 6-8 person to the jetsetter over the years with great pleasure. Unfortunately appears the quality and workmanship has dropped dramatically. Have had constant issues with lighting, water care salt system and ozonator and can't seem to get anything to last more than 6 months without breaking down.
Comfort:
4/ 5
Quality:
1/ 5
Ease of Water Care:
2/ 5
Value:
1/ 5
Response from HotSpringBy Peggy W. , Customer Service, November 25, 2013
Thanks for writing in; I have been speaking with you on the phone already and believe the ozonator is working correctly now! Our customer service team remains available to you. Give us a call as needed!
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Review 433 for Jetsetter
Average Rating:
5/ 5
First time tubber
Great Experience!!
from Spartanburg, SC
Age:55-65
Gender:male
Yes, I recommend this product.
PostedNovember 10, 2013
Excellent purchase! After only a couple of weeks, my wife says she is sleeping better and both of us have noticed considerable changes in back discomfort. We both have back issues. Same pump as the bigger tubs so plenty of power.Thank you to the store staff which carried over to the great delivery staff for all their help and information. We dealt with the Greenville, SC store and will definitely send referrals their way.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
4/ 5
Response from HotSpringBy Vanessa, Customer Service, November 12, 2013
Thank for your feedback!
We are delighted to hear that you and your wife are enjoying your new spa. For both of you to be experiencing back relief and improved sleeping is wonderful! Together, with the great staff from Greenville, SC we are here to support in any way that we can.
Welcome to the Hot Spring family!
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Review 434 for Jetsetter
Average Rating:
4/ 5
Great Buy
Garjwilliams
from Longview Texas
Age:25-34
Gender:male
Yes, I recommend this product.
PostedOctober 26, 2013
I just recently bought a used Jetsetter and i talked to Hiedie at the longview locations several times she was a huge help in the buying process. i will be buying my chemicals with the hot springs store in longview texas.
Comfort:
4/ 5
Quality:
4/ 5
Ease of Water Care:
4/ 5
Energy Efficiency:
4/ 5
Value:
5/ 5
Response from HotSpringBy Vanessa, Customer Service, October 28, 2013
Congratulations on your new Jetsetter! Thank you for your feedback. I am happy that Hiedie was able to help you with all your Hot Tub needs. If we can ever be of help please feel free to contact us at 800-999-4688. Welcome to the Hot Spring Family!
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Review 435 for Jetsetter
Average Rating:
5/ 5
Best Purchase Ever!
leaannknight67
from Wesson, MS
Age:45-54
Gender:female
Yes, I recommend this product.
PostedOctober 22, 2013
We love our hot tub. I have had neck and back surgery and this really helps. We should have purchased it years ago.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
Response from HotSpringBy The Hot Spring Team, Marketing, October 23, 2013
I'm so happy to hear your Hot Spring is the "best purchase ever!" Our team is here to help you at any time, and provide you with the absolute best post purchase experience. Thank you for joining the Hot Spring family :) I wish you many happy years hot tubbing!
Erica The Hot Spring Team
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Review 436 for Jetsetter
Average Rating:
4/ 5
Gtreat Size
Gumby
from Reno, Nv
Age:45-54
Gender:male
Yes, I recommend this product.
PostedOctober 1, 2013
The size of this spa is what we love the most... perfect for small patio
Comfort:
5/ 5
Quality:
3/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
3/ 5
Value:
4/ 5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, October 3, 2013
Thank you for your spa review! I am happy to hear you are enjoying your Hot Spring, and that you enjoy the size. Sounds perfect for your patio space :) Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica The Hot Spring Hot Tub Team
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Review 437 for Jetsetter
Average Rating:
5/ 5
Bought It for Relief of Pain Love it for The Best Sleep in Years
Ron 8
from Texarkana, TX
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedSeptember 23, 2013
Was ready to move from TX to FL for warmer weather to help my knee and back pain. Friends talked me into buying a HotSprings Spa. While it has helped greatly reducing my pain, I would purchase it alone for the great sleep I get. At 67 getting to sleep quickly and staying asleep all night was something in my past. Now some nights I barely remember putting my head on the pillow and sleep thru most nights. My HotSprings spa has been everything and more as advertised. If you are thinking about buying one, don't wait, do it now.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 24, 2013
Thank you for the tremendous feedback! The Best Sleep in Years sounds absolutely fantastic. We are thrilled to hear the spa has helped reduce your knee and back pain as well. We are happy Hot Spring was able to keep you in Texas and provide you with some relief. Thank you for joining the Hot Spring family :)
Happy Hot Tubbing!
Erica The Hot Spring Hot Tub Team
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Review 438 for Jetsetter
Average Rating:
5/ 5
Best investment yet!
Adam_G
from Dyersburg, Tn
Age:25-34
Gender:male
Yes, I recommend this product.
PostedSeptember 14, 2013
My wife has always wanted a spa. So after hours of research and picking Kevin's brain at aloha pool and spa. I decided to go ahead and try it out. We went with the jetsetter since its just the 2 of us and like the compact size on the patio. I didn't think I would use it much as I bought it for the wife, but I have already gotten my money's worth out of it. Very relaxing, Don't know how we ever did without it. Best spa on the market. I don't think you could go wrong with any of the hot springs models.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
4/ 5
Response from HotSpringBy Steve, Customer Service, September 16, 2013
Thank you for your honest feedback and support! It is great to hear the Jetsetter fits nicely on your patio and has added value to your time at home. We appreciate your business. Welcome to Hot Spring! :)
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Review 439 for Jetsetter
Average Rating:
5/ 5
Awesome Spa
MikeCA
from Bay Area, California
Age:55-65
Gender:male
Yes, I recommend this product.
PostedSeptember 13, 2013
We owned a competitors spa for about 5 years and were not pleased with it all. We decided to replace it with a Hot Springs and we are so glad we did. Our new Jetsetter is such a pleasure to use and maintain! The ACE system is simply amazing and allows me to spend more time enjoying our spa and less time being a water chemist. The water is crystal clear, with none of the heavy chemical smells we were used to in the old spa. Everything about the Jetsetter is about ease and quality, from the lighting to the cover and lifter. We couldn't be more pleased!
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
By Customer Service Hot Spring Janet, November 14, 2019
We are so happy to hear you enjoy your Jetsetter spa and it's easy maintenance.
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 13, 2013
Dear Hot Tubber,
I am so pleased to hear you are enjoying your hot tub, and that you decided to join the Hot Spring family. Our goal is to make your water care experience as simple as possible, and we are pleased to hear the ACE System has provided you with that opportunity. I wish you many happy hears with your Jetsetter. Happy Hot Tubbing!
Erica The Hot Spring Hot Tub Team
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Review 440 for Jetsetter
Average Rating:
5/ 5
Our Second Hot Spring Spa
2Seniors
from Homer Glen, Il
Age:Over 65
Gender:female
Yes, I recommend this product.
PostedSeptember 9, 2013
Easy to operate and care for. Perfect for seniors with age related aches and pains. The lid is light weight on this smallest of spas in the Highlife Collection. We are pleased with the minimal cost to operate.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
By Customer Service Hot Spring Janet, November 14, 2019
We are glad to hear this is your second Hot Spring spa!
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 10, 2013
Dear Hot Tubber, Thank you for your feedback! I am happy to hear you find your spa easy to operate and enjoy. Our team is here to help you at any time. Thank you for being a Hot spring customer.
Happy Hot Tubbing!
Erica The Hot Spring Hot Tub Team
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