Customer Reviews for Highlife® Jetsetter

Jetsetter

Highlife® Jetsetter

  • 3 adults
  • 7' x 5'5 " x 29"/2.13m x 1.65m x .74m
  • 200 gallons/750 litres
Average Customer Rating:
4.589 out of 5
4.6
 out of 
5
(637 Reviews)
Open Ratings Snapshot
Rating breakdown 637 reviews
5 Stars
498
4 Stars
78
3 Stars
23
2 Stars
14
1 Star
24
333 out of 356(94%)reviewers recommend this productbrand.
Customer questions and answers:
7 Questions | 6 Answers
Customer Reviews for Jetsetter
Review 441 for Jetsetter
Average Rating:  
4 / 5
4 / 5

Electrical problems

Customer avatar
Mike r
from Marion ma
No, I do not recommend this product.
PostedSeptember 8, 2013
Great tub, plumbing wise. Howevere I've had to have the service guys out here three times in two years for lights/electrical issues. Right now none of them lights work. The dealer has ordered the parts and will be here next week, but what happens after that? The lights have a two year warranty that expires in November.
Comfort:  
4 / 5
4 / 5
Quality:  
3 / 5
3 / 5
Ease of Water Care:  
4 / 5
4 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
4 / 5
4 / 5
Response from HotSpringBy SteveCustomer ServiceSeptember 9, 2013
Thank you for your feedback! We are glad you're enjoying the spa. Please check your inbox for a personal note from our Customer Service team regarding your service calls. We will assist you however possible. Thank you for your business!
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Review 442 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Downsize

Customer avatar
larre
from Idaho
Yes, I recommend this product.
PostedSeptember 8, 2013
Went from an old classic D to the jetsetter now that the kids are all gone. Love the jetsetter. Cannot have a better hot tub than a Hot Springs. Now have had one for over 30 years.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
By Customer Service Hot Spring JanetNovember 14, 2019
We are glad you enjoy the Jetsetter spa! hotspring_brand
Response from HotSpringBy SteveCustomer ServiceSeptember 9, 2013
Thank you for your 30+ years of loyalty to Hot Spring! We are extremely grateful! Congratulations on your new Jetsetter, and please contact us if we can ever assist you. Welcome back to Hot Spring!
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Review 443 for Jetsetter
Average Rating:  
3 / 5
3 / 5

Living the spa life

Customer avatar
Karen56
from Garland, TX
Age:55-65
Gender:female
Yes, I recommend this product.
PostedSeptember 4, 2013
I bought this spa because it's small - fits perfectly on my patio; the therapeutic jets that run up and down you back - little piece of heaven there; and the ease of caring for the water. You really can't beat cleaning the filters and putting in only two products per week. That's it! No testing. Easy, Breezy.
The regulators could be a better quality - for the price, I expected more! The handles come off, and they don't control the full spectrum from off to high.
Overall, a good concept in the working.
Comfort:  
3 / 5
3 / 5
Quality:  
3 / 5
3 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
3 / 5
3 / 5
Value:  
2 / 5
2 / 5
Response from HotSpringBy Peggy W.Customer ServiceSeptember 18, 2013
Thank you for your feedback about the spa. Yes, that moto-massage jet is SO soothing as it fluctuates up/down your spine (my favorite, too). The handle shouldn't come off tho' and should offer you the full spectrum. I will email you directly so we can figure that out and improve the spa's performance for you!
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Review 444 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Best thing I ever did for myself.

Customer avatar
KathyF
from Atlanta, Ga
Age:55-65
Gender:female
Yes, I recommend this product.
PostedAugust 30, 2013
With fibromyalgia, working at a computer all day was miserable. My neck and shoulders were constantly in muscle spasms. I would get up to walk, and felt like a 89 year old instead of a 59 year old.
Since my purchase of the JetSetter, I get up every morning and spend 20-30 minutes in the hot tub with the jets on my shoulders and back, and this has helped me immensely with my comfort level while at work. Then of course, a night or two a week, i have a soak, just to relax. Overall - on a scale of 1-10 -- I rate my tub a 10.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
4 / 5
4 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
4 / 5
4 / 5
By Customer Service Hot Spring JanetNovember 14, 2019
We are glad to hear the Jetsetter has helped with your comfort levels! hotspring_brand
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingSeptember 3, 2013
Dear Hot Tubber,
Thank you so much for your feedback! I am sorry to hear you've had neck and shoulder pain, but happy to hear your Jetsetter has provided you with some relief while at work. Twenty minutes in your spa is an excellent way to start your day. Please let our team know if you need any assistance. We want you to continue to have a "10" experience.

Erica
The Hot Spring Hot Tub Team
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Review 445 for Jetsetter
Average Rating:  
4 / 5
4 / 5

1998 Jetsetter(yes 1998)

Customer avatar
Bill
from Tn
Age:55-65
Gender:female
Yes, I recommend this product.
PostedAugust 29, 2013
Has stood the test of time and so has the leak from the factory.
Comfort:  
4 / 5
4 / 5
Quality:  
3 / 5
3 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
3 / 5
3 / 5
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Review 446 for Jetsetter
Average Rating:  
5 / 5
5 / 5

This is the best purchase that I have ever made. Now it feels like the golden years.

Customer avatar
Rwgroses
from Morton, Pa.
Age:55-65
Gender:male
Yes, I recommend this product.
User submitted photo
PostedAugust 27, 2013
This hot tub was the perfect size for our screen porch. The cover is so easy to remove and recover that even my wife can do it. It uses very little electric and is so easy to take care of the water you don't need to be a chemist. The lighting at night is so inviting you want to jump right in. I would recommend this Hot to anyone.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
By Customer Service Hot Spring JanetNovember 14, 2019
We are glad to hear you are enjoying the Jetsetter spa! hotspring_brand
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingAugust 28, 2013
Dear Hot Tubber,
Thank you for your review and photo! I am happy to hear your Hot Spring is the perfect size for your porch, and that you and your wife have found the cover easy to use. Our team wishes you many happy years with your hot tub. Please let our team know if you need any assistance in the future.

Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team
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Review 447 for Jetsetter
Average Rating:  
5 / 5
5 / 5

love the saltwater

Customer avatar
jeff
from cling50261@aol.com
Age:55-65
Gender:male
Yes, I recommend this product.
PostedAugust 26, 2013
This is my 2nd hot spring spa. I had the 1st one for 10 years but really love the ease of care of the saltwater.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
4 / 5
4 / 5
By Customer Service Hot Spring JanetNovember 15, 2019
We are glad to hear you love the Jetsetter and the FreshWater Salt System! hotspring_brand
Response from HotSpringBy VanessaCustomer ServiceDecember 13, 2013
Glad to hear you love the ACE System we love it too. :)
If we could ever be of assistance please call us at 800-999-4688.

Thank you for choosing Hot Spring! We look forward to serving you for many more years.
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Review 448 for Jetsetter
Average Rating:  
3 / 5
3 / 5

Poor customer service

Customer avatar
RogerG
from San Diego, CA
Age:55-65
Gender:male
Yes, I recommend this product.
PostedAugust 19, 2013
The spa is great. Unfortunately I had some issues early on (eg the controls freezing) that I was told to "not worry about". Also had a leak due to faulty construction. I did manage to get the dealer out to fix the leak, however that was it. I now have what seems to be a dead ozone system and for sure the lighting color wheel is misaligned - very interesting effect of different colors everywhere. I'll try another service organization but to date have not been impressed.
Comfort:  
4 / 5
4 / 5
Quality:  
3 / 5
3 / 5
Ease of Water Care:  
4 / 5
4 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
4 / 5
4 / 5
Response from HotSpringBy Peggy W. Customer ServiceAugust 19, 2013
Thank you for providing feedback about your spa experience. I am disappointed to ready about your experience and will be glad to assist now that I am aware! I will send you a private email for more details and look forward to getting these issues resolved promptly.
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Customer avatar
Disappointed in SC
Bluffton/Hilton Head, SC
Lighting problem, too
Posted August 24, 2013
I purchased my Jetsetter March 2013. The bartop lighting is also not working correctly. We were told it got wet? To date, we are still trying to get it fixed.
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Review 449 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Great quality product

Customer avatar
Wizzard
from Middletown,PA
Age:55-65
Yes, I recommend this product.
PostedAugust 17, 2013
We had a Hot Spring Classic 24 years-Great Product . When we needed a replacement I knew it would have to be another Hot Spring. The Jet Setter fit into our Sunroom perfectly. The lounger, DX Motto Massage and Rotary Hydro-massage features are GREAT !
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingAugust 19, 2013
Dear Hot Tubber,
Thank you for being such a wonderful Hot Spring customer! We are happy to hear that you are enjoying your second Hot Spring. The Jetsetter is a terrific addition to your Sunroom. We would love to see photos. Please let our team know if you need any assistance in the future.

Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team
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Review 450 for Jetsetter
Average Rating:  
3 / 5
3 / 5

Quality control issues

Customer avatar
stevedblcorona
from homosassa,fl
No, I do not recommend this product.
PostedAugust 9, 2013
The unit was purchased new and installed in three weeks there was a water leak that has not been found as of 3 days of dismantling the bottom of the unit. Only owning the unit for a month or so tends to be unacceptable quality issues at the factory to allow this type of failure.
The dealer is trying their best to rectfy the problem, but at the price level of this unit it should not have been released from the factory.
Comfort:  
5 / 5
5 / 5
Quality:  
1 / 5
1 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
Response from HotSpringBy Peggy W. Customer ServiceAugust 14, 2013
Thanks for writing to us about your spa concerns. I have spoken to your dealer today; they have already removed this spa from your home and are bringing you a brand new Jetsetter tomorrow. We appreciate your patience and the good customer care provided by the dealer.
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Review 451 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Just the right size

Customer avatar
Rosieatthespa
from Sacramento, CA
Age:55-65
Gender:female
Yes, I recommend this product.
PostedJuly 30, 2013
We chose the Jetsetter because of the size, comfort, and features. This is our third spa over the last 30 years. Our first spa was a Hot Springs and it lasted us 15 years. Our second spa was not a Hot Springs and it only lasted 10 years and during most of that time it was very loud. The best thing about our new spa is the digital controls. We were used to the old dial type setting. Our new Jetsetter is wired for 220 instead of 110 and remains within 2-3 degrees all the time compared to the 110 models that start to cool off after about 10 minutes. I stay in my spa for 20-30 minutes sometimes up to 3 times a day for my back. It has been the best investment we've made in a long time.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
4 / 5
4 / 5
By Customer Service Hot Spring JanetNovember 15, 2019
We are glad to hear you are enjoying the Jetsetter spa! hotspring_brand
Response from HotSpringBy SteveCustomer ServiceJuly 31, 2013
Thank you for your feedback and welcome back to Hot Spring! :) Congrats on your new Jetsetter and please contact us at any time if we can assist you.
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Review 452 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Outstanding Hot Tub

Customer avatar
Gary44004
from Ashtabula, OH
Age:55-65
Gender:male
Yes, I recommend this product.
PostedJuly 28, 2013
I've waited a few months to submit my review to be sure this hot tub kept up its outstanding performance. I use this hot tub daily and continue to be impressed with its quality and ease of care. I've owned other hot tubs and they can't compare. The Moto-Massage is wonderful and the most beneficial of any jets i have experienced. Ohio pools & Spas has been a tremendous dealer and I highly recommend them and their Hot Springs hot tubs. Hot Spring hot tubs are a premium unit and worth the price!
Comfort:  
4 / 5
4 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
By Customer Service Hot Spring JanetNovember 15, 2019
We are glad to hear you are enjoying the Jetsetter spa! hotspring_brand
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingJuly 30, 2013
Dear Hot Tubber,

Thank you so much for your feedback! I am so pleased to hear you are enjoying your hot tub, and that you had a wonderful purchase experience. Our team appreciates your business, and we thank you for being a Hot Spring customer! Please let our team know if you need any assistance in the future.

Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team
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Review 453 for Jetsetter
Average Rating:  
5 / 5
5 / 5

first spa

Customer avatar
rocketman
from sacramento ca
Age:55-65
Gender:male
Yes, I recommend this product.
PostedJuly 8, 2013
For its size you can not beat it!!!! Easy to maintain/clean
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
4 / 5
4 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
5 / 5
5 / 5
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingJuly 9, 2013
Dear Hot Tubber,
Thank you for your review, and congrats on your first spa! Welcome to the Hot Spring family. Please let our team know if you need any assistance in the future.

Thank you,
Erica
The Hot Spring Hot Tub Team
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Review 454 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Jetsetter

Customer avatar
Insula
from Long Beach, CA
Age:45-54
Gender:female
Yes, I recommend this product.
PostedJune 29, 2013
Perfect small tub for smaller backyards. It blends right in and we use it almost every night. Utility bills barely went up with the 220 wiring. we saw a $5.00 a month increase. Love the summer mode feature!! It is great after a long day at the office to come home and let the tub ease the tensions away.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
Response from HotSpringBy SteveCustomer ServiceJuly 1, 2013
Thanks for your feedback! We are excited to see you are enjoying your Jetstter. Congrats, and welcome to the Hot Spring family!
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Review 455 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Great for what ails you !!

Customer avatar
Georin ILM
from Wilmington,NC
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedJune 25, 2013
Soar back and legs are at there best in warm ,bubbling water!!I really do enjoy the relaxing feeling of my tub. It's at it's best when I get home after a long day at the office. Kick back and relax. Set it lower in the summer and 102 in winter and you are all set.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
4 / 5
4 / 5
By Customer Service Hot Spring JanetNovember 15, 2019
We are happy you enjoy relaxing in the Jetsetter spa! hotspring_brand
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingJune 26, 2013
Dear Hot Tubber,
Thank you for your review! Sounds like a great way to end your day. Summer time or winter time, you are all set for hot tubbing! Thank you for being a great Hot Spring customer.

Erica
The Hot Spring Hot Tub Team
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Review 456 for Jetsetter
Average Rating:  
2 / 5
2 / 5

Very disappointed

Customer avatar
Wizard7
from Westerville, OH
Age:45-54
Gender:male
No, I do not recommend this product.
PostedJune 12, 2013
I bought my Jetsetter spa new in June 2009.last August the Moto Massage quit working and the tub developed an intermittent leak in the Moto Massage area that went away for several months. And the cover started soaking up water. The foam is sealed in plastic! Well apparently not sealed very well. With the availability of modern technology and materials, why can't they design a cover that will last for more than three years? How about a hard cover? That would be nice.
Now, June 2013, the leak has returned full force and will practically drain the tub in a few days. Its very disappointing to pay that much for something that I can only enjoy for 4 years. There is no reason that the tub could not be build to remain water tight forever. If HotSpring would put a little more quality into the materials and workmanship, these things would not happen. But I guess if it works for a year (the warranty period) then why would they care. Repairs are dreadfully expensive and I'm sure are a major source of revenue.
Now I begin the process of ripping it apart to find and fix the source of the leak. It's gonna be a "fun" week.
Comfort:  
4 / 5
4 / 5
Quality:  
1 / 5
1 / 5
Ease of Water Care:  
3 / 5
3 / 5
Energy Efficiency:  
3 / 5
3 / 5
Value:  
1 / 5
1 / 5
Response from HotSpringBy Peggy W. Customer ServiceJune 13, 2013
Thanks for writing. Before you tear into the spa, do give Watkins a call! If you purchased a Jetsetter in Aug 2009 from an authorized dealer, you have a 5 year Warranty on the spa, not 1 year. Let's review all of your concerns together. I think you'll be pleasantly surprised! Our toll-free number is in the back of your owner's manual. I will also email you privately. I think we can help!
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Customer avatar
Wizard7
Westerville, OH
Issues resolved - thanks!
Posted July 19, 2013
I initially thought the warranty was only one year, but after I was informed that it was actually five years, I had the local Hot Spring dealer make the repairs. The tub works again, and it was all fixed under warranty. I'm happy again enjoying my spa!
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Fastdriving
Bailey, CO
I am with you on the warranty issue
Posted July 18, 2013
Have to agree about the customer service ending with the warranty and the quality issues vs. price.
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Review 457 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Love my Jetsetter

Customer avatar
riley
from Albuquerque, NM
Yes, I recommend this product.
PostedJune 10, 2013
3rd Hot Spring Spa that I have owned.
Love the reliability and comfort.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
3 / 5
3 / 5
Value:  
5 / 5
5 / 5
By Customer Service Hot Spring JanetNovember 15, 2019
We are glad to hear you love the Jetsetter spa! hotspring_brand
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingAugust 22, 2013
Lucky number three! Thank you for the review and positive feedback! I am happy to hear you are enjoying you hot tub. Please let our team know if you need any assistance in the future!

Erica
The Hot Spring Hot Tub Team
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Review 458 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Second Hot Springs We Have Purchased, Always the Best!

Customer avatar
Diver Dan 27
from Lincoln, NE
Age:45-54
Gender:male
Yes, I recommend this product.
PostedJune 3, 2013
This is the second spa we've owned. The first was Hot Springs, our second spa was an easy choice. Hot Spring Spas. Quality and Elegance in one nice package.
Comfort:  
4 / 5
4 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
4 / 5
4 / 5
By Customer Service Hot Spring JanetNovember 15, 2019
We are glad to hear this is your second Hot Spring spa and we appreciate your business! hotspring_brand
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingJune 6, 2013
Dear Hot Tubber,

Thank you for joining the Hot Spring family (twice)! I am glad you were able to make an easy choice for your second spa purchase. Please let our team know if we can be of any assistance. We encourage you to share your experience with friends.

Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team
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Review 459 for Jetsetter
Average Rating:  
5 / 5
5 / 5

late-bloomer

Customer avatar
sarathewonderdog
from Upstate, NY
Age:45-54
Gender:female
Yes, I recommend this product.
PostedJune 1, 2013
Purchased my first hot tub this year and have had it in use this Spring. I enjoy gardening and an active outdoor life and have enjoyed relaxing in it after a busy day. Living in the Northeast, I was concerned how much it would cost me to run it versus how much I would use it. It has proven to be a guilty pleasure!
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
4 / 5
4 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
4 / 5
4 / 5
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingJune 3, 2013
Dear Hot Tubber,
I am so pleased to hear you have purchased your first hot tub! Living in the Northeast you can enjoy your Hot Spring year-round. It will feel extra nice during those cold winter months. Please let our team know if you need any assistance in the future. We want you to enjoy your hot tub for many years to come.

Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team
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Aquacat
Long Island, New York
How did I manage without one!
Posted June 6, 2013
This is my third season with my hot tub. When I purchased it I was walking with a cane due to a knee injury. I found immediately improvement with just the hydrotherapy. I now do yoga positions in the tub and can assume positions that I could never do outside of being in the water. I love being able to kneel down again. I enjoy sharing my spa with family and friend and am sorry I did not buy one sooner. Don't wait until you are in your 70's. Enjoy good fun and health benefits now!
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Review 460 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Excellent Couples Spa

Customer avatar
RandS
from Smith Mountain Lake, Virginia
Yes, I recommend this product.
PostedMay 30, 2013
We rarely entertain so the Jetsetter was just the spa that we were looking for. It is more than adequate for the two of us. Water care is a breeze, and the quality of the construction is outstanding. What a wonderful addition to our outdoor living space. We use it year-round.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
By Customer Service Hot Spring JanetNovember 15, 2019
We are happy both of you are enjoying the Jetsetter spa! hotspring_brand
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingJune 3, 2013
Dear Hot Tubber,

Thank you for your product review. I am so pleased to hear you are enjoying your Jetsetter, and that you use it year-round. Please let our team know if you need any assistance in the future. Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team
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