Customer Reviews for Highlife® Jetsetter

Jetsetter

Highlife® Jetsetter

  • 3 adults
  • 7' x 5'5 " x 29"/2.13m x 1.65m x .74m
  • 200 gallons/750 litres
Average Customer Rating:
4.589 out of 5
4.6
 out of 
5
(637 Reviews)
Open Ratings Snapshot
Rating breakdown 637 reviews
5 Stars
498
4 Stars
78
3 Stars
23
2 Stars
14
1 Star
24
333 out of 356(94%)reviewers recommend this productbrand.
Customer questions and answers:
7 Questions | 6 Answers
Customer Reviews for Jetsetter
Review 461 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Dozen years and still PERFECT

Customer avatar
Joe in Ventura
from Ventura California
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedMay 28, 2013
Except for some minor issues with air-side check valves, this spa has provided efficient, reliable, and wonderfully relaxing service for all the years we have had it
Comfort:  
4 / 5
4 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingMay 29, 2013
Dear Hot Tubber,

Thank you for your product feedback. I am pleased to hear you are having a relaxing experience with your hot tub. I am disappointed to read about the minor issues with your Hot Spring. At your convenience, please give our customer service team a call at 1-800-999-4688, extension 8432 so that we may better assist you. I want you to fully enjoy your Jetsetter for many years to come!

Erica
The Hot Spring Hot Tub Team
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Review 462 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Best Decision!

Customer avatar
HarrisTRSC
from Travelers Rest, SC
Age:45-54
Gender:female
Yes, I recommend this product.
PostedMay 28, 2013
We could not be happier with our Jetsetter spa. It was designed impeccably well for comfort and range of jet applications. No matter what joint or spot you wish to target, there is a comfortable way to achieve it. The moto massage is fantastic...for back and feet. Our sales team in Greenville, SC did a great job of helping us select and learn about care of our spa. It is the best investment decision we have made this year!!
(And the only jet-setting we want to do is right at home!)
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
By Customer Service Hot Spring JanetNovember 15, 2019
We are happy to hear you are enjoying the Jetsetter spa! hotspring_brand
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingMay 29, 2013
Dear Hot Tubber,
Thank you so much for your feedback! I am pleased to hear you are enjoying your new Jetsetter, and that the team in South Carolina was able to assist you in picking the perfect hot tub for you. I hope you continue to enjoy jet-setting in your own backyard for many years to come.

Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team
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Review 463 for Jetsetter
Average Rating:  
5 / 5
5 / 5

love my new jetsetter

Customer avatar
triscuit
from Rhode Island
Age:55-65
Gender:female
Yes, I recommend this product.
PostedMay 27, 2013
My jet setter is great, very relaxing. I owned a prodigy before...but Nemo did it in this past winter.
Took a little getting used to, as it is not as deep as the prodigy. but is perfect now, i am usually alone in it, but there is room for a friend or two. Just the right size.
I use silver ion and MPS, no chlorine necessary
Great product
Comfort:  
4 / 5
4 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
4 / 5
4 / 5
By Customer Service Hot Spring JanetNovember 15, 2019
We are happy to hear you love your Jetsetter! hotspring_brand
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingJune 12, 2013
Dear Hot Tubber,
Thank you for your review! I am pleased to hear you are enjoying your Jetsetter. It sounds like it is the perfect fit for you. We wish you many happy years in your Hot Spring!

Erica
The Hot Spring Hot Tub Team
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Review 464 for Jetsetter
Average Rating:  
4 / 5
4 / 5

Great for couples

Customer avatar
bluefanatic
from Sealy, TX
Age:55-65
Gender:female
Yes, I recommend this product.
PostedMay 26, 2013
Even though it says 3 people, it is most comfortable with 2 only.
Only complaint I have is adjusting the strength of the jets. They are too strong to sit in front of yet to turn them down interferes with the circulation of the water.
Comfort:  
4 / 5
4 / 5
Quality:  
4 / 5
4 / 5
Ease of Water Care:  
4 / 5
4 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
4 / 5
4 / 5
Response from HotSpringBy SteveThe Hot Spring Hot Tub TeamMay 29, 2013
Thanks for your feedback! We appreciate it! At your convenience, feel free to call to our Customer Service team at 800-999-4688. We would like to help you optimize the performance of your spa.

Steve
The Hot Spring Hot Tub Team
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Review 465 for Jetsetter
Average Rating:  
5 / 5
5 / 5

GREAT PURCHASE !!!!!!!!!

Customer avatar
Dee-71
from Michigan City Indiana
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMay 25, 2013
I really thing we made a super purchase, the reason I say that is we looked at different models in the same class as the Jettsetter but were not impressed with there all around quality. What sets our hot tub apart is the all around quality. The Motto Massage is fantastic it gives you a complete workout on your whole back from your neck to your lower extremeties all the jets on the different seats are set just right to hit any part of the body you need worked on. My wife and I love it , use it every day.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
4 / 5
4 / 5
Response from HotSpringBy SteveThe Hot Spring Hot Tub TeamMay 28, 2013
Thanks for your feedback! We think you made a super purchase also! The Jetsetter is a great product, and we're excited for you to enjoy it daily for years to come!
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Review 466 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Great Hot Tub

Customer avatar
mark
from cheyenne wy
Age:45-54
Gender:male
Yes, I recommend this product.
PostedMay 24, 2013
Very pleased with purchase. First tub bought, its so easy to use.
Comfort:  
4 / 5
4 / 5
Quality:  
4 / 5
4 / 5
Ease of Water Care:  
4 / 5
4 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
5 / 5
5 / 5
Response from HotSpringBy SteveThe Hot Spring Hot Tub TeamMay 28, 2013
Thanks for your feedback! Welcome to the Hot Spring family and congratulations!
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Review 467 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Great Purchase

Customer avatar
Rio
from Santa Rosa, CA
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMay 21, 2013
The spa is comfortable easy to use and maintain. My wife and I enjoy late evening soaks under the stars.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
4 / 5
4 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
4 / 5
4 / 5
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Review 468 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Perfect for Us

Customer avatar
b
from california
Yes, I recommend this product.
PostedMay 21, 2013
I took a sawzall to the old redwood sided 8 foot tub we had - it was so old and rotted. This new Jetsetter is light years away from the old analog technology. I looked in the inside panel IT HAS COMPUTER CHIPS!. Digital technology is so efficient and easy to use.
At first I kept checking water specs but after the 1st week all settled in and holy cow I very seldom have to adjust anything - levels are so steady, unbelievable. I also attribute this to the ACE system. I highly recommend it. We use very little chemical - hardly ever!
About 225 gallons of water, compared to our old of 500 gallons - & don;t worry you can soak up to your neck if you want. We love our Jetsetter & so glad we got it.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
Response from HotSpringBy SteveThe Hot Spring Hot Tub TeamMay 23, 2013
Thank you so much for your feedback! :) We are so excited to see you enjoying the newest features in our spas, particularly the incredible benefits of the ACE system!
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Review 469 for Jetsetter
Average Rating:  
5 / 5
5 / 5

I love this spa!

Customer avatar
Frankie
from St. Louis, Mo.
Age:55-65
Gender:female
Yes, I recommend this product.
PostedMay 21, 2013
I went from a Soverein to a Jetsetter. I loved the Soverien, but had problems with leakage. Hot Springs and the retailer; Baker Pool and Spa worked with me and we decided to replace the spa. I love the Jetsetter more because it is so easy to care for, takes up less space in my spa room and is very easy to use as a one person unit. It is spacious, great jet choices and easy to care for. I use the ozonator and Silk Balance and find it is eay to keep the water perfect. This spa is great for 1 or 2 people, 3 would be a little crowded but could work. I am happy with Hot Springs and with Baker Pool and Spa for making this a wonderful spa experience.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
Response from HotSpringBy Hot Spring Hot Tub TeamMarketingMay 23, 2013
Dear Hot Tubber,

Thank you for your product feedback. I am disappointed to read you experienced problems with your Sovereign. But, I am happy to hear that Hot Spring and Baker Pool worked together to provide you with a wonderful spa experience. Please let our team know if you need any assistance in the future.

Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team
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Review 470 for Jetsetter
Average Rating:  
5 / 5
5 / 5

great investment.... relaxing

Customer avatar
US
from Palmdale
Yes, I recommend this product.
PostedMay 12, 2013
We love our jetsetter... Its easy to take care of and so relaxing after a hard stressful day.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
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Review 471 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Best Replacement Spa

Customer avatar
DebandScott
from Jacksonville, FL
Age:45-54
Yes, I recommend this product.
PostedMay 11, 2013
We replaced a 10 yr old unit and were very pleased with the upgrade. The back massager was a nice plus as we both suffer from back injuries. I would definitely recommend this to family and friends. The technician was professional and very knowledgeable about the product. Great purchase decision all around.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
By Customer Service Hot Spring JanetNovember 15, 2019
We are glad to hear you are happy with the Jetsetter spa! hotspring_brand
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingSeptember 18, 2013
Thank you for your review. We are happy to hear that you've been pleased with your upgrade, and that you've had an excellent purchase experience. Our team is here to help you at any time. Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team
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Review 472 for Jetsetter
Average Rating:  
4 / 5
4 / 5

First Time Hot Tub Owners

Customer avatar
PapaBear
from Montana
Age:55-65
Gender:male
Yes, I recommend this product.
User submitted photo
User submitted photo
PostedMay 10, 2013
Overall we like our Jetsetter- it is just the right size for the two of us. Our biggest complaint or problem has been getting a handle on chemical use and water balance. We have followed the directions given to us but after less then two months use it appears we need to empty the tub, re-fill and start over again. We are using Spa Shock after every use, along with Silk Balance and Chlorine weekly (on different days). We are not excited about having to change water out every 6-8 weeks when we got the impression we would probable go 3-4 months.
Comfort:  
4 / 5
4 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
2 / 5
2 / 5
Energy Efficiency:  
3 / 5
3 / 5
Value:  
4 / 5
4 / 5
Response from HotSpringBy SteveThe Hot Spring Hot Tub TeamMay 13, 2013
Dear Hot Tubber,

Welcome to the Hot Spring family! We are excited to have you! That rubber duck is pretty cool!

Your experience with our products is very important to us and we want to help you. Please see a note sent to your email with some additional steps to help improve your water's lifespan.

Happy Hot Tubbing!
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Comments (2)
Customer avatar
Mountain Hot Tub
Bozeman, MT
Contact your Dealer!
Posted June 21, 2013
PapBear - I see you got your spa in Montana! Have you contacted your local Hot Spring Dealer! As a dealer in Montana I know we would definitely want to talk with a customer who wasn't happy with their water care.
The Silk Balance system is very popular with our customers and works fantastic. But not everyone uses their hot tub the same way (time period for example). You may simply need to tweak the amounts of Chlorine or Spa Shock you're using.
If you haven't already gotten things just right call your local dealer. I'm sure they'd be happy to chat and discuss what might need adjusted.
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Customer avatar
Happy Soaker
colorado
change water twice a year
Posted May 23, 2013
Reference your comments on problems with chemical balance in your water: We have a 10 year old Jetsetter and since the start ten years ago have only had to change water each fall and spring. I do monitor the water chemical balances weekly (using test strips) and by keeping the Chlorine and PH in balance, always have clean/clear, fresh smelling water. Since we are on a well that has high minerals in it, I also use a stain and scale control regularly.
Great Product...keep at it, once you get the hang of keeping your chemicals (water) in balance, you should only have to change it 2 or three times a year,
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Review 473 for Jetsetter
Average Rating:  
4 / 5
4 / 5

Jetsetter is the perfect size

Customer avatar
no
from no
Age:45-54
Gender:male
Yes, I recommend this product.
PostedMay 4, 2013
We've had our Jetsetter since '06. It is the perfect size for the 2 of us and big enough for 2 more friends if necessary. When the filters are clear, the back massager works fine, if they are even a little dirty it stops. We had it serviced once by the factory, their technician did a less than stellar job. When I returned from work, I found the side panel left open and screws and wire scraps/other debris were left laying on the deck, where my dogs were able to get to them before I could pick them up. I also found that instead of fixing the problem I had with the Ozonator, he disconnected it and attempted to hide the wiring so it wasn't evident. I was disappointed that the ozonator failed so soon after we had purchased the spa. Also found that several of the jets came apart, several nylon bearings from each falling into the water and eventually making their way into the filters.
Comfort:  
4 / 5
4 / 5
Quality:  
2 / 5
2 / 5
Ease of Water Care:  
3 / 5
3 / 5
Energy Efficiency:  
3 / 5
3 / 5
Value:  
3 / 5
3 / 5
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingMay 6, 2013
Dear Hot Tubber,

Thank you for writing to us about your Jetsetter. I am disappointed to read about your service experience. Our customer service team will be reaching out to you promptly. They can also be reached at 1-800-999-4688 ext. 8432. Thank you for being a Hot Spring customer.

Erica
The Hot Spring Hot Tub Team
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Review 474 for Jetsetter
Average Rating:  
4 / 5
4 / 5

first time owner

Customer avatar
Joe63
from Bath, NY
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMay 2, 2013
I haven't had my hot tub long enough to give it a fair review but so far,after taking a little time to get the water balanced, I love it!
Comfort:  
4 / 5
4 / 5
Quality:  
4 / 5
4 / 5
Ease of Water Care:  
3 / 5
3 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
4 / 5
4 / 5
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingMay 6, 2013
Dear Hot Tubber,

I am so happy to hear you are enjoying your hot tub! Please let our team know if you need any assistance in the future. Welcome to the Hot Spring Family.

Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team
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Review 475 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Incredible!

Customer avatar
JenD
from Dallas, TX
Age:35-44
Gender:female
Yes, I recommend this product.
PostedApril 30, 2013
Recently purchased and absolutely loving it! Love the lighting options, the different jets, and the quality of the product overall. I'm learning the water care needs, but this is because we're new owners and it just takes a little getting used to based on our specific usage.
If I had it to do over, I probably would've gotten the 220 panel vs. the 115, because the temp drops when the jets are on. I will likely upgrade this in the winter, which means another GFCI install. But live and learn.
Supremely happy with this product!
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
4 / 5
4 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingMay 3, 2013
Dear Hot Tubber,

Thank you for your review. I am pleased to hear you are loving your Hot Spring! If you have additional questions on your hot tub model please do not hesitate to reach out to your local dealer for hot tub support. I encourage you to share additional feedback with our team. Thank you for joining The Hot Spring Hot Tub Family.

Erica
The Hot Spring Hot Tub Team
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Review 476 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Jetsetter

Customer avatar
RC
from Colorado
Yes, I recommend this product.
PostedApril 29, 2013
Great tub like the new design. had an older jetsetter before
Comfort:  
4 / 5
4 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
4 / 5
4 / 5
By Customer Service Hot Spring JanetNovember 15, 2019
We are glad you are happy with the Jetsetter spa! hotspring_brand
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingApril 29, 2013
Dear Hot Tubber,

I am pleased to hear you are enjoying your new Jetsetter. I love to hear from a hot tub customer enjoying their hot tub and encourage you to share additional feedback. Thank you for being a member of the Hot Spring Hot Tub Family.

Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team
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Review 477 for Jetsetter
Average Rating:  
4 / 5
4 / 5

Very good product

Customer avatar
Lisa
from Largo,Fl.
Age:45-54
Gender:female
Yes, I recommend this product.
PostedApril 29, 2013
Very good product works well. Does not draw a lot of electricity. I get in it every night before going to bed. It provides relaxation so I can get a good nights sleep. The price was a little expensive but we thought it was well worth the benefits. We have had it for 3 1/2 years now and are enjoying it very much.
Comfort:  
4 / 5
4 / 5
Quality:  
4 / 5
4 / 5
Ease of Water Care:  
4 / 5
4 / 5
Energy Efficiency:  
4 / 5
4 / 5
Value:  
4 / 5
4 / 5
By Customer Service Hot Spring JanetNovember 15, 2019
We are glad you are still enjoying the Jetsetter spa after 3 and a half years! hotspring_brand
Response from HotSpringBy The Hot Spring Hot Tub TeamMarketingApril 29, 2013
Dear Hot Tubber,

Thank you for providing product feedback. I am pleased to hear you are enjoying your Hot Spring, and that you are sleeping better. Thank you for being a Hot Spring customer for 3 1/2 great years. Please let our team know if we can be of any assistance in the future.

Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team
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Review 478 for Jetsetter
Average Rating:  
5 / 5
5 / 5

FUNtastic and oh so soothing :)

Customer avatar
SpaHappy
from Frisco, TX
Yes, I recommend this product.
PostedApril 22, 2013
Everytime we enter our spa-world (which is very frequent) we still are amazed by the pulsating jets and the warmth. Muscle madness just leaves our bodies in a very relaxing way.
Comfort:  
4 / 5
4 / 5
Quality:  
4 / 5
4 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
Response from HotSpringBy Hot Spring Hot Tub TeamMarketingApril 23, 2013
Dear Hot Tubber,

Thank you for taking the time to provide product feedback. I am pleased to hear you have had a positive experience with your Hot Spring Hot Tub. I love to hear from a hot tub customer enjoying the hot tub experience and encourage you to share additional feedback.

Happy Hot Tubbing!

Erica
The Hot Spring Hot Tub Team
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Review 479 for Jetsetter
Average Rating:  
5 / 5
5 / 5

Honey loves this spa

Customer avatar
Sparky
from Dayton Area. Ohio
Age:55-65
Gender:male
Yes, I recommend this product.
PostedApril 21, 2013
Love the motorjets, gives warm and vigirating massage. Use right before bedtime and puts me right to sleep.
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
5 / 5
5 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
5 / 5
5 / 5
Response from HotSpringBy Hot Spring Hot Tub FamilyMarketingApril 22, 2013
Dear Hot Tubber,
Thank you for providing product feedback. I am so pleased you are enjoying your Hot Spring. Thank you for joining the Hot Spring Hot Tub Family.

Happy Hot Tubbing!
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Review 480 for Jetsetter
Average Rating:  
5 / 5
5 / 5

everlasting vacation

Customer avatar
smarty
from St.Pete
Age:45-54
Gender:male
Yes, I recommend this product.
PostedApril 20, 2013
As my wife and I were approaching our 25 wedding anniversary and planning our big trip to celebrate, we inadvertently stopped at a Hot Springs dealer and looked at a hot tub. We have often thought about owning one. Well, through much thought, we decided instead of a week long trip and the memories that go along with it, we would get a Hot Springs portable spa instead. The Jetsetter is the perfect spa for our daily vacation trips to our back yard, building memories upon memories as we relax, spend quality time together and continue to build our marriage together. This spa has proven to be almost maintenance free, uses almost no power and fits exactly where we wanted it to be. What a perfect 25 year anniversary present!
Comfort:  
5 / 5
5 / 5
Quality:  
5 / 5
5 / 5
Ease of Water Care:  
4 / 5
4 / 5
Energy Efficiency:  
5 / 5
5 / 5
Value:  
4 / 5
4 / 5
Response from HotSpringBy Hot Spring Hot Tub TeamMarketingApril 22, 2013
Dear Hot Tubber,

Thank you for taking the time to provide product feedback for our team and congratulations on your 25th wedding anniversary! I am so pleased you are enjoying your Hot Spring, and the daily vacation trips. Please let our team know if we can be of any assistance in the future.

Happy Hot Tubbing!

Erica
Hot Spring Hot Tub Team
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