Customer Reviews for Highlife® Jetsetter
Highlife® Jetsetter
- 3 adults
- 7' x 5'5 " x 29"/2.13m x 1.65m x .74m
- 200 gallons/750 litres
Average Customer Rating:
4.6
out of 5
(637 Reviews)
Rating breakdown 637 reviews
5 Stars
498
4 Stars
78
3 Stars
23
2 Stars
14
1 Star
24
333 out of 356(94%)reviewers recommend this productbrand.
Customer Reviews for Jetsetter
Review 41 for Jetsetter
Average Rating:
5
/
5
2nd hot tub we have purchased from Hot Springs!
Sukey
from West Kettering, ohio
Age:Over 65
PostedJune 29, 2023
This new tub is state of the art…love the looks and the removable control.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Thank you! You have successfully submitted a comment for this review.
Review 42 for Jetsetter
Average Rating:
5
/
5
Salt water spa is the only way to go!
KenF
from Laurel MT
Age:55-65
PostedJune 9, 2023
We’ve owned several spas in our life and our new salt water hot Springs Spa is superior to any of them! The perfect size with easy to maintain soft and crystal clear water. It doesn’t require any care and at and at a price below what I expected. We love our spa!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Thank you! You have successfully submitted a comment for this review.
Review 43 for Jetsetter
Average Rating:
5
/
5
The Jetsetter was the perfect choice
StaySalty
from Olympia, WA
Age:45-54
PostedMay 29, 2023
We were looking for a 2-person salt-water tub, and the Jetsetter is a perfect fit. The reclining seats are ideal for stretching out side-by-side, star-gazing and relaxing. Highly recommended!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Thank you! You have successfully submitted a comment for this review.
Review 44 for Jetsetter
Average Rating:
1
/
5
Jetsetter Buyer Beware!
Buckshot
from South Carolina
Age:55-65
PostedMay 21, 2023
I have a Jetsetter 2017 model with a salt water system. I purchased this spa based on prior experience with a Tiger River Sumatran spa I owned from 1999-2012-that spa was great and gave me many years of service and enjoyment.
The Jetsetter I purchased is a piece of junk. I've had to replace the pump twice, the heater once, and continually have to glue the decorative trim back on to the frame as it constantly falls off. The salt water system is also very finicky and we cannot maintain a constant chlorine level, no matter how often we monitor and attempt to adjust it. The service from the local dealership is also sub-standard. They could not identify and repair a leak after two service calls. I contacted an unaffiliated spa dealership and the identified and they repaired the leak after only one visit.
You pay a premium price for a Hot Spring spa. You definitely do not get your money's worth. I would never purchase another Hot Springs spa again.
The Jetsetter I purchased is a piece of junk. I've had to replace the pump twice, the heater once, and continually have to glue the decorative trim back on to the frame as it constantly falls off. The salt water system is also very finicky and we cannot maintain a constant chlorine level, no matter how often we monitor and attempt to adjust it. The service from the local dealership is also sub-standard. They could not identify and repair a leak after two service calls. I contacted an unaffiliated spa dealership and the identified and they repaired the leak after only one visit.
You pay a premium price for a Hot Spring spa. You definitely do not get your money's worth. I would never purchase another Hot Springs spa again.
Comfort:
2
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, May 23, 2023
I am sorry to hear about your experience. Your feedback is valuable to me, especially as a veteran Hot Spring Spa owner. It's concerning to hear about the issues you have faced with your Jetsetter, and I want to understand more about it. I will email you shortly to discuss how we can improve your spa relaxation. Thank you for sharing your thoughts with me.
Thank you! You have successfully submitted a comment for this review.
Review 45 for Jetsetter
Average Rating:
5
/
5
Love this tub!
Holly86
from Benton, Ar
Age:45-54
PostedMarch 25, 2023
We have had an exceptional experience from the moment we walked into Townley all the way up to when the guys left after delivery and set up! Everyone is very helpful and we love our new hot tub!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Thank you! You have successfully submitted a comment for this review.
Review 46 for Jetsetter
Average Rating:
5
/
5
Excellent product and set up expertise
LilacWinter
from Ormond Beach FL
Age:45-54
PostedMarch 18, 2023
My new hot tub arrived today as expected. Superb product and customer support, The installation team took time to explain operation and Care instructions. It was simple and clear. Assisted me with setting up my grab bar to accommodate my disability. Enormous thanks!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Thank you! You have successfully submitted a comment for this review.
Review 47 for Jetsetter
Average Rating:
5
/
5
Not the least expensive but worth the investment
tuber98162
from Vancouver Washington
Age:55-65
PostedMarch 15, 2023
So happy with my hot tub purchase. This is my third hot springs spa, and I would not consider any other manufacturer
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Thank you! You have successfully submitted a comment for this review.
Review 48 for Jetsetter
Average Rating:
4
/
5
Hard to get into and out of
Sherry
from The Villages, FL
Age:55-65
PostedFebruary 25, 2023
This is our 3rd Hot Spring spa and this one is low, making it hard to get into and out of. Also the computer touch screen does not always respond. It's much more expensive then the others yet quality is cheap. I don't like the plastic top closure either.
Comfort:
2
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
2
/
5
Thank you! You have successfully submitted a comment for this review.
Review 49 for Jetsetter
Average Rating:
5
/
5
Love my Jetsetter Spa
Bob
from RSM
Age:Over 65
PostedJanuary 30, 2023
Spa operates perfectly. Delivery and setup were great.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Thank you! You have successfully submitted a comment for this review.
Review 50 for Jetsetter
Average Rating:
5
/
5
We love out hot tub
Rush2112
from New Castle PA
Age:Over 65
PostedJanuary 28, 2023
Weare not sure which hot tub we have. I has Hot Spring on it. Its been a lot of fun for our whole family. We especially love the lights and the waterfall. The water says very hot just like we want it. The kids love the little duck. One troubling spot is for me it's difficult to get in and out of the tub. I hope I never fall getting out. We use our tub almost every night. We prefer the night so the lights can take full effect.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Thank you! You have successfully submitted a comment for this review.
Review 51 for Jetsetter
Average Rating:
5
/
5
The Jetsetter exceeded our expectations for comfort and use
Stephen77
from West Yorkshire England
Age:55-65
PostedJanuary 2, 2023
We are very happy with our Jetsetter Spa but would love to be able to control the temperature and view salt levels via a Wi-Fi mobile app. In todays expensive world of electrical power been able to turn up and down when away from home would be very useful. Other than that we find the salt system extremely efficient and easy to use.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Thank you! You have successfully submitted a comment for this review.
Review 52 for Jetsetter
Average Rating:
1
/
5
Do Not Waste Your Money
Drew
from Cape Cod, Ma
Age:55-65
PostedDecember 28, 2022
this is our third hot tub, but this one is the last one that will be a Hot Springs. I get Covid has thrown a wrench into a lot of things, but we have been waiting over a year for a new cover, and then the heater went, and that was over 6 months ago. Then there was a leak, they took the hot tub to their shop to fix it, and they have had it for over three months!!
This is unacceptable customer service. I would never waste my money on another Hot Springs Tub again.
This is unacceptable customer service. I would never waste my money on another Hot Springs Tub again.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
By Customer Service Hot Spring Kylie, January 5, 2023
Hi there,
Thank you for reaching out with your feedback. I apologize that your cover has taken longer than expected. We are aware of some delays due to weather and other factors with delivery. I am happy to take a look into this for you and work with your dealer to ensure that this is resolved for you as soon as possible.
Please be on the lookout for an email from me shortly so that I can get additional information. I look forward to working with you.
Happy Hot Tubbing!
Kylie - Customer Care
Thank you for reaching out with your feedback. I apologize that your cover has taken longer than expected. We are aware of some delays due to weather and other factors with delivery. I am happy to take a look into this for you and work with your dealer to ensure that this is resolved for you as soon as possible.
Please be on the lookout for an email from me shortly so that I can get additional information. I look forward to working with you.
Happy Hot Tubbing!
Kylie - Customer Care
Thank you! You have successfully submitted a comment for this review.
Review 53 for Jetsetter
Average Rating:
1
/
5
No service, it leaks and they never came out to fix it
John71
from Sitka, Alaska
Age:Over 65
PostedDecember 27, 2022
The tub has a slow leak around a jet. The Hot Springs dealer in my town has never even come out to look at the tub!
I have talked with him several times but no follow up!
I have talked with him several times but no follow up!
Comfort:
1
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Thank you! You have successfully submitted a comment for this review.
Review 54 for Jetsetter
Average Rating:
5
/
5
Best purchase ever
A2
from Eugene, OR
PostedDecember 26, 2022
We love our Jetsetter tub. It is the best decision we have made in years. Maintaining the water quality has been a challenge - we hope it gets easier with time because we love our tub!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Thank you! You have successfully submitted a comment for this review.
Review 55 for Jetsetter
Average Rating:
5
/
5
Awesome
Dee
from Billings, MT
Age:55-65
PostedOctober 11, 2022
Best purchase. Staff is super friendly and go above and beyond in service
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Thank you! You have successfully submitted a comment for this review.
Review 56 for Jetsetter
Average Rating:
5
/
5
Best Purchase Ever
Mvn828
from Ave Maria, Fl
Age:45-54
PostedMay 31, 2022
We love our Jetsetter! It’s the perfect size for our patio too. We love all the great features it has especially the massaging jets. Great way to relax at the end of the day.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Thank you! You have successfully submitted a comment for this review.
Review 57 for Jetsetter
Average Rating:
3
/
5
Choose the model carefully - do a test soak first!
Moxie
from OREGON
Age:Over 65
PostedMay 3, 2022
My dealer offered only a dry soak of the Jetsetter, and when I got in I loved the lounge seat of this model. However, when filled with water I find the lounge seat too big and uncomfortable for myself, daughter and teen-age granddaughter, the primary users. All of us are 5’3”. Had I been able to to a test soak, I would have selected a different model.
Other than the fit issues, the spa is lovely - lights, jets, appearance, ease of operating the cover.
Comfort:
2
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Value:
3
/
5
Thank you! You have successfully submitted a comment for this review.
Review 58 for Jetsetter
Average Rating:
5
/
5
We Love our Hot Tub
oceaneastcoast
from Cape Cod, Ma
Age:55-65
PostedFebruary 19, 2022
We decided to go with a smaller tub as there is just the two of us who use it now (kids have moved out), and we are very happy with it. We use it year round and the winters are cold here. Nothing like watching the stars in 8 degree weather!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Thank you! You have successfully submitted a comment for this review.
Review 59 for Jetsetter
Average Rating:
2
/
5
Worst purchase ever
Ron
from New York
Age:55-65
PostedDecember 13, 2021
The foam is excessive. The number of chemicals and the amount of chemicals the hot tub requires is non stop. Never had any information when shopping for a hot tub when decided on a Hot Spring. This hot tub was to be almost chemical free. It doesn't end with required chemicals.
Comfort:
2
/
5
Quality:
2
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
By Customer Service Hot Spring Melissa, December 16, 2021
Oh, no! We want all of our customers to have an easy time managing water. While water care can take some getting used to, no matter the method it shouldn't be frustrating. Please look for an email from me, I'd like to learn more about your water care routine. Thank you for taking the time to provide your feedback and we will work together to get your spa water on track.
Thank you! You have successfully submitted a comment for this review.
Review 60 for Jetsetter
Average Rating:
3
/
5
Only a warm tub
Bob
from British Columbia
Age:Over 65
PostedNovember 30, 2021
I've had hot tubs for many years, this is the first new one I've bought. The new regulations limit the temperature to 104°f. This is just not even warm enough to enjoy in the winter. Never gets you hot. Very expensive and not very satisfying.
Comfort:
3
/
5
Quality:
3
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
Thank you! You have successfully submitted a comment for this review.