Customer Reviews for Highlife® Jetsetter

Highlife® Jetsetter

3 adults
7' x 5'5 " x 29"/2.13m x 1.65m x .74m
200 gallons/750 litres

Average Customer Rating:

4.6

out of

(637 Reviews)

Rating breakdown 637 reviews

5 Stars

498

4 Stars

3 Stars

2 Stars

1 Star

333 out of 356(94%)reviewers recommend this productbrand.

Customer questions and answers:

7 Questions | 6 Answers

Read all questions and answers

Customer Reviews for Jetsetter

Review 581 for Jetsetter

Average Rating:

3 / 5

Make sure you try it out first

erinpiper

from Haymarket VA

Age:55-65

Gender:female

No, I do not recommend this product.

PostedSeptember 11, 2011

After having the Soverign and loving it, when I moved I just 'assumed' that the seating would be the same in the Jetsetter. Far from it. The bucket seats are not very comfortable and with mobility issues, this tub is difficult to get in and out. In fact, it is much harder than 7 years ago when I first got it. I may replace this with the Soverign again or simply do without. This was advertised as being appropriate for arthritis sufferers - sigh, not quite true for bad hip and knee joints.

Comfort:

3 / 5

Quality:

3 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

3 / 5

Value:

3 / 5

Response from HotSpringBy HotSpringEnvoy81, Marketing, November 16, 2012

We are committed to delivering the Absolute Best Hot Tub Ownership Experience. We appreciate that you have taken the time to review your hot tub and provide us with feedback, though we are sorry you are not entirely satisified. Our customer service team reaches out directly to owners when we receive negative feedback to determine what we can do to improve the situation and better meet your expectations. If there is something more that we can do, please feel free to contact us directly at 800-999-4688 X 8432

+4points

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Review 582 for Jetsetter

Average Rating:

5 / 5

Very good Hot Tub

Sherwood

from Paducah, KY

Age:55-65

Gender:male

Yes, I recommend this product.

PostedSeptember 5, 2011

I sold our Tiger River (Hot Springs) Hot Tub for about 1/2 of what I paid for it after using it 12 years. Just couldn't look at another brand after that. The Jet Setter is the perfect Tub for the wife and I. Easy to maintain, doesn't take up too much space, and maintains temperature much better than the old unit.

Only thing I would change about it is the "hump" in the middle of the two back seats, could be smaller and still do the job.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

By Customer Service Hot Spring Janet, November 13, 2019

We are so happy you enjoy the Jetsetter spa! hotspring_brand

+7points

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Review 583 for Jetsetter

Average Rating:

5 / 5

Great tub

Friend

from Crossville, TN

Yes, I recommend this product.

PostedSeptember 1, 2011

I enjoy my hot tub every day! Service when needed has been great.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

-3points

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Review 584 for Jetsetter

Average Rating:

4 / 5

Top notch selection

Thomas56

from Arlington, va

Age:55-65

Gender:male

Yes, I recommend this product.

PostedAugust 31, 2011

I've had my JetSetter for almost two years now. I've seen no increase in my electric bill and the chemical cost is comparitively low. The spa is used about 5-7 days/ week year round. My only complaint is that the Bar lights are working sporatically ( one won't light up and the others won't sync to the main light) Overall an excellent tub at an excellent price.

Comfort:

4 / 5

Quality:

4 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+7points

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Review 585 for Jetsetter

Average Rating:

5 / 5

2ND BEST PURCHASE

HENRY 61

from TRANSFER, PA

Age:55-65

Gender:male

Yes, I recommend this product.

PostedAugust 31, 2011

FIRST BEST PURCHASE WAS THE FIRST HOTSPRINGS TUB I BOUGHT, THIS ONE IS JUST AS GOOD OR BETTER BEST QUALITY ON THE MARKET OF HOT TUBS.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+4points

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Review 586 for Jetsetter

Average Rating:

5 / 5

Best Purchase Ever

Pamela

from Elk Grove, CA

Age:55-65

Gender:female

Yes, I recommend this product.

PostedAugust 31, 2011

This is an absolutely wonderful spa. The perfect size, perfect comfort, perfect heat, perfect jet action, perfect everything. I have nothing bad to say about this spa!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

-5points

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Comments (2)

Karen

Lasvegas Nevada

Older model spa

Posted January 25, 2012

I have owned three hot spring spas over the last 20years. At no time have I ever needed a repair on any of them! Plug them in...add water and that is all you need to do. I would spent the money again if ever I need another one for a new home.

0points

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Let it snow!

Meredith, NH

12-years old and still works very well!

Posted December 25, 2011

Purchased my Jetsetter new on Dec 31,1999 for continual outdoor use, and it still works super-duper here in central New Hampshire. Since then, have had to replace the gfi plug once, the pump once, which was still on the warranty, and the heater once, after about ten years use. It never gets hotter than 104-degrees which is a good thing as many hot tubs seem to get too hot and go up to 106, which is too hot, but this Jetsetter is still going strong and comfy after 12-years of use.

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Comments (2)

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Review 587 for Jetsetter

Average Rating:

5 / 5

Jettsetter is super comfy

Rudy

from missoula mt

Age:55-65

Gender:male

Yes, I recommend this product.

PostedAugust 30, 2011

This is our second hotsprings spa. The first was a 1992 "dog dish" style. It is still working and has really given us no problems in 20 years of service. Because of the reliability we went with Hotsprings. Our friends who bought different brands, ended up getting rid of them within 5 to 10 years. The Hotsprings dealer let us try the different sizes and the jetsetter was the perfect spa for two. My wife is 5'5' and I am 6' yet the jetsetter was the perfect fit for both of us. All of the seats are very comfortable and it has an incredible shoulder massage. You can sit in any position and be totally comfortable (including sideways with feet out which I prefer as our view is to the side). I highly recommend the spa for the couple who enjoy relaxing with each other after a long day. If there is two of you using the spa, then the jetsetter is the spa to own.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

By Customer Service Hot Spring Janet, November 13, 2019

We are glad to hear you enjoy the Jetsetter spa! hotspring_brand

+10points

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Review 588 for Jetsetter

Average Rating:

5 / 5

We love it!

Donna

from Kettering, OH

Age:55-65

Gender:female

Yes, I recommend this product.

PostedAugust 30, 2011

We love our Jetsetter hot tub! It took us a little while to get the chemicals right.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

-1point

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Review 589 for Jetsetter

Average Rating:

4 / 5

Ideal Spa

Rbee

from Desert Aire, Wa

Age:Over 65

Gender:male

Yes, I recommend this product.

PostedAugust 30, 2011

This is the perfect hot tub for two people. We do not entertain a lot and did not want a huge spa. The Jet Setter met our needs perfectly. It is very easy to maintain.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

By Customer Service Hot Spring Janet, November 13, 2019

We glad to hear the Jetsetter is the ideal spa for you! hotspring_brand

+1point

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Review 590 for Jetsetter

Average Rating:

5 / 5

Hot Springs Jetsetter

clint

from gig harbor, wa

Age:Over 65

Gender:male

Yes, I recommend this product.

PostedAugust 30, 2011

This is the second Hot Springs Spa I have owned. The first one was a Classic model that I owned for 17 years, I never had any problems with it. I sold it along with our home when we retired. I now own the jetsetter with the salt system. Easiest to care for ever.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Steve, Customer Service, July 8, 2013

Thank you for your feedback and years of loyalty to Hot Spring! We are thrilled to see you enjoying your new Jetsetter and ACE System! Thank you for your business!

+4points

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Review 591 for Jetsetter

Average Rating:

5 / 5

Paradise in the Backyard

Jake's mom

from Las Cruces, NM

Age:Over 65

Gender:female

Yes, I recommend this product.

PostedAugust 30, 2011

Have enjoyed my spa since Oct. 2010. Service when I needed it was excellent. The original spa developed a leak shortly after installation and it was replaced. The replacement has been wonderful.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

By Customer Service Hot Spring Janet, November 13, 2019

We are so happy to hear you enjoy the Jetsetter spa! hotspring_brand

+3points

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Review 592 for Jetsetter

Average Rating:

4 / 5

Nice for taller people.

small momma

from ohio

Age:45-54

Gender:female

Yes, I recommend this product.

PostedAugust 30, 2011

My husband is over six feet tall and is very comfortable in all the seats. My daughter and I as closer to five feet tall and have difficulty sitting in the low seats. I wish I had a booster seat so that my neck wouldn't be so low in the water.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

+4points

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Review 593 for Jetsetter

Average Rating:

3 / 5

Hot Tob Reveiw

Juster1

from Modesto, CA

Yes, I recommend this product.

PostedAugust 30, 2011

The design and structure are OK. The pump failed within a few weeks, and now the back massage jets don't work. The tubes come off.

Comfort:

4 / 5

Quality:

2 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

3 / 5

Value:

2 / 5

Response from HotSpringBy HotSpringEnvoy81, Marketing, November 16, 2012

+1point

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Review 594 for Jetsetter

Average Rating:

1 / 5

problems with spa

kruft2

from Beaumont,Tx.

Age:55-65

Gender:male

No, I do not recommend this product.

PostedJune 22, 2011

1.moto massage quit-had to be replaced 2.One bar top light quit-replaced but still does not work right,neither do the other two-dealer seems not capable of fixing.3.Began tripping 20amp circuit breaker after a few minutes of operation-Dealer installed wrong breaker in box-Ordered correct one from Hot Springs (problem solved).4.Ozone generator hose barb fitting broke off,do not know how or when.Dealer replaced generator(problem solved).May be why I was having trouble controlling water quality fom the start.

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

Response from HotSpringBy HotSpringEnvoy, Marketing, November 8, 2012

Thank you for taking the time to provide feedback. We are very sorry to hear that you've had to deal with these issues. At Hot Spring we do our very best to stand behind our products, and your local Hot Spring dealer along with our customer service team are both committed to providing you with the Absolute Best Hot Tub Ownership Experience. Our customer service team tries to reach out directly to customers when we receive this type of feedback. If you need additional support please feel free to call us at 800-999-4688 X 8432

-9points

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Review 595 for Jetsetter

Average Rating:

3 / 5

The Jetsetter with the ACE system

Suzy

from Rochester, MI

Age:45-54

Gender:female

Yes, I recommend this product.

PostedJune 13, 2011

We've been Hot Springs owners for almost 20 years. First, a Prodigy, which we left at our last home when we moved, and now a Jetsetter that we've owned for the past year, which has an ACE saltwater system.

Unfortunately the bar and pillow lights have been malfunctioning since the day we got the spa. We've had over a half dozen service calls and the lights still won't work correctly. This is an ongoing issue.

With the ACE system we don't need to add chemicals on a daily or even a weekly basis. We do, however, find ourselves testing the levels several times a week to check the sanitizer level and PH reading. It can be tricky, with irregular use, to make sure that your spa settings are making enough sanitizer to keep up with your useage, but not so much that it's over sanitizing the water and knocking the PH down. We've had the ACE probe replaced once already (within this first year of use) and the company picked up the tab (with a $50 service fee from us). It was never determined whether the malfunction was by defect or misuse. We hope it was a defective part, since we were more than diligent in our spa maintenance. The next time we will have to pay the $1,000.00 fee for replacement. Time will tell if the investment in the ACE system was a good one.

Comfort:

4 / 5

Quality:

2 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

4 / 5

Value:

3 / 5

Response from HotSpringBy HotSpringEnvoy81, Marketing, November 16, 2012

+3points

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Review 596 for Jetsetter

Average Rating:

5 / 5

Great Decision

Satchmo

from Meridian, ID

Age:55-65

Gender:male

Yes, I recommend this product.

PostedJune 5, 2011

It's unfortunate that we waited so long to purchase our Hot Spring Jetsetter Spa. This hot tub is one of the best purchases we've ever made! It's a very relaxing, therapeutic device that's perfect for our aching bodies, especially my bad back. We truly enjoy this hot tub and fully recommend it to others.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+3points

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Review 597 for Jetsetter

Average Rating:

5 / 5

Jetsetter Rocks

PJC41

from Massachusetts

Yes, I recommend this product.

PostedJune 1, 2011

We love the Jetsetter. Perfect for 2 people. Don't recommend it for any more than 2 at a time if you want to be stretched out and comfortable. Best part is selecting which 4 jet packs you want after you try them out in a store. Lower than most spas, it's easy to get in and out without needing a step so it's easy for someone who is short or older. As with any spa, you have to pay attention to your water care which is easy once you're on a regular schedule.

Comfort:

5 / 5

Quality:

4 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

By Customer Service Hot Spring Janet, November 13, 2019

We are happy to hear you are loving the Jetsetter spa! hotspring_brand

+2points

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Review 598 for Jetsetter

Average Rating:

5 / 5

A Very Good Investment

Purple62

from Angleton, TX

Age:55-65

Gender:female

Yes, I recommend this product.

PostedJune 1, 2011

Not only has this tub been very relaxing for me but think I enjoy it more than I would if I had bought a swimming pool. It is very relaxing to get into the tub after a hard stressful day. I also enjoy sharing my tub with close friends when they are over visiting. If I ever decided to sell my house I think it will be a good selling point.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+2points

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Review 599 for Jetsetter

Average Rating:

5 / 5

No regrets!

Ziggy

from Middletown, CA

Age:45-54

Gender:male

Yes, I recommend this product.

PostedJune 1, 2011

I purchased the "JETSETTER" hot tub 9 months ago as a replacement for a 22 year old "CLASIC" model. I think the reliability and longevity of Hot Springs Spas is reason enough to spend a little more on the initial purchase. Of course all the features just sweeten the deal. I added the salt system as an option, it has functioned perfectly, and only requires monthly attention. I am very impressed with everything about Hot Springs Spas.

Ken

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

By Customer Service Hot Spring Janet, November 14, 2019

We are happy to hear you have no regrets after purchasing the Jetsetter spa! hotspring_brand

Response from HotSpringBy Steve, Customer Service, July 8, 2013

Thank you for your feedback! We are very appreciative of your long time business and thank you for upgrading to a new Jetsetter! It's great to see your spa in action and it looks like a great place to be on a chilly day. Please contact us at 800-999-4688 if we can be of assistance.

+7points

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Review 600 for Jetsetter

Average Rating:

5 / 5