Customer Reviews for Highlife® Jetsetter

Highlife® Jetsetter

3 adults
7' x 5'5 " x 29"/2.13m x 1.65m x .74m
200 gallons/750 litres

Average Customer Rating:

4.6

out of

(637 Reviews)

Rating breakdown 637 reviews

5 Stars

498

4 Stars

3 Stars

2 Stars

1 Star

333 out of 356(94%)reviewers recommend this productbrand.

Customer questions and answers:

7 Questions | 6 Answers

Read all questions and answers

Customer Reviews for Jetsetter

Review 61 for Jetsetter

Average Rating:

5 / 5

15 year old Jetsetter

Randi

from Arkansas

Age:Over 65

PostedOctober 29, 2021

I've owned my Jetsetter spa for 15 years and have moved it once 10 years ago. Other than replacing the heater twice it's been a super value. I'm sure they've improved everything in 15 years but I'll keep mine til it dies a final death! You'll never go wrong with Hot Springs!!!⚘

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+2points

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Review 62 for Jetsetter

Average Rating:

5 / 5

Best hot tub there is

RWK

from Llanelli

Age:55-65

PostedSeptember 12, 2021

I have had this Jetsetter for 5 years great value and easy to use and low running costs

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

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Review 63 for Jetsetter

Average Rating:

5 / 5

Love the hot tub!

Jethrodoeshottubbing

from Santa Fe

PostedSeptember 2, 2021

Whenever I have questions about hot tub maintenance, Tony has been there and helped me do the problem solving! Highly recommend!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+1point

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Review 64 for Jetsetter

Average Rating:

5 / 5

Only hot springs!

Jordan

from Palo Alto, CA

Age:55-65

PostedAugust 26, 2021

This is my 3rd hot tub in over 30 years! I would never consider getting any other brand. Service, comfort and reliability are superb! The new salt system takes ease of maintenance to a whole new level!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Melissa, Customer Care, October 6, 2021

Thank you for the review! We are so happy to have you as part of our Hot Spring family, and are thrilled you're enjoying the benefits of the FreshWater Salt System. We wish you many more years of happy hot tubbing.

+1point

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Review 65 for Jetsetter

Average Rating:

1 / 5

GARBAGE!!

Jacko13

from Oakville, Ontario

Age:55-65

PostedAugust 6, 2021

Have had nothing but trouble with this spa. Having previously owned a Hot Spring spa for 13 years with few problems I replaced it with this LEMON 3 summer ago.
The dealer has been out multiple times and replace almost every working part. We've just had a 10 month run without breakdown, but sadly all good things come to an end!!
Very disappointing an frustrating.

Comfort:

3 / 5

Quality:

1 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

2 / 5

Value:

1 / 5

+8points

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Review 66 for Jetsetter

Average Rating:

1 / 5

Very Disappointed Hot Springs Spa owner

Rob

from Trinity, FL

Age:45-54

PostedJuly 19, 2021

Very disappointed with my poorly constructed Hot Springs Jetsetter. After 3.5 years on my prestine screened pool deck in Florida the entire wood frame dry rotted. Still under warranty, but Hot Springs said it's not covered. My local Mr Pool dealer did nothing to help me, VERY DISAPPOINTED Hot Springs spa owner. Never again. Warranty is worthless.

Comfort:

3 / 5

Quality:

1 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

5 / 5

Value:

1 / 5

By Customer Service Hot Spring Melissa, September 29, 2021

Thank you for taking the time to provide your feedback, Rob. That would be disappointing, especially when you have worked hard to create a backyard oasis with your screened pool deck. I will be sending you an email shortly to get more details about your spa to see how I can help. hotspring_brand

+10points

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Review 67 for Jetsetter

Average Rating:

5 / 5

Worth the wait!

Cassetti

from Cocoa, FL

Age:35-44

PostedJune 22, 2021

I waited nearly two years to publish this review as I wanted to ensure I had no major complaints about the spa before sharing my thoughts. From a young age, hot tubs have fascinated me. I always loved bathing in hot water and never missed a chance to enjoy a hottub soak on vacation at a hotel or cruise. For over twenty years I waited for the right time and opportunity to purchase my first spa. When the time came to start my search I had no clue where to begin since I knew practically nothing nor anyone with a spa. Given the costs and my budget, I originally thought I wanted to purchase something the leading "name brand". I knew before researching that I wanted a flagship model for various reasons, but wasn't 100% sold on any specific brand. During my research I was less than impressed as the other leading name brand spa designs which felt dated and over priced for the features they offered. Then I discovered the 2019 HotSpring Highlife collection and instantly fell in love with the sleek sophisticated styling which stood out among a crowd of boring spas which all looked the same.

I knew I wanted a smaller spa for just the two of us, and the Jetsetter looked absolutely perfect in size. I was hesitant to invest in an HotSpring spa before conducting further research, so I continued to look at literally every other hottub brand on the market. I spent weeks pouring over every detail on literally every other three seater spa in the market, even though the Jetsetter was love at first sight I told myself not to get too excited. Despite weeks of research, nothing from any competing brand at any price point "excited" me like the Jetsetter.

As an engineer, I like to peek behind the marketing and look at the specific materials and components used in construction of an appliance. Having viewed used spas in my initial research, I've seen what sort of wear and tear can happen to a spa over ten to twenty years of use and abuse. Minor details many first-time buyers overlook like the full foam insulation, polymeric substructure frame, and heavy-duty basepan were important features to me since I was looking for a product which could endure decades of frequent use while sitting outside exposed to the harsh elements (especially the stronger direct UV sunlight in my climate). While every hottub insulation type has it's pros and cons, I truly believe the multi-density spray foam insulation utilized by HotSpring not only increases energy efficiency but also helps secure the plumbing to reduce overall stress caused by jet pump activation thereby increasing the product's overall lifespan (assuming proper care/maintenance, natch).

I did have concerns about the noise produced by a hottub since it would be less than five feet away from our bedroom. I thought the sound of this spa while running would prevent me from using it while my wife is asleep on the other side of the wall. However I am very pleased to report the spa is extremely quite when running and the sound with jets running is not very loud in the house. I also had hesitations about the lounge seat after reading so many reviews online regarding spa lounger seats in general. Some people claim to float out which is why lots of experts recommend you wet-test a lounger before buying one. I am happy to report that I fit extremely comfortably in the lounger (I should point out that the lounger is designed so you can sit comfortably facing either direction, which isn't always the case with loungers from other brands). I am average height (5' 11") and average BMI which seems to be just perfect for this lounger. My wife who is 5'10" also finds the lounger comfortable and does not float. I feel like the lounger could easily fit someone slightly taller without feeling "cramped". Perhaps a shorter person might have trouble using the lounger without a booster pillow or weighted belt but we haven't had any problems. Personally I find the lounger my most favorite seat in the spa, even with the jets off I like to lounge back and enjoy the starlight night sky! After extensively testing the spa my wife and I agree the MotoMassager is certainly our favorite, especially in a lounge position. In fact turning off all the other jets so you can send full power to the MotoMassager is almost TOO much pressure, I'm still amazed a 115AC spa is capable of such a therapeutic massage.

Also note to some buyers, I had concerns about running the spa on 115v AC. There is a lot of confusion on the internet over 115AC spas leading people to believe they provide inferior jet pressure compared to a full size 220V spas and I can say without a doubt this is far from the truth. A well designed 115AC spa uses adequate insulation and a proper plumbing/jets to compensate for the limitations. True, my Jetsetter wired on 115vAC cannot power the heater and the jet pump concurrently, however I find this spa holds temperature extremely well in my climate. During the winter when temperatures are in the 40's and windy at night, I find that my spa will lose only one or two degrees. I have zero desire to run the Jetsetter on 220vAC because there's really no need to maintain that extra one or two degrees of temperature loss over the 30 minutes we soak.

In terms of cons for the tub, I do feel like the wireless touchscreen control could benefit from a few additional features like a clock or timer so we could better monitor our spa usage, and perhaps a few extra preset LED color themes. Overall these are minor details which hopefully HotSpring can fix via software updates in the future.

Lastly, I am extremely satisfied with my spa dealer. I visited nearly a dozen different spa retailers in my region before making a final decision. My local HotSpring dealer stood out above all the competition in every way possible from prices to service and support. They are a family-run business which has been selling HotSpring Spas exclusively for decades. I felt they were extremely knowledgeable, honest, and competitively priced. Not once did the sales rep need to trash other brands as there are plenty of good things to say about the HotSpring brand! Experts will agree the dealer is just as important as the spa you're buying, and that is absolutely true. I am confident my dealer will be there for all warranty or service related requests in the future for years to come.

True the final cost was a bit more than I had budgeting originally for my "first spa", but I wanted to spare no expense to purchase the best spa on the market for my personal needs and there is nothing as cool and modern looking at this tub (or as I like to call it, my "SpaceShip Spa"). I also feel confident in saying that after months of researching every specification for every three seater spa on the market, this Jetsetter is currently the most powerful luxury 115vAC spa on the market, it's everything I wanted in my first spa purchase.

Thanks HotSpring Spas for making the best spas on the market!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

Response from HotSpringBy Melissa, Customer Care, July 12, 2021

Thank you so much for the detailed review! We are so thrilled to hear that after much consideration, you chose Hot Spring as your choice in spa. We take pride in our engineering, design, and quality, and we love hearing your expert opinion! We have passed on your feedback about the touchscreen to our team. We welcome you and your wife to the Hot Spring family, and we wish you many years of Happy Hot Tubbing!

+11points

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Review 68 for Jetsetter

Average Rating:

5 / 5

Best Thing Ever

Sue

from Derby England

Age:Over 65

PostedMay 15, 2021

I previously had a blow up hot tub for 2 years. Being over 60 didn’t want to spend a lot in case I did not get on with it.
Loved it so much made me want a better one.
I went to Hot Springs Derby met Jacquelyn.
I purchased the Jetsetter 3 seater.
Bonus was I tried before I purchased it. You are investing a lot off money in a hot tub, you need the one that suits you.
Absolutely marvellous best thing I have purchased.
It is the Salt system I have easy to use, perfect if you have aches and pains, very relaxing .
In winter you can have 3 inches of snow on lid but just feel the heat of the water inside.
I can’t recommend Anita and Jacquelyn enough for all there help at Derby
I would certainly purchase another
Thanks Ladies

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 69 for Jetsetter

Average Rating:

4 / 5

Great hot tub!

Sheepherder307

from Wyoming

Age:55-65

PostedMarch 7, 2021

We have only had our new hot tub for less than a month and so far it has been great! Not sure of how it all works yet but the salesman in Billings has helped me out with just about all the questions I have. Great place and people to work with!

Comfort:

4 / 5

Quality:

4 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

0points

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Review 70 for Jetsetter

Average Rating:

5 / 5

Relax and Enjoy

Shiner

from Black Hawk

Age:55-65

PostedMarch 4, 2021

One of the best lifetime purchases we have made! We use ours throughout the year with maximum winter use! Maintenance is a piece of cake. Buy one, you won't regret it.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Customer Care, March 5, 2021

Thank you so much for your fantastic review! We're thrilled to hear you love it so much.

+1point

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Review 71 for Jetsetter

Average Rating:

1 / 5

Starts leaking days after warranty expires

Max

from Redwood City, Ca

Age:35-44

PostedMarch 2, 2021

Loved our jetsetter until it developed a leak somewhere behind a glued panel. Local dealer wants half the cost of the tub to repair. We thought we were paying for quality, but I guess not. Beware of expensive repairs right after the warranty expires! You would think for the price of these units they would last more than 5 years.

Comfort:

5 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

1 / 5

By Customer Service Hot Spring Chelsea Elam, March 8, 2021

Oh no! I am sorry to hear you are dealing with a leak in your spa after the warranty has ended. I know a large repair bill is never something wanted. Look out for an email from me. I'd like to discuss this further to find how we may help. hotspring_brand

+2points

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Review 72 for Jetsetter

Average Rating:

5 / 5

Great Hot Tub

Ramjet

from Florida

Age:55-65

PostedOctober 25, 2020

Very nice hot tub that is very energy efficient and really easy to care for. It is very well built and also attractive in appearance. Highly recommend.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+2points

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Review 73 for Jetsetter

Average Rating:

5 / 5

3rd jet setter that we have owned. This one is lower , super happy!

Ron

from Gulf Breeze, Fl

Age:55-65

PostedSeptember 21, 2020

Bought the salt water version very easy to care for

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Customer Care, October 2, 2020

Thank you for being a member of the Hot Spring family for so many years! We appreciate your review.

+1point

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Review 74 for Jetsetter

Average Rating:

5 / 5

Jettsetter salt system

Mike

from St Augustine

Age:Over 65

PostedSeptember 12, 2020

Easy to maintain, great dealer support and inexpensive to maintain,!

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Customer Care, September 18, 2020

Thank you so much for your review. Happy hot-tubbing!

+3points

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Review 75 for Jetsetter

Average Rating:

5 / 5

Second Jettsetter

Constantine

from Arizona

Age:Over 65

PostedSeptember 6, 2020

We love our new Jettsetter freshwater salt system. It's a lot easier to take care of, my old Jettsetter was non salt system and had a lot of time keeping it up. It's nice not smelling chorine when taking a dip. Arizona hot tub is always there to answer questions when I have them, great team.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Customer Care, September 10, 2020

Thank you for being a member of the Hot Spring family for so long! We are happy to hear you are loving your Jetsetter.

+1point

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Review 76 for Jetsetter

Average Rating:

5 / 5

third Hot Springs Spa

davea2

from waverly ohio

Age:Over 65

PostedSeptember 3, 2020

this is our third Hot Springs Spa. Home buyers keep insisting we leave the spa with the house so it has become a nice sales tool.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Customer Care, September 10, 2020

Thank you so much for being a member of our Hot Spring family for so long! Thank you so much for your review.

0points

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Review 77 for Jetsetter

Average Rating:

5 / 5

Wonderful experience

Sue

from Southwest Florida

Age:Over 65

PostedAugust 24, 2020

I absolutely love my Jetsetter spa and use it almost daily. It makes my whole body relax and I feel great mentally as well as physically when I finish my session. I bought my hot tub particularly for neck issues which led to daily headaches, and occasional back issues. The moto-massage jets are at the same time most relaxing and invigorating! All of the jet positions massage different parts of the back and neck. You have to experience it! The local dealer, Recreational Warehouse, was terrific and included all the important features for a reasonable price.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Customer Care, August 28, 2020

We are happy to hear that your hot tub helps you feel great all around! That is our goal! We wish you many more years of hot tub happiness, enjoy the wellness.

+1point

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Review 78 for Jetsetter

Average Rating:

5 / 5

Luvin' It

DesertDweller

from Rancho Mirage, CA

PostedAugust 12, 2020

Even in the hot weather, the water can be temped at low to be refreshing in the evening. Jets are very relaxing and the size is perfect. Easy to maintain, good quality and looks nice in the yard. Height is just right for us.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Customer Care, August 14, 2020

Welcome to the Hot Spring family! Thank you for your review. Glad you are enjoying your Jetsetter!

+2points

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Review 79 for Jetsetter

Average Rating:

4 / 5

Jetsetter - The Villages, FL

DennisS

from The Villages, FL

Age:Over 65

PostedJuly 21, 2020

I am not going to give a long review at this time because we have only had the spa for five days. I can say that I am already feeling the therapeutic effects.

Comfort: