Customer Reviews for Highlife® Jetsetter
Highlife® Jetsetter
- 3 adults
- 7' x 5'5 " x 29"/2.13m x 1.65m x .74m
- 200 gallons/750 litres
Average Customer Rating:
4.6
out of 5
(637 Reviews)
Rating breakdown 637 reviews
5 Stars
498
4 Stars
78
3 Stars
23
2 Stars
14
1 Star
24
333 out of 356(94%)reviewers recommend this productbrand.
Customer Reviews for Jetsetter
Review 81 for Jetsetter
Average Rating:
5
/
5
Life changing
CZW
from Albuquerque, NM
Age:55-65
PostedMay 12, 2020
We have wanted a hot tub for years. And while ours is not brand new, our HotSpring store manager made it brand new for us. The previous owner turned it in for an upgrade. Clearly our tub was sheltered since it looks brand new despite being 14 years old. He replaced and repaired parts. The point is, what a gift of right time and place because we know this will serve us for many years to come. Thank you for making a quality product.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, May 19, 2020
We are thrilled to hear that your spa is life changing! Thank you so much for your review.
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Review 82 for Jetsetter
Average Rating:
5
/
5
Better than earlier models
Sparty
from Tennessee
Age:Over 65
PostedMarch 24, 2020
New in 2019 and it is considerably better than the earlier model. I use it daily and love every day in the 'tub'.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Value:
5
/
5
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Review 83 for Jetsetter
Average Rating:
5
/
5
Fantastic product will excellent customer service
Daz
from Worcester UK
Age:45-54
PostedMarch 12, 2020
Really enjoying our Jetsetter. Exceptional quality, easy to maintain and looks great.
Just spoken to Paul at the Mappleborough Green store regarding servicing and general care. He couldn’t have been more helpful. Lots of useful tips and advice.
If you’re thinking of investing in a hot tub, in my opinion there is only one place to go.
Darren A
Worcester
Worcester
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 84 for Jetsetter
Average Rating:
5
/
5
Love the Saltwater System
BlossomTree43
from Santa Rosa, CA
Age:35-44
PostedMarch 4, 2020
I start every day with a soak in my Hot Spring spa. It's the best way to start the day.
My wife and I soak each evening. We have the best conversations and it helps us to have a good nights sleep.
We love our hot tub. The saltwater system makes it super easy to care for and the water is always crystal clear and ready to use.
We can't imagine life without our Hot Spring spa and always miss it when we are away from home.
Thank You.
My wife and I soak each evening. We have the best conversations and it helps us to have a good nights sleep.
We love our hot tub. The saltwater system makes it super easy to care for and the water is always crystal clear and ready to use.
We can't imagine life without our Hot Spring spa and always miss it when we are away from home.
Thank You.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 85 for Jetsetter
Average Rating:
5
/
5
Jettsetter Life
Sam59
from Ball, La.
Age:55-65
PostedFebruary 27, 2020
Absolutely Wonderful ! Should have gotten one a long time ago !
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 86 for Jetsetter
Average Rating:
5
/
5
Easy install
Usa123
from Windsor
PostedFebruary 21, 2020
Nice tub..........................................
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
2
/
5
Value:
3
/
5
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Review 87 for Jetsetter
Average Rating:
5
/
5
Well Worth the $$
BigDaddy
from Oroville CA
Age:55-65
PostedFebruary 13, 2020
Should have bought a spa years ago.
It’s a great stress reliever!
It’s a great stress reliever!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 88 for Jetsetter
Average Rating:
2
/
5
Difficult to get in and out
Car
from Portland, OR
Age:Over 65
PostedFebruary 12, 2020
Very difficult to get in and out because it does not have a shelf around the top. Really liked our prior Sovereign tub. It had a small shel to sit on to get in and out. It also had a place to stand up to get out. Guess I am not a fan of the Jetsetter. I am sorry we purchased it.
Comfort:
1
/
5
Quality:
3
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
2
/
5
Value:
1
/
5
Response from HotSpringBy Vanessa, Customer Service , May 26, 2020
Thank you for taking the time to post about your spa experience. I am genuinely sorry to hear that you are not happy with your spa.
We want to make sure that all of our spa owners feel comfortable getting in and out of the tub.
There is an optional spa accessory that you can add. It is called a handrail. It swivels to assist in going in and out of the spa.
Your dealer will be able to give you more information about it.
We want to make sure that all of our spa owners feel comfortable getting in and out of the tub.
There is an optional spa accessory that you can add. It is called a handrail. It swivels to assist in going in and out of the spa.
Your dealer will be able to give you more information about it.
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Review 89 for Jetsetter
Average Rating:
5
/
5
Perfect Choice for Couples
TV
from Frederick, Maryland
Age:55-65
PostedFebruary 6, 2020
My wife and I will start our 6th. spring with our Jet Setter. Though rated for 3, it is the perfect spa for 2. At the expense of jinxing myself, we have only experienced one issue: a small leak which was quickly repaired by the dealer while the unit was still under warrant.
The foam neck support is being replaced due to mold that we can't remove.
For us, water chemistry is simple as only the 2 of us use the spa and we are always without clothing when we enjoy the spa.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 90 for Jetsetter
Average Rating:
5
/
5
Great decision to purchase!
Ursula
from Georgia
Age:45-54
PostedFebruary 3, 2020
This hot tub makes you feel so much better! The joint paint and stiff joints are eliminated with a 15 minute soak in the tub. After getting out, you feel like everything has been loosened up (like the Tin Man has been oiled).
Wonderful purchase with great health benefits!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 91 for Jetsetter
Average Rating:
3
/
5
Almost 5 stars
Pianoman
from San Diego,Ca
Age:Over 65
PostedJanuary 2, 2020
We replaced our former 2005 Jetsetter with a new 2018 Jetsetter JJ .
I was happy to see the exterior materials were made with vinal /non wood.
The former spa was badly damaged by termites and had also developed a leak in the embedded internal piping. The leak was never found by our Hot Springs dealer and would have cost several hundred dollars to dig thru the foam to find the problem.In my opinion, there are several design flaws. 1) With the Lift n Slide cover, I have to slide and completely open the cover to access the control panel during maintenance times. The controller should have been located in an area where only half the cover needs to be open. 2) The access panel for the spa equipment is blocked by the Cover arms . You have to unbot them for access.
It's all about the cover's interference issues.
I was happy to see the exterior materials were made with vinal /non wood.
The former spa was badly damaged by termites and had also developed a leak in the embedded internal piping. The leak was never found by our Hot Springs dealer and would have cost several hundred dollars to dig thru the foam to find the problem.In my opinion, there are several design flaws. 1) With the Lift n Slide cover, I have to slide and completely open the cover to access the control panel during maintenance times. The controller should have been located in an area where only half the cover needs to be open. 2) The access panel for the spa equipment is blocked by the Cover arms . You have to unbot them for access.
It's all about the cover's interference issues.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Vanessa, Customer Service , May 20, 2020
Having access to the spa is essential. We are continually innovating and making our spas better.
Most hot tubbers have the cover lifter in the back of the spa so that it does not interfere with the equipment panel.
However, on some spas, we made it an option to install it as a side to side opening for those customers that have no other option based on their spa set up.
It is nice to have options.
Thank you for your feedback.
Happy Hot Tubbing!
Most hot tubbers have the cover lifter in the back of the spa so that it does not interfere with the equipment panel.
However, on some spas, we made it an option to install it as a side to side opening for those customers that have no other option based on their spa set up.
It is nice to have options.
Thank you for your feedback.
Happy Hot Tubbing!
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Read comment (1)
Comments (1)
Pianoman
San Diego, Ca
2018 Jetsetter
Posted May 20, 2020
In my case, however, I still find the stated interference as a nuisance and should have been apprised of the final setup in order that I may have discussed some viable options. We do like the unit except for my noted complaints.
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Review 92 for Jetsetter
Average Rating:
5
/
5
Love our Spa
Becky
from Lancaster, CA
Age:55-65
PostedNovember 26, 2019
We are very Happy with our Hot Spring Jetsetter. Sales and Service has been great.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 93 for Jetsetter
Average Rating:
5
/
5
ACCOUNTANT'S DREAM
Ken
from Vancouver BC
Age:Over 65
PostedNovember 5, 2019
If a hot tub has to bring solace to an accountant during tax season it better be good - and it is. As advertised with unexpected nice touches like the water massager (you have to try this one) lighting, fast heat up, quiet operation and the fun bubble presentation of the filtration system. Plus the nozzles at each seat are different so there are choices for different comfort treatments. I wish the jet speed was adjustable but they are quite powerful and the nozzles can be adjusted to reduce the blast so to speak.
PS The Vendor was a real pro.
PS The Vendor was a real pro.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
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Review 94 for Jetsetter
Average Rating:
1
/
5
Doesn't work.
RobC315
from Syracuse NY
Age:45-54
PostedOctober 15, 2019
The Brand new Hot Tub Trips the GFCI on the 20 amp circuit. We tested and troubleshot the Circuit, and the problem is in the circuit board. Nobody knows how long it will take to get a replacement circuit board, nor how long it will take to schedule the service to fix the machine.
Comfort:
1
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
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Review 95 for Jetsetter
Average Rating:
5
/
5
Great addition to our home
Pietro74
from Potomac, MD
Age:Over 65
PostedOctober 9, 2019
This is our 2d Hot Springs Spa. Our first was one of the original Hot Springs Round Hot Tub when we lived in St Louis. A great product.
We have moved multiple times and have always wanted a home with either a pool or a spa. After purchasing our current home, we decided on the Jetsetter LX model with the Salt Water feature. We could not be happier. We have now owned this spa for a few months and the maintenance required has been pretty strait forward and easy. The back massage feature on the LX is wonderful. After a round of golf, jumping into the hot tub relieves all the soreness in your back. I can honestly say you will sleep better at night. A great product.
We have moved multiple times and have always wanted a home with either a pool or a spa. After purchasing our current home, we decided on the Jetsetter LX model with the Salt Water feature. We could not be happier. We have now owned this spa for a few months and the maintenance required has been pretty strait forward and easy. The back massage feature on the LX is wonderful. After a round of golf, jumping into the hot tub relieves all the soreness in your back. I can honestly say you will sleep better at night. A great product.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, October 15, 2019
Glad to hear you are happy with the Jetsetter spa and enjoying it's features!
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Review 96 for Jetsetter
Average Rating:
5
/
5
What I've Always Wanted
PittsburghBaxter
from Thorndale, PA
Age:25-34
PostedOctober 6, 2019
This is the perfect hot tub for my girlfriend and I. It's what we've always wanted. It says its designed for 2-3 people but I think 3 would be a little tight...its perfect for 2.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 97 for Jetsetter
Average Rating:
4
/
5
Jetsetter is the perfect way to end the day!
Thicks
from Felton, CA
Age:45-54
PostedSeptember 27, 2019
The Jetsetter is the perfect size spa for 2, and offers a powerful array of jets. Our used model is not as quiet as the model in the showroom, but we have been very pleased with the installation and service support.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 98 for Jetsetter
Average Rating:
5
/
5
Very nice
SpartyOn
from Tennessee
Age:Over 65
PostedSeptember 23, 2019
I have owned three Jetsetters and this is by far the best.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
By Customer Service Hot Spring Janet, September 29, 2019
Oh wow! Thank you for being a loyal customer!
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Review 99 for Jetsetter
Average Rating:
5
/
5
Amazingly well insulated
Tom
from San Francisco
Age:55-65
PostedSeptember 20, 2019
We live in San Francico, not Nome, so I can't say how well our spa would work in extreme weather, but in a mild climate (temps drop into the 50s some nights) the insulation does a great job. I can use the tub at 104, turn it down and 24 hour later it is still over 100 degrees!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 100 for Jetsetter
Average Rating:
4
/
5
First time soakers
MattnDebby
from Ventura, Ca
Age:55-65
PostedSeptember 20, 2019
When we decided to go ahead and get our first hot tub, friends recommended HotSpring so that’s where we went. Selection was good. We chose the biggest one we could fit in a small space. The unit was ready ahead of time and delivered promptly. Initial set-up hiccups with the cover were quickly remediated by the dealer. The electric set-up was a lot trickier than anticipated, involving attic-crawling, sub-panels and a tight tub space. Gratefully, the sub HotSpring suggested, Efrem Reynozo, had us covered. He was there the day the tub was delivered and arrived early the next day with materials and a plan. Positive attitude and quality workmanship. Had the first soak last night and it was luxurious. Looking forward to many more.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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