Customer Reviews for HotSpot Rhythm
HotSpot Rhythm
- 7 adults
- 7' x 7' x 36" / 2.13m x 2.13m x .92m
- 330 gallons/1,250 liters
Average Customer Rating:
4.4
out of 5
(129 Reviews)
Rating breakdown 129 reviews
5 Stars
86
4 Stars
23
3 Stars
8
2 Stars
6
1 Star
6
Customer Reviews for Rhythm
Review 41 for Rhythm
Average Rating:
1
/
5
Flo problem is not being fixed by dealer
jtafe
from Olympia, WA
Age:55-65
PostedMarch 24, 2023
We have had a continuing problem with the FLO error and the tub not heating.
When turning the power off and then on to try to fix it the low jets don't come on as they are suppose to.
WE have replaced the filter, had the company come here several times. They replaced the heater which did nothing.
I feel this hot tub I got from you is a lemon and I'm going to complain till it gets fixed.
I first started having the problem after about 7 months from purchase. They told me to replace the filter even though your web site says the filter lasts 3 years. So I did that.
When turning the power off and then on to try to fix it the low jets don't come on as they are suppose to.
WE have replaced the filter, had the company come here several times. They replaced the heater which did nothing.
I feel this hot tub I got from you is a lemon and I'm going to complain till it gets fixed.
I first started having the problem after about 7 months from purchase. They told me to replace the filter even though your web site says the filter lasts 3 years. So I did that.
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, May 4, 2023
Oh no, that sounds frustrating. I am sorry you are not able to enjoy your spa as designed. Please be on the lookout for an email from me. I want to help with a solution to this issue.
Thank you for reaching out and contacting us. I look forward to working with you soon.
Thank you for reaching out and contacting us. I look forward to working with you soon.
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Review 42 for Rhythm
Average Rating:
5
/
5
Rhythm model
Terry
from Canton, Oh
Age:Over 65
PostedMarch 5, 2023
I am just learning how to keep the water in line with the desired metrics for all the chemical levels. This has been a little challenging, but we love the hot tub. The cover lift is very easy to use and the hot tub is easy to set up for relaxing in it. I'm still learning the control panel so I'm sure it will be even more enjoyable when I learn more.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 43 for Rhythm
Average Rating:
2
/
5
Ok
Darrell
from Edwardsville
Age:55-65
PostedJanuary 25, 2023
Not the best purchase made some issues they were addressed but not happy as I thought I would be
Comfort:
1
/
5
Quality:
2
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
2
/
5
Value:
2
/
5
By Customer Service Hot Spring Vanessa, June 7, 2023
I'm sorry to hear that you weren't satisfied with your spa experience. I've sent an email your way and hope we can work together to find a solution that works for you. If you could share more details about what went wrong, that would be really helpful. Thank you for taking the time to leave a review, and I'm looking forward to hearing back from you soon.
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Review 44 for Rhythm
Average Rating:
4
/
5
Great Spa
EngineerEd
from Northern California
Age:Over 65
PostedJanuary 24, 2023
The spa is comfortable. We had to obtain a seat cushion for my wife who is 5’ 4” to enjoy some is the deeper seat positions including the lounger. With the jets on high speed it is a bit noisy, and when the jet air is on full it can be a bit intense. Obviously this is adjustable.
The temperature control works great and it is relatively easy to maintain the chemistry and cleanliness.
The system uses more energy than I expected during the winter months.
I wish the second jet had two speeds like the first jet does. Also a Wi-Fi communication would be nice so I could change temperature settings while away from home.
The temperature control works great and it is relatively easy to maintain the chemistry and cleanliness.
The system uses more energy than I expected during the winter months.
I wish the second jet had two speeds like the first jet does. Also a Wi-Fi communication would be nice so I could change temperature settings while away from home.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
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Review 45 for Rhythm
Average Rating:
2
/
5
Can’t keep the water clean.
Scott
from North canton, ohio
Age:45-54
PostedJanuary 18, 2023
I have only had it for four months. I have struggled with green water and chlorination lock multiple times. I even changed water and cleaned whole tub. Still happened again a month later. Very frustrating and not relaxing in any way
Comfort:
2
/
5
Quality:
2
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
By Customer Service Hot Spring Kylie, May 5, 2023
Thank you for reaching out with your feedback on your spa experience. We understand the importance of having clear and balanced water in your spa, and we would like to assist you in resolving this issue.
To achieve optimal water clarity, it is important to regularly test and balance your spa's pH, alkalinity, and sanitizer levels. We suggest testing your water regularly and also testing your fill water to ensure that you know what you are starting with to get the best results in balancing your water chemistry.
We also have some helpful information on our website for maintaining your new spa. You can find that here: https://www.hotspring.com/learning-center/maintaining-a-hot-tub
Also, please be on the lookout for an email from us. I'll be reaching out to ensure this has been resolved for you and assist with any additional questions or concerns you may have.
Happy Hot Tubbing!
Kylie - Customer Care
To achieve optimal water clarity, it is important to regularly test and balance your spa's pH, alkalinity, and sanitizer levels. We suggest testing your water regularly and also testing your fill water to ensure that you know what you are starting with to get the best results in balancing your water chemistry.
We also have some helpful information on our website for maintaining your new spa. You can find that here: https://www.hotspring.com/learning-center/maintaining-a-hot-tub
Also, please be on the lookout for an email from us. I'll be reaching out to ensure this has been resolved for you and assist with any additional questions or concerns you may have.
Happy Hot Tubbing!
Kylie - Customer Care
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Review 46 for Rhythm
Average Rating:
4
/
5
Amazing tub, tricky water balancing
Jules
from Columbia, TN
Age:45-54
PostedNovember 29, 2022
We absolutely love our spa. The only negative thing is getting the chemicals balanced. We continue to have issues with foam. It’s been hard to get the chlorine, pH and alkaline correct. Thankfully the folks at the spa store are very helpful.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 47 for Rhythm
Average Rating:
3
/
5
A little overpriced for what you get.
Zataralee
from Spokane WA
Age:35-44
PostedNovember 27, 2022
Don't get me wrong, it's a good spa. But for the money, I feel like it could be better insulated and have a better control panel.
I'm not just guessing on the insulation. Using a thermal imaging camera (FLIR) I can see that heat leaks out from the top corners, the front panel, and parts of the cover badly.
As for the control panel... It's just a 5 button panel with a simple display. But the buttons are those membrane buttons like on your parents 1980s microwave. You know, the ones that fall apart after pushing the same buttons are few hundred times.
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
2
/
5
Value:
3
/
5
By Customer Service Hot Spring Kylie, January 9, 2023
Hi there,
Thank you for providing your feedback. I'll be sure to pass along your concerns to our team. As far as the insulation, we do work hard to ensure that our spas are energy efficient and well insulated. You can find more about the different types of insulation in our blog here: https://www.hotspring.com/blog/comprehensive-guide-hot-tub-insulation
If you have further questions or concerns please call 800-999-4688 ext 8432 or email our customer care team at CustomerService@Watkinsmfg.com. Thank you again for your time and post.
Happy Hot Tubbing!
Kylie - Customer Care
Thank you for providing your feedback. I'll be sure to pass along your concerns to our team. As far as the insulation, we do work hard to ensure that our spas are energy efficient and well insulated. You can find more about the different types of insulation in our blog here: https://www.hotspring.com/blog/comprehensive-guide-hot-tub-insulation
If you have further questions or concerns please call 800-999-4688 ext 8432 or email our customer care team at CustomerService@Watkinsmfg.com. Thank you again for your time and post.
Happy Hot Tubbing!
Kylie - Customer Care
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Review 48 for Rhythm
Average Rating:
1
/
5
Water Leak within the first 2 years - a VERY EXPENSIVE TUB
PC
from Sea Ranch, CA
Age:45-54
PostedNovember 15, 2022
This VERY EXPENSIVE Hot Tub has sprung a Leak within the first 2 years of ownership. It has been professionally maintained and cared for (at my expense) since the time of purchase. How a Leak is possible even at the start of its life is beyond me.
Furthermore even though this happened 1 month shy of Warranty Expiration, because Dealer is located 2.5 hours away I am still required to pay a 'co-pay' to have them fix it (even though they are the ones I was advised to use because they are the ones who sold me the Hot Tub and are under legal contract with the Warranty company).
Warranty period for an item like this should be greater than 2 years.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
By Customer Service Hot Spring Kylie, December 9, 2022
Hi there,
Thank you for reaching out to us with your review. I apologize for the delayed response. I was able to take a look into this and see that one of our senior agents was able to work with you and your dealer on a solution for your concerns.
I do understand your frustration. Our warranty repairs must be handled through the dealer that the spa was purchased with. This is one reason we recommend purchasing with your local dealer when possible so that it is the closest option for you. Our dealers are independently owned and any travel fees would be at their discretion. I apologize for any confusion that arose from this. I'm very glad to see that we were able to achieve a solution for you.
If you have further questions or concerns please call 800-999-4688 ext 8432 or email our customer care team at CustomerService@Watkinsmfg.com. Thank you again for your time and post.
Happy Hot Tubbing!
Kylie - Customer Care
Thank you for reaching out to us with your review. I apologize for the delayed response. I was able to take a look into this and see that one of our senior agents was able to work with you and your dealer on a solution for your concerns.
I do understand your frustration. Our warranty repairs must be handled through the dealer that the spa was purchased with. This is one reason we recommend purchasing with your local dealer when possible so that it is the closest option for you. Our dealers are independently owned and any travel fees would be at their discretion. I apologize for any confusion that arose from this. I'm very glad to see that we were able to achieve a solution for you.
If you have further questions or concerns please call 800-999-4688 ext 8432 or email our customer care team at CustomerService@Watkinsmfg.com. Thank you again for your time and post.
Happy Hot Tubbing!
Kylie - Customer Care
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Review 49 for Rhythm
Average Rating:
4
/
5
Great Jets, Comfortable, but Tricky to Get In
Monie
from Texas
PostedNovember 13, 2022
This is our second spa purchase. Rhythm’s jets are much better than our previous hot tub, and the seats are very comfortable. My only issue is getting in and out. We didn’t buy the available handrail as we thought it was ugly but are reconsidering now. Also the outer edge of the hot tub is very narrow and difficult to sit on to cool off or to get in/out.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
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Review 50 for Rhythm
Average Rating:
5
/
5
No Regrets!
Joy
from Huber Heights, OH
Age:45-54
PostedOctober 17, 2022
My Rhythm Hot Spring Spa has been my greatest investment yet! The only issue that I had was the SmartChlor cartridge was gone within two weeks and my water started turning green. Also, with the Frog Ease system, supposedly, as long as your test strip defects chlorine, there shouldn’t be anything bad in the water. This strip could be measuring total combined chlorine and no free, available chlorine. After I figured out the water chemistry issues, I have no regrets! I believe everyone would love a Hot Spring Spa! I love mine! Thank you, Kathy!! Also, the delivery guys rocked it!!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 51 for Rhythm
Average Rating:
5
/
5
Great tub
Jimmyjam
from Nj
Age:35-44
PostedOctober 14, 2022
We just purchased this spa and it’s truly relaxing. It’s comfortable, spacious and the jets pack a punch. It heats up very fast and the light at night look great. The kids love it as well.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 52 for Rhythm
Average Rating:
4
/
5
Very powerful jets, nice hottub
Sparky
from Texas
Age:45-54
PostedAugust 17, 2022
Very nice hottub. Had for 2 months and no problems. Would rate higher but the headrest are not comfortable and the ease of water care can't get any easier but the chemicals are expensive. The jets are very powerful and very relaxing. My aches in my shoulders and neck area have disappeared! We use this product 5 nights a week.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
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Review 53 for Rhythm
Average Rating:
5
/
5
Love it!
Jdrenck
from San Luis Obispo, CA
Age:35-44
PostedApril 25, 2022
We have wanted a spa for quite some time and finally made the decision to get one! We are so happy we did! At least one member of our family uses it every night and it has already provided the space and setting for so many meaningful conversations and memorable moments with both family and friends!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 54 for Rhythm
Average Rating:
5
/
5
Best overall quality
Alliecat
from Belvidere
Age:35-44
PostedApril 12, 2022
We were considering a few different models when we decided to purchase a hot tub. This one came in at the price point we were looking for and had all the features we were looking for. Now having owned it for over 2 months I am even happier with it knowing that it's so energy efficient that it only increased our electric bill by 8 dollars a month. The inline frog system makes it extremely easy to maintain . My family truly enjoys nights out in our hot tub.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 55 for Rhythm
Average Rating:
5
/
5
Nice Spa
DEZ62
from Newton, NC
Age:55-65
PostedFebruary 8, 2022
I was never a hot tub type of person but my wife is. Since we bought this spa I have become a fan. This Hot Spot Rhythm is really a good purchase. Easy to take care of and maintain.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 56 for Rhythm
Average Rating:
4
/
5
Solid entry or mid-level spa - one of Hot Spring's most popular models
MidnightSoaker
from Silverthorne, CO
Age:55-65
PostedJanuary 23, 2022
Good looks and nice features. Really appreciate the heavy duty cover and the configuration of pumps, jets and related controls. Less enthusiastic about the Frog @Ease cartridge system - it seems like we're always having to add chlorine and other chemicals to raise pH anyway. Disappointed with the inability to program a schedule or set a timer for water temperature, especially since there's a pretty sophisticated scheduling system for filtration - i.e., 2 cycles 12 hours apart. The spa has driven our monthly electrical consumption up substantially (+40 to 50%) and appears to use significantly more energy than the estimates presented in the product brochure.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
By Customer Service Hot Spring Jodi, February 11, 2022
Congratulations on your new Rhythm Spa! It is a beautiful model. Thank you for taking the time to post your review. We value our spa owner's feedback.
You bring up a couple of great comments I would love to address; the first being some challenges with your Frog @ease cartridge system. With a new spa, water regulation can sometimes be tricky in the beginning. I'm curious to know why you are needing to add pH and chlorine. I'm sure a minor adjustment will resolve this issue.
I see that you are disappointed with the inability to set a timer for your water temperature. Our spas are designed to run at a consistent temperature set by the spa owner. When frequent temperature adjustments happen, energy consumption can spike. Our control functions are tailor-made to foster an amazing hot tub experience. I've included a link below which has some great information on the costs of running a hot tub.
https://www.hotspring.com/what-are-ongoing-costs-owning-hot-tub
I look forward to addressing these challenges with you. I'm going to reach out to you via email to discuss this further.
You bring up a couple of great comments I would love to address; the first being some challenges with your Frog @ease cartridge system. With a new spa, water regulation can sometimes be tricky in the beginning. I'm curious to know why you are needing to add pH and chlorine. I'm sure a minor adjustment will resolve this issue.
I see that you are disappointed with the inability to set a timer for your water temperature. Our spas are designed to run at a consistent temperature set by the spa owner. When frequent temperature adjustments happen, energy consumption can spike. Our control functions are tailor-made to foster an amazing hot tub experience. I've included a link below which has some great information on the costs of running a hot tub.
https://www.hotspring.com/what-are-ongoing-costs-owning-hot-tub
I look forward to addressing these challenges with you. I'm going to reach out to you via email to discuss this further.
Thank you! You have successfully submitted a comment for this review.
Review 57 for Rhythm
Average Rating:
4
/
5
Robert
Robxb
from San Antonio Florida
PostedJanuary 9, 2022
As much as I enjoy this spa, there’s room for improvement. The panel attachment is not the best engineered “system”
Expoxying the wedges onto a thin composite panel and expecting secure and simple removal is far reaching.
I personally had 6 wedges become unattached due to the delivery.
The glue and short screws were tore right off.
I honestly thru-bolted my front panel wedges using 6mm hex bolts and locknuts. Even though the nuts were exposed it was not a terribly bad looking fix!!
The spa does run perfectly and am very happy with the functionality of it!!
Expoxying the wedges onto a thin composite panel and expecting secure and simple removal is far reaching.
I personally had 6 wedges become unattached due to the delivery.
The glue and short screws were tore right off.
I honestly thru-bolted my front panel wedges using 6mm hex bolts and locknuts. Even though the nuts were exposed it was not a terribly bad looking fix!!
The spa does run perfectly and am very happy with the functionality of it!!
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
By Customer Service Hot Spring Kylie, June 27, 2022
Hi there, thank you so much for providing us with your feedback. We're happy to hear that you are enjoying your spa even though there has been some frustration. We're always working to improve. I'd like to get some more information from you so please keep an eye out for a private email from us so that we can look into this for you.
Keep in mind that if you have any troubles with your new spa you'll want to reach out to your dealer for a repair to be completed under warranty.
Happy Hot Tubbing!
Kylie - Customer Care
Keep in mind that if you have any troubles with your new spa you'll want to reach out to your dealer for a repair to be completed under warranty.
Happy Hot Tubbing!
Kylie - Customer Care
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Review 58 for Rhythm
Average Rating:
4
/
5
Best decision we made
Sunflower21
from Maine
Age:55-65
PostedJanuary 2, 2022
Great for muscle aches and pain due to osteoarthritis. Enjoy the quality time that I have with my husband and family. Rain, snow or sunshine. Love sitting and relaxing in it when it is snowing and enjoy the Bluetooth playing our favorite playlists.
So far very economical to run and easy to maintain. Would definitely recommend a cover lifter, makes it effortless to open and close.
So far very economical to run and easy to maintain. Would definitely recommend a cover lifter, makes it effortless to open and close.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 59 for Rhythm
Average Rating:
4
/
5
Love It!
Paul
from Lake Havasu City. Az
Age:55-65
PostedDecember 5, 2021
Overall love the spa. The first step/seat is slippery, no tread or grippy surface. Will have to add something when I drain it. Appearance wise, would be nice to have an led under the water fountain for a nice effect
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 60 for Rhythm
Average Rating:
5
/
5
Excellent right-sized spa
paulk453378
from Orlando
Age:Over 65
PostedDecember 1, 2021
Enjoying the variety of jets in different corners of our spa. Low maintenance, easy to use. A timer to control run times and more detailed control of nighttime silence would be welcome. Make sure you have a dedicated 50A service installed not 30A as the manual seems to indicate either will work for the Rhythm spa; not true!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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