Customer Reviews for HotSpot Rhythm
HotSpot Rhythm
- 7 adults
- 7' x 7' x 36" / 2.13m x 2.13m x .92m
- 330 gallons/1,250 liters
Average Customer Rating:
4.4
out of 5
(129 Reviews)
Rating breakdown 129 reviews
5 Stars
86
4 Stars
23
3 Stars
8
2 Stars
6
1 Star
6
Customer Reviews for Rhythm
Review 101 for Rhythm
Average Rating:
3
/
5
More work than anticipated, but very relaxing
AtTheLake
from Cumming, GA
PostedFebruary 11, 2021
Have owned for 5 weeks. had to drain/refil after 3 weeks and now 2 weeks later water is cloudy again. Chemical balance has been fine, but filter doesn't seem to work well. Water, chemical cost and time required to maintain are all more than expected.
HOWEVER, still love the tub and find it very relaxing. Best place for coffee in the morning or to end a long day.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
By Customer Service Hot Spring Kevin, February 16, 2021
Hello and thank you for reaching out to Watkins Wellness. We are glad that you love the spa and want to ensure that you continue to love it and love using it!
There could be a couple of reasons you may be having problems with the filters. Could we ask you to call our customer service department at 800-999-4688 x 8432 so that we can discuss this with you? We are open 8 am to 5 pm Monday thru Friday, PST. This way, we can speak in real time, and address any other concerns about the spa you may have.
We look forward to speaking with you. Stay safe and well!
There could be a couple of reasons you may be having problems with the filters. Could we ask you to call our customer service department at 800-999-4688 x 8432 so that we can discuss this with you? We are open 8 am to 5 pm Monday thru Friday, PST. This way, we can speak in real time, and address any other concerns about the spa you may have.
We look forward to speaking with you. Stay safe and well!
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Review 102 for Rhythm
Average Rating:
2
/
5
Very disappointed
Sue
from ME
Age:55-65
PostedDecember 28, 2020
We purchased this tub to replace our Caldera Hawaiian Utopia that we had for 19 years, what a disappointment this tub is. We are use to controls on both sides of the hot tub, which the Rhythm does not have, so when you are sitting in one area, comfortable, you didn’t have to move, now we have to get up and look over the edge of the tub to change the jet controls, if we’re not sitting next to them. Also you have to go through the whole cycle instead of just turning off the jet settings one at a time. The pillows are not ergonomically correct and leave us with a neck ache, there very hard also! The LED lights are very high up on the sides of the tub and are not submerged unless a few people are in the tub, and even on dim they are too bright! We can’t seem to control the temperature, we set it for 102 degrees and it never stays there, it usually goes back to 101 degrees. Also the waterfall is only on when the jets come on, we thought it was on a separate switch to turn on and off, so you could hear the waterfall only, you don’t ever really get the calming effect of the waterfall. Also the tub can be somewhat slippery when getting in, our other tub was more grainy and there was no slipping.
The nice feature about the hot tub, is it is very quiet and the frog system works great.
Unfortunately our Caldera Hot tub was like a Cadillac compared to the Rhythm.
The nice feature about the hot tub, is it is very quiet and the frog system works great.
Unfortunately our Caldera Hot tub was like a Cadillac compared to the Rhythm.
Comfort:
2
/
5
Quality:
3
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
By Customer Service Hot Spring Chelsea Elam, January 6, 2021
Thank you for your review. I am glad the Frog system is keeping your water clean and the spa ready to use. I totally understand the pains in adjusting from one model to the next, especially when moving from a luxury model to a value model. We always appreciate feedback on how our design can improve. I'll be sure to share your thoughts with our team. Happy hot tubbing!
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Comments (1)
SueZ
Maine
Very disappointed
Posted January 6, 2021
Hopefully you can possibly change some of the issues I have described, because a value model hot tub should be just as satisfying as a luxury model hot tub.
We have decided to exchange the Rhythm Hot Springs hot tub for the Caldera Salinas, I think we will be more satisfied.
We have decided to exchange the Rhythm Hot Springs hot tub for the Caldera Salinas, I think we will be more satisfied.
-1point
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Review 103 for Rhythm
Average Rating:
1
/
5
Where is the Circ Pump?
MarineRick
from Frisco, CO
Age:55-65
PostedDecember 24, 2020
I own 3 Hot Springs Hot Tubs at various properties and this last one installed Fall of 2020 is a disaster for me. It is located on a 3rd floor deck over top of the Master Bedroom in a High End Rental. At the store they did not warn me that when the heater goes on the Jet Pump goes on (in other words this model does not have a silent circulation pump like my other units) at low speed. It does not matter low or high speed it sounds like a freight train in all the bedrooms below especially the master. So at night when the heater turns on you feel and hear that big motor. They have some sort of work around to turn it off at night but then the Hot Tub is cold in the morning or if the occupants want to take a late night tub they override this feature and you will have the heater and Jet pumps going on and off all night. You can manually turn it down but then you have to remember to turn it back up - Its a true mess and I wish I would have never bought this thing. Already renters have complained. The Hot Tub store in Frisco CO says "well you bought the cheap one", but in truth this wonderful feature of cheapening the hot tub by not having the circ pump was not disclosed at all and now I have a hot tub that we all hate and want to get rid of. It was a waste of $$.
Comfort:
1
/
5
Quality:
1
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
By Customer Service Hot Spring Chelsea Elam, January 4, 2021
Yikes, I am sorry to hear your Rhythm spa is not a good fit for the location of your spa. Please look out for an email from me. I'll help to see if anything can be modified in your installation for a better experience.
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Review 104 for Rhythm
Average Rating:
5
/
5
Great 1st tub!
mnsnowguy
from MN
Age:35-44
PostedDecember 15, 2020
We took delivery of our Rhythm in October, and have been using it 3+ times per week. Best "fun" purchase we've made in years! I am a first time spa owner, and it took me a couple of weeks to figure out the chemicals and had a couple of missteps with chlorine vs. non-chlorine shock, but now that's pretty straightforward. We are in MN and it's pretty cold, but our Electric bill has not changed much. Looking forward to enjoying it for years to come.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, December 24, 2020
Thank you so much for sharing your review. We are happy to hear that your hot tub has become a part of your daily routine!
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Review 105 for Rhythm
Average Rating:
5
/
5
Good Product
RES
from Hartwell, GA
Age:Over 65
PostedDecember 13, 2020
We are enjoying our hot tub more than we expected.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 106 for Rhythm
Average Rating:
5
/
5
Great purchase
DRL
from Lenexa
Age:45-54
PostedNovember 24, 2020
Use it often. Great buy! I would recommend this to anyone
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 107 for Rhythm
Average Rating:
5
/
5
Great spa so far
thyer2
from Oklahoma City
Age:45-54
PostedNovember 16, 2020
We've only had this spa for about a month, but so far it has met all our expectations. Looking forward to update this review in a couple months.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
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Review 108 for Rhythm
Average Rating:
4
/
5
Love it but...
BrenB
from Columbus, OH
Age:35-44
PostedOctober 20, 2020
We love our new hot tub overall. We’ve had it for around 6 weeks now.
Love the look — more modern and fresh looking than other brands. Love the size, the seating and the arrangement of jets. Love the lighting, the cover lifter and even the matching stairs.
What we don’t love has been the water maintenance. We realize it can be different depending on where you live and the quality of your local water. That said, it has been a challenge for us to balance the water levels. And even when the test strips showed ideal balance, we had an episode where the water turned green. It took us a full week of messing around with chemicals to clear up. It has been stressful. Hopefully we will be better in time. We were just told it would take 5 min of maintenance per week. So far that has not been the case.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
By Customer Service Hot Spring Maria, February 2, 2021
Thank you for posting your review. I am thrilled that you are enjoying your new Rhythm and love almost every feature. I do want to help with your water maintenance. Look for my email so that we can go over it. Thank you
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Review 109 for Rhythm
Average Rating:
3
/
5
Not real thrilled so far
Jnobles
from Burleson, TX
Age:35-44
PostedOctober 20, 2020
Have owned it for 2 months. This was a relatively expensive tub so we had high hopes. Side panel is already warped badly exposing the interior of the cabinet to the elements. Dealer says it will be 45 weeks to replace the defective side panel. Yes, 45 WEEKS! We are losing almost an entire year of the cabinet warranty to have a part that failed in 30 days replaced. We have friends who paid far less for a tub elsewhere without a single issue. We are seriously questioning the quality of our purchase now. Makes us wonder how bad it will be in a year, 3 years, 5 years....etc. guess time will tell. Now our spa looks like garbage and it is only 2 months old.
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
2
/
5
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Review 110 for Rhythm
Average Rating:
5
/
5
Great starter spa!
Brad
from Columbus, oH
Age:35-44
PostedOctober 15, 2020
Spa has been great so far. Only wish is that it would have had a radio included. Spa is easy to use and very user friendly. Looks great at night with neon lights.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 111 for Rhythm
Average Rating:
5
/
5
Love Our Rhythm
Tim
from Greensboro, GA
Age:Over 65
PostedOctober 6, 2020
This is our first spa and we are extremely pleased with the ease of the control panel and the ability to keep the water minerals/pH, etc. at an acceptable level. The @ease in-line system with the mineral and chlorine cartridges are really easy to use. After delivery, the water heated up quite fast, from 75 degrees to 102 degrees in just five hours. The water temperature does not fluctuate and stays at the correct level. Highly recommend this model. The cover that was included is very durable and easy to open and close with the lifter. Our dealer, Georgia Spa Co. in Athens, GA was great from initial sales to delivery and set-up.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Value:
5
/
5
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Review 112 for Rhythm
Average Rating:
5
/
5
Great experience
DRL
from Lenexa
Age:45-54
PostedOctober 5, 2020
Wonderful experience. Ryan is great to work with at Hot Spring Spas in Lenexa
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 113 for Rhythm
Average Rating:
5
/
5
Great Spa
Mike82
from Louisiana
Age:35-44
PostedSeptember 28, 2020
The 7 seater spa is beyond our expectation. We love it and thank Hot Spa for a great product.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, October 2, 2020
Thank you so much for your review. We are happy to hear that you are loving your Rhythm hot tub! We wish you many years of happy hot-tubbing to come.
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Review 114 for Rhythm
Average Rating:
5
/
5
WE LOVE IT
mikeandike
from winter springs Fl
Age:55-65
PostedSeptember 20, 2020
Even though we just got our spa, its perfect!!
The size ,the color, the quality, the ease of maintaining it, the comfort are all wonderful! So relaxing!!! I see us enjoying it for many years to come!!
Thank you!!!
The size ,the color, the quality, the ease of maintaining it, the comfort are all wonderful! So relaxing!!! I see us enjoying it for many years to come!!
Thank you!!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, October 2, 2020
Thank you for your 5-star review! We wish you many years of happy hot-tubbing to come.
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Review 115 for Rhythm
Average Rating:
1
/
5
Not Happy
Vwilfong
from NC
Age:45-54
PostedSeptember 14, 2020
We have only had our spa a couple months and 1 set of Jets is not working. The other set appears to be not as strong as before. Not happy about this. Almost $9k spent on a spa and already having issues.
Comfort:
5
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Response from HotSpringBy Chelsea, Customer Service, November 10, 2020
Oh no! I'm sorry to hear your jets are working as they should. This is something the local store can address through your spa warranty. I'll send you an email to discuss and make sure this is being resolved as quickly as possible!
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Review 116 for Rhythm
Average Rating:
5
/
5
Awesome hot tub!
Coach8
from Bella Vida, Orlando Florida
Age:55-65
PostedSeptember 11, 2020
The Rhythm hot tub is the perfect size, power, depth, seating, color, quality, and ease of use sold it for us! We could not be happier!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, September 18, 2020
Welcome to the Hot Spring family! Thank you for your review.
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Review 117 for Rhythm
Average Rating:
4
/
5
Happy with purchase
JLD
from Freehold, NJ
Age:45-54
PostedAugust 27, 2020
We are happy with the overall purchase but there are some items that could be improved. The individual jet covers pop out randomly with the water pressure and the cover mechanism is scratching the cover, it may need to be adjusted. Never owned a hot tub and we are getting familiar with all the settings which takes time but so far enjoying the experience very much.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Value:
3
/
5
By Customer Service Hot Spring Maria, February 1, 2021
Thank you for your review. We are always looking for ways of improving. I am sorry to hear about the jet covers; I’d like to help. Look for an email from me with more information. Thanks again for reaching out to us.
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Review 118 for Rhythm
Average Rating:
4
/
5
Replacement spa
Jim2020
from Andover NJ
Age:55-65
PostedAugust 24, 2020
Replaced Saratoga 18 year old with HotSprings. Seems good so far. Some screws on outside panels do not seem to am want to go back in after replacing panels.
Installed in May. We will se how it handled Winter.
Comfort:
3
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
By Customer Service Hot Spring Maria, February 3, 2021
Thank you for taking the time to post your review. I am happy that you have moved over to Hot Spring. Please reach out to your local dealer if there are issues with the screws not fitting back into your panels. I wish you many years of happy hot-tubbing!
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Review 119 for Rhythm
Average Rating:
2
/
5
Not Happy
Unhappy
from Klamath Falls Oregon
Age:35-44
PostedJuly 22, 2020
I have had this spa for 4 months the sides don't stay up and the jets are coming off. The jet clips are not broken they just will not stay on the tub. I called customer service never got a call back and the local dealer will not come look at it. It has been very frustrating. You pay good money for a new tub and you don't expect to have so many problems in the first couple months.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
Response from HotSpringBy Vanessa, Customer Service , July 29, 2020
Oh no! I can see how this has been frustrating. Thank you for taking the time to post your review, and I will reach out to you to help. I look forward to working with you soon.
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Review 120 for Rhythm
Average Rating:
5
/
5
Outstanding Spa, 1st time owner
MartyByrd
from ohio
Age:55-65
PostedJune 13, 2020
We love it, learning curve aside it's pretty simple to care for.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, June 19, 2020
Welcome to the Hot Spring family! Thank you for your review.
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