Customer Reviews for LimeLight Pulse
LimeLight Pulse
- 7 adults
- 7'5" x 7'5" x 38" / 2.26m x 2.26m x .97m
- 445 gallons / 1,685 liters
Average Customer Rating:
4.4
out of 5
(376 Reviews)
Rating breakdown 376 reviews
5 Stars
259
4 Stars
55
3 Stars
20
2 Stars
23
1 Star
19
50 out of 69(72%)reviewers recommend this productbrand.
Customer Reviews for Pulse
Review 321 for Pulse
Average Rating:
1
/
5
Hoping A "Do Over" Will Make this Right
MulliganGuy
from New Jersey
Age:35-44
Gender:male
No, I do not recommend this product.
PostedAugust 19, 2015
Did a lot of research before choosing a HotSpring spa. In aggregate, it was the best choice for me. In practice, not much fun so far. A number of technical and physical problems out of the gate:
* Cracks in the bottom wood frame that had been stapled/screwed back together at the factory
* A crack in the front panel door
* Control panel software malfunction, unable to manage output of ACE salt system
* New control panel installed and ACE salt system still not functioning properly
* Grommets holding screws for front cover panels either missing, falling out or too deep into the holes making it tough for screws to catch. Made it very difficult to open/close panels and multiple screws severely stripped after just a couple of times opening/closing
* After the control panel service, a tool and open lubricant holder left rolling around in the motor compartment by the service technician
* An honest mistake from the local dealer installing a cover lifter which didn't do what I was told it would. Then removed and 12 screw holes in the side of the new spa filled and stained to match the exterior.
* Cracks in the bottom wood frame that had been stapled/screwed back together at the factory
* A crack in the front panel door
* Control panel software malfunction, unable to manage output of ACE salt system
* New control panel installed and ACE salt system still not functioning properly
* Grommets holding screws for front cover panels either missing, falling out or too deep into the holes making it tough for screws to catch. Made it very difficult to open/close panels and multiple screws severely stripped after just a couple of times opening/closing
* After the control panel service, a tool and open lubricant holder left rolling around in the motor compartment by the service technician
* An honest mistake from the local dealer installing a cover lifter which didn't do what I was told it would. Then removed and 12 screw holes in the side of the new spa filled and stained to match the exterior.
All that said, you would imagine that I would run away screaming as fast as I could and never wanting to have anything to do with this company again. Given the overwhelmingly positive customer reviews, I believe that this is an aberration. Even the best companies in the world have an occasional clunker [unfortunately it is in my backyard right now]. The HQ customer service, from Marianne, has been excellent and kept me from going over the deep end on a couple of occasions. Josie, at the local dealer, has also been very accommodating to help resolve the problems. Net of all this, they agreed that this entire experience needed to be fixed. They have quickly agreed that the tub will be replaced with a new one rather than firefight multiple issue. I think their response reflects the commitment to their customers and I will provide an add'l review after the new tub is installed. I believe that it will fulfill my expectations.
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
2
/
5
Response from HotSpringBy Vanessa, Customer Service, August 20, 2015
Hello Mulligan Guy,
Thank you for your review. I am sorry to hear about your initial experience. However, very please that Marianne, and Josie have been able to work together to get you a new spa.
I am confident that the new spa will provide you with the legendary Hot Spring experience that we are known for. Thank you again for your time and patience.
We look forward in providing you a delightful spa to use for many years to come.
Thank you for your review. I am sorry to hear about your initial experience. However, very please that Marianne, and Josie have been able to work together to get you a new spa.
I am confident that the new spa will provide you with the legendary Hot Spring experience that we are known for. Thank you again for your time and patience.
We look forward in providing you a delightful spa to use for many years to come.
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Review 322 for Pulse
Average Rating:
3
/
5
Common thread-Lights Out
Terpman
from Maryland
Age:55-65
Gender:male
No, I do not recommend this product.
PostedAugust 5, 2015
Lights in the Pulse spa have failed. Spa is about four and half years old, but usage has been minimal--once or twice/month. Local rep has been good in working with us but notes light warranty has expired, thus we will have to bear the costs (undetermined but significant) to repair. While we considered authorizing repairs, we are reluctant to do so based on customer reviews on this site which indicate (1)lighting problems with Limelight and other models appear to be common, and (2)repairs often do not resolve the problem in the long run. Bottom line: lighting problems seem to be a systemic quality problem with these spas and we feel HotSprings should step up and be responsible for correcting the faulty product.
Comfort:
3
/
5
Quality:
3
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
Response from HotSpringBy Vanessa, Customer Service, July 31, 2016
Hello Our 4 year pulse...
I am sorry to hear about your frustration about your spa lights. If we can help beyond your service visit , please contact Customer Service at 800-999-4688 ext. 8432.
I am sorry to hear about your frustration about your spa lights. If we can help beyond your service visit , please contact Customer Service at 800-999-4688 ext. 8432.
Response from HotSpringBy Peggy W. , Customer Service, August 10, 2015
Thank you for providing your spa review and for your purchase of a Limelight spa. Watkins is actively involved with spa owners and dealers to ensure minimal expenses for out-of-warranty service repairs. I will contact both you and your dealer directly to see where we can help.
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Read comment (1)
Comments (1)
ardavis
portland, oregon
Our 4 year old pulse just did same thing.
Posted January 30, 2016
All the lights went out. Did you get this resolved and did Watkins help out? This is frustrating, given this is one of the most expensive brands out there. I have contacted local service and will see what happens.
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Review 323 for Pulse
Average Rating:
5
/
5
Fantastic Experience all the way
MarkA
from Debyshire UK
Age:35-44
Gender:male
Yes, I recommend this product.
PostedJuly 29, 2015
Having taken some time shopping around we finally settled for a Pulse, having tested one in our local dealers.
This is now our favorite place to relax after a hard days work looking out over our garden. The jets provide a great massage, far better than many other hot tubs in a similar or lower price range, and it holds it temperature really well.
We were advised to get the ACE system and so glad we did, the water maintenance is easy and the water is always crystal clear and comfortable.
Anita and the team at Hotspring world Derby provided superb customer support, she has advised us well and supported us all the way through our ownership, great service and real credit to hotsprings.
Mark A
UK
UK
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Ben, Customer Service, July 31, 2015
Hi Mark!
Thank you for choosing Hot Spring Spas, and the Ace Saltwater Sanitizing System! It's stories like yours that place high value on the brand, and more importantly, the dealerships... So thrilled to hear Anita from Hot Spring World, and your Limelight Pulse spa, has provided a 'fantastic' hot tub ownership experience! Cheers!
Thank you for choosing Hot Spring Spas, and the Ace Saltwater Sanitizing System! It's stories like yours that place high value on the brand, and more importantly, the dealerships... So thrilled to hear Anita from Hot Spring World, and your Limelight Pulse spa, has provided a 'fantastic' hot tub ownership experience! Cheers!
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Review 324 for Pulse
Average Rating:
5
/
5
My first spa. Use it 4 days a week before going to bed. Very relaxing.
Deskman
from El Cajon, ca
Age:55-65
Gender:male
Yes, I recommend this product.
PostedJuly 25, 2015
9 on a scale of 10. Very relaxing foot jets and ease of operation.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Jaclyn, Customer Service, July 27, 2015
Thanks for taking the time to review your LimeLight Pulse, Hot Tubber, and for being a part of the Hot Spring family. We know there are many choices when purchasing a new spa, and we appreciate your selecting a Hot Spring. I'm happy to read you've incorporated your tub into most of your evenings. Enjoy the summer and many more years in your Pulse!
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Review 325 for Pulse
Average Rating:
4
/
5
Pulse
GregD
from NH
Age:45-54
Gender:male
Yes, I recommend this product.
PostedJuly 17, 2015
This is our second hot tub and our first Hot Springs. The quality is far beyond the competitors offerings in the same class. We are very happy with the jet configurations and many pump speed combinations. This has been a wonderful addition to our backyard oasis.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Jaclyn, Customer Service, July 20, 2015
Thanks for choosing a Limelight Pulse, GregD. We know there are many options when purchasing a new spa and we appreciate your being a part of the Hot Spring family. What a treat to know your spa, in your backyard oasis, is ready after a long day. Enjoy the rest of the summer!
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Review 326 for Pulse
Average Rating:
4
/
5
Great Hot Tub!
KTM
from Natick, MA
Age:35-44
Gender:female
Yes, I recommend this product.
PostedJuly 13, 2015
We love love love!!! our Hot Springs Hot Tub. Had it for 5 years, and works basically like new. My only real issues have been easy to fix for my dealer. The cover straps are really terrible, and I have had to use something heavy to hold it down for a number of years...
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Vanessa, Customer Service, July 14, 2015
Thank you for your review, I am very happy to know that you love your Hot Spring Pulse. Glad that the dealers have been taking good care of you and the spa.
You bring up a good point about the cover straps. They are, by design, a safety feature to keep small kids out of the tub. If a toddler were to try to lift the cover, the cover straps/clips would prevent them from opening it.
However, if there was high winds or harsh weather the cover straps/clips would not hold the cover down.
If you should have any questions or concerns please feel free to let Customer Service know and we will be glad to help, 800-999-4688 x8432. Thank you for your time.
Happy Hot Tubbing!
You bring up a good point about the cover straps. They are, by design, a safety feature to keep small kids out of the tub. If a toddler were to try to lift the cover, the cover straps/clips would prevent them from opening it.
However, if there was high winds or harsh weather the cover straps/clips would not hold the cover down.
If you should have any questions or concerns please feel free to let Customer Service know and we will be glad to help, 800-999-4688 x8432. Thank you for your time.
Happy Hot Tubbing!
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Review 327 for Pulse
Average Rating:
5
/
5
The Best investment I ever made...
Jesse263
from Richland hills, Texas
Age:45-54
Gender:male
Yes, I recommend this product.
PostedJune 29, 2015
This is my second Hotsprings spa and I have never had a problem with either one.. They are always ready to jump in and the temp holds perfect even in 20 degrees outside air temperature. It's very economical . After having a pool the last 2 houses I have owned I would never have another one. The cost and problems associated with a pool are way too expensive. I would never buy any other brand besides the Hotsprings spa line.. Great engineering throughout the stereo system to the ease of draining and startup.. love it !
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Ben, Customer Service, July 7, 2015
Wow Jesse263 - what a great review on your spa! So pleased to hear you find it works in a wide range variety of climates, and see the great crafting and engineering behind our spa line! We are so happy to hear your feedback, thank you so much for sharing!
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Review 328 for Pulse
Average Rating:
5
/
5
Stress relief
Jay
from dayville ct
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedJune 23, 2015
I love my hot tub.
We use it every day.
We have been "hot tubing" for 24 years.
We use it every day.
We have been "hot tubing" for 24 years.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Ben, Customer Service, June 29, 2015
Wow - after 24 years, you still enjoy a warm soak in a spa... Sounds like you know what your talking about! We wish you many more years of enjoyment with your Limelight Pulse model spa, and thank you for sharing!
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Review 329 for Pulse
Average Rating:
5
/
5
Love it!
Bernie
from Norton, Ohio
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedJune 23, 2015
3 years old and looks and runs like brand new. With all of the settings there is no place on your body that doesn't get massaged. Beautiful lights and settings for relaxation! Easy to take care of and Ohio Pools is outstanding for providing help if needed.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Marianne, Customer Service, June 24, 2015
Hello, Thank you for the great review! We really appreciate your feedback and taking the time to let us know!
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Review 330 for Pulse
Average Rating:
5
/
5
My Hot Tube
Barry
from Beach Haven Crest, NJ
Yes, I recommend this product.
PostedJune 16, 2015
This is the second hot tube we have purchased from Hot Springs SPA's. We love the hot tube. It requires very little maintenance, which Hot Springs provides at reasonable cost. The hot tube is very comfortable, plenty of room, it lights up beautifully.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Ben, Customer Service, June 17, 2015
Thank you Barry for this wonderful testimony - so happy to hear you are a continuing Hot Spring customer - The Limelight Pulse's 32 point-of-lights does create a wonderful lighting experience while soaking! Wishing you many more enjoyable soaks, Barry!
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Review 331 for Pulse
Average Rating:
3
/
5
The ACE system was not worth the extra money
YesSir9
from Somewhere, USA
Age:25-34
Gender:male
No, I do not recommend this product.
PostedMay 24, 2015
The ACE system was not worth the extra money. The ACE system always flashes display panel error, and each time the hot tub tech comes out to fix it. The error comes back 2-3 hours after he left the house.
The Pulse control panel is hard to understand and menu button selections are not intuitive.
The Pulse cover that the unit came with does NOT cover the control panel well. I had to purchase another wrap cover for the winter to protect the panel from snow.
In summary the tub has been way too much maintenance and lack of performance than I expected.
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
2
/
5
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Review 332 for Pulse
Average Rating:
2
/
5
Like many others - Lights are a huge problem
Mark76
from Orinda, CA
Age:35-44
Gender:male
No, I do not recommend this product.
PostedMarch 15, 2015
I bought this Hot tub in June 2011. Like others who have posted, it worked great for a while, but I started having issues with the lights not working about 15 months in. The dealer/HotSpring sent a technician out to fix them, but they quickly went south again a couple months later. All in all, they have been "fixed" three times, but now are completely not working (not a single light comes on). I recently asked for them to come back out and "fix the fix", but they told me I am out of warranty and the would not cover the cost. Given that this issue started while I was in warranty and never truly got fixed, I am obviously disappointed.
I can not recommend this hot tub because of these issues and the manufacturer's most recent response.
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
2
/
5
Response from HotSpringBy Peggy W., Customer Service, March 17, 2015
Thanks for reviewing your spa ownership; I pulled the warranted service history; your dealer submitted 2 claims for this spa-both in 2014 for lighting. I will be glad to give them a call tomorrow to offer assistance in having the lights repaired at little or no cost to you. Watkins appreciates your purchase of the spa and want to earn the same high rating for the lights that you gave for the comfort and ease of care.
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Review 333 for Pulse
Average Rating:
4
/
5
Love our hot tub!
JandJ
from Mt Juliet, TN
Age:35-44
Gender:male
Yes, I recommend this product.
PostedMarch 4, 2015
We recently bought a Limelight Pulse and absolutely love it. Our salesperson, Adrienne, was so helpful before the sale and continues to answer any questions we have about cleaning and maintaining the hot tub. The delivery guys were very prompt and professional and clearly knew what they were doing when they delivered our hot tub. We have been impressed with everyone at Hot Springs of Music City. The Pulse is perfect for our back porch and we love sitting in it with the awesome lights on every evening we are able to. Our kids love it to and we all enjoy hanging out together in our hot tub. Fun for the whole family.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Marianne, Customer Service, March 6, 2015
Hello, Thank you for the GREAT review on your Limelight Pulse Spa. So nice to hear how helpful Adrienne from Hot Springs of Music City has been. She will be so happy to hear your review of the spa and her service before the after the spa sale. Enjoy you spa for many years to come with your family.
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Review 334 for Pulse
Average Rating:
3
/
5
So relaxing!
JakeaJake
from United States
Age:25-34
Gender:male
Yes, I recommend this product.
PostedFebruary 12, 2015
I purchased the Limelight Pulse about 6 months ago, I love it! It is VERY relaxing! HOWEVER, I have had 75% of my jets come off! The dealer has had AMAZING customer service, and has come out every time within 24 hours to remedy the problem, they have had to make 3-4 service calls for this issue. I'm happy with my Limelight Pulse, but for as much money as I spent on it, I'm worried about issues like this after my warranty expires.
Comfort:
5
/
5
Quality:
3
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Peggy W. , Customer Service, February 13, 2015
Glad to hear you're enjoying your PULSE spa! I will check w/your local dealer to find out why they did not simply change out all escutcheons at the same time. We resolved this tooling issue last year & made replacement jet rings available to all dealers as needed. You do have a great dealer to assist you; we do not anticipate that you will have further issues going forward. Enjoy the spa!
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Review 335 for Pulse
Average Rating:
4
/
5
New purchase for coming spring
islandbound
from Franklin Maine
Age:55-65
Gender:male
Yes, I recommend this product.
PostedJanuary 4, 2015
We have purchased the pulse spa with great anticipation for spring to arrive, We are living with my daughter and husband to help with three new babies and in the spring will be returning to our house on the lake .
At that time we will install our new pulse tub with the ace system .
At that time we will install our new pulse tub with the ace system .
I am apprehensive after reading all the reviews about the cleaning system we choose and the tub , ten thousand is a lot of money for us , while I have cancer and other medical issues I am looking forward to resting in my new tub.
And hopes that it will run as effectually as the salesperson Nate told
us .
Thank you and I will be reviewing this tub on this sight this spring . Islandbound
And hopes that it will run as effectually as the salesperson Nate told
us .
Thank you and I will be reviewing this tub on this sight this spring . Islandbound
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Jaclyn, Customer Service, January 7, 2015
Hello Islandbound - Thank-you for the purchase of your new spa and welcome to the Hot Spring Family! Three new babies, congratulations to your family! That sounds both exciting and exhausting!! I am sure your daughter is very thankful for the help. When spring arrives, and your Pulse model spa is installed, I'm confident that you are going to really enjoy it. Your dealer, along with us here in Customer Service, are happy to assist with any questions or concerns. We can be reached toll free at 800-999-4688, extension 8432. Thanks again and Happy 2015!
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Review 336 for Pulse
Average Rating:
1
/
5
Unbelievably poor quality control!
Redbudian
from New Hamoshire
Age:45-54
Gender:female
PostedOctober 19, 2014
Unbelievable! Our Pulse was just delivered on this Thursday night and was hooked up on Friday by our licensed electrician. After several hours of waiting for our new hot tub to heat up, we noticed the 230v breaker kept tripping. Our electrician made a trip out again on Saturday at our expense because there were no technicians available and no way to reach Hot Springs. We noticed that there were copper lines and other things not connected. After spending a lot of time checking it out thoroughly, working with the dealer and the electrician, it was decided the heater does not work. We were told that Monday is the earliest that someone can come out. Nice, beautiful peak season New England fall weekend wasted because of poor quality control. So much for every hot tub being tested before it ships out. Very concerned now that our unit may actually freeze if something is not done right away. In our part of New England, it is not uncommon to see freezing temperatures and snow this time of year. You only get one chance to make a good impression, and so far, we are not impressed. Hope this isn't a sign of things to come.
Quality:
1
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
Response from HotSpringBy Peggy W. , Customer Service, October 21, 2014
Thank you for reviewing your new spa start-up. I am sorry things did not go smoothly and was pleased to learn from your dealer today that the spa was not the problem, rather, there was a bad breaker in the electrical subpanel near the spa. Watkins appreciates your purchase of the Pulse and are confident that it will provide you many years of hot water relaxation in New England. To underscore our appreciation, Watkins will be covering the bill for the electrician's 2nd trip to your home. Happy Hot Tubbing!
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Review 337 for Pulse
Average Rating:
1
/
5
Limelight Pulse
1UnhappyCamper
from Franklin, NH
Age:35-44
Gender:male
No, I do not recommend this product.
PostedSeptember 6, 2014
I have had this hot tub for about 4 years now. From six months in under warranty the lights died! I called the dealer where purchased and they sent a tech out whom spent the whole day ripping foam from my tub to repair lights! After a couple days he got it up and working.. A week later same thing no lights! Multiple attempts and revisits to my home to repair and replace lights just to fail shortly thereafter. In the meantime after many of these failed visits I had to add 3 inches of water a week, I cant find the leak! The last trip which without exaggeration was trip number 12ish and the warranty was up. They repaired the lights one last time feeling bad they hadn't rectified the situation earlier. This time the lights worked for 2 weeks before failing again. I just refilled the tub from last winter and 1 light came on I was almost excited, I couldn't shut it off or get the others to work, but I had 1 light! I shut the power off to the tub and turned back on in hopes I could reset the lights! Wishfull thinking, the light went out and all still remain broken.. Great news is, I now add 4 inches of water per week to this just over 4 yr old tub! Not a happy camper, Tub is junk and manufacturer must know of the many complaints! For the money spent on this tub, I should have got at least a few more years out of it! Mind you I only have it filled during the winter, so I really got taken!! Buyer BEWARE!
Comfort:
3
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Response from HotSpringBy Peggy W. , Customer Service, September 8, 2014
Thanks for alerting us to your concerns about the spa. I am sending you a direct email to learn more specifics and will be glad to work with your local dealer to do what we can to turn this around for you. We appreciate your spa purchase and want it to be a source of enjoyment for you.
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Review 338 for Pulse
Average Rating:
5
/
5
SO GLAD PURCHASED
ADRIAN
from NOTTINGHAM
Age:35-44
Gender:male
Yes, I recommend this product.
PostedAugust 17, 2014
REALLY ECNOMICAL BEST PURCHASE EVER REALLY GOOD FOR HEALTH BENEFITS BRILLIANT FOR THE KIDS AFTER SALES GREAT
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Jaclyn , Customer Service, August 21, 2014
Thanks for the feedback, Adrian! We are happy to hear you and your family are enjoying the many benefits of hot tub ownership. Happy Hot Tubbing in your Limelight Pulse for many years!
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Review 339 for Pulse
Average Rating:
3
/
5
Awesome hot tub with big problems
rmlh
from Saskatoon, SK
No, I do not recommend this product.
PostedAugust 5, 2014
Bought new in 2008 and have had a problem with the lights since day one. We have had two leaks, this one being not under warranty. I am just wondering what else to expect to go wrong with it? I have read a lot on the internet of complaints about this model and year. I love the model and the colors and the lights (when they work), and that was one of the reasons we bought it.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Response from HotSpringBy Peggy W. , Customer Service, August 9, 2014
Thank you for the review of your 7 year old Limelight Pulse model spa. I'm glad to read that it has been a source of enjoyment for you and am disappointed to read that you have had these challenges. I will write to you directly to receive more details about the service history so that I might discuss with your locally authorized service provide what Watkins can do to defray your expenses.
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Review 340 for Pulse
Average Rating:
3
/
5
Lights a big problem
Kmakros
from Salem Ma
Age:55-65
Gender:female
No, I do not recommend this product.
PostedJuly 22, 2014
Had the lights replaced 3 times under warranty. They are out again. 2008 model. A real hassle. The tub itself works great, I am giving up on the lights. Sometimes there is 1 light on for no reason. Dealer tried hard to make it work. Don't get this model; get one with a solitary light.
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
2
/
5
Value:
3
/
5
Response from HotSpringBy Peggy W. , Customer Service, August 4, 2014
Thank you for providing feedback about your Limelight model spa. I am glad to read that is has provided 6 years of enjoyment and not required service other than to the lights during the first couple of years. I would like to know more about your particular situation so will send you a direct email. If there is something that can be done to restore the lighting, I will be glad to work with your dealer to do so. Best regards!
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