Customer Reviews for LimeLight Pulse
LimeLight Pulse
- 7 adults
- 7'5" x 7'5" x 38" / 2.26m x 2.26m x .97m
- 445 gallons / 1,685 liters
Average Customer Rating:
4.4
out of 5
(376 Reviews)
Rating breakdown 376 reviews
5 Stars
259
4 Stars
55
3 Stars
20
2 Stars
23
1 Star
19
50 out of 69(72%)reviewers recommend this productbrand.
Customer Reviews for Pulse
Review 341 for Pulse
Average Rating:
4
/
5
Pulse
YesSir
from Chicago, IL
Age:35-44
Gender:male
Yes, I recommend this product.
PostedJuly 12, 2014
Wish it had a wireless controller option. The std Pulse controller is a little limited in features.
Wish it did NOT have a wood base frame. Wood will rot over time. Wish it was composite material that will NOT absorb water.
Wish it had more jet spray options. Only has three jet modes from controller.
Wish it had lights on the bottom of the shell to enhance the looks.
Comfort:
5
/
5
Quality:
2
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
2
/
5
Response from HotSpringBy Jaclyn, Customer Service, August 12, 2014
Thank-you for your feedback, Hot Tubber! We appreciate all the recommendations and “wish” list items suggested, as we are continually making improvements to our tubs based on those customer suggestions. We hope that you enjoy all the features that your Limelight Pulse does offer for many years.
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Review 342 for Pulse
Average Rating:
5
/
5
A Great new addition to our family.
unclecush
from Derby, England
Age:45-54
Gender:male
Yes, I recommend this product.
PostedJuly 4, 2014
I was a hot tub virgin but once I got the salt system working at the right setting it was so easy to maintain. I would well recommend a hot tub to anyone that just wants to relax after a hard days work, I am sure that there is no better way.
Yours Sincerely a very relaxed and satisfied customer
Graeme
Yours Sincerely a very relaxed and satisfied customer
Graeme
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Peggy W. , Customer Service, July 7, 2014
Thanks for a lovely review of your new spa experience! You're absolutely right about the ACE water care system, Graeme - so easy to maintain a clean, inviting hot water experience, ready when you are! Happy Hot Tubbing!
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Review 343 for Pulse
Average Rating:
2
/
5
Fix the lights!
Rod64
from North Liberty, IA
Age:45-54
Gender:male
No, I do not recommend this product.
PostedJune 29, 2014
The lights are supposed to be the hot tub's notable feature and they do not work. We keep finding broken light caps at the bottom of the hot tub and since that time none of the lights operate - In fact the only two that do are ones with missing light caps...one blue and one re and neither ever turn off. We understand and fear that the cost to fix is high and reoccurring.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
2
/
5
Response from HotSpringBy Peggy W. , Customer Service, July 1, 2014
Thanks for the feedback! I'm very surprised to hear this as we have not had recent lighting issues. I will write to you directly to learn more about your specific situation and see what can be done to make the spa a source of enjoyment again.
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Review 344 for Pulse
Average Rating:
5
/
5
Perfect for easing Fibromyalgia pain and Insomnia
CTSpaJunkie
from Cranberry Township, PA
Age:45-54
Gender:female
Yes, I recommend this product.
PostedMay 3, 2014
We are first time spa owners who spent hours researching major spa manufacturers and decided to purchase a HotSpring Pulse floor model from Seven Seas Pools and Spas. Our salesperson patiently addressed our questions and concerns, and the price for this quality spa was amazing. We have been tubbing for 3.5 months and this has been one of the only therapies that have helped my fibromyalgia pain and associated insomnia as we use our spa almost every night. The jets can be adjusted to just the right angle and pressure for a perfect hydro therapy massage. As for the waterfall feature, I thought it was just decorative, but the action of the water falling over my neck muscles, combined with the ambiance of the tranquil lighting, provides a perfect spa experience. We live in the Pittsburgh, PA area and used the spa during 0 degrees, and the power consumption was minimal. Our beautiful Pulse is also a magical oasis away from the cares of the world to enjoy relaxing time with family. WE LOVE OUR HOTSPRING PULSE SPA!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Team , Marketing, May 5, 2014
Dear Hot Tubber,
I'm thrilled to hear that your Hot Spring Pulse has eased your fibromyalgia pain, and that you've discovered the magic behind the waterfall feature. It's not just for looks :) I'm also delighted to hear you had a wonderful purchase experience with Seven Seas. I will be sure to let them know! I wish you many years enjoying your Pulse spa. We appreciate your business and all of the research that led you to Hot Spring.
Happy Hot Tubbing!
Erica
The Hot Spring Team
I'm thrilled to hear that your Hot Spring Pulse has eased your fibromyalgia pain, and that you've discovered the magic behind the waterfall feature. It's not just for looks :) I'm also delighted to hear you had a wonderful purchase experience with Seven Seas. I will be sure to let them know! I wish you many years enjoying your Pulse spa. We appreciate your business and all of the research that led you to Hot Spring.
Happy Hot Tubbing!
Erica
The Hot Spring Team
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Review 345 for Pulse
Average Rating:
5
/
5
Lights
Peppers
from Brooklyn, Ohio
Age:35-44
Gender:female
Yes, I recommend this product.
PostedMay 1, 2014
I absolutely love my hot tub! Purchased it in 2009 and the only issue we have ever had was with the lights. We had them replaced under warranty twice and they are now out again and we cant seem to locate anything in the online manual on how to replace/repair them. Any advise is greatly appreciated.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Peggy W. , Customer Service, May 5, 2014
Thank you for the feedback. Yes, the Pulse is a great spa! I would like to know more about your spa lights so will write to you directly. We may be able to help.
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Review 346 for Pulse
Average Rating:
2
/
5
Warning! Shop Around before buying this spa!!!
Balks
from Winnipeg, Manitoba, Canada
Age:45-54
Gender:male
No, I do not recommend this product.
PostedApril 19, 2014
I purchased this tub as indicated and have been using it since mid October 2012. I have the ACE™ system. Based on the "sales pitch" I did not expect to replace the ACE™ Ag+ cartridge for at least a few years. After experiencing some problems upon refilling , I arranged a service call. This revealed that the cartridge was already failed and needed to be replaced. In addition, they replaced the motherboard for the ACE™ system. Luckily, the latter was at no cost for the part as they indicated it was an upgrade from HotSpring that was needed (I also wonder if I would have been advised of this if I did not need service?). However the cartridge was a huge surprise and disappointment. I am pretty diligent at maintaining/testing the water (I keep a detailed spreadsheet for each month noting all readings, adjustments, and costs). It is up and running now, but almost $800 later. If that's the additional annual cost (over and above normal maintenance) to have a saltwater tub from HotSpring it may very well be the last one I purchase or recommend.
The description at the dealer really made the system seem very simple to maintain (“The green indicator will basically tell you when the system needs attention”, to paraphrase their words). As time passes, I am finding it is not entirely the case. The manual has slightly different limits than the ACE™ manual. The limits on the test strip containers are in turn slightly different as well. Add to that, the technician has now given me his recommended limits with the new motherboard installed. Confusing to say the least.
Then one day (at about 18 months in) I noticed that the power was out on the unit. I checked the GFCI breaker and the 30 amp was tripped. I could not reset it. My dealer sent a service technician out the next day. What he found was the circulating pump had failed. So he replaced it. Fortunately the pump was still on warranty and there was no charge for the repair. However, this brings up additional concerns. In less than 18 months I’ve now had the ACE™ Cell, control panel motherboard, and a circulating pump replaced. That is a lot of additional maintenance and cost that I would expect for such a new unit. But it doesn't stop there.
We were away for one month and adjusted the usage settings appropriately per the service technician’s guidance. When we returned all seemed fine. I had a water sample tested and made a few minor adjustments based on the water test results. The next day my 30 amp breaker was tripped and it would not reset. I placed a service call and once again, the same circulation pump was faulty and had to be replaced. Luckily, it was still on warranty. However these repeated problems on such a new spa are becoming a serious concern. I am afraid to leave it unattended for even 2-3 days in the winter for fear of it shutting down and completely freezing up. In addition, once the warranty is expired, how much money am I going to have to pour into it every year above and beyond normal maintenance? It is blatantly clear that Hot Springs are not willing to compensate me for the cost of the first failure (ACE™ cell) because it was past the warranty. Their consolation to me is that "Your Limelight Pulse 2012 model spa comes with a 5-year warranty on components, no-fault heater, spa’s shell, and plumbing leaks." That’s their answer? How about addressing what is clearly a problem with the product?
I have zero confidence it the reliability of this product now. I have asked them if they would at least put a note in my file that may allow additional coverage/considerations outside of the normal warranty period should these recurring problems continue beyond the warranty period. Since I contacted them about this third failure (2 weeks ago) they have not even responded to acknowledge my concern. How's that for service!
I am very disappointed having to incur this significant cost and hassle after only 18 months of use. At this point I suppose I have no choice but to stay the course and hope for the best. However, when replacement and/or upgrading time comes, I will certainly shop around and look at alternative saltwater spa options. In addition, when asked by friends and family about my satisfaction with the spa, I will be completely honest. Honestly, when it’s operating well, we love it. However, maintenance is not as easy as the dealer lead us to believe, and this last incident should be a red flag for anyone considering purchasing this system. Be warned.
The description at the dealer really made the system seem very simple to maintain (“The green indicator will basically tell you when the system needs attention”, to paraphrase their words). As time passes, I am finding it is not entirely the case. The manual has slightly different limits than the ACE™ manual. The limits on the test strip containers are in turn slightly different as well. Add to that, the technician has now given me his recommended limits with the new motherboard installed. Confusing to say the least.
Then one day (at about 18 months in) I noticed that the power was out on the unit. I checked the GFCI breaker and the 30 amp was tripped. I could not reset it. My dealer sent a service technician out the next day. What he found was the circulating pump had failed. So he replaced it. Fortunately the pump was still on warranty and there was no charge for the repair. However, this brings up additional concerns. In less than 18 months I’ve now had the ACE™ Cell, control panel motherboard, and a circulating pump replaced. That is a lot of additional maintenance and cost that I would expect for such a new unit. But it doesn't stop there.
We were away for one month and adjusted the usage settings appropriately per the service technician’s guidance. When we returned all seemed fine. I had a water sample tested and made a few minor adjustments based on the water test results. The next day my 30 amp breaker was tripped and it would not reset. I placed a service call and once again, the same circulation pump was faulty and had to be replaced. Luckily, it was still on warranty. However these repeated problems on such a new spa are becoming a serious concern. I am afraid to leave it unattended for even 2-3 days in the winter for fear of it shutting down and completely freezing up. In addition, once the warranty is expired, how much money am I going to have to pour into it every year above and beyond normal maintenance? It is blatantly clear that Hot Springs are not willing to compensate me for the cost of the first failure (ACE™ cell) because it was past the warranty. Their consolation to me is that "Your Limelight Pulse 2012 model spa comes with a 5-year warranty on components, no-fault heater, spa’s shell, and plumbing leaks." That’s their answer? How about addressing what is clearly a problem with the product?
I have zero confidence it the reliability of this product now. I have asked them if they would at least put a note in my file that may allow additional coverage/considerations outside of the normal warranty period should these recurring problems continue beyond the warranty period. Since I contacted them about this third failure (2 weeks ago) they have not even responded to acknowledge my concern. How's that for service!
I am very disappointed having to incur this significant cost and hassle after only 18 months of use. At this point I suppose I have no choice but to stay the course and hope for the best. However, when replacement and/or upgrading time comes, I will certainly shop around and look at alternative saltwater spa options. In addition, when asked by friends and family about my satisfaction with the spa, I will be completely honest. Honestly, when it’s operating well, we love it. However, maintenance is not as easy as the dealer lead us to believe, and this last incident should be a red flag for anyone considering purchasing this system. Be warned.
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
Response from HotSpringBy Peggy W., Customer Service, May 5, 2014
Thank you for providing detailed feedback about your spa experience. I am concerned that you say you have not had a recent response from Watkins and want to look into that. Watkins does appreciate your purchase of a Pulse and will contact your local dealer to see what we can do to turn this around for you.
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Review 347 for Pulse
Average Rating:
4
/
5
Great, but...
Geosan
from Lincoln, NE
Age:45-54
Gender:male
Yes, I recommend this product.
PostedApril 6, 2014
We've had our spa for 6 weeks and have really enjoyed using the various spa features. We had the ACE system installed two weeks after delivery and set up. Therein lies the problem. Since installing the ACE we continue to experience a blinking service light, which usually resolves if we clean the cartridge. This occurs at least weekly for this device, which is marketed as requiring service monthly! As advertised, chemical use has been minimal . Overall, this spa is everything we were hoping for (assuming the ACE system straightens out!).
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Vanessa, Customer Service, April 16, 2014
Thank you for your feedback. We appreciate the time you have taken to let us know about your spa experience.
I am glad to know that you are enjoying your Lime Light Pulse however, I can see that the ACE may need some adjustment. The ACE system is really a wonderful way to manage the health of the water in your spa. I would like to see how I can
help. Please contact me at custsvc@watkinsmfg.com for further assistance.
Thank you again for your time and I look forward in working with you soon.
I am glad to know that you are enjoying your Lime Light Pulse however, I can see that the ACE may need some adjustment. The ACE system is really a wonderful way to manage the health of the water in your spa. I would like to see how I can
help. Please contact me at custsvc@watkinsmfg.com for further assistance.
Thank you again for your time and I look forward in working with you soon.
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Review 348 for Pulse
Average Rating:
1
/
5
Never Buy Hot Springs Tub Again !
Dave442
from Burlington, Ontario Canada
Age:45-54
Gender:male
No, I do not recommend this product.
PostedApril 1, 2014
Purchased in July of ' 2008 - Had problems with lights from day one - now out of warranty and still don't work - had all lights and controllers change 2X under warranty but it never fixed problem - tub shuts down on its own every couple of days - Circulating pump change first year due to leak - had a Savannah tub before this one - at half the price never had a problem and better warranty. Had to leave that tub behind when we moved - for our 2nd hot tub decided to go with Hot Springs Limelight Pulse - would never buy a Hot Springs again -
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Response from HotSpringBy Peggy W. , Customer Service, April 2, 2014
Thank you for an honest response, Dave. I have put in a call to the local dealer to learn more about your spa's repair history and to see what Watkins and the dealer might do to bring the spa back into good repair at little/no expense to you.
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Review 349 for Pulse
Average Rating:
5
/
5
Lots of Power
ToddinNovi
from Novi, Michigan
Age:45-54
Gender:male
Yes, I recommend this product.
PostedMarch 31, 2014
When we use our HotSpring hot tub we usually do not use the highest jet setting unless we really need it cause it is so powerful it lifts you right out of your seat unless your hanging on and using your feet to lock in. I really like the dark brown outer walls and cover too, great look!
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 350 for Pulse
Average Rating:
5
/
5
Happy we finally got a Spa
The Davis'
from South Bend, IN
Age:45-54
Gender:female
Yes, I recommend this product.
PostedMarch 7, 2014
After several yrs of looking and trying to decide whether to buy a spa we finally did it this past Dec and we are TOTALLY HAPPY with our Pulse, in fact our son is in the process of buying a Relay. We LOVE our Pulse Spa.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Team , Marketing, March 11, 2014
Dear Hot Tubber,
TOTALLY HAPPY with your Hot Spring Pulse makes me happy as well :) I am thrilled to hear you decided to make your spa purchase, and that your son is on his way as well. You are a true Hot Spring family! Wishing you many happy years in your spa.
Happy Hot Tubbing!
Erica
The Hot Spring Team
TOTALLY HAPPY with your Hot Spring Pulse makes me happy as well :) I am thrilled to hear you decided to make your spa purchase, and that your son is on his way as well. You are a true Hot Spring family! Wishing you many happy years in your spa.
Happy Hot Tubbing!
Erica
The Hot Spring Team
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Review 351 for Pulse
Average Rating:
5
/
5
Great way to unwind
Kingston
from Illinois
Yes, I recommend this product.
PostedFebruary 17, 2014
Our Hot Springs Pulse Spa was our first spa purchase. It was easy to set up and customer service was helpful with any questions I had. It is a great way to relax after work, a work out, or to socialize with friends.
It's easy to maintain and the control panel is very straight forward with any tweaks we want to make.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Peggy W., Customer Service, February 26, 2014
Great review. Thanks for the feedback about the spa and service after the sale. You have discovered what repeat spa owners know...here is a great place to reconnect with family and friends. If you have a photo or two to share of your hot tub setting, we'd love to see them on our FB page. Happy Hot Tubbing!
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Review 352 for Pulse
Average Rating:
4
/
5
the nite sky
Duchess Daisy
from Pelican Rapids, mn
Age:55-65
Gender:female
Yes, I recommend this product.
PostedJanuary 19, 2014
We enjoy watching the nite sky. The spa is comfortable for three adults. . We have to reset the ACE system every three to four nites. Upkeep is not hard, so far. Staff is very friendly.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
2
/
5
Value:
3
/
5
Response from HotSpringBy Vanessa, Customer Service, January 24, 2014
Thank you for your feedback! I am pleased to hear that you enjoy the nite sky while comfortably soaking in your Hot Spring Pulse Hot Tub. The ACE system is water care made easy and if our team can be of assistance please feel free to contact us at, 800-999-4688 X 8432.
Welcome to the Hot Spring family and Happy Hot Tubbing!
Welcome to the Hot Spring family and Happy Hot Tubbing!
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Review 353 for Pulse
Average Rating:
5
/
5
Best tub I have owned
skunk
from north platte nebraska
Yes, I recommend this product.
PostedJanuary 11, 2014
Sems to be working well after 2 months. Have the salt water system and it is so nice! The water stays warmer than the relay tub I had before. The lights and jets are great also!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Team , Marketing, January 13, 2014
Fantastic! I'm thrilled to hear you are enjoying the ACE system, the lights, and jets. Sounds like you are off to a great start in your second Hot Spring. Thank you for being a member of the Hot Spring family. We wish you many years of enjoyment in your spa.
Happy Hot Tubbing!
Erica
The Hot Spring Team
Happy Hot Tubbing!
Erica
The Hot Spring Team
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Review 354 for Pulse
Average Rating:
5
/
5
Super great hot tub for all the right reasons
Rosy and Rosie
from Browntown, Wi
Age:55-65
Gender:female
Yes, I recommend this product.
PostedNovember 21, 2013
This is our third hot tub and we sure like this one and so do our two foster sons--it is so easy to maintain and care for plus so easy to clean/.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Team , Marketing, November 24, 2013
After two previous spas, you must be quite the hot tubber! We are so happy to hear you selected Hot Spring for lucky number 3. Easy to maintain, easy to clean, and easy to use--often! I hope you and your foster sons enjoy your spa for years to come!
Happy Hot Tubbing!
Erica
The Hot Spring Team
Happy Hot Tubbing!
Erica
The Hot Spring Team
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Review 355 for Pulse
Average Rating:
2
/
5
Design Flaw!
In the Dark
from New Jersey
Age:45-54
Gender:male
No, I do not recommend this product.
PostedNovember 19, 2013
I bought my pulse in may 2008,Loved the tub for the first 2 months and then it began!Nothing but trouble with the lights.The tub was empty more then full between the service tech coming to fix it and the dealer taking it away to replace all the lights due to a factory Improvement to the lights.Well that failed also!Due to many emails and persistents Watkins Replaced the tub with a New 2010 Pulse!After months of enjoyment the lights started breaking again.Now I'm told the tub is out of warranty and I have to pay to fix the lights! No doubt in my mind that there was a design flaw as all the lights break the same way!New lighting design in the New tubs!Maybe Watkins is Knows something about the old design!
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
Response from HotSpringBy Peggy W., Customer Service, November 25, 2013
Thanks for providing feedback about your spa's lighting. I will write to your email directly to get specifics about your spa and service history. If Watkins can help despite expiration of the warranty coverage, I will be glad to do that. I look forward to hearing from you soon.
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Review 356 for Pulse
Average Rating:
4
/
5
Pulse show room floor model purchase
agfapa
from Valparaiso, IN
Age:55-65
Gender:male
Yes, I recommend this product.
PostedSeptember 30, 2013
Very pleased at purchase price, salesman/staff and delivery from the Tinley Park IL store to our location in Valparaiso IN. The unit was apparently without everything plugged in and a serviceman was out quickly to solve the problem. Units running great the last 4 weeks and were pleased.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, October 1, 2013
Dear Hot Tubber,
Thank you for the feedback on your spa purchase, and your local dealer. We are happy to hear you had an excellent purchase and delivery experience. We wish you many happy years with your new Pulse!
Erica
The Hot Spring Hot Tub Team
Thank you for the feedback on your spa purchase, and your local dealer. We are happy to hear you had an excellent purchase and delivery experience. We wish you many happy years with your new Pulse!
Erica
The Hot Spring Hot Tub Team
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Review 357 for Pulse
Average Rating:
5
/
5
glad we went with this one
Tone Loc
from Washington
Age:45-54
Gender:male
Yes, I recommend this product.
PostedAugust 18, 2013
we love our spa. It's very relaxing and therapeutic at the same time.
teenage kids love it! both are involved in sports, so it helps with sore muscles. the water care is MUCH easier than our old spa. no balancing, etc...
teenage kids love it! both are involved in sports, so it helps with sore muscles. the water care is MUCH easier than our old spa. no balancing, etc...
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, August 19, 2013
Dear Hot Tubber,
Thank you for your review! What a great way for the entire family to relax. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your review! What a great way for the entire family to relax. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
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Review 358 for Pulse
Average Rating:
5
/
5
Fabulous
Jojobean
from Viroqua, WI
Age:35-44
Gender:female
Yes, I recommend this product.
PostedAugust 12, 2013
We got our tub last November and have been in love with it ever since. The adjustable hydromassage jets are wonderful. I love that I can change the larger and medium size jets from a steady stream of pressure to the rotating action. We are first time spa owners but have found the water care essentially a breeze. We have the ACE system. Once the salt was added in the beginning, we only had to add a scoop of chlorine 1-2 times a week and lo-n-slow 1-2 times a month. We clean the filter ever couple months or so and the water has been consistently clear. We did find if the water was too low (and not high enough to reach the filter) then the water will get cloudy, but with the water at the right height we haven't had a problem. I do wish you could have more power to all of the jets at one time, especially when the tub is full of people, but then that would also increase the energy cost so I am ok with how that works out. Another feature that would be nice is when you are in one of the corner chairs with the calf massage, to have the foot have jets that would hit your feet. In this chair, either my calves get the massage or I need to move off the calf massage to get the foot jets to hit my feet. Overall though, this spa has been amazing and I sleep so much better.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
Response from HotSpringBy Steve, Customer Service, August 13, 2013
Thank you for your feedback! It is wonderful to see our ACE System working wonders in your Limelight Pulse. We appreciate your business and hope for years of relaxation in your future!
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Review 359 for Pulse
Average Rating:
2
/
5
Great idea but not well executed
Trestlew
from Montgomery, IL
Age:25-34
Gender:male
No, I do not recommend this product.
PostedJuly 30, 2013
We've had this tub for about 4.5 years now. From the beginning we've had issues with the lights (the great idea). They've been replaced under warranty twice and now that its out of warranty I'm gonna have to foot the bill. Also the water feature lighting broke and the silicone around it started peeling away from the beginning. We've also had to replace all of the pillows and the screws that were holding the pillow brackets to the tub due to rusting, yes I've kept the water ph at the correct levels.
I'm gonna call to see if I can get some assistance with fixing the lights yet again.
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Response from HotSpringBy Peggy W, , Customer Service, July 31, 2013
Thanks for writing to share your experience; don't know if you have called your dealer yet, but Watkins does want to take a closer look at this with you and the local dealer. I will send you an email directly and look forward to hearing from you with more specifics. Let's work together on this!
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Review 360 for Pulse
Average Rating:
2
/
5
not worth the money
dar77
from osceola In
Age:35-44
Gender:male
No, I do not recommend this product.
PostedMay 20, 2013
within the first year one pump had to be replaced. less then 4 years into ownership 1,500 in repairs needed. ligths don't work, wet in's bad, heater is leaking, cover is shot. I will say the company did give replacement parts for free to repair but i've owned other hot tubs and never had this many thing go wrong in less then 4 years. Evergreen spa is a great place to buy a hot tub because they will go the extra mile to take care of their customers. in 2009 it only got a 3 year warranty but now has a 5 year warranty. I would have to think twice about buying another Hot Spring spa.
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, May 23, 2013
Dear Hot Tubber,
Thank you for writing to us about your Spa. I am disappointed to read about the repairs needed for your Hot Tub, but am happy to hear Evergreen Spa was able to assist you. I appreciate your purchase of a Hot Spring and would be glad to help resolve your concerns or assist you in any way. Our Customer Service team can be reached at 1-800-999-4688, extension 8432. We have reps available Monday through Friday, 7:00 a.m. to 5:00 p.m. (PST) here for you.
Thank you,
Erica
The Hot Spring Hot Tub Team
Thank you for writing to us about your Spa. I am disappointed to read about the repairs needed for your Hot Tub, but am happy to hear Evergreen Spa was able to assist you. I appreciate your purchase of a Hot Spring and would be glad to help resolve your concerns or assist you in any way. Our Customer Service team can be reached at 1-800-999-4688, extension 8432. We have reps available Monday through Friday, 7:00 a.m. to 5:00 p.m. (PST) here for you.
Thank you,
Erica
The Hot Spring Hot Tub Team
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