Customer Reviews for LimeLight Flair
LimeLight Flair
- 6 adults
- 7' x 7' x 36" / 2.13m x 2.13m x .91m
- 335 gallons / 1,270 liters
Average Customer Rating:
4.5
out of 5
(673 Reviews)
Rating breakdown 673 reviews
5 Stars
485
4 Stars
106
3 Stars
31
2 Stars
26
1 Star
25
103 out of 127(81%)reviewers recommend this productbrand.
Customer Reviews for Flair
Review 221 for Flair
Average Rating:
1
/
5
Worst purchase ever
Disappointed
from Wisconsin
Age:55-65
PostedMarch 21, 2021
They come and drop it off- no instructions from them- cannot get wires in spa to connect- very poorly manufactured.
Comfort:
1
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
By Customer Service Hot Spring Ben, March 25, 2021
Oh no, so sorry to hear about this! I am grateful for you providing your feedback, and we do want to congratulate you on your new Hot Spring Spa purchase! I am eager to see what I can do to help, I will send you a message via email shortly. Thank you so much!
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Review 222 for Flair
Average Rating:
3
/
5
Freshwater Salt System has a major issue
sjcpilot
from Wilmington, NC
Age:25-34
PostedMarch 1, 2021
Since owning my Flair for about 8 months now, we have gone through 4 Salt cartridges. Each one should have lasted 4 months, which definitely is not the case. They burn out quickly and don't really even produce testable chlorine. I have mine set on 7 which was recommended by the manual for the Flair model. I have not found any detectable chlorine each time I test. Always have to substitute with bleach or Di-chlor, but don't add too much Di-chlor or you will get cyanuric acid lock and you won't ever have chlorine again until you dump the tub. Overall we've spent crazy money on replacement cartridges for them only to fail rapidly and not produce any chlorine. The hot tub overall has been good, it maintains temperature and the jets are strong. However we have had a jet break and need fixing by the dealer within only a month. Also a jet pump failed from the factory and needed replacing too. Overall, I am very disappointed with the Salt System.
Comfort:
3
/
5
Quality:
3
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
By Customer Service Hot Spring Melissa, March 15, 2021
Thank you so much for reaching out to us and sharing your experience so far. We strive to create a relaxing experience and when we hear issues like this, it concerns us. The salt system should be producing chlorine and the cartridges should be lasting around 4 months. I will be sending you an email shortly to see what we can do to help. Thank you again and have a great day!
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Review 223 for Flair
Average Rating:
5
/
5
We love our Hotspring Flair!
KR250
from Kamloops, BC
Age:45-54
PostedJanuary 17, 2021
Our new Flair combines comfort, ease of care with sparkling lights for a touch of fun. Being able to rotate/focus the jet pressure around the different corners of the tub adds to a more invigorating massage.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 224 for Flair
Average Rating:
5
/
5
Love our Limelight!
Johnny
from River Edge NJ
Age:55-65
PostedDecember 31, 2020
Have enjoyed our Limelight Flair for over two years and love it! Never an issue and easy to maintain. Love spending quality family time in it especially during the pandemic. Some of our best and deepest father-son conversations to date.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, January 7, 2021
Thank you for your review! It's so great to be able to connect with family while taking a soak. We wish you many happy years in your hot tub to come.
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Review 225 for Flair
Average Rating:
1
/
5
Do not purchase the Salt System
UnhappyCustomer
from Hartford, Wi
Age:45-54
PostedDecember 4, 2020
The Salt System is a waste of your money and I have had numerous emails back and forth with my sales/support team on this issue. It does not produce the chlorine as noted, we are constantly running the boost and STILL adding granulars to the water for chlorine. If I let the system sit with out any added chlorine, the water turns cloudy and then green. Each time we use the tub, test strips indicate little to no chlorine, and we have to add. The salt system cartridges burn out faster than noted by the sales team. A one year package of cartridges were used up in 6 months that we owned this tub. We have cycled the water in the tub 4 times since owning this tub in April (this review is being made in beginning of Dec. Almost every 2 months we have dumped a full tub and added fresh water.) IN seven months of owning this system, I have used up 13 lbs of granular chlorine, including four full tub drains. This is not what I expected when purchasing this hot tub. I thought Hotsprings was a Cadillac of tubs... not an average tub.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
By Customer Service Hot Spring Chelsea Elam, December 18, 2020
Wow, it sounds like you've a more than frustrating experience so far with your new spa and it's salt system. I would like to clarify some of the issues you've mentioned to see where we are going wrong and what needs to change for you to receive the experience promised. Please look out for an email from me to get details.
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Comments (1)
BJ Shaver
New Hampshire
Absolutely Correct...Salt System is Garbage!!
Posted January 3, 2021
I had the exact same incredibly frustrating experience with the "freshwater salt system" on my Limelight Prism spa!
The system simply does not work as advertised: it does not produce sufficient chlorine to sanitize the hot tub, and therefore requires the owner to supplement with chlorine granules...thereby defeating entire purpose of purchasing the system; AND, the salt system cartridges last at best ~2 months, versus the 4 months advertised, requiring the owner to purchase double the amount of cartridges annually at significant cost of +$600 a year...again for a system that does not even work.
I tried working with both Watkins and my dealer, and neither could rectify the issue, even after salt system control module was replaced, which leads me to the conclusion that design of the salt system is fundamentally flawed.
After giving up on the salt system and disabling, I finally found the simple solution to sanitizing my hot tub: install a properly sized ozone system!
As a prospective buyer, please do not waste your money, time, and aggravation on the flawed Watkins "freshwater salt system"!! And, for the unfortunate owners of the salt system, give up on it now and get an ozone system!!
+1point
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Review 226 for Flair
Average Rating:
5
/
5
Great Salt Water Spa
mitzi527
from North Dakota
Age:45-54
PostedNovember 30, 2020
This is our first hot tub and we think it’s fantastic. We’re so glad we went with the HotSpring brand. My husband does the maintenance and it’s been a relatively quick learning curve and not overly time consuming. There are a ton of options in each seat as far as the jet placement and ability to increase or decrease the intensity.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 227 for Flair
Average Rating:
5
/
5
Love but lots of work
Dave5
from Fresno Ca
Age:55-65
PostedNovember 27, 2020
Very minimal help with water balancing and salt system unless I call and ask. Big investment and would have liked more help at the start.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
By Customer Service Hot Spring Maria, January 18, 2021
Thank you for your review. I am so happy that you love your hot tub!! I am sorry that you didn't get the help that you were looking for in the beginning. Balancing your water can take some adjusting. Your dealer should be able to assist. I hope that you have many years of happy hot-tubbing.
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Review 228 for Flair
Average Rating:
5
/
5
New to the spa family
JB770
from Dacula, GA
Age:45-54
PostedNovember 18, 2020
This is my first time owning a spa. I love all the look, feel but I am a little confused on the care, Thank goodness for video's, I purchased the salt system and I'm sure I'll be calling Buford for help, Besides that GA spa was wonderful and made me feel like family
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Maria, January 29, 2021
Welcome to our family! We are so very excited that you've joined us. I hope that you are enjoying your Caldera spa. Yes, water chemistry takes some adjusting, but it sounds that you are on the right track and in great hands with your dealer.
Thank you for reaching out; Happy Hot-Tubbing!
Thank you for reaching out; Happy Hot-Tubbing!
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Review 229 for Flair
Average Rating:
5
/
5
1st time spa owner
Sully
from Georgia
Age:45-54
PostedNovember 17, 2020
Couldn’t be more satisfied with our purchase. This is our 1st spa and it was easy to set up and add the proper chemicals. We went with the salt upgraded spa and it is so easy to maintain. I highly recommend looking at these spas if your in the market.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 230 for Flair
Average Rating:
4
/
5
Relaxation
TM
from NY
Age:45-54
PostedNovember 16, 2020
The hot tub is great and we love the salt system. The only issue that may help future buyers is that so many of the seats, especially the lounge, sit so low for shorter people that it makes it difficult to actually sit in a regular position and enjoy the jets. I am only 5’2 and I end up having to use my legs to boost me up to try to make use of the jets. The lounge is impossible to recline with all the jets without being under water. Otherwise we love the spa!!!!
Comfort:
3
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 231 for Flair
Average Rating:
5
/
5
Good spa overall
Rod
from Welling, CO
Age:35-44
PostedNovember 16, 2020
Love the new hot tub already. Still learning all the chemicals and filters etc. but that will come in time. Little more maintenance than I thought it would be, but again, still a great tub. The jets are strong and relaxing. The lights are cool at night. its quiet when heating, and so far really haven't seen much change in our electric bill. The salt water is amazing. The only bad thing about it is getting out!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 232 for Flair
Average Rating:
5
/
5
Heaven on earth
Alan
from Texas
Age:55-65
PostedNovember 15, 2020
Do it ! Get a spa. Don't delay. We absolutely love ours. You can get in it anytime during the day, but we like morning and evening. Even if its for 10 or 15 minutes. Relaxing and rejuvenating !!
Hot Springs provides quality, reliability, comfort and ease of use.
Choose the best - Choose Hot Springs !
Hot Springs provides quality, reliability, comfort and ease of use.
Choose the best - Choose Hot Springs !
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, November 20, 2020
Thank you so much for your review and for sharing your photos! We wish you many years of hot tub happiness to come.
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Review 233 for Flair
Average Rating:
4
/
5
Great Hot Tub
SummervilleFamily24
from South Carolina
PostedOctober 30, 2020
Bought the hot tub from a dealer, Leisure Depot. It is a great hot tub, but could be more comfortable. I'm 5'4" and I can't sit correctly in the lounger and other deep seats without half my head being in the water. It is very relaxing and great quality other than that.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
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Review 234 for Flair
Average Rating:
5
/
5
A place to get away
Happy
from Charleston, SC
Age:Over 65
PostedOctober 20, 2020
I love my new Flair hot tub. It is truly a spa with 46 jets. The 36 in deep is perfect for getting those shoulders. The jets are strong and can work the pain out off all your muscles. The up keep is so much easier than I thought it would be. Leisure Depot was great to help out with hiring the electrician and easy install. After all my research, I thought the Hot Springs was the right spa for me. I was so correct !!! The sales team at Leisure Depot were and still are so helpful with what chemicals and other questions That I had. Thank you to the sales team, warehouse team and and especially my install guys. They made it so easy, professional, and helpful !!! I have had it for 6 weeks and still get in every evening to unwind and relax. The salt system leaves your skin so soft and no chlorine smell on your body. Easy to Water Care.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Customer Care, October 23, 2020
Thank you so much for your review. We love the photo!
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Review 235 for Flair
Average Rating:
3
/
5
It’s nice, but there are better
Neil
from Portland, OR
Age:35-44
PostedOctober 17, 2020
We previously had (and loved) a hot tub from Wind River Spas in Denver, Colorado and sadly our Hot Springs hot tub doesn’t live up to its own hype let alone compete with the beautiful spa we had before.
The Flair is nice, but lacks many of the creature comforts a more thoughtful local manufacturer can provide. It’s clear these are made for mass distribution with the thought that if they create a spa that 95% of the people will be happy with and market it well, they will get positive reviews and be profitable. Unfortunately for us, we are left looking for more.
When we received our spa it didn’t function due to wiring problem from production. It was a quick fix once the service team came out, but still very inconvenient. In addition, pieces have broken off from 2 different jets in the first month of use. This is not what I would expect from one of the top rated spa companies and I am nervous that we will encounter more problems with this spa as time goes on. Sadly, I have to say that I would not recommend Hot Springs to my friends or family.
Comfort:
3
/
5
Quality:
3
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
By Customer Service Hot Spring Vanessa, November 13, 2020
Thank you for your review. We all need our creature comforts. Your satisfaction is important to us. As a long-time spa owner, your feedback is essential, and I look forward to working with you.
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Review 236 for Flair
Average Rating:
5
/
5
Loving it thus far!
John
from Forest Grove, Oregon
Age:35-44
PostedOctober 16, 2020
We have had our tub for about a month and a half and have loved every minute of it thus far! Great work and thanks so much!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, October 23, 2020
Thank you so much for your review. We love all the photos! Your spa looks so inviting. Happy hot-tubbing!
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Review 237 for Flair
Average Rating:
1
/
5
Don't boy a hot springs brand tub
Michael
from Bryant
Age:45-54
PostedSeptember 30, 2020
We have a brand new Flair model hot tub by hot springs it was paid for and delivered paid to have hooked up worked for 2.......2 days and now we are waiting on parts. Would not recommend this manufacturer of hot tubs...........
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Response from HotSpringBy Chelsea, Customer Service, November 10, 2020
Oh no! That is a shame to hear your spa stopped working after just 2 days. I'm hoping your local dealer has already jumped into action to find the fault and make a repair, but you can also expect an email from me directly to ensure this is getting addressed.
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Comments (1)
BigRy
Massachusetts
Posted October 6, 2020
Just took delivery yesterday of the same spa. What is the problem that you are experiencing, seeing our spas were probably manufactured around the same time?
0points
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Review 238 for Flair
Average Rating:
5
/
5
Flair
Shoppinshelley
from Scranton Pa
Age:55-65
PostedSeptember 27, 2020
I love the hot tub but it is hard to stay down in lounge
It is easy to maintain so far and we just love it
It is easy to maintain so far and we just love it
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, October 2, 2020
Thank you for sharing your review. Happy hot-tubbing!
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Review 239 for Flair
Average Rating:
5
/
5
4 years and still loving it
DebShops
from Cumberland, RI
Age:55-65
PostedSeptember 26, 2020
I shopped for 2 years before I bought a spa and was skeptical when I saw over 2k reviews for the Flair. Went to my local spa dealer, Pool Source in Cranston RI to check it out. He had sold the floor model! He recommended it and I ordered one.
It's been running without a glitch for 4 years. I use almost daily and sometimes twice on Sunday! :) I've been in other spas and nothing compares to the Flair. Every seat is a good seat.
It's been running without a glitch for 4 years. I use almost daily and sometimes twice on Sunday! :) I've been in other spas and nothing compares to the Flair. Every seat is a good seat.
The only thing missing is a timer, I bought an outdoor Atomic clock from Amazon and hung it under the deck (to protect from weather). I note what time I get in.
Easy to maintain. Cover is holding up well and good insulation. Love it most during the winter, sub zero nights in Rhode Island.
Looking forward to many more years1
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, October 2, 2020
Thank you very much for your review! It sounds like your Flair is the perfect fit for you.
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Review 240 for Flair
Average Rating:
5
/
5
Excited every day to go in it.
Pat
from Tampa FL.
Age:45-54
PostedSeptember 22, 2020
I love this spa, my family loves this spa. It has helped relieve my neck pain, and relieves my sciatic nerve. Twice a day on most days and the only time I'm not in it is if its raining. Greatest present I every bought myself.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, October 2, 2020
We are thrilled to hear that you are using your spa daily! We wish you many more years of happy hot-tubbing to come.
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