We are very happy with the spa. Almost daily use and we are very satisfied with the ease of use of maintenance. The jets do a fantastic job of massaging your body. Ease of use of the different lighting and jets.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
4/ 5
Value:
4/ 5
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Review 22 for Flair
Average Rating:
5/ 5
Awesome relaxation
KBSCRS254
from Waco
Age:55-65
PostedJuly 8, 2024
We use it practically everyday and it has reduced muscle soreness and discomfort
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
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Review 23 for Flair
Average Rating:
5/ 5
Happy I chose Hotspring!
Marty
from Kingman, AZ
Age:55-65
Close
Icing on the cake.
PostedJuly 2, 2024
Very happy with all aspects of the Product. Style , quality, function, ease of care and operation are all excellent. Like ability to add Cool Zone if I choose.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
Response from HotSpringBy Vanessa, Customer Care, July 9, 2024
Wow, your setup is amazing! The blue skies, relaxing spa, and beautiful backyard make for the perfect retreat. The addition of an umbrella is brilliant - now you can enjoy your spa at any time of the day! Coolzone would make soaking in your spa comfortable year-round. Thanks for sharing your awesome spa experience.
Happy hot tubbing!
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Review 24 for Flair
Average Rating:
5/ 5
Love our Spa but maintenance is not clear
Kleekru
from Corte Madera, CA
Age:45-54
PostedJune 29, 2024
We are still discovering what to do with our filters and water maintenance. It seems like it should be easier. We’ve had 2 error codes so far and we don’t use it very often.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
3/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
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Review 25 for Flair
Average Rating:
5/ 5
We are overjoyed that we have the best hot tub made
TheDanforths
from Wildwood
Age:Over 65
PostedJune 25, 2024
From the moment Florida Pool and Spa warehouse in Leesburg, FL showed up at our home it was all smiles! They gave us more than a hot tub ! They are sharp, smart and know their stuff. We learned that this Hot Springs Spa brought us into a family community interested in making our purchase and wellbeing #1. In a few hours we made new friends and we were soaking in our new beautiful Spa.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
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Review 26 for Flair
Average Rating:
3/ 5
Love the spa! Unhappy with service
CDC
from Pine Knoll Shores, NC
Age:55-65
PostedJune 9, 2024
Live the spa as we use it for comfort and relaxation 3-4 times per week. Style design and operation are awesome and simple. Unfortunately we made the decision to go with the salt system due to the fact it was represented to be less maintenance and the better option with us traveling 2-3 times per year. Unfortunately the company we purchased from and signed to service regularly cannot get the salt water system to balance and function properly and we end up with a mega bubble bath of foam every time we get in. Just not enjoyable. So back to the regular maintenance of chlorine. What a disappointment with the purchase of this awesome spa.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
2/ 5
Energy Efficiency:
3/ 5
Value:
3/ 5
By Customer Service Hot Spring Vanessa, June 18, 2024
I totally understand how important watercare is for your spa. I'm really sorry to hear that it's frustrating to maintain the salt water. Nonetheless, I'm genuinely happy that you're still able to enjoy your spa, and it's great that your dealer is there to support you. I'll reach out to you and your dealer to see how we can assist you with water care!
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Review 27 for Flair
Average Rating:
5/ 5
Should have done this years ago!
Darkstar
from Lake Forest
Age:Over 65
PostedMay 28, 2024
We love our spa, So nicely designed, beautifully built and wonderful to operate!
Sincerely should have purchased a spa like this years ago, but as they say "no time like the present!
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
4/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
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Review 28 for Flair
Average Rating:
5/ 5
Owned for over 8years and going strong
Phil
from Trempealeau, wi
PostedMay 23, 2024
Love this hot tub. After over 8 years still works great. Had to replace a plug on the bottom after 4 years and the heater after 7 but the shell, lights and jets are as good as new. Had some blistering on the pillows that got more sun.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
4/ 5
Energy Efficiency:
4/ 5
Value:
5/ 5
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Review 29 for Flair
Average Rating:
5/ 5
Best impulse purchase yet!
TSteger723
from Meridian, ID
Age:45-54
PostedMay 10, 2024
I'm in my spa at least 5 days a week. This is by far the best impulse purchase I've made. It's easier to manage than I originally thought.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
Response from HotSpringBy Vanessa, Customer Care, June 4, 2024
A hot tub is a great way to relax and unwind. It seems like you have found a wonderful soaking routine. Congratulations on your new spa. Happy Hot Tubbing!
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Review 30 for Flair
Average Rating:
5/ 5
Flair is Great
JoeyG123
from Phoenix, AZ
PostedMay 8, 2024
We had our Flair model installed in March 2024 and have been using daily since. We use the fresh water salt system, which makes the routine maintenance very easy and only small amounts of chemicals required. We installed a pergola over the tub to help with sun exposure here in the southwest. I would definitely recommend to anyone looking to add a quality hot tub to their outdoor space.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
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Review 31 for Flair
Average Rating:
4/ 5
Appears to be a nice machine
CaptGus
from Charleston SC
Age:55-65
PostedMay 4, 2024
Honestly, I didn’t want a hot tub, Doctor told me this would probably help my joints after my cancer treatment of two years. So reluctantly, I got one I use it twice a day. I must say I do enjoy it. I have the freshwater salt system, I keep testing the water and I take it to my local spa outlet and everything’s fine. Just a little bit phosphate are high maybe the test strips read a little different then my local spa store.I have to admit. I’m the guy that said no I don’t want taken care of a machine . But here I am with the hot tub. I sit in every day, mostly twice a day.
Comfort:
4/ 5
Quality:
5/ 5
Ease of Water Care:
3/ 5
Energy Efficiency:
3/ 5
Value:
4/ 5
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Review 32 for Flair
Average Rating:
4/ 5
Hot tub
Roddyreds
from Ohio
Age:55-65
PostedApril 16, 2024
We love our spa!! Once we got salt system down we love it
Comfort:
5/ 5
Quality:
4/ 5
Ease of Water Care:
4/ 5
Energy Efficiency:
4/ 5
Value:
4/ 5
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Review 33 for Flair
Average Rating:
5/ 5
Awesome!
Roe
from North Port Fl
Age:Over 65
PostedMarch 17, 2024
Easy to clean and care for!!!! Easy on electric bill
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
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Review 34 for Flair
Average Rating:
5/ 5
New to Hot Tubes
RL1253
from Morganton, NC
Age:Over 65
PostedMarch 13, 2024
We have never owned a hot tube. We have had ours now a little over a month and we are loving it. Use it almost every day, some times twice a day.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
4/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
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Review 35 for Flair
Average Rating:
1/ 5
Poor Materials - Terrible customer service
SteveR
from Wichita
Age:55-65
Close
PostedMarch 12, 2024
Disappointed in my Hot Springs Flair. Within three years I have had to warranty the cover because it cracked terribly bad, the recirculating pump had to be replaced, and now the metal rings around some of the jets are rusting and bleeding everywhere. Hot Springs says no warranty because it is a chemical issue, although it selectively only rusted some of the jets. I will eventually replace this tub but it won't be with another Hot Springs one.
Quality:
1/ 5
Ease of Water Care:
1/ 5
Energy Efficiency:
1/ 5
Value:
1/ 5
By Customer Service Hot Spring Vanessa, April 3, 2024
I'm sorry to hear that your spa hasn't been a source of rest and relaxation. We genuinely care about your experience and would like to learn more about how we can help you.
I'm glad to hear that your warranty covered the replacement of your cover. You raised a valid concern about rusting jets and water care. When supporting a saltwater spa, it's crucial to manage the output settings to prevent the water from becoming over-chlorinated.
Since this issue is related to water management, it's not covered under warranty. However, I'd like to investigate further and see if we can offer a one-time accommodation to address the issue.
Thank you for taking the time to share your feedback. I look forward to working with you soon.
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Review 36 for Flair
Average Rating:
4/ 5
Wish we had bought it sooner!
Friedsey
from St. Petersburg
PostedFebruary 25, 2024
We love using our spa. Especially on cool nights. We rang in the new year in the spa while sipping champagne and watching the neighborhood fireworks! It’s design and construction are of a high quality. Maintaining it is fairly simple. It even has lighted emblems on the front alerting you if the chemical balance or the salt system needs attention. We enjoyed experimenting with the multiple light color options. We feel like we are on vacation every time we use it.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
4/ 5
Energy Efficiency:
3/ 5
Value:
3/ 5
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Review 37 for Flair
Average Rating:
5/ 5
I feel that I ordered the perfect spa and is super easy to maintain. Unfortunately I was not happy with the company that installed my spa.
Daryl
from Florida
Age:55-65
PostedFebruary 18, 2024
Florida spa and pool is where I purchased my spa a few months ago. When installing my spa they destroyed the wiring that was installed the previous day. They taped up the wiring and called it a day. I tried to reach the owner without a response. The sales person was notified and her hands are tied unfortunately When I called regarding the wiring issue all I requested was a letter that they would take care of any electrical issue's in the future . Crickets unfortunately. I love the spa and is super easy to maintain. The water is always crystal clear with minimal effort.
Comfort:
4/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
4/ 5
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Review 38 for Flair
Average Rating:
4/ 5
Overall satisfied, cabinet no so great
Ryan110
from Porter Corners NY
Age:45-54
PostedFebruary 18, 2024
Overall the unit is nice. It stays clean and the Salt System was worth the extra money.
The cabinet is not great. The front door is a nightmare to try and install and the cheap plastic clips on the back broke on me right away. The dealer had to come up and show me how to work around it and said they all break. The door is warped which makes it even more of a challenge to put on. So while the shell and the components are good, the cabinet has major quality issues.
Comfort:
5/ 5
Quality:
3/ 5
Ease of Water Care:
4/ 5
Energy Efficiency:
4/ 5
Value:
4/ 5
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Review 39 for Flair
Average Rating:
5/ 5
very nice
Dan
from Carrollton Il.
Age:45-54
PostedFebruary 5, 2024
Very easy to maintain and operate. Highly recommend.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
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Review 40 for Flair
Average Rating:
5/ 5
More than I expected!
DallasJim
from Dallas, Texas
Age:55-65
PostedFebruary 1, 2024
I have owned hot spring spas for 25 years and know they are the highest quality with the best service and always available parts —that is all huge in importance if you plan to keep it a while. The salt system is incredibly easy and well worth it.
Comfort:
5/ 5
Quality:
5/ 5
Ease of Water Care:
5/ 5
Energy Efficiency:
5/ 5
Value:
5/ 5
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