Customer Reviews for LimeLight Flair
LimeLight Flair
- 6 adults
- 7' x 7' x 36" / 2.13m x 2.13m x .91m
- 335 gallons / 1,270 liters
Average Customer Rating:
4.5
out of 5
(673 Reviews)
Rating breakdown 673 reviews
5 Stars
485
4 Stars
106
3 Stars
31
2 Stars
26
1 Star
25
103 out of 127(81%)reviewers recommend this productbrand.
Customer Reviews for Flair
Review 581 for Flair
Average Rating:
5
/
5
So Far so good
YoYoMa
from New Jersey
Age:35-44
Gender:male
Yes, I recommend this product.
PostedMarch 12, 2015
When our 11 year old Sundance started to leak we decided to not put any more money into it and get a new tub...So far I love the Flair as it is worlds better then my last tub in terms of build quality/lights/waterfall/Bluetooth/Ace System comfort etc...Old tub didn't have a lounger so wanted to try one with the lounger. Concerned it wouldn't be big enough but for everyday use it is the perfect size. For a party not so much but that is fine. Like the ACE System so far but will reserve judgment on that until I have it working good for a bit...If you are considering Tubs I highly recommend Hot Spring and am a fan of the Flair...
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Vanessa, Customer Service, March 25, 2015
Thank you for your wonderful review! Congratulation on your new Hot Spring Flair hot tub. We are happy to hear how much you are enjoying all that your tub has to offer. ACE is a great system and we are here to support if you should have any questions. Customer Service can be reached at 800-999-4688 X8432.
Happy Hot Tubbing!
Happy Hot Tubbing!
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Review 582 for Flair
Average Rating:
3
/
5
HAVING LOTS OF PROBLEMS WITH IT
dive61364
from streator illinois
Age:55-65
Gender:male
No, I do not recommend this product.
PostedFebruary 17, 2015
I bought a new 2013 limelight flair from the dealer. so far I have had jets break off in the first year. now my control panel has a button that doesn't work when pushed. I have three LED lights that are not working. I owned a Jacuzzi for ten years and only changed the pump and head cushions in that time. if I knew all these problems I would have stuck with Jacuzzi. the best part of my hot springs spa is the ACE system.
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
Response from HotSpringBy Vanessa, Customer Service, February 26, 2015
Hello Reviewer,
Glad we could talk on the phone the other day, and discuss options available to you. I have contacted your dealer and they will contact you to schedule a service call.
If there’s anything else we can do, please let us know.
Glad we could talk on the phone the other day, and discuss options available to you. I have contacted your dealer and they will contact you to schedule a service call.
If there’s anything else we can do, please let us know.
Response from HotSpringBy Peggy W., Customer Service, February 20, 2015
Thanks for sharing your review with us; I am sorry to learn of your situation and will reach out to you and your dealer for more information as we did resolve the jet issue last year. I believe we can turn this around so that you enjoy your 2013 Flair.
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Review 583 for Flair
Average Rating:
4
/
5
Love my dealer not sure about the spa
Maxiepie
from NE PA
Age:Over 65
Gender:female
No, I do not recommend this product.
PostedJanuary 13, 2015
The mechanical end and soaking experience are great the problems stem from the surround. For some reason it never properly fit around the spa and soon started warping. Part has been replaced which took almost a year due to the wrong size being delivered from the manufacturer. That replaced portion is now worse than the original and is warping like crazy and now there is warping occurring all around including some new cracks. I can't recommend this product as I don't know how long this surround will last.
The dealer is trying to resolve the issue,but it's going into the second year.
The dealer is trying to resolve the issue,but it's going into the second year.
Comfort:
5
/
5
Quality:
3
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Response from HotSpringBy Vanessa, Customer Service, January 20, 2015
Thank you for posting your review and I am sorry that this issue has not yet been resolved. I have made contact with the dealer and have escalated this issue with my supervisor. We will find a resolution and I will contact you directly. I look forward in working with you soon.
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Review 584 for Flair
Average Rating:
5
/
5
Love my hot tub but the ACE system quit working 1 month out of warranty
Lisa
from NC
Yes, I recommend this product.
PostedDecember 18, 2014
I love, love, love my hot tub. I have had it since October of 2013 and use it almost daily. I have the ACE saltwater system and for the first 13 months it was awesome! So easy to maintain the water and worth the extra money....until...I did a water change in November. Since then, the ACE system has not worked. My local hot tub supplier advised me to contact Watkins (ACE manufacturer). I contacted the Watkins customer service rep, and went through all the requested steps of making sure my water was balanced, performed another water change, etc... but the ACE system still is not producing chlorine. I told him that my levels are checked weekly and have not changed, but I still went through a week of steps with no results. I asked him what to do next and he said to contact my local hot tub company. This has been very frustrating and I have hardly used my tub in the last month. Hot Springs hot tub great - ACE system was awesome, but is now problematic.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Ben, Customer Service, December 19, 2014
Hi Lisa! This is Ben - I have been working with you on your spa's Ace Saltwater system. I am so sorry we haven't been able to resolve the issue yet - You have done a great job working with me to troubleshoot your system! I am still working on this open issue, and look forward to the next step with your dealer. In the interim, please administer chlorine granules into the spa's filter compartment, and continue to use the tub while we sort this out. Thanks Lisa, we really appreciate your continued patience!
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Review 585 for Flair
Average Rating:
5
/
5
A Very Nice Tub !
Kevin57
from Gloucestershire
Age:55-65
Gender:male
Yes, I recommend this product.
PostedNovember 19, 2014
We have had this for 3 years now and I must say it is a lovely tub. The lights do go out of sync sometime but it is no bother.
The ACE system is another matter. After 3 years of working with me maintaining it, it has now stopped being able to measure the conductivity of the salt water and as such refuses to work anymore. Luckily it did not cost me anything and I just have to be more vigilant with adding chlorine.
All in all a very nice tub though !
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Vanessa, Customer Service, November 20, 2014
Thank you for your review. Happy to hear that you are enjoying the Limelight Flair. I am glad to know that you have maximized the use of your ACE to 3 years, great job! Sounds like you have moved on to another form of water care and it is working well for you.
If you should have any questions or concerns please feel free to contact us at 800-999-4688 X8432. We want to make sure that all of your hot tub needs are being addressed.
Happy Hot Tubbing!
If you should have any questions or concerns please feel free to contact us at 800-999-4688 X8432. We want to make sure that all of your hot tub needs are being addressed.
Happy Hot Tubbing!
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Review 586 for Flair
Average Rating:
2
/
5
spa lights are defective
RTS
from Butte, Mt
Age:55-65
Gender:male
No, I do not recommend this product.
PostedNovember 15, 2014
I have had nothing but trouble with this spas lights. They are constantly broken and ultimately the system fails. My dealer eventually replaced the entire system and it lasted less than 3 months before once again several head broke. Of course it is out of warranty now so cannot even get the broken lights replaced. Watkins should do the right thing and recall these tub to correct the lighting issues.
Comfort:
2
/
5
Quality:
2
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
2
/
5
Value:
1
/
5
Response from HotSpringBy Peggy W. , Customer Service, November 17, 2014
Thank you for reviewing your Limelight spa ownership experience; I did review your spa's warranty history and find that the spa has worked without interruption since your purchase in May 2011. I will call the dealer about the cosmetic lighting on the spa and advise that Watkins will participate in a repair of the lights even though warranty coverage did expire this past May. We do appreciate your spa purchase and want it to be a source of relaxation and enjoyment for you for many years to come.
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Review 587 for Flair
Average Rating:
4
/
5
Love the spa with the exception of the lights
Deb
from Jerome, Idaho
Age:55-65
Gender:female
Yes, I recommend this product.
PostedOctober 16, 2014
The lights have an issue. When we had them set on red, one of two would flash blue. Then they started going out one by one. I just recently drained the tub and refilled it and the lights won't come on at all. I love this spa but the lights have always been an issue. When I asked about replacing them, I was informed that it could get costly. So, we have learned to live without the lights.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Marianne, Customer Service, October 23, 2014
Hello, Thank you for contacting us about your Limelight Flair. Glad to hear you enjoy the spa, however the lights have been a problem. Please contact me at customer service and will help all I can to resolve the light issue for you. You can reach me at 1-800-999-4688 X4267. Looking forward to hearing from you soon!
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Review 588 for Flair
Average Rating:
5
/
5
Great Stress Reliever!
Rod
from United Kingdom
Age:45-54
Gender:male
Yes, I recommend this product.
PostedJuly 6, 2014
We always liked the idea of a hot tub to help us relax at the end of a busy day but were always concerned about the maintenance and hassle of running a spa. I am very glad to say these concerns have been completely misguided, these hot tubs take core of themselves!
The on going maintenance is very straight forward and takes minimum effort. The sales guy gave me a "dummy's guide" which takes all the hassle away.
I only wish I had done this years ago!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Peggy W. , Customer Service, July 9, 2014
Thanks for a great review of the Flair model spa! So glad to hear that it is meeting and exceeding all of your spa expectations. Happy Hot Tubbing!
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Review 589 for Flair
Average Rating:
5
/
5
Must have hottub
jmg26
from Ontario, Canada
Age:45-54
Gender:male
Yes, I recommend this product.
PostedJuly 2, 2014
Purchased this tub last yr as a token of apprication to my wife for everything she does for our family. We LOVE this hot tub and would highly recommend to our friends or anyone thinking of purchasing one. We expecally loved using the hot tub during snow falls up here in Canada.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Jaclyn , Customer Service, July 7, 2014
Thank-you for your feedback! What a thoughtful gesture for your wife, I imagine she was very appreciative! The view from your Flair spa, while watching the snow fall, sounds lovely. Happy Hot Tubbing!
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Review 590 for Flair
Average Rating:
5
/
5
New hot tub owner
NewOwner
from Stone Mountain, GA
Age:35-44
Gender:male
Yes, I recommend this product.
PostedJune 17, 2014
This was a great choice for a new hot tub owner. So energy efficient I do not notice the addition on my bill. The installers were friendly and explained the care in detail. There was one faulty part they found during install, but a new appointment was set quickly and they fixed everything fast.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Peggy W., Customer Service, June 19, 2014
Great feedback...Thanks! You have discovered what many other Flair owners know...this is a great place to "vacation" that won't cost you an arm and a leg! You are in great hands with your local dealer. Happy Hot Tubbing!
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Review 591 for Flair
Average Rating:
5
/
5
Why did we wait so long?
ChevelleGuy
from Lebanon, Ohio
Age:45-54
Gender:male
Yes, I recommend this product.
PostedJune 16, 2014
We really enjoy our new Hot Tub. What a Great way to wind down before bed. It really helps with Arthritis and sore muscles. Everyone at Hot Springs Spa that I had the pleasure to meet have been awesome to work with. They have a very knowledgeable staff and Kathy our salesperson was a delight to work with.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Marianne, Customer Service, July 22, 2014
Glad to hear from you and how much you enjoy your Limelight Flair Spa. YES! It is a nice way to end the day before bed and feel better. Great to hear you had such a great sales experience too! Enjoy your spa and welcome to Hot Spring family!
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Review 592 for Flair
Average Rating:
4
/
5
Melt your aches and stress away!
Stevebb12
from Pacific Northwest
Age:25-34
Gender:male
Yes, I recommend this product.
PostedJune 6, 2014
I've owned the Flair for 4 months now. I use it 5 times a week. There is nothing better than after a long day at work jumping into this tub of pleasure. This tub literally and figurative uses hydrotherapy to massage away my stress. I look forward to getting in every night, but some nights I get home too late.
I would have rated it 5 stars across the board, but ease of water care, although easy, requires constant oversight. My water gets cloudy if I go more than 3 days without adding chemicals. Good thing I go in often!
As far as value goes, I believe in you get what you pay for. You can tell Hot Springs makes a quality hot tub by looking at it. You will really know when you get in. Powerful, quiet jets, and unique and stylish trim and tub design make this Hot Springs slightly more expensive than its competitors. But in my opinion, I made the right decision to go with a Hot Springs tub.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Vanessa, Customer Service, June 11, 2014
Thank you for your review!
We are happy to hear that your, Limelight Flair is doing a wonderful job of rejuvenating you from your day. Sounds like you are truly enjoying the benefits of hot tub therapy.
Water chemistry can be particular please let me or my team know if we can be of service. Our toll free number is 800-999-4688 X8432. Thank you for allowing us to provide you with a delightful hot tub experience.
Happy Hot Tubbing!
We are happy to hear that your, Limelight Flair is doing a wonderful job of rejuvenating you from your day. Sounds like you are truly enjoying the benefits of hot tub therapy.
Water chemistry can be particular please let me or my team know if we can be of service. Our toll free number is 800-999-4688 X8432. Thank you for allowing us to provide you with a delightful hot tub experience.
Happy Hot Tubbing!
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Review 593 for Flair
Average Rating:
2
/
5
Nothing but problems with lights
Timtam
from Pittsburgh pa
Age:35-44
Gender:female
No, I do not recommend this product.
PostedJune 3, 2014
I sent years researching and waiting to get a hot tub. I spent the extra money to buy the hot spring flair rather than a cheaper model. I am really questioning why I spent so much more money because I have had nothing but problems. I had issues with the lights starting a month after purchase.
I continue to have issues with the lights. My concern is the fact that they have never been right and once the warranty goes I will have to be paying for this out of pocket My dealer has been great trying to make repairs but obviously I have a effective product because the lights keep falling off into the tub. I had to wait 6 months until I drained the tub to get the lights fixed.
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
Response from HotSpringBy Peggy W. , Customer Service, June 3, 2014
Thanks for reviewing your Flair model spa. you didn't mention how long you have had the spa and since we've not had lighting issues for several years, I would like to know more about your specific situation. Watkins will be glad to do what we can to make your lighting concerns a thing of the past. I will write to you directly for more details.
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Review 594 for Flair
Average Rating:
5
/
5
excellent quality purchase
kayak
from Central Ma.
Age:45-54
Gender:male
Yes, I recommend this product.
PostedJune 1, 2014
this is our second hot tub and by far surpasses the first one.It makes for great family time and relaxation we are the envy our family and friends.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Response from HotSpringBy Jaclyn, Customer Service, June 3, 2014
Thank-you for sharing and for being a loyal Hot Spring customer! We wish you many years of relaxation and enjoyment in your Flair spa!
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Review 595 for Flair
Average Rating:
3
/
5
Love the hot tub but very disappointed with lights
Kathy
from Dayton, Ohio
Age:45-54
Gender:female
No, I do not recommend this product.
PostedMay 24, 2014
We bought the Flair in September 2009 (traded in our first hot springs spa for a newer model). I was so excited about this hot tub specifically because of the cool lighting. However, it wasn't long until the first light was not in sync. Dealer came out and told us to reset the power. Then another out of sync...then lights started going out one-by-one. Now we have a total of 10 lights out and two out of sync - very disappointing because I really like this hot tub. And from what I understand it is quite an investment to get fixed.
And now tonight we got a txt from our daughter and husband - they want to purchase their first tub from hot springs...and one they are considering is the Flair (not realizing that's the same one we have). I cannot in good conscious let them make such an investment without warning them about the lighting issues.
P.S. I was also interested in the new cover that lifts to a roof but noticed it also has LED lighting, so wouldn't want to chance it.
And now tonight we got a txt from our daughter and husband - they want to purchase their first tub from hot springs...and one they are considering is the Flair (not realizing that's the same one we have). I cannot in good conscious let them make such an investment without warning them about the lighting issues.
P.S. I was also interested in the new cover that lifts to a roof but noticed it also has LED lighting, so wouldn't want to chance it.
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Peggy W. , Customer Service, May 27, 2014
Thanks for providing feedback about your experience. Yes, we had some lighting challenges with the 2008/09 models, but have since resolved the lighting issues a few years back. I would like to know more about your specific experience to see if I can assist in getting the lights repaired. I will write to your direct email address now to see what I can do to make the spa one you can recommend to friends and family.
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Review 596 for Flair
Average Rating:
5
/
5
Great Purchase
Richard33
from Aurora, CO
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMay 18, 2014
We were owners of a Grandee for 15 yrs and needed to replace the Spa. We bought a Flair Spa and it is a terrific Hot Tub. Perfect size with minimal maintenance.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Vanessa , Customer Service, May 20, 2014
Thank you for your feedback!
We appreciate you being a Hot Spring hot tub owner and WOW for 15 years no less! As you know we make many hot tub styles and models. I am glad that you have found the Limelight Flair to suit your hot tub needs.
Happy Hot Tubbing!
We appreciate you being a Hot Spring hot tub owner and WOW for 15 years no less! As you know we make many hot tub styles and models. I am glad that you have found the Limelight Flair to suit your hot tub needs.
Happy Hot Tubbing!
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Review 597 for Flair
Average Rating:
1
/
5
Issue with lights
Jason
from Omaha, AR
No, I do not recommend this product.
PostedMay 14, 2014
I recently purchased a house with the Limelight Flair Spa and the lights aren't working. I spoke with the local authorized retailer about this and they said the model I have was made in 2008 which was the first year this model was manufactured. They said there was an issue with the lights on this model of spa that was manufactured in 2008 and that they recommend I change out all the lights and the light assemblies to fix the problem. They quoted me anywhere from $1500 - $2500 to fix the lighting issue I have because they have to take the sides off and dig out all the foam around the spa to change out the lights and lighting assemblies.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Response from HotSpringBy Jaclyn, Customer Service, May 15, 2014
Thank-you very much for your feedback. I am sorry to hear of the light issues in the hot tub at your new home. I am hopeful that you will still enjoy the many pleasant and therapeutic features the tub has to offer.
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Review 598 for Flair
Average Rating:
4
/
5
Outstanding Customer Support
Mike
from Yorktown, VA
Age:45-54
Gender:male
Yes, I recommend this product.
PostedApril 29, 2014
I recently ran into a problem with the lights on my Limelight Flair Hot Tub. I contacted Watkins Mfg. Corp consumer service center. Peggy went above and beyond to research my model and even though it was not under warranty and just outside the recall window, she sent a service tech out to repair the lights free of charge. From the time I contacted them to time of repair was less than ten days and would have been even faster if my schedule permitted. We are excited to be back to full use so quickly and appreciate their team effort.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Peggy W. , Customer Service, May 5, 2014
Thanks for the kind words. I was glad to be able to help. Both the dealer and I remain available to assist should you have any further spa questions. Here's to many more years of hot tub enjoyment!
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Read comment (1)
Comments (1)
gwtwdebbi
Posted May 2, 2014
May I ask what problem you were experiencing with your lights? Our problem was that all the lights went out at ONE time. It took over $300+ to fix most of the lights. Our vendor no longer sells this hot tub because of the lighting issues they experienced.
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Review 599 for Flair
Average Rating:
5
/
5
Spa shopping
Happycustomer2014
from Surprise Az
Yes, I recommend this product.
PostedApril 28, 2014
I recommend a hot spring spa over any other on the market. We shopped them all almost and stopped when we found the hot spring. Excellent experience all the way around.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Peggy W. , Customer Service, April 29, 2014
I wish all spa shoppers would contrast and compare prior to purchase; they would learn as you did, nothing compares to a Limelight Spa! They're beautiful and efficient. Happy Hot Tubbing!
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Review 600 for Flair
Average Rating:
2
/
5
Too many problems
Johnh
from Brentwood,tn
Age:35-44
Gender:male
No, I do not recommend this product.
PostedApril 24, 2014
I've had my flair for 5 years now and things keep breaking. First the control board, then the iPod docking station, now the circulation pump is causing the heater to stop working and the lights stopped working. I realize is a few years old but for the cost I expect higher quality. This one will nickel and dime you too death. Dealer is always willing to fix it and help diagnose, but way too costly and a constant headache to deal with.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Response from HotSpringBy Peggy W., Customer Service, April 25, 2014
Thank you for providing feedback about your Flair ownership experience. I would like to look at the specific service history for your spa and contact your local dealer to learn what Watkins might do to assist. We appreciate your spa purchase and hope to regain your confidence in the product. I will write to you directly to request specific information about your spa (serial #, install date, etc.) and will talk to the dealer with that in hand.
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