Customer Reviews for LimeLight Flair
LimeLight Flair
- 6 adults
- 7' x 7' x 36" / 2.13m x 2.13m x .91m
- 335 gallons / 1,270 liters
Average Customer Rating:
4.5
out of 5
(673 Reviews)
Rating breakdown 673 reviews
5 Stars
485
4 Stars
106
3 Stars
31
2 Stars
26
1 Star
25
103 out of 127(81%)reviewers recommend this productbrand.
Customer Reviews for Flair
Review 601 for Flair
Average Rating:
1
/
5
Limelight Flair issues
jbtoad
from Pownal, VT
Age:Over 65
Gender:male
No, I do not recommend this product.
PostedApril 12, 2014
We originally had a Hot Springs Sovereign (sp?) which we had no issues with in the 10 years we owned it.
3 years ago we bought a Limelight Flair with the Ace Salt system, which honestly, the salesman talked us into.
To date, we have had 3 circulator pumps, Jets replaced, heater replaced and are on our 2nd Salt cell as the first one was defective and luckily still under warranty at the time. Warranty now has elapsed.
We have had nothing but issues with the Flair from the get go, constantly getting the fast blinking ("service needed") repair light. I clean the cell about every 4 days and replace the filter with a clean one about every two weeks. Everything is great for about 4 days and then it starts again. I am CONSTANTLY tending to the hot tub. I am putting dichlor in about every 3 days as the salt system is apparently not generating it's own chlorine despite multiple "user" setting changes and "Boosts". The salesman had assured us that it was one of the most maintenance free tubs. This could not be farther from the truth. We spend way more time tending to this one than we ever did to the Sovereign.
We have been in repeated contact with both the dealer we bought it from and Watkins themselves. The dealer has responded appropriately but the problems, inconvenience, frustration and hassle is never ending. I honestly cannot NOT recommend this hot tub system !!!!
Note: It said to contact Watkins before we posted this but of course their office is not open at this time.
3 years ago we bought a Limelight Flair with the Ace Salt system, which honestly, the salesman talked us into.
To date, we have had 3 circulator pumps, Jets replaced, heater replaced and are on our 2nd Salt cell as the first one was defective and luckily still under warranty at the time. Warranty now has elapsed.
We have had nothing but issues with the Flair from the get go, constantly getting the fast blinking ("service needed") repair light. I clean the cell about every 4 days and replace the filter with a clean one about every two weeks. Everything is great for about 4 days and then it starts again. I am CONSTANTLY tending to the hot tub. I am putting dichlor in about every 3 days as the salt system is apparently not generating it's own chlorine despite multiple "user" setting changes and "Boosts". The salesman had assured us that it was one of the most maintenance free tubs. This could not be farther from the truth. We spend way more time tending to this one than we ever did to the Sovereign.
We have been in repeated contact with both the dealer we bought it from and Watkins themselves. The dealer has responded appropriately but the problems, inconvenience, frustration and hassle is never ending. I honestly cannot NOT recommend this hot tub system !!!!
Note: It said to contact Watkins before we posted this but of course their office is not open at this time.
Comfort:
1
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
Response from HotSpringBy Peggy W. , Customer Service, April 14, 2014
Thanks for letting us know you're still having challenges with the water chemistry; we have not heard from you or the dealer since March 2013 when Watkins paid for the dealer to come to your home and work with you one-on-one re: water chemistry. Joe and his team at Islander continue to be available as needed, as does Watkins. I'll give Joe a call today as we do want the spa to be a source of pleasure for you.
Thank you! You have successfully submitted a comment for this review.
Read comment (1)
Comments (1)
Jbtoad
Pownal, VT
Update.... 10 stars
Posted May 3, 2016
I've been meaning to update our review, as shortly after we wrote the review, we were contacted by the company that sold it to us and they removed the salt system and installed an ozonator. This totally changed everything. We have been enjoying our Flair now and have not had one service call since the conversion. We absolutely love it and couldn't have asked for better customer service. Wish I could remove the one star, but at the time it was a one star. It is now a 10+ star. Thank you for making this right!
+1point
1of 1voted this comment as helpful.
Share this comment:
Review 602 for Flair
Average Rating:
2
/
5
Lights
gwtwdebbi
from IL
No, I do not recommend this product.
PostedMarch 24, 2014
Per my previous post....my husband called the number you provided with our serial number. Was told there was nothing customer service could do (really didn't get to explain the problem just that customer service couldn't help). Our local dealer no longer sells this brand because of the lighting issue. We have had to wait from NOVEMBER 2013 for the former dealer to assist us two weeks ago. There is obviously a defect with the lights however my hot tub is out of warranty and now will have to spend a lot of money for this defect.
Response from HotSpringCustomer ServiceJanuary 13, 2014
Hi - Please contact Watkins Customer Service at 800-999-4688 x8432 to help troubleshoot the problem with your spa lights. If powering the spa down and then up again to reset the system does not resolve the problem, it may be a problem with the light controller, power supply or a cable connection. Please have your spa serial number available when calling in. Keith / Watkins Customer Service..
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
2
/
5
Value:
2
/
5
Response from HotSpringBy Jaclyn, Customer Service, May 20, 2014
Thank you for providing feedback about the spa's lighting. I am sorry to read that the lights have been a source of frustration for you. I will send you an email directly and hope to hear from you with specifics about the spa, e.g spa serial #, install date, and I will then contact the dealer with that information.
Thank you! You have successfully submitted a comment for this review.
Read comment (1)
Comments (1)
Robin
Allen, TX
Lights
Posted March 26, 2014
Our lights have been replaced 3 times under warranty and 1 time out of pocket...in 5 years use. Last fix was last spring, and while they aren't out or splitting in half and floating around the tub right now, the same 3 that always go out initially before it gets bad, are currently cycling different colors than the rest. And now the light around the waterfall is no longer solid in color, but broken up like a rainbow. I purchased this model right as the line was very new. Seems the kinks are still not worked out. Very disappointed in the lights. We do have a couple jets that are sticking, but other than that we love the hot tub. The lights are a HUGE problem w/this brand. :(
+1point
1of 1voted this comment as helpful.
Share this comment:
Review 603 for Flair
Average Rating:
2
/
5
Sorry I did it
farmer1516
from Oglethorpe, Ga.
Age:55-65
Gender:male
No, I do not recommend this product.
PostedMarch 17, 2014
Bought spa with salt system. Kept turning down output because chlorine level too high. Level never would back down. Death in family caused tub to out of use for a short while. Returned to find pump froze up because of chemicals and deposits around jets on stainless trim. Looks bad. Since then, pump has been changed and ion system added. Still. if I had known then what I know now, I would not have bought spa. The salt system was supposed to be the best route. Salesman talked to me like we had done no maintenance at all. He was wrong.
Comfort:
2
/
5
Quality:
2
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
2
/
5
Value:
1
/
5
Response from HotSpringBy Peggy W. , Customer Service, March 19, 2014
Thank you for the honest feedback and condolences for your loss. The ACE salt system works well for thousands of our customers and the Silver Ion system is an excellent alternative. Both the local dealer and Watkins are available to assist if you have further spa concerns. Give us a call as needed.
Thank you! You have successfully submitted a comment for this review.
Review 604 for Flair
Average Rating:
3
/
5
Undecided
Mr. V
from Chesapeake, VA
Age:35-44
Gender:male
Yes, I recommend this product.
PostedMarch 9, 2014
I am disappointed on the service provided by the dealer and the ACE System does not seems to be working properly.
Comfort:
3
/
5
Quality:
3
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
Response from HotSpringBy Peggy W. , Customer Service, March 11, 2014
Thank you for the feedback. I will send you a direct email to request more information. Perhaps there is something I can do to help resolve your concerns.
Thank you! You have successfully submitted a comment for this review.
Read comment (1)
Comments (1)
found out the hard way
Bucks,PA
I been there
Posted March 17, 2014
That same customer rep said she would help me with problems. No Help
The dealer disappears after you pay,and the maker just plays the customers
The dealer disappears after you pay,and the maker just plays the customers
0points
0of 0voted this comment as helpful.
Share this comment:
Review 605 for Flair
Average Rating:
5
/
5
Would miss it if I didn't have it.
snickers
from crawford, texas
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedFebruary 22, 2014
Great to go in after dark to sit in the hot water and watch the stars.Many times my knees hert and it feels so good to have that hot water around them.
My wife has trouble wit her lower back and goes in the hot tub to lossen the mussels up.
The grand kids love to get in and play.
My wife has trouble wit her lower back and goes in the hot tub to lossen the mussels up.
The grand kids love to get in and play.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Vanessa, Customer Service, February 28, 2014
Happy to hear that your Flair hot tub has been therapeutic for you and your wife. Taking the time to enjoy the starry night sky while rejuvenating your bodies sounds like a wonderful evening. Thank you for sharing your picture! Looks like your grand kids are having tons of fun.
We wish you many years of Happy Hot Tubbing!
We wish you many years of Happy Hot Tubbing!
Thank you! You have successfully submitted a comment for this review.
Review 606 for Flair
Average Rating:
5
/
5
flair
dwight45
from new jersey
Age:45-54
Gender:male
Yes, I recommend this product.
PostedFebruary 17, 2014
good tub energy usage seems a little high electricity went up about 80 dollars a month other than that its great
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Peggy W. , Customer Service, February 26, 2014
Thanks for the honest feedback about the spa, Dwight. With the unusually cold weather on the East Coast, it is not unusual to see higher electricity bills too. Keeping the cover on the spa when not in use and keeping the spa setting at your desired temperature - as opposed to lowering it at the end of each use - will help keep your energy bills as low as possible. Give your dealer a call if you don't have a winterizing blanket in the spa's equipment compartment - that will help conserve heat, too.
Thank you! You have successfully submitted a comment for this review.
Review 607 for Flair
Average Rating:
4
/
5
Expensive, But if You Use it Enough It Could be Worth It
Rob
from Upstate South Carolina
Yes, I recommend this product.
PostedFebruary 17, 2014
This is an expensive spa compared to many on the market. But we're hoping the added expense will pay off in superior quality workmanship to where this spa will last us for many, many years and make it worth the expensive up front cost. We've now had our spa for about four months and have used it often. I feel we've used it enough to make a legitimate evaluation. So far, it's been very comfortable and relaxing. My wife and I have really enjoyed it overall. I have two cons to list. First, the water care can be a bit time consuming and/or frustrating to get the "readings" just right. The second con is that in the seated lounge position, with the jets on, the water "force" tends to push your body out of that position, to "float away." I've noticed if I have the water level high enough it barely does it, but with the level a bit lower, but still as high as it needs to be, it's much more noticeable and very annoying. But the disadvantage to keeping the level at a higher level is that my wife, who's much shorter than me, has her chin in the water so the water is really too high/deep for her. To remain in that lounge position with the jets on, you have to brace your feet and/or press down on the seat area with the palms of your hands to prevent from being "blown out" of that laying down position in the spa. Again, that's with the jets on. There's no problem of course with the jets off. I just think it may be an inherent design problem because it shouldn't cause your body to move from that position. You should be able to relax completely, without "bracing," in that position with the jets on and you shouldn't have to raise the water level to the point where it won't cause your body to "float away" from that position. Other than those two cons, the spa has been great.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
Response from HotSpringBy Peggy W., Customer Service, February 26, 2014
Thanks for taking the time to provide a thoughtful, detailed review, Rob. Water chemistry can be a bit of a challenge for any spa owner as they become familiar with their source water and their chosen chemistry routine. I believe, with time, this "con" will disappear. We do occasionally hear from new spa owners who find staying in the lounge a bit challenging. Our engineering team is looking at what they might do to alleviate that concern. Happy Hot Tubbing in the meantime!
Thank you! You have successfully submitted a comment for this review.
Review 608 for Flair
Average Rating:
2
/
5
not what expected
jms54
from North Carolina
Age:55-65
Gender:male
No, I do not recommend this product.
PostedFebruary 12, 2014
I have owned a dimension one spa in the past and didn't have a dealer where I now live so got a Flair. Not nearly as good. The spa is about 3 months old. You really only have seats for 3 people, but can not have the jets blowing on all three seats at one time. you have to select. The jets that rotate stick and don't rotate easily. It is definitely and OK spa, but I much prefer my old dimension one.
Comfort:
3
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
2
/
5
Response from HotSpringBy Peggy W. , Customer Service, February 14, 2014
Thanks for taking the time to write. Yes, sometimes change is hard and it takes a while to appreciate all that the new style offers. I believe that you will soon be enjoying the variety of jets and seating choices in the Flair. Your local dealer and Watkins are available if you have questions.
Thank you! You have successfully submitted a comment for this review.
Review 609 for Flair
Average Rating:
5
/
5
I'm Loving it!!
Casual
from Portland, OR
Age:45-54
Gender:male
Yes, I recommend this product.
PostedJanuary 12, 2014
I am loving my new Hot Springs spa. I use it every night and really enjoy the diversity of jet flow I can adjust. It is sooo much quieter than my last spa...I certainly feel like this is the brand for me!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Team , Marketing, January 16, 2014
Dear Hot Tubber,
Thank you for the feedback, and for being a Hot Spring customer! We are thrilled to hear you are enjoying your spa, and that you've selected Hot Spring as your go-to brand. We wish you many years of happy hot tubbing. Please let our team know if you need any assistance in the future.
Erica
The Hot Spring Team
Thank you for the feedback, and for being a Hot Spring customer! We are thrilled to hear you are enjoying your spa, and that you've selected Hot Spring as your go-to brand. We wish you many years of happy hot tubbing. Please let our team know if you need any assistance in the future.
Erica
The Hot Spring Team
Thank you! You have successfully submitted a comment for this review.
Review 610 for Flair
Average Rating:
5
/
5
A new step in my daily routine
My daily soother
from Hamilton Square ,NJ
Age:35-44
Gender:male
Yes, I recommend this product.
PostedJanuary 10, 2014
This spa is so relaxing. Looks good and feels even better. Soothes my aching back and neck each night before bed. Have been sleeping better and my overall health and well being are better!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Team , Marketing, January 13, 2014
Dear Hot Tubber,
We love to hear how a hot tub has improved an owner's life for the better. Relaxing, soothing, and improved well being is music to my ears :) I'm so thrilled to hear you've noticed a significant difference in your overall health. We are so appreciative of your business, Thank you for joining the Hot Spring family.
Stay warm and happy hot tubbing!
Erica
The Hot Spring Team
We love to hear how a hot tub has improved an owner's life for the better. Relaxing, soothing, and improved well being is music to my ears :) I'm so thrilled to hear you've noticed a significant difference in your overall health. We are so appreciative of your business, Thank you for joining the Hot Spring family.
Stay warm and happy hot tubbing!
Erica
The Hot Spring Team
Thank you! You have successfully submitted a comment for this review.
Review 611 for Flair
Average Rating:
4
/
5
light problems
Mike
from St. Joseph, Mo.
Age:55-65
Gender:male
No, I do not recommend this product.
PostedDecember 31, 2013
I see I'm not the only person that has trouble with the lights. Had my hot tub for under 4 and a years and have been having light issues for over a year. Have had various symptoms. First time I had 1 light go out. Had to drain it so the dealer repairman could change that 1 bulb. He said it had moisture in the bulb socket. On another occasion the lights were different colors. So again had to drain it so the dealer could change more than one bulb. Guess what? Moisture in the sockets. On another occasion The lights just wouldn't come on. They were out for some time and just came back on by themselves and then quit working again. Called the dealer and you guessed it, moisture in the sockets again. Then they quit working again and changed even more light bulbs. But on this occasion the repair guy called Watkins and was told to change all the bulbs. He also said the design had been changed and the lights were no longer in submerged light sockets. Anyway he didn't have enough bulbs to change them all but enough to get the lights back on. He said he had to order more bulbs and it would take a week to ten days to get them. That was almost 2 months ago. Now this time the lights wouldn't shut off so I had to turn of the power. When I turned it back on the lights don't work. In each case I tried turning the power on and off several times to no avail. I believe the lights were a design flaw and I'm not looking forward to changing bulbs non stop. The tub should have come with a lifetime warrenty on the lighting system. The tub works great other than the light problems. Contacted customer service via email 3 days ago with no response. If I had read the reviews before I purchased it I probably would have looked at something else.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Customer Service, January 13, 2014
Hi - thank you for the opportunity this afternoon to discuss the situation with your spa lights. I have spoken to your dealer and we will be assisting with the costs associated with the repair. Thank you for your patience. Keith / Watkins Customer Service
Thank you! You have successfully submitted a comment for this review.
Review 612 for Flair
Average Rating:
5
/
5
Worth every penny.
Doral
from Billings, MT
Yes, I recommend this product.
PostedDecember 19, 2013
I have arthritis and this hot tub has really made a difference in the way I feel, especially in the morning. I use it once or twice a day. I like the way you can adjust the water flow to make it more or less powerful. This spa has 4 places to sit and one spot to lay down. It literally massages every part of your back, neck, legs and feet. I bought a gazebo also. The gazebo has made it possible for me to use the spa at -20 degree temperatures. I was also very surprised how easy it is to maintain the water quality. Couldn't be easier! My family and I really do enjoy the spa and would highly recommend it.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Team , Marketing, December 26, 2013
Dear Hot Tubber,
Thank you for the fantastic review. I am so pleased to hear the hot tub has helped with your arthritis and improved the way you feel. Brrr..sounds like your hot tub and gazebo are the perfect combination to keep you warm in the chilly Montana winters. I wish you and your family many happy years in your hot tub!
Happy New Year!
Erica
The Hot Spring Team
Thank you for the fantastic review. I am so pleased to hear the hot tub has helped with your arthritis and improved the way you feel. Brrr..sounds like your hot tub and gazebo are the perfect combination to keep you warm in the chilly Montana winters. I wish you and your family many happy years in your hot tub!
Happy New Year!
Erica
The Hot Spring Team
Thank you! You have successfully submitted a comment for this review.
Review 613 for Flair
Average Rating:
5
/
5
Very relaxing
Steve
from Lansdale, PA
Age:45-54
Gender:male
Yes, I recommend this product.
PostedDecember 9, 2013
We've had the hot tub for several months and love it!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Team , Marketing, December 12, 2013
Dear Steve,
I'm so happy to hear you are enjoying your new hot tub. Morning, mid-day, or night--any time in your Hot Spring spa is time well spent! Please let our team know if you need any assistance in the future. Happy hot tubbing and happy holidays!
Erica
The Hot Spring Team
I'm so happy to hear you are enjoying your new hot tub. Morning, mid-day, or night--any time in your Hot Spring spa is time well spent! Please let our team know if you need any assistance in the future. Happy hot tubbing and happy holidays!
Erica
The Hot Spring Team
Thank you! You have successfully submitted a comment for this review.
Review 614 for Flair
Average Rating:
5
/
5
Love it
Grammy04
from Missouri
Age:45-54
Gender:female
Yes, I recommend this product.
PostedDecember 6, 2013
This was the best purchase ever. We just got it and we love it!! Would recommended this brand and style to others.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Team , Marketing, December 6, 2013
Dear Hot Tubber,
I'm so pleased to hear you are enjoying your new spa! We would love to see photos of your Flair :) Wishing you a happy holiday season and many happy years with your hot tub!
Happy Hot Tubbing!
Erica
The Hot Spring Team
I'm so pleased to hear you are enjoying your new spa! We would love to see photos of your Flair :) Wishing you a happy holiday season and many happy years with your hot tub!
Happy Hot Tubbing!
Erica
The Hot Spring Team
Thank you! You have successfully submitted a comment for this review.
Review 615 for Flair
Average Rating:
4
/
5
Lighting system
Gwtwdebbi
from Il
Yes, I recommend this product.
PostedNovember 30, 2013
Love my hot tub but need to find out how to troubleshoot the lighting system. They all were working one night and totally not working the next. The light feature appears on the control panel yet none of the lights will come on. Is there a fuse or reset feature?
Response from HotSpringBy Customer Service, January 13, 2014
Hi - Please contact Watkins Customer Service at 800-999-4688 x8432 to help troubleshoot the problem with your spa lights. If powering the spa down and then up again to reset the system does not resolve the problem, it may be a problem with the light controller, power supply or a cable connection. Please have your spa serial number available when calling in. Keith / Watkins Customer Service.
Thank you! You have successfully submitted a comment for this review.
Read comments (3)
Comments (3)
gwtwdebbi
Posted December 18, 2013
I have a limelight flair if that helps in the troubleshooting.
0points
0of 0voted this comment as helpful.
Share this comment:
Anonymous
HELP
Posted December 17, 2013
Can anyone answer my question about the lighting system? I know the control panel says the lights are working however, they are not. Is there a reset? How could all of the lights suddenly stop working. Assistance is truly appreciated.
0points
0of 0voted this comment as helpful.
Share this comment:
gwtwdebbi
HELP
Posted December 10, 2013
Is there any place to reference on the lighting? Is there a reset button inside a panel? Just very unhappy to not have ANY lights since they all stopped working. The control panel indicates they are on but there are no lights.
0points
0of 0voted this comment as helpful.
Share this comment:
Review 616 for Flair
Average Rating:
5
/
5
Fantastic Tub!
Dubbs
from Saratoga NY
Age:45-54
Gender:male
Yes, I recommend this product.
PostedNovember 27, 2013
The Hot Springs brand appears to be the best on the market. We purchased this brand recently as our third hot tub in the past 20 years and it is by far the best quality of the ones we've owned. The previous two hot tubs were top brands with comparable features to our new Hot Springs brand. I would highly recommend this brand to a friend!
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Team , Marketing, November 30, 2013
Dear Hot Tubber,
Thank you for the excellent feedback. I'm happy to hear you chose the Hot Spring brand for lucky number 3! We encourage you to tell your friends and family about your experience with your hot tub, and look forward to having more happy hot tubbers like you! Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Team
Thank you for the excellent feedback. I'm happy to hear you chose the Hot Spring brand for lucky number 3! We encourage you to tell your friends and family about your experience with your hot tub, and look forward to having more happy hot tubbers like you! Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Team
Thank you! You have successfully submitted a comment for this review.
Read comments (3)
Comments (3)
gwtwdebbi
Posted December 18, 2013
I, too, have lighting issues and do not know where to turn. I love my hot tub but want my lights to work. Can anyone provide any technical assistance?
0points
0of 0voted this comment as helpful.
Share this comment:
Mike
Vancouver BC
Hot Tub Lights are a constant problem
Posted December 6, 2013
I purchased the Flair model and am very impressed with the tub except for the issues I have had with the light system. They have never worked properly from day 1. I have had the technician look at them a a number of occassions however they are not able to fix anything and now the company that sold the tub, no longer stocks Limelight......
The warranty is over and I am left with no support and a lighting system that doesnt work!!
The warranty is over and I am left with no support and a lighting system that doesnt work!!
Would I recommend the LimeLight - not at this time
0points
0of 0voted this comment as helpful.
Share this comment:
Mark
Long Beach, CA
Salt water problems
Posted November 29, 2013
First ACE salt water cell failed after two years. After months of hassle got it replaced. Second one failed after 18 months, although it was supposed to have been an improved design. I don't recommend the salt water option for Hot Springs spas. Not only because of the failures, but lack of product support. I was very surprised about this, because my dealer said that Hot Springs supported their products second to none.
0points
0of 0voted this comment as helpful.
Share this comment:
Review 617 for Flair
Average Rating:
3
/
5
It's great when the lights work....
fitzmaug
from United States
Age:45-54
Gender:male
PostedNovember 23, 2013
Once again the lights are out. I will have to play around turning the power on and off to see if they lights start up again. Then call the dealer and see if they can help with the lights. Do the controllers work?
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Response from HotSpringBy Peggy W., Customer Service, November 25, 2013
Thank you for providing the feedback. The dealer should be able to resolve a lighting issue. If you will respond to my direct email with more details, e.g. spa serial #, install date, I will be able to contact the dealer to see what I might do to help.
Thank you! You have successfully submitted a comment for this review.
Read comments (2)
Comments (2)
fitzmaug
Brookline NH
It works again
Posted December 18, 2013
Hi - I got your email - Thank you. I was able to get the lights back on after talking to the dealer and turning the power off and on several times. This seems to happen when I power down to change the water. I am set now for 3-4 months. Then it will likely happen again.
+1point
1of 1voted this comment as helpful.
Share this comment:
gwtwdebbi
Posted December 18, 2013
My hot tub is out of warranty. It appears that there must be a reset issue since all the lights went out at the same time; however, the control panel continues to suggest the lights are one. HELP! I have posted numerous comments and just would like a bit of feedback. My email is provided.
0points
0of 0voted this comment as helpful.
Share this comment:
Review 618 for Flair
Average Rating:
5
/
5
Best hot tub, easy care
Apple, carol stream
from Carol stream, Il
Age:55-65
Yes, I recommend this product.
PostedOctober 20, 2013
Have the Faire for a month, love it. Only one issue with ACE salt system, seems never generated enough FC to 5ppm, have to shock with sodium dichore all the time to get to that level. Some time i wonder that its best system of water care or i should have gotten another care system without having to pay $1,300 more plus more disappointed when a month later, dealer had a promotion free ACE the same day we got ours delivered. Overall, we love it, steady temperature, quiet, but don't know how much our electricity bill would be since we installed it. Happy to report it later, stay tuned.
BTW, our sales rep, phil casperman, from american sales in carol stream is wonderful. His knowledge and customer service keep us happy hottubber.
BTW, our sales rep, phil casperman, from american sales in carol stream is wonderful. His knowledge and customer service keep us happy hottubber.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy Steve, Customer Service, October 21, 2013
Thank you for your feedback; we appreciate it! The spa looks great in your yard! :) Regarding the ACE system, 5ppm is the high side of an acceptable range for chlorine levels. When using granular chlorine, the standard range is 3-5ppm. With the efficiency of our ACE system, 1-2ppm is okay in most situations. If needed, contact us anytime and we can further assist. 800-999-4688.
Thank you! You have successfully submitted a comment for this review.
Read comment (1)
Comments (1)
Fitzmaug
Brookline, NH
Just changed the water... Now no lights again
Posted April 5, 2014
I just changed the water today and once again the lights are out. I will try switching it on and off several times to see if that helps and if not back to the dealer to have them see what is wrong.
0points
0of 0voted this comment as helpful.
Share this comment:
Review 619 for Flair
Average Rating:
5
/
5
Amazing
kylemick22
from La Crosse, WI
Age:25-34
Gender:male
Yes, I recommend this product.
PostedOctober 18, 2013
I love my flair! Only thing that i could even complain about is that when the lights are on rotate the reds and purples flow very choppy and its kind of distracting when using the tub. Other than that have had no issues (have had it for 4 months now).
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Team, Marketing, October 18, 2013
Dear kylemick22,
Thank you for your feedback on your new Flair! If you need some help on the lighting your local dealer is the best resource. They can help you in person to adjust the lighting in a way that works best for you. Our team is also available at any time. As a reference the number is 1-800-999-4688 X 8432. So happy to welcome you to the Hot Spring family :)
Happy Hot Tubbing!
Erica
The Hot Spring Team
Thank you for your feedback on your new Flair! If you need some help on the lighting your local dealer is the best resource. They can help you in person to adjust the lighting in a way that works best for you. Our team is also available at any time. As a reference the number is 1-800-999-4688 X 8432. So happy to welcome you to the Hot Spring family :)
Happy Hot Tubbing!
Erica
The Hot Spring Team
Thank you! You have successfully submitted a comment for this review.
Read comment (1)
Comments (1)
kermit
edmonton alberta
pump pulsates.
Posted January 1, 2014
when i turn on tub .pump pulsates on high. dont think it is suppose to do this? whats wrong ? dirty?
0points
0of 0voted this comment as helpful.
Share this comment:
Review 620 for Flair
Average Rating:
5
/
5
Glad we made the purchase!
Walter
from Eastvale, CA
Age:55-65
Gender:male
Yes, I recommend this product.
PostedOctober 9, 2013
Great spa. Very relaxing and therapeutic. We have owned spas before but this is defininately the best and would highly reccomend to others.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, October 10, 2013
Dear Hot Tubber,
Thank you for your review! I am so happy to hear you are enjoying your spa. :) Our team is so thrilled to have you as a member of the Hot Spring family. I encourage you to check out the Hot Spring Facebook page. We would love to share photos of your hot tub with hot tubbers just like you!
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your review! I am so happy to hear you are enjoying your spa. :) Our team is so thrilled to have you as a member of the Hot Spring family. I encourage you to check out the Hot Spring Facebook page. We would love to share photos of your hot tub with hot tubbers just like you!
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.