Customer Reviews for LimeLight Flair
LimeLight Flair
- 6 adults
- 7' x 7' x 36" / 2.13m x 2.13m x .91m
- 335 gallons / 1,270 liters
Average Customer Rating:
4.5
out of 5
(673 Reviews)
Rating breakdown 673 reviews
5 Stars
485
4 Stars
106
3 Stars
31
2 Stars
26
1 Star
25
103 out of 127(81%)reviewers recommend this productbrand.
Customer Reviews for Flair
Review 621 for Flair
Average Rating:
5
/
5
Hot Spring
Yimmy3
from Altoona, Pa
Age:55-65
Gender:male
Yes, I recommend this product.
PostedSeptember 25, 2013
Great spa, I was expecting the spa to have a few bugs. but not with the Hot Spring, Filled with water, followed directions, turned on power, No problems. for once something really met and exceeded our expectations. Great product.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, September 26, 2013
Dear Hot Tubber,
Thank you for your review and positive feedback! We are happy to hear your Hot Spring has exceeded your expectations. Our team here is very proud of our product, and we work hard for great customers like you. Please let our team know if you need any assistance. We wish you many years of happy hot tubbing.
Erica
The Hot Spring Hot Tub Team
Thank you for your review and positive feedback! We are happy to hear your Hot Spring has exceeded your expectations. Our team here is very proud of our product, and we work hard for great customers like you. Please let our team know if you need any assistance. We wish you many years of happy hot tubbing.
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 622 for Flair
Average Rating:
3
/
5
Lights are huge problem!
Monique S
from Fresno, CA
Age:25-34
Gender:female
No, I do not recommend this product.
PostedSeptember 22, 2013
I have the same problem as another reviewer! My lights are a problem! One night they worked beautifully, the next they just didn't turn on at all! Had a tech come look. Didn't fix it. They stopped working of course a month after my warranty and still don't work! Big disappointment for such an expensive hot tub!! I wish I could just return the item.
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
Response from HotSpringBy Peggy W. , Customer Service, September 23, 2013
Thank you for taking the time to submit your feedback about the spa. Though you gave us high ratings for comfort, water care and energy efficiency, the lights have worked inconsistently. I will write to your email address directly and see what we can do to repair the lights at no charge to you. Would love to have you love the spa again!
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Review 623 for Flair
Average Rating:
2
/
5
Great . . . When it works
Jonc
from Valley, AL
Age:25-34
Gender:male
No, I do not recommend this product.
PostedSeptember 21, 2013
When our limelight flair works we absolutely love it. However, once it quit working we have had a lot of difficulty getting it fixed. There is only one company that has been allowed to service it. We called them in April. It's September and it's still not fixed. We paid them to diagnose and 30 mins of service. They said it was the control panel. After about 2 months they replaced the control panel, but then said it was actually the control head also. We ordered a new control head, but could not get them to come out and put it in despite calling 1-2 times a week for about 5 weeks. I finally ordered a replacement control head myself and put it in on my own. However, it still turns itself off shortly after turning off the jets and we still have no idea what is going on with the lights other than they won't work.
As I said, when it worked, we loved it. However, at this point I'm tired of throwing money into this money pit and done dealing with the local company. I feel my only option is to replace it with a brand from another company who will do a better job of fixing issues when they arise.
To anyone thinking about getting one, the spa itself is great when it works, just be sure to do your homework regarding your repair options for when you need them.
As I said, when it worked, we loved it. However, at this point I'm tired of throwing money into this money pit and done dealing with the local company. I feel my only option is to replace it with a brand from another company who will do a better job of fixing issues when they arise.
To anyone thinking about getting one, the spa itself is great when it works, just be sure to do your homework regarding your repair options for when you need them.
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Peggy W. , Customer Service , September 23, 2013
Thank you for writing about your FLAIR model spa. I was disappointed to read that the local dealer has not come through for you more quickly and have contacted him to see what we can do to get your spa up/running as soon as possible. As you did not provide an email address, I can't contact you directly as I would like to do. Please use our toll-free number 1-800-999-4688, ext. 8432 or write to me at custsvc@watkinsmfg.com to provide more details and a way to get in touch with you. Watkins will be glad to help make the spa a source of enjoyment for you once again. I look forward to hearing from you soon.
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Review 624 for Flair
Average Rating:
2
/
5
Malfunctioning lghts
Debbie60
from Cape Coral Florida
Age:45-54
Gender:female
No, I do not recommend this product.
PostedAugust 26, 2013
We purchased the limelight flair a few years ago and have had nothing but problems with the lights since the day we bought it. We have replaced all 30 lights many times and still have problems. There is a defect in this product which causes water to enter the lights and then they no longer work or break.( I find many plastic light covers on the bottom of the hot tub. We now have a problem were all the lights only work in blue and white. The other colors either flicker or only a few work.It will cost over 1,000 dollars to fix the problem. If you want to have a repairman out a couple of tomes a year and spend hundreds of dollars every year then buy this tub. I am ready to trash this hot tub and buy a different brand. Very frustrating and expensive. I have read online that a lot of owners seem to have this problem with the lights. The lights are pretty when they work,but unfortunately it is not often enough. I regret buying this hot tub
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Response from HotSpringBy Peggy W. , Customer Service, August 27, 2013
Thank you for providing feedback about the spa's lighting. I am sorry to read that the lights have been a source of frustration for you and believe I can help get them repaired even though warranty coverage has expired. I will send you an email directly and hope to hear from you with specifics about the spa. I do believe we can do something here to change your regret back into confidence again.
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Read comment (1)
Comments (1)
Monique S
Fresno, CA
light problem
Posted September 22, 2013
Mine has the exact same light problem!! I had a tech come out but he didn't know what was wrong so the lights STILL DON'T WORK. I bought my tub 4 years ago. They worked only up to one month AFTER my warranty expired! Ugh.
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Review 625 for Flair
Average Rating:
5
/
5
Good Value
Oakie
from South Yarmouth, MA
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedAugust 25, 2013
We love our new spa. It feels great at the end of a busy day. Getting into that nice warm water with all the jets massaging those aching muscles is wonderful. The only problem thus far is with the dead rests. They continually come lose.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Team, Marketing, October 15, 2013
Dear Hot Tubber,
Thank you for your review. I'm so happy to hear you are enjoying your new spa, especially after a busy day. I'm sorry to hear you've experienced some problems. Our customer service team is here to assist you at any time. They can be reached at custsvc@watkinsmfg.com or 1-800-999-4688, ext. 8432.
Thank you,
Erica
The Hot Spring Team
Thank you for your review. I'm so happy to hear you are enjoying your new spa, especially after a busy day. I'm sorry to hear you've experienced some problems. Our customer service team is here to assist you at any time. They can be reached at custsvc@watkinsmfg.com or 1-800-999-4688, ext. 8432.
Thank you,
Erica
The Hot Spring Team
Thank you! You have successfully submitted a comment for this review.
Review 626 for Flair
Average Rating:
5
/
5
Best buy ever
Dazzerboy1970
from Mildenhall uk
Age:35-44
Gender:male
Yes, I recommend this product.
PostedAugust 9, 2013
We studied the Internet for ages to get the right hot tub .looked liked hot spring was the best on there so checked them out in Cambridge uk . Excellent staff and very helpful . We tried there hot tub and was hooked . So ordered one there and then . What an excellent product and very well made . Easy to keep maintained . Use it about 4 times a week . Highly recommended.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, August 12, 2013
Dear Hot Tubber,
Thank you for your review! I am so thrilled to hear you are enjoying your Hot Spring. I am thrilled you had an excellent experience with our team in the UK. I hope you enjoy your spa for many years to come. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your review! I am so thrilled to hear you are enjoying your Hot Spring. I am thrilled you had an excellent experience with our team in the UK. I hope you enjoy your spa for many years to come. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 627 for Flair
Average Rating:
5
/
5
Glad we did it ! !
Spa Boy
from Navarro County, TX
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedAugust 7, 2013
Thought, researched, and discussed for over a month. Finally, took the plunge. Glad we did. Received shortly after July 4th holiday. Enjoy the soak and quality time with my spouse. Truly is a "relationship builder". Retailer, Lake Air Pool Supply, did an outstanding job of delivery and set up.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Steve, Customer Service, August 8, 2013
Thanks for your feedback! We are thrilled to hear you're enjoying your new Limelight Flair and building strong relationships with family. Welcome to Hot Spring!
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Review 628 for Flair
Average Rating:
3
/
5
Problems with ACE salt system in Flair
D
from Naugatuck, CT
PostedJuly 1, 2013
Help! We had no problems with this system the first few months, but the last couple of months, we are adding chlorine every other day. We called sales and service, but he has not scheduled an appointment to check yet. We bought a floor model just last fall - it is a 2011. Are there known issues with this system? Please advise.
Comfort:
4
/
5
Ease of Water Care:
1
/
5
Response from HotSpringBy Customer Service, Customer Service, July 8, 2013
Thanks for writing about your spa's ACE system. Can you give us a call on our toll-free line? We'll be glad to review your concerns and help find the solution with you, as well as contact your dealer. 800-999-4688, ext. 8432.
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Review 629 for Flair
Average Rating:
5
/
5
LOVE IT!!
dak
from PA
Age:45-54
Gender:female
Yes, I recommend this product.
PostedJune 20, 2013
I was hesitant to purchase the spa do to the price. However, although I've only owned it for five days.....I LOVE IT!! I have been in it every night.
Not sure about the ease of water care as of yet, I'm just learning so I hope there is readily available support. I'm really happy I decided on the bigger spa as I initially wanted the Jet Setter.
Not sure about the ease of water care as of yet, I'm just learning so I hope there is readily available support. I'm really happy I decided on the bigger spa as I initially wanted the Jet Setter.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy Steve, Customer Service, June 21, 2013
Thank you for your feedback! It's great to hear you're enjoying your Flair right out of the gate! Rest easy, as readily available support is just a phone call away at 800-999-4688 if you have questions on water care. We'll be here for you.
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Review 630 for Flair
Average Rating:
5
/
5
Second Spa is Even Better
D Freddie K
from Madison, WI
Age:55-65
Gender:male
Yes, I recommend this product.
PostedJune 15, 2013
This is our second HotSpring spa... the first one was a Tiger River Spa and we had it 11 years before taking the plunge (no pun intended) with a Limelight Flair with the ACE system. Soooo reliable and easy maintenance.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, June 17, 2013
Dear Hot Tubber,
Thank you for your product review! I am so pleased to hear you are enjoying your Flair, and the ACE System. We are so happy you decided to take the plunge. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your product review! I am so pleased to hear you are enjoying your Flair, and the ACE System. We are so happy you decided to take the plunge. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 631 for Flair
Average Rating:
4
/
5
good purchese
Rick
from Depew N Y
Age:45-54
Gender:male
Yes, I recommend this product.
PostedJune 4, 2013
we like the Flare and enjoy the spa , we are ues it evry day
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, August 22, 2013
Thank you for your feedback hot tubber! We are so pleased to hear you are enjoying your Flair, and that you use it every day. Thank you for joining the Hot Spring family :)
Erica
The Hot Spring Hot Tub Team
Erica
The Hot Spring Hot Tub Team
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Review 632 for Flair
Average Rating:
5
/
5
Best buy ever.
blueZman
from Lincoln, Ne.
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMay 27, 2013
A great spa. I use it every day. Great with friends and family.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, May 30, 2013
Dear Hot Tubber,
Thank you for your review. I am so pleased to hear you are enjoying your Spa, and that you use it every day. Please let our team know if you need any assistance in the future. We want you to enjoy your hot tub for many years to come.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your review. I am so pleased to hear you are enjoying your Spa, and that you use it every day. Please let our team know if you need any assistance in the future. We want you to enjoy your hot tub for many years to come.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 633 for Flair
Average Rating:
5
/
5
Take the pain away
babyboomer
from S.E. PA
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMay 22, 2013
Had the tub since March 22nd and only missed 2 nights of soaking. I can not beleive how good it makes me feel.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, May 23, 2013
Dear Hot Tubber,
Thank you for your Hot Spring review! I am so pleased to hear you are enjoying your hot tub regularly. Only 2 missed nights is quite impressive, and we are happy to hear it. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your Hot Spring review! I am so pleased to hear you are enjoying your hot tub regularly. Only 2 missed nights is quite impressive, and we are happy to hear it. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 634 for Flair
Average Rating:
5
/
5
Sore muscle relief at its finest!
MTsoakers
from Townsend, MT
Yes, I recommend this product.
PostedMay 20, 2013
Power of the jets with the two pumps is outstanding! In everyday operation, spa is extremely quiet. Cleaning and replacement of filter is a breeze. Highly recommend the cover cradle with 2 shocks, makes lifting so easy.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Thank you! You have successfully submitted a comment for this review.
Review 635 for Flair
Average Rating:
5
/
5
Great addition to our patio!
JackieB
from Middleton, TN.
Age:25-34
Gender:female
Yes, I recommend this product.
PostedMay 15, 2013
Great addition to our patio. We looked at many, many, many models / brands, and nothing really compared to the Hot Springs brand. Energy efficiency was my number one must have, and it definitely delivers. I have seen maybe a $10 / month increase in my electric bill. Overall, a very happy girl! Just walk out of my bedroom patio door and hop in for some R&R. Can't get any better than that.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
Response from HotSpringBy Steve, The Hot Spring Hot Tub Team, May 16, 2013
Dear Hot Tubber,
Thank you so much for your feedback! We are very excited to hear you're enjoying your new spa! Every effort is made to deliver energy efficiency in our products and it is wonderful to hear you're seeing it in action.
Enjoy! And once again, welcome to our family!
Thank you so much for your feedback! We are very excited to hear you're enjoying your new spa! Every effort is made to deliver energy efficiency in our products and it is wonderful to hear you're seeing it in action.
Enjoy! And once again, welcome to our family!
Thank you! You have successfully submitted a comment for this review.
Review 636 for Flair
Average Rating:
5
/
5
It's Great!
Teresa50
from United States
Age:45-54
Gender:female
Yes, I recommend this product.
PostedMay 7, 2013
We are very happy with our new Flair even though we have only had it a short time we use it 4 to 5 days a week it is a wonderful investment and I would recommend one to anyone! Thanks NW Hot Springs
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, May 9, 2013
Dear Hot Tubber,
I am so happy to hear you are using your Hot Spring 4-5 days a week! As you continue to use your hot tub please let our team know if you need any assistance. Please continue to share more feedback with our team, and with other hot tubbers and friends.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
I am so happy to hear you are using your Hot Spring 4-5 days a week! As you continue to use your hot tub please let our team know if you need any assistance. Please continue to share more feedback with our team, and with other hot tubbers and friends.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 637 for Flair
Average Rating:
5
/
5
Great Hot Springs Spa
BikerDave97
from Little Elm, Texas
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMay 7, 2013
We had our Hot Springs Spa installed in April of this year, and we have had it for about a month now. This is the second spa we have owned. This is by far the nicest spa we have ever used. It is effortless to maintain, the water quality is perfect after a month of daily use and what a wonderful relaxing experience. The LED lighting is very nice and has many different settings possible, and the various combinations of jets and speeds gives you lots of possibilities for all kinds of massage. Finally the upright lift cover is so simple to take on and off. We really enjoyt that feature. We are truly enjoying our new spa and will surely enjoy it for many years to come.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, May 9, 2013
Dear Hot Tubber,
I am so pleased you are enjoying your Hot Spring Spa! I am always excited to hear from customers enjoying the hot tub experience, and the great features of a Hot Spring. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
I am so pleased you are enjoying your Hot Spring Spa! I am always excited to hear from customers enjoying the hot tub experience, and the great features of a Hot Spring. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 638 for Flair
Average Rating:
5
/
5
Limelight Flair
Hot Springer
from Danville, CA
Age:45-54
Gender:male
PostedMay 4, 2013
Perfect fit for my existing pad. Most than enough room for two. Comfortable and Relaxing!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy The Hot Spring Hot Tub Team, Marketing, May 7, 2013
Dear Hot Tubber,
Thank you for your review. I am pleased to hear your Limelight is a perfect fit! Thank you for being a Hot Spring customer. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you for your review. I am pleased to hear your Limelight is a perfect fit! Thank you for being a Hot Spring customer. Please let our team know if you need any assistance in the future.
Happy Hot Tubbing!
Erica
The Hot Spring Hot Tub Team
Thank you! You have successfully submitted a comment for this review.
Review 639 for Flair
Average Rating:
5
/
5
My Hotspring Flair
TimberWoofie
from Stephenville, TX
Age:Over 65
Gender:male
Yes, I recommend this product.
PostedMarch 26, 2013
We owned an older Hotspring back in the early 1990's and loved it. When we moved to another town we left it behind (bad mistake). After looking at a number of spas, the Hotspring Flair caught our eye. It has great seating/jet arrangements along with many different jet operational options, e.g., jet flow arrangement control for a particular seat/lounge, adjustable jet pressure, and air flow control. We have arthritis and this spa eases our pains for a while and makes sleeping easier. The Flair will seat three very comfortable and five very packed in. If your family has only two bathers, this spa would lend for a luxurious experience with several options for seating.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Thank you! You have successfully submitted a comment for this review.
Review 640 for Flair
Average Rating:
5
/
5
Flair
Jimtub
from SE PA
Age:55-65
Gender:male
Yes, I recommend this product.
PostedMarch 25, 2013
First week of ownership and having issue with getting the water just right.. I have very hard water and that may be the issue. Great tub and I am sure once I figure out the details it will be even better.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
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