Customer Reviews for LimeLight Flash
LimeLight Flash
- 7 adults
- 7' x 7' x 36" / 2.13m x 2.13m x 0.91m
- 360 gallons / 1,365 liters
Average Customer Rating:
4.6
out of 5
(253 Reviews)
Rating breakdown 253 reviews
5 Stars
188
4 Stars
38
3 Stars
12
2 Stars
9
1 Star
6
Customer Reviews for Flash
Review 161 for Flash
Average Rating:
5
/
5
Great product
Novicr
from New Hope PA
Age:55-65
PostedMarch 18, 2021
Our first Spa. Being a pool owner I was dreading the water maintenance.
Got a pleasant surprise, it is a piece of 3.
Love the massage and lights options
Got a pleasant surprise, it is a piece of 3.
Love the massage and lights options
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, March 19, 2021
Thank you for your review, we are so happy to hear you are loving your spa! Welcome to the Hot Spring family.
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Review 162 for Flash
Average Rating:
4
/
5
The best
Dave
from Ambler, pa
Age:55-65
PostedFebruary 7, 2021
This is our second Hot Spring from Spring Dance. Service is outstanding. Quality is top notch. Really like the salt-water feature and lighting option.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Customer Care, February 12, 2021
Thank you so much for being a second-time Hot Spring owner! Enjoy the wellness.
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Review 163 for Flash
Average Rating:
5
/
5
Limelight Flash Spa - 9 months later
wg
from Sacramento California Metro Area
PostedFebruary 1, 2021
Have had the spa for a bit over a year now. Still Very happy even though smaller then my last spa.
User suggestions:
The control panel should have a clock in it seems simple enough.
The Filters should be on rollers so they Rotate in the Filter box around the towers which would make them more efficient.
The Equipment door Panel should be easier to take off and put back on for maintenance. The recirculation return in the spa should be relocated like in the grandee is silly just by the Seat and hot on the legs.
User suggestions:
The control panel should have a clock in it seems simple enough.
The Filters should be on rollers so they Rotate in the Filter box around the towers which would make them more efficient.
The Equipment door Panel should be easier to take off and put back on for maintenance. The recirculation return in the spa should be relocated like in the grandee is silly just by the Seat and hot on the legs.
ONE Light in the SPA went Bad and does not work.
Comfort:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
By Customer Service Hot Spring Melissa, February 22, 2021
Thank you for your review. We love hearing from our Hot Spring owners!
We are always looking for ways to improve. Thank you for your great suggestions. Your Hot Spring dealer can assist with all of your warranty items. Happy Hot-Tubbing!
We are always looking for ways to improve. Thank you for your great suggestions. Your Hot Spring dealer can assist with all of your warranty items. Happy Hot-Tubbing!
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Review 164 for Flash
Average Rating:
1
/
5
Worst Product - EVER - DO NOT BUY
RLD
from Rapid City, SD
Age:45-54
PostedJanuary 30, 2021
I bought a salt water hot tub and have added more chlorine per gallon than anyone ever should. There is not service after the sale as we have drained and refilled this tub 2 times and likely need to daily drain. No one in family is actually using this tub as cannot stand how poor this system is. - Buyer be ware with this product and this companies customer service!
Comfort:
1
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
Response from HotSpringBy Maria , Customer Service , February 26, 2021
Hi Chase,
Thank you for reaching out. I hope that you find your perfect hot tub soon. The saltwater system is impressive. We have been making hot tubs for over 40 years. Support comes from both our local dealer and us. Many of our hot-tubbers have had their spas for decades. We are privileged to have you join us.
Look for an email from me so that I can answer any of your concerns.
Thank you,
Thank you for reaching out. I hope that you find your perfect hot tub soon. The saltwater system is impressive. We have been making hot tubs for over 40 years. Support comes from both our local dealer and us. Many of our hot-tubbers have had their spas for decades. We are privileged to have you join us.
Look for an email from me so that I can answer any of your concerns.
Thank you,
Response from HotSpringBy Maria , Customer Service , February 26, 2021
Hey RLD,
Oh no, I am sorry that you have experienced this. We are here to help. I understand that water care can take some adjusting, and I want to help with your salt system and water care. Look for my email with detailed information about how to care for the saltwater system.
Thank you,
Oh no, I am sorry that you have experienced this. We are here to help. I understand that water care can take some adjusting, and I want to help with your salt system and water care. Look for my email with detailed information about how to care for the saltwater system.
Thank you,
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Read comment (1)
Comments (1)
Chase
CA-California
Issue Resolved?
Posted February 4, 2021
I'm a prospective spa buyer, trying to get a gauged on this manufacture customer service, was your saltwater issue resolved?
0points
0of 0voted this comment as helpful.
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Review 165 for Flash
Average Rating:
4
/
5
Enjoy our new hot tub
Jackie
from Illinois
Age:45-54
PostedOctober 12, 2020
We really enjoy being able to relax after work and sports in our tub. We are having difficulty with the salt system and keeping it regulated.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 166 for Flash
Average Rating:
4
/
5
Our 1st hot tub
SKT
from Williamsburg, VA
Age:55-65
PostedOctober 9, 2020
This hot tub is everything I thought it would be, and more.
I had only looked a a hot tub as one dimensional, but owning has brought out the full range of enjoyment. The first facet is to ease sore muscles after a day of yard work. My wife finds The hot tub as a great place for water aerobics. And then there is the entertaining when family and friends are over. And my favorite is at night under a starry sky (and even is the rain).
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Customer Care, October 16, 2020
It sounds like you have made your spa a part of your daily routine! We are happy that you love it. The photos look amazing, thank you for sharing.
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Review 167 for Flash
Average Rating:
5
/
5
Flash review
Brad
from Discovery Bay
Age:45-54
PostedOctober 5, 2020
We absolutely love the spa. User friendly and stylish
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 168 for Flash
Average Rating:
4
/
5
Love the tub
Lisa
from Levittown, Pa
Age:45-54
PostedSeptember 28, 2020
4 for quality because we removed the bed for another seat. But there is only 1 jet in that location.
The crew was awesome with installation but we lost a day due to a bad connection with the board. They did come back out the next day and was an easy fix.Overall very happy and the tub came in a month early!
The crew was awesome with installation but we lost a day due to a bad connection with the board. They did come back out the next day and was an easy fix.Overall very happy and the tub came in a month early!
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
Response from HotSpringBy Customer Care, October 2, 2020
We are happy to hear you love your hot tub! Thank you for your review.
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Review 169 for Flash
Average Rating:
3
/
5
saltwater feature not working properly
SabrinaL
from Minnesota
Age:35-44
PostedSeptember 28, 2020
With my local dealer we are still trying to figure out why the saltwater cartridge fails and stops working after 6 weeks (goes down to red/zero) when it is supposed to last 4 months. This has happened 3 times since we purchased in February. We should only be on cartridge #2 but we are on cartridge #4. (replaced 4 times)
The cartridge is expensive to replace so has been frustrating.
The cartridge is expensive to replace so has been frustrating.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
2
/
5
Value:
3
/
5
Response from HotSpringBy Chelsea, Customer Service, November 10, 2020
Oh wow, that is strange. We do expect 4 months for each cartridge with balanced water. I'll touch base with you directly to help you and your dealer find a solution.
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Review 170 for Flash
Average Rating:
5
/
5
Why did we wait so long?
New2Spas
from Indiana
Age:35-44
PostedSeptember 26, 2020
We love our Flash!!! The ease of use is great. Lights are like a light show at night
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, October 2, 2020
So happy to hear you love your Flash! Thank you for your review.
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Review 171 for Flash
Average Rating:
2
/
5
fresh water system is a nightmare
ZZZ
from new york
Age:55-65
PostedSeptember 23, 2020
i have had the tub for four months and i still don't have stable water. i have followed all the instructions provided by the dealer and hot springs. the salt cartridge failed after two months. i do use the tub but do not like the fact that most of the liquid in the tub is chemicals instead of water. now after four months i have to drain the tub and refill then go through this crazy process to get a balanced tub water. i also have to replace the salt cartridge AGAIN, yipee.
Comfort:
3
/
5
Quality:
3
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Response from HotSpringBy Chelsea, Customer Service, November 10, 2020
Thank you for bringing this to our attention. It sounds like you are dealing with a lot in balancing the spa water. I know water chemistry can be bear to manage sometimes, and the salt system is meant to make life easier. Please look out for an email from me to discuss this further and find what we need to do to help.
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Review 172 for Flash
Average Rating:
3
/
5
Be careful of pebbles!
Mike
from Denver, CO.
Age:45-54
PostedSeptember 21, 2020
The spa is great until I started noticing the brown rust looking spots all on the bottom of the inside of the spa. On the seats and foolwell these little rust spots started happening. Turns out even the smallest little pebbles that get drug in on your feet cause this. Now instead of enjoying my spa I am consistently rubbing these spots off with vitamin C tablets (the only thing that seems to get them off...
Comfort:
5
/
5
Quality:
2
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
By Customer Service Hot Spring Vanessa, October 6, 2020
Oh no! That does not make for a happy hot tub experience. I know of a better way to keep your spa clean. I will email you for further assistance.
I look forward to working with you soon.
I look forward to working with you soon.
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Review 173 for Flash
Average Rating:
5
/
5
Relaxing and Fun!
Khubner
from Rockford, MI
Age:35-44
PostedSeptember 20, 2020
I’ve been wanting a hot tub for years...we finally made the purchase early into the Covid shut down, and we couldn’t be happier. Our spa is classy looking, easy to run, and so nice for our three young kids and my husband and I. Our favorite thing to do is sit in it with a glass of wine and look up at the stars at night...as our temps get cooler in Michigan, it’s even better in the spa. We are figuring out the chemicals (we have the salt system) but it’s really pretty easy. The only thing I’d do differently is take the auto-cover size into consideration when placing the tub initially...we didn’t account for the extra two feet of clearance for it, so our tub is taking up more room on our deck than we anticipated. Our issue, not the tub’s! Highly recommend. We have the Flash.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, October 2, 2020
Thank you for your recommendation! We are happy to hear it is the perfect place for you to enjoy family time. Happy hot-tubbing!
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Review 174 for Flash
Average Rating:
4
/
5
Love our spa
Larry
from Panama City, FL
Age:55-65
PostedSeptember 11, 2020
Love the Freshwater series, very low maintenance. Only issue we've had is we have to replace the cell every 60 days.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
By Customer Service Hot Spring Maria, February 5, 2021
Thank you for your review. I am thrilled that you love your hot tub and the Freshwater system. The cartridge should be lasting longer. Look for my email so that we can look further into your water care.
Thank you for reaching out.
Thank you for reaching out.
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Review 175 for Flash
Average Rating:
3
/
5
Salt Water Cartridges has a big flaw
GGAcmi
from Cleveland OH
Age:35-44
PostedSeptember 10, 2020
Initially, we loved the spa. However, within the first two months, we had our first issue with the saltwater cartridge stopped working (flashing yellow light > deactivate salt system).
The dealer replaced the cartridge without an issue. Within a month later, the same problem repeats itself. This time, the dealer told me to clean the cartridge with PH Down and water (1 to 3 ratio) - no help.
After a few weeks, the 2nd cartridge also failed.
Less than four months since the hot tub was installed, I had three failed cartridges.
The dealer replaced one of the three and refusing to replace the other two.
I paid extra for the salt system, and I cannot even enjoy it.
Something is deeply flawed with the cartridges, and I did not expect to change it three times in four months when it is rated to last four months.
The dealer replaced the cartridge without an issue. Within a month later, the same problem repeats itself. This time, the dealer told me to clean the cartridge with PH Down and water (1 to 3 ratio) - no help.
After a few weeks, the 2nd cartridge also failed.
Less than four months since the hot tub was installed, I had three failed cartridges.
The dealer replaced one of the three and refusing to replace the other two.
I paid extra for the salt system, and I cannot even enjoy it.
Something is deeply flawed with the cartridges, and I did not expect to change it three times in four months when it is rated to last four months.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Response from HotSpringBy Chelsea, Customer Service, November 6, 2020
Yikes! Those cartridges are meant to last the full 4 months, and I appreciate you bringing this to our attention. I'll send you an email for us to discuss how to resolve this issue.
Thank you! You have successfully submitted a comment for this review.
Review 176 for Flash
Average Rating:
5
/
5
Love Our Flash
Ljohnson3627
from Bradford,NY
Age:55-65
PostedSeptember 4, 2020
We are new to the hot tub purchase industry and our local dealer was very thorough and took the time to understand our needs. Once delivered it took some time to balance the water but once we got there we absolutely love our hot tub. I would give it a 9 out of 10.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Response from HotSpringBy Customer Care, September 10, 2020
Thank you for your review and welcome to the Hot Spring family!
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Review 177 for Flash
Average Rating:
5
/
5
New tub!
Hotubber
from Little Rock
Age:Over 65
PostedAugust 28, 2020
Just replaced my old envoy with a new flash. Love it. Perfect size and easy to maintain. Love the jets in the foot well!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, August 28, 2020
Thanks for your review! Happy to hear you love your Flash. Thank you for being a member of the Hot Spring family!
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Review 178 for Flash
Average Rating:
5
/
5
Why did we wait so long!
GJKinPA
from Danville, PA
Age:45-54
PostedAugust 19, 2020
After receiving my neighbor's suggestion to invest in a HotSpring spa after they tried 2 other mfrs previously, I am glad I did. Got lucky that I purchased it when I did due to the Covid-related demand for spas that developed. Impressed with quality manufacturing and can't say enough good things about our local dealer Artesian Pools and Spas here in Pennsylvania! Never even went to a competing brand to compare--which is usually not how I make a larger ticket purchase! My favorite time is to relax under the stars late at night. This will be a purchase you won't regret.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, August 20, 2020
Wow thank you so much for your fantastic 5-star review! It sounds like your spa is the perfect fit for you. Thank you for joining the Hot Spring family!
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Review 179 for Flash
Average Rating:
1
/
5
After two years of ownership
Dave
from Kitchener
Age:45-54
PostedAugust 17, 2020
We have had our flash for two years now, we have had light logo failure, day one, foot jets fall off, diverter valve failure, pillows discolouring( not water tested regularly where purchased) but the on going issue is jets failing in one seat every three months.(breaking). Hot springs please I just want this jet issue fixed. Thank you.
Comfort:
4
/
5
Quality:
2
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Response from HotSpringBy Vanessa, Customer Service , August 30, 2020
Oh no! Thank you for taking the time to share your review. I will contact you and work with your dealer to improve your spa experience.
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Review 180 for Flash
Average Rating:
4
/
5
Limelight Flash Spa - 9 months later
wg
from Sacramento California Metro Area
PostedAugust 12, 2020
Love the Spa - 2nd one from Hotsprings
spa owner for over 25 years
spa owner for over 25 years
There are a few things I would change about the Engineering however, an exceptionally good value.
Have had a few items that will need a repair soon. One of the lights went out, and the clips on the weir broke.
The poly step was a poor choice for an Outside Spa in the sun because it retains Heat.
Overall, very happy with the Spa and will buy another Hotsprings spa next time get one.
Comfort:
4
/
5
Quality:
3
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
3
/
5
Value:
5
/
5
By Customer Service Hot Spring Maria, February 1, 2021
Thank you for your review. We love our reoccurring Hot Spring owners!
We are always looking for ways to improve. Thank you for your suggestions. Your Hot Spring dealer can assist with all of your warranty items. Happy Hot-Tubbing!
We are always looking for ways to improve. Thank you for your suggestions. Your Hot Spring dealer can assist with all of your warranty items. Happy Hot-Tubbing!
Thank you! You have successfully submitted a comment for this review.