Customer Reviews for LimeLight Prism

LimeLight Prism

7 adults
7'7" x 9'2" x 38" / 2.31m x 2.79m x 0.97m
525 gallons / 1,990 liters

Average Customer Rating:

4.3

out of

(76 Reviews)

Rating breakdown 76 reviews

5 Stars

4 Stars

3 Stars

2 Stars

1 Star

Customer Reviews for Prism

Review 41 for Prism

Average Rating:

5 / 5

Great Service

Mike

from Kill Devil Hills

Age:55-65

PostedFebruary 10, 2022

Very professional delivery and suet up ,Well experienced installers , courteous and friendly . Arrived on time Knew what they were doing . Cant say enough about how helpful they were . They had to bring it through a small opening that was 3 plus feet off the ground . Made it look easy .

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 42 for Prism

Average Rating:

5 / 5

PRISM SPA

Sweettt

from Buckeye Az

Age:Over 65

PostedJanuary 12, 2022

Just as advertised. Easy to care for . Heater keeps it warm 24/7 in cold weather for no waiting. Jets have adjustable pressure. Lights have many positions snd colors. Very happy with purchase

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 43 for Prism

Average Rating:

2 / 5

Hot tub

Dave

from Chicago

Age:55-65

PostedDecember 29, 2021

The worst experience I have ever had ordering anything . Hot tub came damaged with both sides of the cover bowed . They had the wrong cover and it took over a week to get working . American sales service guy gave me nothing but attitude saying the spa wouldn’t kick on and I had to poor buckets of hot water in. I am 100 percent disabled veteran and couldn’t do that and he said he didn’t have time to sit around here .

I still don’t have an answer on my damage parts and have refused payment in my card .

Comfort:

1 / 5

Quality:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

1 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, January 24, 2022

Hello Dave

Thank you for taking the time to submit your review. I am sorry to hear that your initial spa setup was disappointing. I contacted your dealer and heard you are working towards a resolution.

You bring up a couple of good points I want to address.
When starting up a spa in colder weather, the water will need to be warmed to allow the heater limit thermistor to activate.
This step is stated in the owner's manual and online. I am glad that it was addressed and that your spa is heating.
https://www.hotspring.com/hot-tub-owners/hot-spring-spas-hot-tubs-owners-manuals#hot-spring-limelight-all-owners-manuals

Additionally, when deciding where to set up your spa, that area may need to be cleared or adjustments made to the property.
These issues must be addressed ahead of the delivery. If they are not, it could result in preventable damage to the spa and property at an extra cost.
https://www.hotspring.com/blog/choosing-the-best-placement-for-your-hot-tub

Owning a spa should be relaxing and enjoyable. I know these initial issues created frustration. Thank you for allowing the dealer to work with you through this process.
If you need additional assistance, Customer Service can be reached at 800-999-4688 ext 8432.

Thank you for your service and happy hot tubbing!

hotspring_brand

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Review 44 for Prism

Average Rating:

3 / 5

Salt cartridges

from South Carolina

Age:55-65

PostedNovember 28, 2021

Something went wrong with one of the salt cartridges and caused all of my jets to rust. The test strips showed everything to be with end range. I checked my water every 3 to 4 days. I have never had an issue before. The ph was off the scale high and the alkalinity was low. I could not get it to change. All this happened after the SC stop working.

The salt cartridges also do not last and they cost alot to replace.

Comfort:

5 / 5

Quality:

2 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

5 / 5

Value:

2 / 5

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Review 45 for Prism

Average Rating:

5 / 5

THE ULTIMATE MASSAGE SPA WITH AMPLE ROOM

Sweett

from Buckeye Arizona

Age:Over 65

PostedNovember 5, 2021

First spa after owning pools my whole life. Have a body filled with degenerative disc disease perishable neuropathy and a whole lot more. 7 seats for every imaginable pain . On high power you can be suspended above all the powerful jets. High low or medium 3 choices. On high you fell like your in an Air Force jet. The spa is perfect in every way other than it had no option for an extra portable remote. Other than that perfect in every way. Looks design and build quality

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 46 for Prism

Average Rating:

5 / 5

Amazing

CORREAs

from Long Beach

Age:45-54

PostedSeptember 17, 2021

Love it absolutely do nothing else to say other than what I wrote first

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 47 for Prism

Average Rating:

5 / 5

Awesome hot tub - so glad I did it!

Sam

from San Marcos

Age:45-54

PostedMay 8, 2021

Love this tub. Thought it might be too big but now I realize there isn't such a thing. The salt water option is a must - basically keeps it maintenance free for months at a time.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 48 for Prism

Average Rating:

5 / 5

Enjoying our spa

Jan

from Yucaipa

Age:55-65

PostedApril 29, 2021

We have been enjoying our spa. I defiantly sleep better after using it. The jets are great for relaxing achy muscles. I also have been trying to learn different water exercises to do while using it.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 49 for Prism

Average Rating:

5 / 5

We love it!

TinaFoo

from Issaquah, WA

Age:45-54

PostedApril 21, 2021

We love our new HotSprings Prism Spa!
It's great for relaxing after a hard day, or even to start the weekend off right.
It's big enough that my 5 yr old is able to practice his swimming lessons, and for my 6'6" husband to spread out!
And the weekly maintenance is the easiest of any tub I've ever owned!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Customer Care, April 23, 2021

We are so happy to hear your whole family is enjoying your hot tub! We wish you many years of happy hot-tubbing to come.

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Review 50 for Prism

Average Rating:

5 / 5

Jets everywhere!

SurlyOx

from Hightstown, NJ

Age:45-54

PostedApril 17, 2021

The Beast (as we call it) is spacious, loaded with jets for our middle aged joints and muscles, and was the best purchase we made in 2020. Easy to take care of and surprisingly inexpensive to heat. Recommend the extra power boost option for maximum enjoyment and massage!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 51 for Prism

Average Rating:

1 / 5

Nothing bus issues and service sucks

from Houthalen, Belgium

Age:55-65

PostedFebruary 20, 2021

Bought this because of the salt system, never functioned, constant replacing water, according to dealer the product was not rinsed at the factory, but even after 3 rinses not working so switched to Chlorine, even that is not functioning, Chlorine levels are dropping in a couple of hours... the worst, there is only one dealer in Belgium, who states that if u don't appreciate their lack of service you can go somewhere else, but hey they have a monopoly

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

2 / 5

Value:

1 / 5

By Customer Service Hot Spring Maria, February 22, 2021

Thank you for reaching out. I am sorry to hear that you're having saltwater issues. I want to work with you and your dealer to help. Please look for my email. Thank you,
hotspring_brand

+5points

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Review 52 for Prism

Average Rating:

5 / 5

Very happy with our limelighy prism

JRS

from NY

Age:55-65

PostedDecember 19, 2020

We've had this spa for a little short of a year and absolutely love it. The salt water system makes maintenance very easy and the water feels nice on your skin. We bought our tub through Prisco Spas in Hawthorne NJ and their service is absolutely first class.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 53 for Prism

Average Rating:

3 / 5

Disappointed

Wisco

from Delafield WI

Age:45-54

PostedNovember 27, 2020

It has been difficult to maintain and I’m mis disappointed in the undersized heater that does not keep the temperature when the cover is off and the outside temperature is below 45 degrees.

Comfort:

3 / 5

Quality:

3 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

5 / 5

Value:

2 / 5

By Customer Service Hot Spring Chelsea Elam, December 2, 2020

Oh no! It is a shame to hear your experience hasn't lived up to expectation. We strive to make sure your spa is enjoyable all year round, and I hope to provide some tips to have the best soak possible all winter. Check out our site here for those tips, and please contact your local dealer asap if your spa is not heating.
https://www.hotspring.com/blog/10-Tips-For-Using-Your-Hot-Tub-In-Winter
hotspring_brand

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Review 54 for Prism

Average Rating:

3 / 5

Love Hate relationship

JDCH5

from Clarendon Hills, Il

Age:35-44

PostedNovember 5, 2020

Ok so if you get the prism, I recommend the 70 amp setup

Here is the issue though. The dealer will give you a box with 50 amp so you need another 20 amp breaker but it’s not off the shelf breaker

You have to go to a electric supply house. I bought the last one in the Chicagoland area because the vendor didn’t have any abs most supply houses were short due to Covid so I drove an hour to get this one part, passing up at least twenty supply houses.

Regarding the tub, and why 70 amp is important, it heats up better. I tend to raise and lower my temp to save electricity so by having a fifty it runs off one of the pumps circuits so it’s either one (heat) or the other (pump). That is why I recommend the additional 20 amps

Upon installation, they require an electrician...I get the connection part but for crying out loud, I had to walk my electrician through this and almost do it myself over the phone with the tech. You need the tech to walk you through the steps to program the tub so it’s not just a matter of connecting. But still my electrician couldn’t find the little button so it was basically me doing everything.

Now to the tub usage, size and temp are great! Issues are, if you’re 5’8” a lot of the tub sits high, so the ergonomics are off. I’d love to put my arms up and over the sides but they end up being too high. I can’t even fit in the lounge chair.

Salt system I thought its be easier

Stick with chlorine with this tub

It doesn’t produce enough as i have to add chlorine all the time. Save the money with the salt and just by di-chlor.

Lastly, the front access panel and jet heads, the panel is so off that it’s a matter of time that the screws will strip the holders. They assembled during Covid and so probably in a rush but my panel is such a pain to align. Lastly the hand rotating jets, I was told they were discontinued so my jets are worthless as they broke off upon first use and I can no longer get the part.

So I love the size, the temp it gets to, but salt system is waste imo for this size, the jets that rotate are discontinued so now I’m getting plain directionals, the panel is off alignment, as to get the panel to stay, the bolts have to go in on an angle. Could use cup holders.

Comfort:

4 / 5

Quality:

4 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

4 / 5

Value:

3 / 5

By Customer Service Hot Spring Ben, November 10, 2020

Hello Prism Owner! Thank you for the review on your spa, I can agree there was a lot of challenges with your install and some service needs, so sorry to hear about this!

Regarding the raising and lowering of spa water temperature - it's recommended you keep it at the temperature you enjoy using it at, at all times. All our spas were designed with many energy efficient features, including the cover, insulation, and control system which turns the heater on whenever the spa calls for heat. When you leave it at the same temp, the heater only has to turn on a couple minutes daily to maintain that temperature, which will lower your spas energy consumption greatly!

Please keep an eye out for an email from me, as I want to see what I can do to help turn this experience around. Really looking forward to connecting with you shortly, thanks! - Benny, Customer Care Team hotspring_brand

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Review 55 for Prism

Average Rating:

5 / 5

Outstanding spa

Larry

from Sanibel FL

Age:55-65

PostedOctober 13, 2020

Only problem has been with our pool service understanding the salt system but I like the salt a lot better than chlorine!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 56 for Prism

Average Rating:

5 / 5

Great Spa

ChargerFan

from Lake Elsinore, CA

Age:55-65

PostedSeptember 13, 2020

We purchased the Prism model with the salt water system. What a wonderful experience in the water! The jets are right where you would want them in the various seats. Adjustable air volumn enhances the feel and massages your body in such a way that if you need a firm massage its just a dial away. And if you just want a simple mild flow of water around your body, just turn it down and enjoy. My wife has a sever case of RA and she uses the spa religously. She always tells me how much she better the spa makes her feel and SLEEP after use! We highy recommend the Prism!!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

Response from HotSpringBy Customer Care, September 18, 2020

Thank you for recommending the Prism! It sounds like it is a great fit for you and your family. We are happy that your spa can give your wife some relief. Thank you for your review.

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Review 57 for Prism

Average Rating:

4 / 5

Nice spa but not without dangerous aspect

sooie

from colorado springs

Age:Over 65

PostedAugust 23, 2020

Ingress and egress very tricky as both flat area next to controls and seat bottoms one uses to step down are extremely slippery. Next time I drain the tub, I'm going to put the anti-skid strips on at least one of the seat bottoms used to enter tub. Very hazardous.

We live out of town and enjoy stargazing nights. But we haven't been able to figure out how to turn off the bright green logo light.

Comfort:

4 / 5

Quality:

4 / 5

Ease of Water Care:

4 / 5

By Customer Service Hot Spring Maria, February 3, 2021

Spa safety and use are important to us.
I will be sure to share your comments with our team.
While most spa users do not remark on this type of matter, there are some accessibility options. A spa rail is an excellent accessory that rotates and allows for assistance getting in and out of the spa.
Your dealer can advise you on cost and installation.

Additionally, I will address your concern about the logo light and get back to you. Stargazing while soaking in your spa sounds like a terrific way to end the day.
Thank you for taking the time to let us know about your spa experience.

Happy Hot Tubbing!

hotspring_brand

+1point

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Review 58 for Prism

Average Rating:

2 / 5

6 months and we cant get the salt water system to work.

Rfwilkins

from Kalispell, MT

Age:55-65

PostedAugust 15, 2020

It’s a good looking tub, We have been it twice in 6 months. Why? We cant get the Chlorine levels to hold. Salt system just doesn’t work...Wondering if its just to big for the salt system...The dealer is impossible to get a hold of. Very frustrated. We have a Grande at our other property, great Tub, was worked flawlessly for 18 years.

Comfort:

2 / 5

Quality:

2 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

2 / 5

Value:

2 / 5

Response from HotSpringBy Vanessa, Customer Service , August 30, 2020

Oh no! We want you to use your spa every day. I will contact you and make sure the system is online.
Thank you for taking the time to share your review.

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Review 59 for Prism

Average Rating:

5 / 5