Customer Reviews for Highlife® Grandee

Highlife® Grandee

7 adults
8'4" x 7'7" x 38" / 2.54m x 2.31m x .97m
450 gallons / 1,700 liters

Average Customer Rating:

4.3

out of

(345 Reviews)

Rating breakdown 345 reviews

5 Stars

257

4 Stars

3 Stars

2 Stars

1 Star

1 out of 1(100%)reviewers recommend this productbrand.

Customer Reviews for Grandee

Review 1 for Grandee

Average Rating:

5 / 5

Grandee with smartop

Jeff28

from Altoona, Iowa

Age:45-54

PostedNovember 10, 2024

We have had multiple hot tubs over the years and this new Grandee with a smartop is hands down best in class with best warranty and customer service

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 2 for Grandee

Average Rating:

1 / 5

Disappointed in set up and maintenance

Season

from Tampa, FL

Age:45-54

PostedNovember 9, 2024

We’ve had nothing but issues since the delivery. We were told this hot tub was low maintenance and the instructions also indicate the upkeep is low maintenance. We have a much different experience. It is high maintenance and very frustrating. We called to report issues twice, one person came out and told us to add the chlorine and follow the directions on the panel and told us our hard water was the issue and we need to drain the hot tub and start over. No one mentioned hard water would present an issue. We have to add chlorine nearly every day. Even so, it is green every day. The panel always indicates our chlorine is low and the cartridge needs to be changed. We have changed the cartridge twice in three months. We are trying to avoid draining the tub as we don’t want to flood the area or run a pipe to the road. You would think paying $16,000 for a hot tub would come with high level service, ensuring the hot tub runs smoothly and checkins. Except for the one person coming out in response to our complaints, no one has checked in to see how ownership is going or followed up to see if the hot tub is working any better. It is not. We wish we would have not purchased this hot tub.

Comfort:

4 / 5

Quality:

2 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

5 / 5

Value:

2 / 5

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Review 3 for Grandee

Average Rating:

5 / 5

Love Spa but hard to figure out chemicals

Sha

from Goleta

PostedNovember 5, 2024

We are really enjoying our Grandee spa. They only issue
Is figuring out the chemicals. Our test strips never show any
Chlorine. Other than trying to figure out chemicals(which we are
New to) the spa is wonderful. Lots of space.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 4 for Grandee

Average Rating:

5 / 5

Love the tub

Hil2371

from Eastport New York

Age:55-65

PostedNovember 2, 2024

This is our first spa and we couldn’t be happier. We use it every night and it’s our favorite way to wind down the day with a great soak. Don’t know why it took us so long to purchase one, but soooooo glad we did!!!!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 5 for Grandee

Average Rating:

3 / 5

Looks great, but…

Jeremy

from Rochester, NY

PostedOctober 31, 2024

Great looks, but doesn’t hold up and getting parts and service is terrible!! On my 2nd controller and 3rd controller battery and now I need to replace the controller and the dock at over $1000! This is turning into one of the worst purchases I think I have ever made. To make matters worse, Hot Springs has not responded to my request for help in over 2 weeks!

Comfort:

4 / 5

Quality:

2 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

3 / 5

Value:

2 / 5

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Review 6 for Grandee

Average Rating:

5 / 5

Love It!!

Greg79

from Fl

Age:45-54

PostedOctober 23, 2024

Best way to spend the evening and help you relax. Great quality and value. The salt system is an awesome addition to the tub.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

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Review 7 for Grandee

Average Rating:

4 / 5

Love it!

Cece

from St Louis Mo

Age:35-44

PostedOctober 13, 2024

We love our spa! The chemical portion is a little tricky and we would’ve appreciated the truth from the salesman about it, but it is what is and its manageable.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 8 for Grandee

Average Rating:

4 / 5

15 YO grandee

artie

from Olympia WA

Age:Over 65

PostedOctober 2, 2024

Grand-daughter found a free grandee on facebook listing, that had a leak. Wealthy owners simply bought a new one.

20 YO model of Grandee, all jets and heaters still work fine, heats fine and tstat still accurate.

Did take 2 days to find and fix leak in jet piping. The reset button for overheat is VERY hard to find and operate as GD filled with hot water one time.

Leak was cracked pvc pipe buried in insulation.

Biggest design negative was no insulation on access door to pumps, added 4 inches of poly foam, noticeably reduced power consumption (instajled kw-hr meter on the circuit)

Comfort:

5 / 5

Quality:

4 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

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Review 9 for Grandee

Average Rating:

2 / 5

Light assembly burned up.

TomK

from Summerville SC

Age:Over 65

PostedSeptember 25, 2024

Spa is three years old. In screened in porch. Three moto light lenses found floating in spa, plus main light will not display (also found to be leaking around gasket).

When repair company came (out of warranty) and we turned lights on, smoke came from one side of the spa. After having to saw into side and remove insulation, found light assembly burned (source of the smoke).

Result - replaced 3 perimeter lights and one light assemply, plus main light and assembly. 3.5 hours labor with 3 techs. $740.
Already has to replace 3 moto jets.
Very disappointed.

Comfort:

3 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, September 30, 2024

I'm grateful for sharing your spa experience with us and sorry to hear that your spa required service. I'd like to understand more about this issue and find a way to help.
Your feedback means a lot, and I'm really looking forward to working with you soon. hotspring_brand

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Review 10 for Grandee

Average Rating:

5 / 5

Our family is having a blast with the new hot tub!

Skunkbear

from Gulf Breeze, Florida

Age:55-65

PostedSeptember 13, 2024

The local dealer team, Pinch a Penny, did a great job for us and the installation was seamlessly coordinated and fantastic. The entire family is having a blast with the HotSpring spa!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Vanessa, Customer Care, September 26, 2024

I'm so glad to hear that you're enjoying your hot tub from Pinch a Penny!

Family hot tubbing is the best. Thank you for sharing your review, and happy hot tubbing to you and your family!

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Review 11 for Grandee

Average Rating:

5 / 5

Life is good

Sam

from Sheldon Vt

Age:Over 65

PostedSeptember 6, 2024

This is our second Grandee purchased through
Allen Spa.. they are great people to deal
with..

The sales person was at Champlain Valley Fair
In Essex Jct. Vermont
He had a supper personality .. we saw him again this year and he even remembered the tub we bought ..
Amazing .. He was from the company

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Vanessa, Customer Care, September 19, 2024

Life is good!
The Grandee Spa is a nice, large hot tub, perfect for enjoying with friends and family or in tranquil solitude. I'm excited to know that Allen Pools has well cared for you; having a supportive dealer is important.
We wish you many more years of happy hot tubbing!

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Review 12 for Grandee

Average Rating:

5 / 5

Worth every penny!

TheSmiths

from Central WI

Age:45-54

PostedAugust 28, 2024

The Grandee was the final, and most beautiful addition to our backyard retreat. We now have our own private space to relax and unwind after a long day at work. The extreme high quality and beauty makes it even better. The ability to customize the exterior and interior shells was great too!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Vanessa, Customer Care, September 6, 2024

Hey there, Smith Family! Congratulations on your Hot Spring Spa, Grandee.

Thank you so much for sharing your fantastic review and gorgeous photo. Your spa setup looks absolutely relaxing and modern, with such posh colors and stonework.

Wishing you all many years of happy hot tubbing!

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Review 13 for Grandee

Average Rating:

5 / 5

23 Years Later, We Are Back

Heff1234

from Fayetteville, AR

Age:55-65

PostedJuly 29, 2024

Bought a Grandee 23 years ago and I will admit, I was a horrible hot tub owner. Never had the chemicals right and let things go. It finally took a knee but not so bad a neighbor didn't come and get it, LIVE ON!

We bought the 2024 Grandee and it is amazing! It is idiot proof. Yes, they engineered me out of the equation. It digitally tells you the chemical settings and the salt water system is unbelievable. Push a button and it adjusts it and if it needs a little PH up or down it tells you how many teaspoons to put in. Then it has a clean cycle you can set on a timer.

Burton Pools and Spas in Northwest Arkansas (Steve Hodges) did us right!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Vanessa, Customer Care, September 5, 2024

Hello Hot Tubber,

Thank you for allowing Hot Spring Spas to provide relaxation and hot water therapy. We understand that maintaining water care can be overwhelming, and we're really glad that you find the Smart Salt System helpful.
Our goal is to ensure that our customers get the most out of their hot tub experience. Along with your dealer, we work tirelessly to provide the best relaxing experience for you.
Thank you so much for sharing your spa experience and photo. Your spa setup looks fantastic.

Wishing you many more happy moments of relaxation and rejuvenation in your hot tub!

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Review 14 for Grandee

Average Rating:

5 / 5

Why did we wait so long?

BMur55

from Auburn

Age:55-65

PostedJuly 20, 2024

My wife and I are recent empty nesters and decided to treat ourselves to something we had been talking about for years. So for our 25th anniversary we decided to buy a hot tub. We sat in 4 different tubs, the last of which was the Grandee. I'm sure this is intentional as after sitting in the others, the Grandee is like the Sportscar in a line of minivans. Being 6'2" I wanted a larger size and the Grandee fit the bill perfectly. Seating 7 also allows for entertaining without feeling cramped. Both my doctor and my wife's acupuncturist recommended for health benefits and I can report that after a month of using daily we both feel amazing. I have found several positions that will massage whatever is aching, from the bottom of your feet to the top of your shoulders. And the pressure! It's literally like a human massage when you're done. Our only regret is waiting so long, if you're on the fence, let this review be your push to make that call. HIGHLY recommend.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

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Review 15 for Grandee

Average Rating:

5 / 5

Excellent spa

Spud7200

from Idaho

Age:55-65

PostedJuly 2, 2024

Very comfortable and relaxing spa. Ed had a warranty issue and were taken care of promptly and fairly! Thank you for the top level spa, we love it!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 16 for Grandee

Average Rating:

5 / 5

Love our Spa!

Rattler

from Cashiers, NC

Age:Over 65

PostedJuly 2, 2024

The Grandee spa is terrific. We've been married for 31 years and bought our first spa 27 years ago (and 4 houses ago!) Unless we are out of town, we typically use it about 3-4 nights per week. We entertain out-of-town guests frequently and when they're here - it gets used every day.
This is our second Grandee and we are very happy with it. It was just installed a month ago. Our previous one lasted more than 20 years. It's very comfortable, the jets are nice and strong and the lighting system is extremely pretty. We love the optional "water fall".
We sometimes use it in the middle of the day after a day of boating, but mainly it's after exercise and before bed. Extremely relaxing and definitely improves our sleep.
You will not regret owning a spa.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

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Review 17 for Grandee

Average Rating:

5 / 5

So far so good 2 weeks old

MikeKim2024

from Brick NJ

Age:55-65

PostedJune 30, 2024

All good for now.

We will enjoy this for many years

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 18 for Grandee

Average Rating:

1 / 5

poor choice in spa maker

Ted

from Pensacola Fl

Age:Over 65

PostedJune 19, 2024

we purchased spa from local dealer, who no longer is servicing spa. appears they had no technician, and lost contract? new service not much better, long wait time. in less than a year remote no longer functions, and hot springs has offered no response to our concerns. after multiple emails to customer service manager, we have been left high and dry related to spa problems. we should not be having problems so soon with spa, as i have had several spas, and never experienced such poor quality, and lack of service. hot springs never again, unfortunately i own it.

Comfort:

3 / 5

Quality:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

3 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, June 25, 2024

I'm truly grateful for you taking the time to share your recent spa experience. I'm genuinely sorry to hear that your spa is not living up to your expectations and causing you frustration. A spa should be a place of pure relaxation and joy, and it's disheartening to hear that it's falling short.

I'm so glad to see that you're working with our dedicated Customer Service team and have been in touch with the Manager. It's heartening to see that steps are being taken to address the situation and work towards a resolution.

For us, the hot tubbing experience is of the utmost importance, and we want all our customers to revel in the pure bliss of their spas. Your feedback is truly valued, and I encourage you to stay in touch with our team as we work towards a solution.

We eagerly anticipate hearing back from you with any updates. hotspring_brand

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Review 19 for Grandee

Average Rating:

3 / 5

Ten Year Owner Experience

StatsLady

from Philadelphia, PA

Age:55-65

PostedJune 16, 2024

Purchased a Grandee in 2014; seems the basic model is mostly unchanged. We used it multiple times a week the first couple of years, then maybe twice a week then more like once a week to this day. We live near Philadelphia and keep it running year round. Use it quite often fall - spring, less in summer when it's hot.

The fiberglass body still looks like it did the day it was installed. Exterior also looks good. The pumps themselves all work great. The ACE water system works quite well and the water maintenance has been pretty easy once I figured it out. Drain / clean / refill it about every 3 months it's not a huge amount of work but it does take some time and the weather has to cooperate. Maintenance costs are about what they told us - replaced the filters twice, the ACE cell twice, and the cover once so far but it needs to be replaced again. The controller needs to be replaced but is hard to find. All these things are several hundred $ and up.
The main heater just broke (not too bad after 10 years) - between that, the cover, and the controller seems might be time to replace. Will certainly be cheaper to refurb these things and keep it but not sure which will do.
The 'Moto Massage' NEVER worked correctly. This model has 2 of these - twice we had someone come out under warranty to fix it. They got one going OK but the other one never did work right. The second one failed eventually also. If we decide to re-invest, might look into fixing this ourselves now that we're well past warranty (we're both engineers and do A LOT of DIY). If we replace, will definitely NOT be buying a model with this feature.
The sound system also stopped working after a while but we didn't pay extra for it so don't care. Didn't even want it initially because didn't expect to use it but it was a 'special' at the local dealer. We still had one kid at home at the time who was a teenager and he definitely used it. Fortunately it broke after he graduated college so didn't matter to us .
On the balance, it's something we very much enjoy having and this model is a nice one. I would definitely be looking to keep this type of water treatment system. I came to the website specifically to see what they have available these days so I did come back. We were not very impressed with the folks they sent out for repairs / maintenance. They didn't seem well trained and didn't stock the parts that (according to them) break often so one call turns into 2 or 3. Was not easy to schedule these calls either. I imagine this varies quite a bit from place to place, and this is all pre-pandemic experience YMMV.

Comfort:

4 / 5

Quality:

3 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

3 / 5

By Customer Service Hot Spring Vanessa, June 24, 2024

Thank you for sharing your spa experience. Hot tubbing for ten years sounds amazing. I appreciate your feedback and for bringing up the care maintenance.

Water care is important, and I'm glad you found the salt system to be a great way to keep your water clean. The water stays soft and clean.

I am sorry to hear that your Moto message was not working. The good news is that it is easy to fix. However, please know that if something on the spa is not working, even if it wasn't ordered, it should be fixed.

I'd be happy to provide information and tips on how to care for your spa.

Customer service can be reached at 800-999-4688 or CustomerService@Watkinsmfg.com.

Thank you again for your review.
Happy hot tubbing!

hotspring_brand

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Review 20 for Grandee

Average Rating:

2 / 5

Something seems wrong

SamC

from Syracuse, NY

Age:45-54

PostedJune 14, 2024

I purchased a grandee a couple of months ago with the additional monitoring feature so I wouldn't have to use test strips to maintain water quality. Unfortunately the monitoring unit reads inaccurately...sometimes giving very high or very low chlorine levels, PH levels, etc. only to find out the readings are wrong (by use of test strips). I also have issues with the salt water chlorine generator...I have seen almost zero levels of chlorine with the generator set to 8, 9 or even 10. the booster doesn't work. I wind up having to add chlorine manually to keep levels from being way too low. This hot tub is definitely not worth the significant premium i paid for it.

Comfort:

4 / 5

Quality:

3 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, June 24, 2024

I appreciate your feedback. I'm truly sorry to hear that your spa is not performing as expected. I understand how frustrating it can be to manage your spa water. I would really like to understand more about your experience and see how I can assist you in getting your spa care back on track.

Please be on the lookout for an email from me. I'm eager to work together with you to resolve this soon.
hotspring_brand

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