Customer Reviews for Highlife® Grandee

Highlife® Grandee

7 adults
8'4" x 7'7" x 38" / 2.54m x 2.31m x .97m
450 gallons / 1,700 liters

Average Customer Rating:

4.3

out of

(350 Reviews)

Rating breakdown 350 reviews

5 Stars

261

4 Stars

3 Stars

2 Stars

1 Star

1 out of 1(100%)reviewers recommend this productbrand.

Customer Reviews for Grandee

Review 1 for Grandee

Average Rating:

5 / 5

Love the salt Spa

Neal

from Arlington Heights IL

Age:Over 65

PostedJanuary 14, 2025

Salt system compared to old system -water seems more soothing and gentle. very little chemical change whereas with old system I need to regularly add chlorine

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 2 for Grandee

Average Rating:

3 / 5

Mark

Green

from Illinois

Age:55-65

PostedJanuary 11, 2025

Very hard to maintain. My spa has salt crystals on the sides and bottom. Can’t get rid of them.

Comfort:

4 / 5

Quality:

3 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

3 / 5

Value:

3 / 5

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Review 3 for Grandee

Average Rating:

5 / 5

We love our spa, can't stay out of it!

Gordy

from Texas

Age:55-65

PostedDecember 17, 2024

We keep our spa at 102' with the cover closed when not in use. The water level stays the same and our electric bill is not much higher than before we purchased the spa. The only thing that is important is to keep the PH level correct. Everything else takes care of itself. So comfortable, love it!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

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Review 4 for Grandee

Average Rating:

5 / 5

This Spa is the Best!

GoPackGo

from ND

Age:55-65

PostedDecember 7, 2024

The Grandee is awesome with so many choices of jets to suit your situation. What a relaxing way to spend our retirement.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 5 for Grandee

Average Rating:

5 / 5

Gerat and Relaxing

Tim

from Northern MN

PostedNovember 25, 2024

Have been a hot tub owner for 12 years and this new tub has been the easiest to maintain so far. Size is perfect for our family of 5.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 6 for Grandee

Average Rating:

5 / 5

Grandee with smartop

Jeff28

from Altoona, Iowa

Age:45-54

PostedNovember 10, 2024

We have had multiple hot tubs over the years and this new Grandee with a smartop is hands down best in class with best warranty and customer service

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 7 for Grandee

Average Rating:

1 / 5

Disappointed in set up and maintenance

Season

from Tampa, FL

Age:45-54

PostedNovember 9, 2024

We’ve had nothing but issues since the delivery. We were told this hot tub was low maintenance and the instructions also indicate the upkeep is low maintenance. We have a much different experience. It is high maintenance and very frustrating. We called to report issues twice, one person came out and told us to add the chlorine and follow the directions on the panel and told us our hard water was the issue and we need to drain the hot tub and start over. No one mentioned hard water would present an issue. We have to add chlorine nearly every day. Even so, it is green every day. The panel always indicates our chlorine is low and the cartridge needs to be changed. We have changed the cartridge twice in three months. We are trying to avoid draining the tub as we don’t want to flood the area or run a pipe to the road. You would think paying $16,000 for a hot tub would come with high level service, ensuring the hot tub runs smoothly and checkins. Except for the one person coming out in response to our complaints, no one has checked in to see how ownership is going or followed up to see if the hot tub is working any better. It is not. We wish we would have not purchased this hot tub.

Comfort:

4 / 5

Quality:

2 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

5 / 5

Value:

2 / 5

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Review 8 for Grandee

Average Rating:

5 / 5

Love Spa but hard to figure out chemicals

Sha

from Goleta

PostedNovember 5, 2024

We are really enjoying our Grandee spa. They only issue
Is figuring out the chemicals. Our test strips never show any
Chlorine. Other than trying to figure out chemicals(which we are
New to) the spa is wonderful. Lots of space.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 9 for Grandee

Average Rating:

5 / 5

Love the tub

Hil2371

from Eastport New York

Age:55-65

PostedNovember 2, 2024

This is our first spa and we couldn’t be happier. We use it every night and it’s our favorite way to wind down the day with a great soak. Don’t know why it took us so long to purchase one, but soooooo glad we did!!!!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 10 for Grandee

Average Rating:

3 / 5

Looks great, but…

Jeremy

from Rochester, NY

PostedOctober 31, 2024

Great looks, but doesn’t hold up and getting parts and service is terrible!! On my 2nd controller and 3rd controller battery and now I need to replace the controller and the dock at over $1000! This is turning into one of the worst purchases I think I have ever made. To make matters worse, Hot Springs has not responded to my request for help in over 2 weeks!

Comfort:

4 / 5

Quality:

2 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

3 / 5

Value:

2 / 5

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Review 11 for Grandee

Average Rating:

5 / 5

Love It!!

Greg79

from Fl

Age:45-54

PostedOctober 23, 2024

Best way to spend the evening and help you relax. Great quality and value. The salt system is an awesome addition to the tub.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

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Review 12 for Grandee

Average Rating:

4 / 5

Love it!

Cece

from St Louis Mo

Age:35-44

PostedOctober 13, 2024

We love our spa! The chemical portion is a little tricky and we would’ve appreciated the truth from the salesman about it, but it is what is and its manageable.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 13 for Grandee

Average Rating:

4 / 5

15 YO grandee

artie

from Olympia WA

Age:Over 65

PostedOctober 2, 2024

Grand-daughter found a free grandee on facebook listing, that had a leak. Wealthy owners simply bought a new one.

20 YO model of Grandee, all jets and heaters still work fine, heats fine and tstat still accurate.

Did take 2 days to find and fix leak in jet piping. The reset button for overheat is VERY hard to find and operate as GD filled with hot water one time.

Leak was cracked pvc pipe buried in insulation.

Biggest design negative was no insulation on access door to pumps, added 4 inches of poly foam, noticeably reduced power consumption (instajled kw-hr meter on the circuit)

Comfort:

5 / 5

Quality:

4 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

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Review 14 for Grandee

Average Rating:

2 / 5

Light assembly burned up.

TomK

from Summerville SC

Age:Over 65

PostedSeptember 25, 2024

Spa is three years old. In screened in porch. Three moto light lenses found floating in spa, plus main light will not display (also found to be leaking around gasket).

When repair company came (out of warranty) and we turned lights on, smoke came from one side of the spa. After having to saw into side and remove insulation, found light assembly burned (source of the smoke).

Result - replaced 3 perimeter lights and one light assemply, plus main light and assembly. 3.5 hours labor with 3 techs. $740.
Already has to replace 3 moto jets.
Very disappointed.

Comfort:

3 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, September 30, 2024

I'm grateful for sharing your spa experience with us and sorry to hear that your spa required service. I'd like to understand more about this issue and find a way to help.
Your feedback means a lot, and I'm really looking forward to working with you soon. hotspring_brand

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Review 15 for Grandee

Average Rating:

5 / 5

Our family is having a blast with the new hot tub!

Skunkbear

from Gulf Breeze, Florida

Age:55-65

PostedSeptember 13, 2024

The local dealer team, Pinch a Penny, did a great job for us and the installation was seamlessly coordinated and fantastic. The entire family is having a blast with the HotSpring spa!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Vanessa, Customer Care, September 26, 2024

I'm so glad to hear that you're enjoying your hot tub from Pinch a Penny!

Family hot tubbing is the best. Thank you for sharing your review, and happy hot tubbing to you and your family!

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Review 16 for Grandee

Average Rating:

5 / 5

Life is good

Sam

from Sheldon Vt

Age:Over 65

PostedSeptember 6, 2024

This is our second Grandee purchased through
Allen Spa.. they are great people to deal
with..

The sales person was at Champlain Valley Fair
In Essex Jct. Vermont
He had a supper personality .. we saw him again this year and he even remembered the tub we bought ..
Amazing .. He was from the company

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Vanessa, Customer Care, September 19, 2024

Life is good!
The Grandee Spa is a nice, large hot tub, perfect for enjoying with friends and family or in tranquil solitude. I'm excited to know that Allen Pools has well cared for you; having a supportive dealer is important.
We wish you many more years of happy hot tubbing!

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Review 17 for Grandee

Average Rating:

5 / 5

Worth every penny!

TheSmiths

from Central WI

Age:45-54

PostedAugust 28, 2024

The Grandee was the final, and most beautiful addition to our backyard retreat. We now have our own private space to relax and unwind after a long day at work. The extreme high quality and beauty makes it even better. The ability to customize the exterior and interior shells was great too!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Vanessa, Customer Care, September 6, 2024

Hey there, Smith Family! Congratulations on your Hot Spring Spa, Grandee.

Thank you so much for sharing your fantastic review and gorgeous photo. Your spa setup looks absolutely relaxing and modern, with such posh colors and stonework.

Wishing you all many years of happy hot tubbing!

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Review 18 for Grandee

Average Rating:

5 / 5

23 Years Later, We Are Back

Heff1234

from Fayetteville, AR

Age:55-65

PostedJuly 29, 2024

Bought a Grandee 23 years ago and I will admit, I was a horrible hot tub owner. Never had the chemicals right and let things go. It finally took a knee but not so bad a neighbor didn't come and get it, LIVE ON!

We bought the 2024 Grandee and it is amazing! It is idiot proof. Yes, they engineered me out of the equation. It digitally tells you the chemical settings and the salt water system is unbelievable. Push a button and it adjusts it and if it needs a little PH up or down it tells you how many teaspoons to put in. Then it has a clean cycle you can set on a timer.

Burton Pools and Spas in Northwest Arkansas (Steve Hodges) did us right!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Vanessa, Customer Care, September 5, 2024

Hello Hot Tubber,

Thank you for allowing Hot Spring Spas to provide relaxation and hot water therapy. We understand that maintaining water care can be overwhelming, and we're really glad that you find the Smart Salt System helpful.
Our goal is to ensure that our customers get the most out of their hot tub experience. Along with your dealer, we work tirelessly to provide the best relaxing experience for you.
Thank you so much for sharing your spa experience and photo. Your spa setup looks fantastic.

Wishing you many more happy moments of relaxation and rejuvenation in your hot tub!

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Review 19 for Grandee

Average Rating:

5 / 5

Why did we wait so long?

BMur55

from Auburn

Age:55-65

PostedJuly 20, 2024

My wife and I are recent empty nesters and decided to treat ourselves to something we had been talking about for years. So for our 25th anniversary we decided to buy a hot tub. We sat in 4 different tubs, the last of which was the Grandee. I'm sure this is intentional as after sitting in the others, the Grandee is like the Sportscar in a line of minivans. Being 6'2" I wanted a larger size and the Grandee fit the bill perfectly. Seating 7 also allows for entertaining without feeling cramped. Both my doctor and my wife's acupuncturist recommended for health benefits and I can report that after a month of using daily we both feel amazing. I have found several positions that will massage whatever is aching, from the bottom of your feet to the top of your shoulders. And the pressure! It's literally like a human massage when you're done. Our only regret is waiting so long, if you're on the fence, let this review be your push to make that call. HIGHLY recommend.

Comfort: