Customer Reviews for Highlife® Grandee
Highlife® Grandee
- 7 adults
- 8'4" x 7'7" x 38" / 2.54m x 2.31m x .97m
- 450 gallons / 1,700 liters
Average Customer Rating:
4.3
out of 5
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
257
4 Stars
27
3 Stars
16
2 Stars
13
1 Star
32
1 out of 1(100%)reviewers recommend this productbrand.
Customer Reviews for Grandee
Review 181 for Grandee
Average Rating:
2
/
5
Lights break
scott23
from Saginaw
Age:45-54
PostedMarch 29, 2021
The led lighting housing breaks. Took them over 3 months to fix. Once I got it back they started breaking again. Very frustrated that this is happening on what was sold to me as a top of the line spa.
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
1
/
5
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Review 182 for Grandee
Average Rating:
3
/
5
Difficult to maintain
Chip
from Delta Ohio
Age:45-54
PostedMarch 24, 2021
First, we love the hot tub. It is beautiful and such a joy after a long day at work. That said, when we bought our Grandee salt water tub, we were told that it would be virtually maintenance free. This could not be farther from the truth. We have had it for 3 total months and it has never made chlorine. We have had to drain it and refill it, we’ve had techs out twice and our less than 4 month old tub refuses to function as advertised. I’m starting to believe that the whole fresh water salt system is a sham. I have to add chlorine to the tub every time we use it. It simply does not work. I don’t regret our purchase (yet) but I am sick of fighting with this thing. If you do buy one, don’t buy it for the salt water system. Get the ozonator or whatever it’s called and plan to add chlorine...
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
By Customer Service Hot Spring Maria, March 31, 2021
Thank you for your review. Water chemistry can take some adjusting. I want to help. Please look for an email from me so that we can work together with your dealer to make sure the system is working the way it should. Thank you,
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Comments (1)
PAR1
Maryland
I feel your frustration...
Posted June 8, 2021
We had the same issue for over a year!! We went all the way to the top with Hot Springs with no resolution... VERY FRUSTRATING!! My husband finally found a person in the same situation ....it was a product the dealer sold us to use that had phosphates in it.... that was the culprit! We had our hose water tested...no phosphates, yet the spa was showing very high levels.... check your products and get rid of the phosphates.... once we did we have kept the levels excellent with ease.... read the labels.... you will love the salt system once this issue gets worked out. Good luck!
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Review 183 for Grandee
Average Rating:
3
/
5
Great spa but water balance is a challenge
Joesparkie
from Vancouver, WA
Age:55-65
PostedMarch 16, 2021
The Grandee is well made, high quality and comfortable. Our only issue is that it has been 6 weeks and we still can't get the water balanced. The techs are coming out later this week to figure it out. I will update after their visit.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
By Customer Service Hot Spring Maria, March 22, 2021
Hello, and thank you so much for your review. Water chemistry can sometimes be a challenge. I want to help with any questions or issues you are experiencing. I am happy to hear that you are working with your dealer and am sure that they can walk you through the system. Please look for my email as I want to help you and make sure both you and your dealer have the support you need. Thank you,
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Review 184 for Grandee
Average Rating:
1
/
5
Salt system
Jake
from California
Age:25-34
PostedMarch 4, 2021
I purchased this spa a few months ago, the initial quality of the spa is good but don't buy this spa for the salt system like I did. The salt cell only lasted 1.5 months and the cost to replace is about $75 to $100 each. That's $600 per year on the low end. In addition, every time you fill the spa you will have to make sure the water is softened and add new salt, both of which adds additional cost (if you are a heavy user of the spa you will likely replace the water every 2-4 months). You will also likely have to add additional chlorine periodically as the salt system generates very little chlorine.
Comfort:
3
/
5
Quality:
2
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
1
/
5
Value:
1
/
5
By Customer Service Hot Spring Angelo, March 9, 2021
Thank you so much for reaching out to us and sharing your experience so far. We strive to create a relaxing experience and when we hear issues like this, it concerns us. The salt system should definitely be producing proper chlorine amounts and the cartridges should be lasting around 4 months so there must be something affecting this. A member of our customer care team will reach out to you shortly to see what we can do to help. Thank you again and have a great day!
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Review 185 for Grandee
Average Rating:
2
/
5
Ugh-salt water system
Manda
from Fort Pierre, SD
Age:35-44
PostedFebruary 26, 2021
We have had our spa since November 2020. The salt
water system is not working correctly! We have had to replace several cartridges, drain the spa, refill, and replace filters. The spa has not produced and natural chlorine, and not doing its job to clean the tub. The touch screen monitor has been replaced has well.
Been dealing with our local dealer since Nov and still no answers.
water system is not working correctly! We have had to replace several cartridges, drain the spa, refill, and replace filters. The spa has not produced and natural chlorine, and not doing its job to clean the tub. The touch screen monitor has been replaced has well.
Been dealing with our local dealer since Nov and still no answers.
Comfort:
5
/
5
Quality:
2
/
5
Energy Efficiency:
2
/
5
Value:
2
/
5
By Customer Service Hot Spring Angelo, February 26, 2021
Thank you for reaching out to us to share your experience. We are very sorry it has been stressful to you and we want to help. One of our customer care representatives will reach out to you shortly to gather some more details so we can figure out how to help. Have a good weekend
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Review 186 for Grandee
Average Rating:
3
/
5
Constant issues with saltwater system
Craig
from Macedonia, OH
Age:35-44
PostedJanuary 9, 2021
I've had my Grandee since October and have had nothing but issues with my saltwater system. Its supposed to be easy but it is not. I say this as a commerical pool operator. Cartridges have lasted 3 to 4 weeks instead of 4 months. Have been working with service department for 2 months and it's still not resolved.
Comfort:
5
/
5
Quality:
3
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
By Customer Service Hot Spring Chelsea Elam, January 13, 2021
Oh wow, I am sorry to hear of the hassle you've dealt with regarding your Freshwater Salt system. I am glad you are working with the local servicer to get answers. Please keep an eye out for an email from me as I would like to help in getting a solution here. Thank you for your review!
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Review 187 for Grandee
Average Rating:
3
/
5
A little expensive
Charlie
from Florida
Age:55-65
PostedNovember 21, 2020
Found it a little expensive for this type of Spa. Should have 100% disable veterans discount.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
By Customer Service Hot Spring Vanessa, December 1, 2020
Thank you for your service and for considering Hot Spring Spas.
We have been manufacturing hot tubs for over 40 years. While we don't claim to be the least expensive, we know we have one of the best spas in the market. Many of our customers have their spas for decades and enjoy hot water therapy daily.
As the manufacturer, we financially support the warranty while the local dealer will be the ones to execute the service. The warranty covers parts and labor.
As it turns out, dealers have sole discretion to set actual prices, which will vary based on options, accessories, installation costs, destination charges, finance charges, taxes, and other local factors. Talk to your local dealer for your local price and to take advantage of ongoing promotions and offers.
We appreciate your feedback.
We have been manufacturing hot tubs for over 40 years. While we don't claim to be the least expensive, we know we have one of the best spas in the market. Many of our customers have their spas for decades and enjoy hot water therapy daily.
As the manufacturer, we financially support the warranty while the local dealer will be the ones to execute the service. The warranty covers parts and labor.
As it turns out, dealers have sole discretion to set actual prices, which will vary based on options, accessories, installation costs, destination charges, finance charges, taxes, and other local factors. Talk to your local dealer for your local price and to take advantage of ongoing promotions and offers.
We appreciate your feedback.
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Review 188 for Grandee
Average Rating:
5
/
5
Third Generation Grandee
MattT
from Petoskey, MI
Age:55-65
PostedNovember 21, 2020
This is our third Hot Spring Grandee since 1989. Our Grandee is a big part of our lives. Our children are now 28 and 24 years old. At 4-6 months old they were in the Grandee learning to swim, my wife was a swimming instructor with infants. We are now getting close to having grandchildren, they too will learn to swim in our new Grandee. Living on a lake in Northern Michigan it is vital that each generation is comfortable in the water.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, December 8, 2020
Thank you so much for your review! We appreciate you being a member of the Hot Spring family for so many years. We are excited for you to make more memories with your family in your spa.
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Review 189 for Grandee
Average Rating:
5
/
5
Love it
Slc
from Neeport
Age:55-65
PostedNovember 16, 2020
It's fun, comfortable and easy to use
Great purchase
Great purchase
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 190 for Grandee
Average Rating:
5
/
5
2 lbs time around
JohnnyStyz
from Spring Lake Heights
Age:55-65
PostedNovember 4, 2020
Purchased my 2nd hot springs tub and I love it.
Highly recommend Eatontown crew.
Highly recommend Eatontown crew.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 191 for Grandee
Average Rating:
5
/
5
Should have done this earlier in life!!!
Winner
from Texas
Age:Over 65
PostedNovember 2, 2020
Love the hot tub and the size of the Grandee. Would not have wanted anything smaller. It is just the two of us but it is heaven on earth. We have had it almost two months and in it everyday. So relaxing and the massage spots (King and Queen) are awesome. It is a rolling wave of water massaging your back. Love all the controls so the strength of the stream can be regulated. Feels so good in the Texas Fall weather. Love it...Love it...gotta have one.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, November 3, 2020
Thank you for your review! We are so happy to hear you are loving your Grandee!
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Review 192 for Grandee
Average Rating:
4
/
5
excellent tub
John
from Chesterland Ohio
Age:55-65
PostedNovember 2, 2020
My first Hot Springs Tub also a Grandee lasted 20 years! That's right 20 years. The only maintenance we ever did was to replace the heater and covers which I did myself.
As for the new one, the simplicity of the unit is great, jets are still the same after so may years. My only concern is the new technology. Is it really going to stand the test of time? The hand held controller, not a fan, not sure why controls just aren't on the unit. Already experiencing some lag when trying to turn on. Have also replaced the salt chlorinator for the firs time and it keeps wanting to test it and telling me it's time to replace. It's only been 2 weeks so I know it just didn't reset.
Other than that future concern, the tub is awesome. Cover could be a little thicker but good enough. Hope this tub lasts another 20 years!
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
By Customer Service Hot Spring Maria, January 29, 2021
Thank you for taking the time to provide your feedback. It is fantastic to hear how well you treated your Grandee! I appreciate your concern with technology; we are always looking to improve technology and our innovations awards speak for themselves. I want to share some great videos regarding water care:
https://www.hotspring.com/hot-tub-water-care/freshwater-salt-system
Have you reached out to your dealer regarding your handheld and water care? I will reach out to you both; look for an email from me. We wish you another 20 happy years of hot-tubbing to come!
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Review 193 for Grandee
Average Rating:
5
/
5
Best Spa we have ever had!
Scubadadsr
from NW Florida
Age:Over 65
PostedNovember 1, 2020
We have had quite a number of spas in our life and this is by far the best one we have had. Love the jets and the power of the pumps. Sometimes we have to turn the pressure down, which is pretty unusual for us!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 194 for Grandee
Average Rating:
5
/
5
Incredible tub, love it.
John
from Anchorage AK
Age:55-65
PostedOctober 28, 2020
Jets are awesome, design of lights and features are great, easy to maintain. Use it everyday! Love high quality products and this spa meets my high expectations. Would like to be able to raise temperature beyond the 104 degree limit on occasion.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
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Review 195 for Grandee
Average Rating:
5
/
5
New to Spa's
Allen007
from Rochester, MN
Age:55-65
PostedOctober 25, 2020
So far, so good! Minnesota is great place for a spa. Easy set up and easy maintenance. Recommend an outdoor heater between your outside door and the spa!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 196 for Grandee
Average Rating:
5
/
5
Great Spa
Bob
from Middletown, N J
Age:55-65
PostedOctober 23, 2020
Purchased this spa about 2 months ago . Salt water system. Honestly took about 2 weeks to get the water right. But since then has bin a breeze to take care of. Family loves it ! Extremely happy with the purchase!! Purchased this spa st the Eatontown dealer . They were absolutely great . Not pushy, gave great advise on everything we purchased. Highly recommend them !
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 197 for Grandee
Average Rating:
5
/
5
Love it
Taizoner
from Canton, OH
Age:55-65
PostedOctober 10, 2020
Great Hot Tub easy to use so far works awesome. Bad for about 2. Months works awesome.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
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Review 198 for Grandee
Average Rating:
1
/
5
Stopped working after 2 months
Unhappy
from South Lake Tahoe
Age:55-65
PostedOctober 7, 2020
Electrical issues after 2 months of light use. Bad Heating component which will not allow the circuit breaker to reset
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Response from HotSpringBy Chelsea, Customer Service, November 10, 2020
Yikes, that is rotten luck. I am sorry to hear the spa is having this electrical issue so soon after arriving; though, this is good the spa is within its warranty for repair. Look out for an email from me directly to check that all is being addressed for your spa to work properly.
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Review 199 for Grandee
Average Rating:
5
/
5
Love the Spa
BudweiserBob
from Oswego, New York
Age:35-44
PostedOctober 6, 2020
Love the spa. Shell could be thicker at the steps.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 200 for Grandee
Average Rating:
4
/
5
Easy
Wilk
from Ohio
Age:55-65
PostedOctober 5, 2020
This is our fourth hot tub. Very easy to monitor, it almost takes care of itself. You’re paying a little bit more for this hot tub, but after you own it you understand why
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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