Customer Reviews for Highlife® Grandee
Highlife® Grandee
- 7 adults
- 8'4" x 7'7" x 38" / 2.54m x 2.31m x .97m
- 450 gallons / 1,700 liters
Average Customer Rating:
4.4
out of 5
(319 Reviews)
Rating breakdown 319 reviews
5 Stars
242
4 Stars
25
3 Stars
13
2 Stars
11
1 Star
28
1 out of 1(100%)reviewers recommend this productbrand.
Customer Reviews for Grandee
Review 201 for Grandee
Average Rating:
5
/
5
I wish I didn't wait as long as I did to purchase one!
Tom
from Vernon, New Jersey
Age:Over 65
PostedOctober 18, 2019
I bought my Grandee in April 2019 from Lakeland Pools and I am completely happy with my purchase. Lakeland is completely professional and knowledgeable about the product, as well as installation on difficult sites. I needed a crane for my delivery to go on my deck, and they knew just what needed to be done! Everything went perfectly and from the start of the delivery to when it was finished took 45 minutes! Everyone knew what they were doing! They are also excellent with the follow up care, as this is my first spa and I had a million questions; they always have the answers. I will always own a spa, it really completes my house. I just can't wait for the first snow fall! It's going to be a blast!!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, October 28, 2019
Congratulations on your new spa and we are glad you are happy with your purchase experience!
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Review 202 for Grandee
Average Rating:
5
/
5
The best hot tubs on the market.
Chickenman
from Ridgely Maryland
Age:55-65
PostedOctober 14, 2019
We enjoy our hot tub year round, we just bought our third Grandee in 23 years due to moving to other houses. You can easily have them moved but we wanted the latest version each time. They are the best in comfort and very energy efficient. We would definitely recommend owning a Hot Springs Spa hot tub, any model but we like the Grandee the most.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, October 16, 2019
We are glad you are so happy with your Grandee spa!
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Review 203 for Grandee
Average Rating:
4
/
5
Very nice hot tub
Thomas
from Short Hills, NJ
Age:45-54
PostedOctober 14, 2019
I would recommend the Grandee Hot Spring hot tub. My family has enjoyed it very much, and we have not had any major or even minor problems. Taking care of the water is similar to a tropical fish tank. There are only two items I wish we could correct. 1. The leftside of the hot tub, you can turn the vents on low, high or off. The rightside can only be high or off. It would be nice to have the low option. 2. The salt system shuts down if you do not touch the screen after 10 days. When you go on a 2 week vacation, you come home to a hot tub full of green soup, even if you superchlorinate the water the day you left. You have to drain the hot tub and refill/start all over.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 204 for Grandee
Average Rating:
4
/
5
Huge - Cadillac of Spas!
Hi
from Ithaca ny
PostedOctober 14, 2019
So the best thing about this spa is the size. It is absolutely huge. Each seat is comfortable for any size person and there is a giant space in the middle so your legs don’t have to intertwine with anyone you don’t want! The lighting is also excellent adds a wonderful mood. The massage jets are fantastic as well and you can probably not find a more powerful massage. The water temperature maintains very well. A couple things I would fix about it include that there are no cupholders. Drinking a glass of wine or a beer in a spa is pretty standard I can’t understand why there’s no cupholders. I also think the corner seats Sit a little too low for my comfort and it feels like I’m slipping backwards in those corner seats. I think they should add a pillow seat nonslip so you don’t feel like you’re slipping out of those corners. All in all this is the Cadillac of hot tubs and I’m not sure you can find a better one. Those couple things would make it much better but all in all I just love it.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
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Review 205 for Grandee
Average Rating:
4
/
5
Great tub
Gj
from Hampton nh
Age:55-65
PostedOctober 14, 2019
Great tub but I’m having a little trouble keeping it clear. No one seems to be on the same page as for what to do. I had the white glove treatment but that didn’t help. I owned a Sundance fo 16 years and never had any issues. I’m hoping it all works out
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
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Review 206 for Grandee
Average Rating:
1
/
5
Impossible to maintain
Patrick
from South Bend, Indiana
Age:55-65
PostedOctober 14, 2019
We bought the Hot Springs Spa on the recommendation of friends. Got the salt system model. It was installed in early summer of 2019. It has never made chlorine and chemicals always out of balance. Requires constant maintenance and adding chlorine. We had no idea that the spa would require the amount of maintenance it has. Previously owned a salt water pool and it did not require near the amount of time and chemicals that this tub does. Very disappointed.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, December 3, 2019
Thank you for our time and post. I am sorry to hear that your spa water is not maintaining a chlorine residual.
We will have a senior agent contact you for service. I am sure we will be able to get your water in order.
We looking forward to working with you soon.
We will have a senior agent contact you for service. I am sure we will be able to get your water in order.
We looking forward to working with you soon.
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Comments (1)
daryl
pepperell ma
Did this issue get resolved?
Posted May 16, 2020
I'm looking into a spa and we want the saltwater spa as we have a salt-water pool and love it. I'm just wondering if the service tech came through for you?
0points
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Review 207 for Grandee
Average Rating:
3
/
5
Our hot experience
DP1024
from Modesto, CA
Age:55-65
PostedOctober 14, 2019
The only issue I have with the hot tub is the difficulty that we have with keeping the water clear - We have owned our hot tub since July 3rd and for at least half that time we have had water issues. It is not easy to keep the everything running smoothly. It seems that if we do not get the timing right between testing and boosting the salt system - we end up with very cloudy water. Just very temperamental and frustrating - if we could get that to work properly this would be a 4 - 5 star spa
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
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Review 208 for Grandee
Average Rating:
5
/
5
I love it!
Reed
from Michigan
Age:45-54
PostedOctober 14, 2019
I should have upgraded sooner. The salt water feature and the LED lighting are my favorites.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, October 16, 2019
We are glad you love your Grandee spa!
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Review 209 for Grandee
Average Rating:
5
/
5
Grandee
Grace
from Prescott Valley, AZ
Age:45-54
PostedSeptember 24, 2019
We are very happy with our hot tub purchase and looking forward to many years of enjoyment.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, September 29, 2019
Glad to hear you are happy with your new Grandee spa!
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Review 210 for Grandee
Average Rating:
5
/
5
Relaxation Awaits
Gen
from Lottsburg VA
Age:45-54
PostedAugust 25, 2019
We are the happy owners of a Hotspring Grandee spa for over 8 years. It's a terrific end of the day on the water boating and swimming retreat to cater to our sore muscles. The tub is big enough for 6 adults comfortably and a few kids. Even our dog likes to join us on his little seat from time to time. We enjoy our "drinky drinks" in fun cups in our spa and it has become part of our daily ritual at the rivah.
Service has been reliable and speedy and I think we've only called in two issues. The only complaints we have are with the support accessories. Because we are on open water, we need hurricane straps. These do not last and we have had to replace them multiple times in one year. Currently, our local dealer doesn't even carry or can order ones that are long enough so HotSprings must have changes the length on these. So we are currently without hurricane straps. Secondly, the spa cover hinges break easily and do not seem to have been designed for the large cover. We have had to replace them at least 6 times. Overall, though we love the product!
Service has been reliable and speedy and I think we've only called in two issues. The only complaints we have are with the support accessories. Because we are on open water, we need hurricane straps. These do not last and we have had to replace them multiple times in one year. Currently, our local dealer doesn't even carry or can order ones that are long enough so HotSprings must have changes the length on these. So we are currently without hurricane straps. Secondly, the spa cover hinges break easily and do not seem to have been designed for the large cover. We have had to replace them at least 6 times. Overall, though we love the product!
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
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Review 211 for Grandee
Average Rating:
5
/
5
Only 10 day in and its AMAZING
John303
from Golden, Colorado
Age:55-65
PostedAugust 19, 2019
This is our first Hot Tub purchase, and we couldn't be more pleased. I'm almost 60 and Im starting to feel it. Two bad knees and back fusion surgery 20 years ago. Doctor told me previous accidents are catching up with me, surviving my 60's will take some work. I know its only been 10 days, but I feel so much better. The jet massage for my back and knees really makes a difference. Best purchase this year!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, August 23, 2019
We are happy to hear you are feeling the difference after only 10 days with the Grandee spa!
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Review 212 for Grandee
Average Rating:
5
/
5
Friends and Family Fun
Magic
from South Dakota
Age:55-65
PostedAugust 10, 2019
Absolutely love our Grandee. So easy to take care of with the salt system. We have had 5 hot tubs over the years this tub has the best jets ever. The Moto massage totally works your body over and you have complete recovery from long hard days! It’s big enough all our neighbor an friends love to come over and hang out! Adult children come over way not often since the purchase... best part! Oh by the way my electric bill went down from my last hot tub! Woo woo
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 213 for Grandee
Average Rating:
1
/
5
Bad company
Howard
from Northern Michigan
Age:Over 65
PostedJuly 15, 2019
I have had three of these and they rarely improve the product. Rodents still get in, no provision for temperature alarm, covers last 2 years with no warranty, parts hard to get. There is no ability to contact the company so you are just out of luck. I have been waiting 10 months for a top and for my moto-massager to be fixed.
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
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Comments (1)
Cora
Silicon Valley
Rodents get in through the cover?
Posted March 31, 2020
Did you get your hot tub repaired? How are rodents getting in? Thanks!
+1point
1of 1voted this comment as helpful.
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Review 214 for Grandee
Average Rating:
5
/
5
Excellent spa
Liz
from Mentor OH
Age:45-54
PostedJuly 11, 2019
Absolutely love our new Grandee. Waited for years to "take the plunge" but wish we would have done it sooner. Excellent quality and fantastic local service and delivery.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, July 17, 2019
We are glad to hear you are happy with your purchase of the Grandee spa!
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Review 215 for Grandee
Average Rating:
5
/
5
Absolutely incredible!
Rob
from Piscataway, NJ
Age:55-65
PostedJuly 11, 2019
Pure Nirvana! Easy to operate & to keep clean!
Very powerful jets that ease the tension & muscle cramps in my body. I love the colors that are produced while relaxing. I highly recommend this hot tub!
Very powerful jets that ease the tension & muscle cramps in my body. I love the colors that are produced while relaxing. I highly recommend this hot tub!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, July 17, 2019
We are glad your spa is helping with your tension and you are enjoying it!
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Review 216 for Grandee
Average Rating:
4
/
5
Good service
Rhos
from Pontardawe
PostedJune 22, 2019
We went to buy chemicals for our tub and found the customer service very good, the staff were very knowledgeable and attentive to our need, thank you.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
By Customer Service Hot Spring Marianne Walters, September 26, 2019
Hi, Great to hear your customer service was great! Thank you for your review
Marianne
Marianne
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Review 217 for Grandee
Average Rating:
5
/
5
Awesome back massage
Johnrb3
from Dallas, TX
Age:45-54
PostedJune 14, 2019
Has been great for my back and a great conversation starter for everyone that uses the hot tub. Great time away from ur phone and tv.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, June 26, 2019
We are glad you are enjoying quality time with your spa!
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Review 218 for Grandee
Average Rating:
5
/
5
Extremely Happy
Elaine
from Clovis, CA
Age:45-54
PostedJune 12, 2019
We are extremely happy with our spa. We are in it almost every night. We have the salt water system and thought it would be hard to maintain, it is not. It is very easy. Looking forward to having and enjoying our spa for many years to come.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, June 26, 2019
We are happy to see you are enjoying your spa on a regular basis!
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Review 219 for Grandee
Average Rating:
5
/
5
Love my Grandee NXT!!!!
NancyM
from North Belllmore, NY
Age:45-54
PostedMay 31, 2019
The biggest upgrade to my yard. Having suffered with debilitating back problems for most of my life, this is a game changer.
There is nothing like a massage from my spa to change my whole day!!!!!!!!!
It looks amazing too!!!!! Am added bonus!!!!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 220 for Grandee
Average Rating:
1
/
5
Huge disappointment!
Judy
from Bloomfield Hills
PostedMay 30, 2019
Unit is 3 years old. Has been breaking down since within the first month of install. Numerous problems. Salt cell failure, jets rusted out, and most egregious failure is the remote. It has failed 4 times. Currently broken again. Has been down for at least 3 weeks now. Still waiting on part. Oh, they decided remote wasn’t water resistant (sold as ‘foating’ Remote) so they glued it into base. Still failed!! Unit has been a huge disappointment and biggest mistake purchase ever.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, June 6, 2019
I am genuinely sorry for your spa experience. We want all of our customers to enjoy their spa and be able to relax in hot water therapy. Thank you for working with our Sr. Customer Service Care Representative. She was able to work with your dealer, expedite the part and now your spa is in working order.
Thank you for taking the time to post your review. If you should have any additional questions or concerns about how the spa functions or water care Customer Service can be contacted at 800-999-4688 ext 8432 or your local dealer is also a great resource.
Happy Hot Tubbing!
Thank you for taking the time to post your review. If you should have any additional questions or concerns about how the spa functions or water care Customer Service can be contacted at 800-999-4688 ext 8432 or your local dealer is also a great resource.
Happy Hot Tubbing!
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