Customer Reviews for Highlife® Grandee
Highlife® Grandee
- 7 adults
- 8'4" x 7'7" x 38" / 2.54m x 2.31m x .97m
- 450 gallons / 1,700 liters
Average Customer Rating:
4.3
out of 5
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
257
4 Stars
27
3 Stars
16
2 Stars
13
1 Star
32
1 out of 1(100%)reviewers recommend this productbrand.
Customer Reviews for Grandee
Review 241 for Grandee
Average Rating:
5
/
5
Absolutely incredible!
Rob
from Piscataway, NJ
Age:55-65
PostedJuly 11, 2019
Pure Nirvana! Easy to operate & to keep clean!
Very powerful jets that ease the tension & muscle cramps in my body. I love the colors that are produced while relaxing. I highly recommend this hot tub!
Very powerful jets that ease the tension & muscle cramps in my body. I love the colors that are produced while relaxing. I highly recommend this hot tub!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, July 17, 2019
We are glad your spa is helping with your tension and you are enjoying it!
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Review 242 for Grandee
Average Rating:
4
/
5
Good service
Rhos
from Pontardawe
PostedJune 22, 2019
We went to buy chemicals for our tub and found the customer service very good, the staff were very knowledgeable and attentive to our need, thank you.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
By Customer Service Hot Spring Marianne Walters, September 26, 2019
Hi, Great to hear your customer service was great! Thank you for your review
Marianne
Marianne
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Review 243 for Grandee
Average Rating:
5
/
5
Awesome back massage
Johnrb3
from Dallas, TX
Age:45-54
PostedJune 14, 2019
Has been great for my back and a great conversation starter for everyone that uses the hot tub. Great time away from ur phone and tv.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, June 26, 2019
We are glad you are enjoying quality time with your spa!
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Review 244 for Grandee
Average Rating:
5
/
5
Extremely Happy
Elaine
from Clovis, CA
Age:45-54
PostedJune 12, 2019
We are extremely happy with our spa. We are in it almost every night. We have the salt water system and thought it would be hard to maintain, it is not. It is very easy. Looking forward to having and enjoying our spa for many years to come.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, June 26, 2019
We are happy to see you are enjoying your spa on a regular basis!
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Review 245 for Grandee
Average Rating:
5
/
5
Love my Grandee NXT!!!!
NancyM
from North Belllmore, NY
Age:45-54
PostedMay 31, 2019
The biggest upgrade to my yard. Having suffered with debilitating back problems for most of my life, this is a game changer.
There is nothing like a massage from my spa to change my whole day!!!!!!!!!
It looks amazing too!!!!! Am added bonus!!!!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 246 for Grandee
Average Rating:
1
/
5
Huge disappointment!
Judy
from Bloomfield Hills
PostedMay 30, 2019
Unit is 3 years old. Has been breaking down since within the first month of install. Numerous problems. Salt cell failure, jets rusted out, and most egregious failure is the remote. It has failed 4 times. Currently broken again. Has been down for at least 3 weeks now. Still waiting on part. Oh, they decided remote wasn’t water resistant (sold as ‘foating’ Remote) so they glued it into base. Still failed!! Unit has been a huge disappointment and biggest mistake purchase ever.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, June 6, 2019
I am genuinely sorry for your spa experience. We want all of our customers to enjoy their spa and be able to relax in hot water therapy. Thank you for working with our Sr. Customer Service Care Representative. She was able to work with your dealer, expedite the part and now your spa is in working order.
Thank you for taking the time to post your review. If you should have any additional questions or concerns about how the spa functions or water care Customer Service can be contacted at 800-999-4688 ext 8432 or your local dealer is also a great resource.
Happy Hot Tubbing!
Thank you for taking the time to post your review. If you should have any additional questions or concerns about how the spa functions or water care Customer Service can be contacted at 800-999-4688 ext 8432 or your local dealer is also a great resource.
Happy Hot Tubbing!
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Review 247 for Grandee
Average Rating:
5
/
5
A great massage
Nan
from Ohio
Age:55-65
PostedMay 30, 2019
We use our hot tub after long bicycle rides. The massage jets hit tight muscles and prepare us for the next ride! Our spa time also encourages communication, giving times of love and laughter.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 248 for Grandee
Average Rating:
5
/
5
Travels
Jack
from Suffield, CT
Age:55-65
PostedMay 16, 2019
I travel a great deal for my job. After many long international flights, my wife picks me up at the airport. When we get home, the first thing I do is drag my luggage into the house. The next thing is that we both get into our Grandee spa! Perfect end to a long trip.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, May 22, 2019
That's wonderful to hear how your Grandee is helping you relax and recover from those long travel flights! What a great way to come home.
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Review 249 for Grandee
Average Rating:
4
/
5
Amazing!
Shelly
from VIrginia
Age:35-44
PostedMay 16, 2019
We love our new Grandee. It is spacious enough for our family of 4 to comfortably move around in. Once I got used to the water care routine I found it straight forward. The only negative about our tub is the Bluetooth speaker connection- it’s a multi step process that you have to repeat EVERY time you use the tub. The sound system itself is amazing though. The touch screen is not always sensitive to changes in volume for the sound system- a definite future fix I hope.
Otherwise, worth every penny! We are super happy with the investment.
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
By Customer Service Hot Spring Chelsea Elam, June 21, 2019
Welcome to the Hot Spring family! I am delighted to hear you and your family are loving your new Grandee. I don't want the music system to be a hassle, please give us a call when you have a chance for us to review your system, 800-999-4688 ext 8432. Happy hot tubbing!
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Review 250 for Grandee
Average Rating:
4
/
5
Love our Hotspring Hot Tub
hrichter
from Trinidad, CO
Age:Over 65
PostedApril 25, 2019
We use our tub several times a week and just love the comfort and warmth. I am a disabled Viet Nam veteran with severe back issues. This tub soothes and kneads the back after working on my core as recommended by my surgeon.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 251 for Grandee
Average Rating:
5
/
5
Excellent
Leantotheleft
from Chapel Hill
Age:Over 65
PostedApril 24, 2019
We are enjoying the spa very much and often. So glad we bought it.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 252 for Grandee
Average Rating:
5
/
5
Never regretted this purchase
Niagarabob
from Niagara
Age:45-54
PostedApril 17, 2019
When it came time for a new tub , the only decision was what model to get. All the leading edge technology and dealer and tech support was extremely first class. The highly train technician was one in a million for his knowledge and he actually listened and not pushy. From start to finish it was a true masterpiece.
Why look any further? Definitely not a marketing driven company as compared to others.
Tell your friends and neighbours to start enjoying thier very own hotsprings tub. They will love you for it.
Why look any further? Definitely not a marketing driven company as compared to others.
Tell your friends and neighbours to start enjoying thier very own hotsprings tub. They will love you for it.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Janet, Customer Service, April 23, 2019
Thank you so much for the rave review! We love hearing that you had a great experience start to finish and are enjoying your spa.
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Review 253 for Grandee
Average Rating:
5
/
5
2019 Grandee
Scott17
from Antelope, ca
Age:45-54
PostedApril 3, 2019
Absolutely love our new Hot Spring spa! David was a pleasure to work with. I would recommend The Hot Tub Store to anyone looking to step up their game in the yard.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 254 for Grandee
Average Rating:
1
/
5
BAD! topsides control
PompanoBill
from Pompano Beach, FL
Age:45-54
PostedMarch 7, 2019
I have had my "top of the line NTX Grandee" for just over a year, I have had to have the dealer out to fix it over and over. The wireless top side control fails frequently. I have also had a pump fail. I can not believe I have paid so much for some thing made in such poor quality. My dealer had done all that they can do in replacing the top side controls. They just keep failing. I contacted HotSpring and they said they would look into it and call me back they have not done so. I am taking a photo of this review because I doubt that it will be posted.
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, March 11, 2019
Hello PompanoBill
We take reviews seriously. The customer spa experience is important to us. I see that you are working with a service agent and is in contact with you.
This is an out of the ordinary issue and we are diligently looking for a resolution.
I am truly sorry and look forward in getting your spa up and running soon. Thank you for taking the time to share your review.
We take reviews seriously. The customer spa experience is important to us. I see that you are working with a service agent and is in contact with you.
This is an out of the ordinary issue and we are diligently looking for a resolution.
I am truly sorry and look forward in getting your spa up and running soon. Thank you for taking the time to share your review.
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Review 255 for Grandee
Average Rating:
5
/
5
Great spa
MattyO
from Charlotte, NC
Age:35-44
PostedMarch 7, 2019
I just received delivery of this spa yesterday morning. This is the easiest system I have ever used to balance chemicals. Used it last night. Hopefully it will stand the test of time!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Response from HotSpringBy Janet, Customer Service, April 11, 2019
It's so great to hear our system is so easy to use right away, and we hope you enjoy your Grandee for many years to come.
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Review 256 for Grandee
Average Rating:
4
/
5
Grandee NXT
Sharprr
from Cincinnati
Age:25-34
PostedJanuary 27, 2019
We love this hot tub and use it everyday. Very easy to keep the water crystal clear.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Janet, Customer Service, April 10, 2019
Thank you for your review.
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Review 257 for Grandee
Average Rating:
5
/
5
Great tub and love the service from local store.
DAKDad
from Shawnee, KS
Age:35-44
PostedJanuary 27, 2019
This replaced an old hot tub that previous owners left when they moved. That tub hot tons of issues and was a pain to deal with (when the one jet worked). Our current Hot Springs Spa is amazing!!! Friends comment all the time how clear the water is and we love the space we have for our family and friends.
And our local store in Lenexa, KS is fantastic. Keeps things simple, answers all my questions, and they all are very knowledgeable! I highly recommended them!!
And our local store in Lenexa, KS is fantastic. Keeps things simple, answers all my questions, and they all are very knowledgeable! I highly recommended them!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Janet, Customer Service, April 10, 2019
Thank you for letting us know you've had a great experience with your dealer in Lenexa and that you're enjoying the easy care of a Hot Spring Grandee®.
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Review 258 for Grandee
Average Rating:
5
/
5
First time spa owner- best decision ever!
Greg
from Mountain home, Idaho
Age:45-54
PostedJanuary 21, 2019
We love our new grandee nxt spa! Best decision ever to go with hot springs and this model. The moto massage couldn’t get any better.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Janet, April 10, 2019
Thank you, we're glad you've loving your Grandee® and the moto massage. Enjoy!
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Review 259 for Grandee
Average Rating:
5
/
5
Great Purchase
Cperra
from Peru, IL
Age:45-54
PostedDecember 2, 2018
After much research, we decided on a Hot Springs NXT. We have used it for the last 3 weeks. The kids love the lights, fountain and massage jets. They are short and we are going to get a couple of booster seats. The bluetooth speaker system is great! I love this hot tub!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 260 for Grandee
Average Rating:
5
/
5
Outstanding Hot Tub - Very Comfortable!
Donna
from Venice Fl
Age:35-44
PostedNovember 29, 2018
This Hot Tub is something that you want to rush home to right away and jump right into. The Massage Chairs are Top Quality! This is the best Hot Tub on the Market... Living in Florida you want to purchase this Hot Tub due to not having any wood on the bottom of it for Termites!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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