Customer Reviews for Highlife® Grandee
Highlife® Grandee
- 7 adults
- 8'4" x 7'7" x 38" / 2.54m x 2.31m x .97m
- 450 gallons / 1,700 liters
Average Customer Rating:
4.3
out of 5
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
257
4 Stars
27
3 Stars
16
2 Stars
13
1 Star
32
1 out of 1(100%)reviewers recommend this productbrand.
Customer Reviews for Grandee
Review 301 for Grandee
Average Rating:
5
/
5
This is my second hot spring. First was a landmark. Now a grandee NXT
Hghes55
from Oklahoma
Age:45-54
PostedMay 16, 2017
Easy set up, great look and purchase. My wife and I use it all the time. Best in the fall and winter
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
By Customer Service Hot Spring Vanessa, May 17, 2017
Thank you for your review and for being a loyal Hot Spring owner.
Happy Hot Tubbing!
Happy Hot Tubbing!
Thank you! You have successfully submitted a comment for this review.
Review 302 for Grandee
Average Rating:
5
/
5
Best Hot tub yet!!
Twleroy
from Palm City, FL
Age:45-54
PostedMay 3, 2017
We purchase a used Caldera Geneva Utopia and had it for about 5 years and loved it. It was 13 years old now and had seen its better days, so we decided to purchase a new one. Our sales man sold us on a Hot springs Grandee NXT. Love the wood free construction, the floor drain so all the water drains out, and the 100% water filtration! no by pass! Ceramic filters wow! love it! We are so excited and are enjoying it tremendously!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Catherine, Hot Spring Spa Staff, May 8, 2017
Thank you for your review! We are happy to hear that you are loving your new Grandee NXT. We know it will provide you with comfort for may years to come. Happy hot-tubbing!
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Review 303 for Grandee
Average Rating:
5
/
5
wonderful hot tub
Sandi
from Kentucky
Age:55-65
PostedMay 1, 2017
We owned one of the grandees before, ended up leaving it with a house we sold. We have been without one for awhile.
Forgot how wonderful they are! So glad we bought a new one!
Forgot how wonderful they are! So glad we bought a new one!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Catherine, Hot Spring Spa Staff, May 3, 2017
Thank you for your review! We love the photo of your new Grandee. Welcome back to the Hot Spring family!
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Review 304 for Grandee
Average Rating:
1
/
5
Controller keeps breaking. My floating controller has broken two times in the first year. Very disapointed
Clozzzer
from Casa grande, az
Age:35-44
PostedApril 13, 2017
Controller keeps breaking. My floating controller has broken two times in the first year. Very disapointed
Comfort:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Vanessa, April 25, 2017
I am sorry to hear that your spa is in need of service. The hand held controller can be sensitive to falls and prolonged water submersion. We appreciate you taking the time to let us know about your experience. If there is anything that Customer Service can do to help please let us know. We can be reached at 800-999-4688 ext. 8432.
Happy Hot Tubbing!
Happy Hot Tubbing!
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Review 305 for Grandee
Average Rating:
5
/
5
Love this tub
vsteel
from Idaho
Age:35-44
PostedApril 8, 2017
I love the features and the function of the hot tub. Works perfect, was an easy install and is very easy to take care of. Great lighting adjustment and love the tuneablity of the jets.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Catherine, Hot Spring Spa Staff, April 10, 2017
Thank you very much for your review. We are happy to hear that you are loving your Grandee NXT. Welcome to the Hot Spring family!
Thank you! You have successfully submitted a comment for this review.
Review 306 for Grandee
Average Rating:
5
/
5
Health and value
Tom
from Buxton, North Dakota
PostedMarch 19, 2017
My entire family has enjoyed our Grandee NXT since it arrived at our home. The whole purchase and set up experience was painless and working with knowledgeable professionals was an added bonus. What my wife and I have come to realize is how much better we feel due to improved muscle relaxation and, we think, better quality sleep. This is definitely a high quality product backed up by a professional Staff who cares about making sure the customer is totally satisfied.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy Catherine, Hot Spring Spa Staff, March 22, 2017
Thank you for your review! We are happy to hear that having your Grandee NXT has been such a great experience and that it helps you and your wife relax.
Thank you! You have successfully submitted a comment for this review.
Review 307 for Grandee
Average Rating:
5
/
5
A Wonderful edition to new backyard
CarneyPubOasis
from Maineville, OH
Age:45-54
PostedMarch 1, 2017
We re-did our entire backyard with new concrete, fountain, firepit and lighting naturally adding a hot tub was the perfect ADDITION to make it just PERFECT!
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
Response from HotSpringBy Catherine, Hot Spring Spa Staff, March 7, 2017
Your spa looks amazing in your backyard! Thank you so much for your review.
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Review 308 for Grandee
Average Rating:
5
/
5
Fabulous Spa
Jo
from Gardnerville, NV
Age:55-65
PostedFebruary 23, 2017
You would enjoy this Grandee NXT Spa, we add all the options and glad we did.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Catherine, Hot Spring Spa Staff, February 27, 2017
Thank you very much for your review. We are happy to hear that you are loving your Grandee NXT. Enjoy the wellness.
Thank you! You have successfully submitted a comment for this review.
Review 309 for Grandee
Average Rating:
5
/
5
So relaxing, great family bonding time
cfbcos
from Colorado
Age:45-54
PostedFebruary 18, 2017
We've had the Grandee with ACE, lights and music for 3 months. Some or all of us are in it several times a week. My kids have had friends over, I've had the neighborhood ladies. It's been great...except that the ACE salt system hasn't kept up. Maybe if we didn't use it as much in the first week to let it get a good start we maybe wouldn't have had as many problems but we've been chasing the chlorine since day 1 and still don't show there is any excess. After many phone calls and service calls with conflicting advice, I think we have a handle on cleaning and care. We have the ACE on boost most days with a 7 otherwise. I clean the filters and cell twice a month. Hope to be able to back off some before too long.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Response from HotSpringBy Catherine, Hot Spring Spa Staff, February 27, 2017
Thank you for your feedback! We are happy to hear that your family and friends love your spa. If you ever have any questions please call our customer service representatives at 800-999-4688 X 8432.
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Review 310 for Grandee
Average Rating:
2
/
5
Oasis system is a pain
Eddie
from Dayton, Ohio
Age:45-54
PostedFebruary 3, 2017
We have hard water (well) and the Oasis system needs overly soft water to function properly. I've had to run a hose from inside the house to fill it with softened water and use multiple softening pillows.
Plus the Oasis wants filters cleaned far more often than you'd normally need to do it.
I wouldn't buy it if I knew then what little benefit you get for such an expensive option.
Plus the Oasis wants filters cleaned far more often than you'd normally need to do it.
I wouldn't buy it if I knew then what little benefit you get for such an expensive option.
Comfort:
5
/
5
Quality:
3
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
2
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, February 3, 2017
Thank you for submitting your review. I am sorry to hear that you are having an issue balancing your spa water. Too much hard water can tax you spa and the components. Certain water sources do have extremely hard water. We do have a portable water filler that will allow you to fill your spa and soften it at the same time. I will email you and we can work together to balance your spa.
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Review 311 for Grandee
Average Rating:
5
/
5
Grandee NXT 2016 WITH STEREO!
SanDiegoguy
from San Diego Ca
Age:55-65
PostedJanuary 27, 2017
WOW!!! I LOVE THIS SPA!!!! I have been buying spas for 30 years! This is by far the best out there! Hot Springs make you feel part of the family when you buy your spa! From the best jets to the best filter system! Hot Spring spa has your back ! 40 years strong and made in the USA!!! Love the lights and waterfall too! The stereo and wireless remote is cutting edge! Twice a day keeps the doctor away! Well done Hot Springs!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Thank you! You have successfully submitted a comment for this review.
Review 312 for Grandee
Average Rating:
5
/
5
Great Addition
Drew
from Bemidji, MN
Age:45-54
PostedJanuary 9, 2017
Our hot tub has become central to our evenings. Easily, I would say we spend at least an hour and a half a day using it. I highly recommend putting it outside even in the frigid temperatures of Bemidji- in fact, especially because of the temperature differences between the cold outside air and the hot water- the experience is great. As a former stone mason whose lower back is frequently in pain, the hot tub has been a relief. My wife and I love to sit in the tub at night at watch the stars and occasional meteor showers. Mike and his staff have been great to work with and have more than taken care of us as customers. Hands down, the best purchase we have made since we got married.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
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Review 313 for Grandee
Average Rating:
5
/
5
2016 Hot Springs Grandee NXT Tub
markmc
from southampton, NY
PostedJanuary 7, 2017
It was not what I envisioned......I had planned on a gunite hot tub etc........
My driveway gate projects are on higher end homes with in-ground pools with adjacent hot tubs, you get the picture. I was going to build what my customers all have. So I am at a party this past summer, one of our customers. Our kids are there and the pool and hot tub are the focal point. Its all good. I am studying their 8' round gunite hot tub with 6 jets and a little waterfall into the pool. The temp is about 88 f and the kids are having a good time and I am thinking "is this what I REALLY want?"
One month later: I designed a space off our patio (up into the hill) with two sided concrete retaining wall and 10 x 10 slab. We installed a Hot Spring Grandee NXT hot tub on this slab, unrelated to a pool. Closer to the house and patio doors, and we decided to keep the tub operational through the winter.
Today is January 7, 2017. It is 25 degrees and snowing, about a foot on the ground. This tub is probably the best money spent into this house project since the kitchen. We use every day (almost), it is very easy to care for (I do it...) and is very easy on the utility bill. We live in an area where electric rates are about 2nd highest in US......the cost is negligible. Our A/C in the summer is twice the usage compared to the Hot Springs Tub.
My suggestion: buy the biggest unit you can afford or fit. You will never regret it. Smaller tubs OK but if you have kids or guest, buy bigger. Trust me.
Place your installation site close to the house. Ours is adjacent to our patio where we cook, play table tennis, etc. When you are looking at it when you come home, you are more likely to use and appreciate it.
My driveway gate projects are on higher end homes with in-ground pools with adjacent hot tubs, you get the picture. I was going to build what my customers all have. So I am at a party this past summer, one of our customers. Our kids are there and the pool and hot tub are the focal point. Its all good. I am studying their 8' round gunite hot tub with 6 jets and a little waterfall into the pool. The temp is about 88 f and the kids are having a good time and I am thinking "is this what I REALLY want?"
One month later: I designed a space off our patio (up into the hill) with two sided concrete retaining wall and 10 x 10 slab. We installed a Hot Spring Grandee NXT hot tub on this slab, unrelated to a pool. Closer to the house and patio doors, and we decided to keep the tub operational through the winter.
Today is January 7, 2017. It is 25 degrees and snowing, about a foot on the ground. This tub is probably the best money spent into this house project since the kitchen. We use every day (almost), it is very easy to care for (I do it...) and is very easy on the utility bill. We live in an area where electric rates are about 2nd highest in US......the cost is negligible. Our A/C in the summer is twice the usage compared to the Hot Springs Tub.
My suggestion: buy the biggest unit you can afford or fit. You will never regret it. Smaller tubs OK but if you have kids or guest, buy bigger. Trust me.
Place your installation site close to the house. Ours is adjacent to our patio where we cook, play table tennis, etc. When you are looking at it when you come home, you are more likely to use and appreciate it.
My friends with gunite pools are all closed up for the winter. We are enjoying our tub each day and glad we thought it through carefully and made the right decision.
Hot Spring Spa vs. others: I wanted no wood in the box or framing (NXT). I wanted full filtering while spa pumps were working. During idle time, the unit has a separate pump through the heater which maintains heat at low electrical draw. It has been 7 months with no issues. I had noticed some water leaking from the submerged light, easily fixed that was it. Find a good Hot Springs dealer, plan you location and enjoy the tub.
Happy new year.
Hot Spring Spa vs. others: I wanted no wood in the box or framing (NXT). I wanted full filtering while spa pumps were working. During idle time, the unit has a separate pump through the heater which maintains heat at low electrical draw. It has been 7 months with no issues. I had noticed some water leaking from the submerged light, easily fixed that was it. Find a good Hot Springs dealer, plan you location and enjoy the tub.
Happy new year.
Mark M Cirillo
AiutoGate Systems, Inc.
AiutoGate Systems, Inc.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
Thank you! You have successfully submitted a comment for this review.
Review 314 for Grandee
Average Rating:
5
/
5
Grandee is Dandy!
Sharkie
from PA
PostedDecember 16, 2016
My wife and I researched other brands and models and definitely made the right choice for the Grandee NXT. The Moto-Massage captain's seats are fantastic. We are in it almost nightly after dinner, even now that we are in the Winter months. Your body temp is raised by the water, so even when you get out in the frigid cold, you really don't mind it.
HotSpring doesn't cut any corners on quality or details and I highly recommend this model.
HotSpring doesn't cut any corners on quality or details and I highly recommend this model.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Thank you! You have successfully submitted a comment for this review.
Review 315 for Grandee
Average Rating:
5
/
5
Wonderful SPA
Patti
from Bourbon County KY
Age:55-65
PostedDecember 7, 2016
Great SPA and wonderful experience. However, the owners manual is not correct in many instances. And it conflicts with additional paperwork. Had to have a service call for a warning light and electrical problem on two separate occasions. The problem was the owners manual was totally wrong. Had it been correct, I would have known what to do on the warning light and my electrician would have put a wire in the 4th position over instead of the 3rd for a correct thermostat setting/hook up.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Vanessa, December 12, 2016
Thank you for your review. I am sorry to hear about the initial spa issue you had. I am not sure what Spa Owners Manual you have however, I will email you the manual for your spa. Glad to know that you are enjoying your spa.
Happy Hot Tubbing!
Happy Hot Tubbing!
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Review 316 for Grandee
Average Rating:
5
/
5
A treat!
Megra5568
from OH
Age:45-54
PostedNovember 22, 2016
We love our HS spa! It's the best treat to come home and soak in it for awhile every night after work! You feel completely relieved once the jets give you a good workover!
Don't know what I ever did before!
Don't know what I ever did before!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Thank you! You have successfully submitted a comment for this review.
Review 317 for Grandee
Average Rating:
5
/
5
Design Done Right
Alan27
from Kansas City, KS
Age:45-54
PostedNovember 18, 2016
There are two important things that define a good experience for a major purchase like a hot tub. First is getting a quality product that meets or exceeds your expectations. Second, but equally important is service that you can trust. In the case of the Grandee NXT we purchased from Adam Murphy in Lenexa, both of those crucial elements came together perfectly.
As an engineer, I recognize and appreciate attention to detail in design. It goes beyond the quality of the material. The thought that has gone into the layout of the hot tub is evident throughout. The comfort and placement of the seats, the combination and location of the jets, down to the places to rest my arms when I want them out of the water have been wonderfully thought through and designed. The lighting on the tub is beautiful and the options allow anybody of any mood to find a setting they like. The ease of use of the tub is fantastic. Within minutes of getting in and playing with the control, I could easily navigate to settings, water flow,and jet pressures that were perfect for me. The aesthetics of the tub and the quality of the workmanship were even noticed by people we had working on our deck who commented "That is the best looking tub I have ever seen".
As for customer service, Adam Murphy in Lenexa may have attained the best customer service I believe I have ever had. Adam came to our home on a Friday night AFTER the store closed to walk through our hot tub with us. Unfortunately, when he got there, the electrician was not done. Adam stayed for 2 hours waiting kindly and patiently to then discover it had been wired wrong and would need to be redone. Adam's technical knowledge of the tub came through and he knew immediately what the electrician had done wrong. I was so impressed with how much he knew about the technical aspects of the tub. In addition to all of this, he came back to our home a second time. No impatience. No complaints. He simply took the time to walk us through how to use our tub and make the whole experience great. Customer for life! Thanks Adam and Hot Springs for a job well done!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 318 for Grandee
Average Rating:
5
/
5
impressed!
jake
from maryville, MO
Age:Under 18
PostedNovember 16, 2016
So far, really happy with my hot spring NXT grandee. Super relaxing, and so far the water care has been simplified with the ACE system. Have to give thanks to Hot springs of KC, as they have been awesome, answering all my questions. My opinion, is that you MUST buy a hot tub from a business that has a good history of customer service. Long tern, it is super important. I almost made a terrible decision and bought one from a wholesale store, or thermaspa. Spend the money and get one that will LAST! Do your research!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Thank you! You have successfully submitted a comment for this review.
Review 319 for Grandee
Average Rating:
5
/
5
Grandee NXT worth every penny
Sharkie
from PA
PostedNovember 2, 2016
My wife and I owned a hot tub years ago, and boy, have they come a long way. HotSpring just does everything right. From the jets, to the lights, to the controls, touchscreen remote, and modern cabinet, no detail was done cheaply. We were hesitant on spending money on a high-end spa, but when we looked at the features, craftmanship, and cost of other brands, it was the only choice. A great investment, and one we thoroughly enjoy daily.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Thank you! You have successfully submitted a comment for this review.
Review 320 for Grandee
Average Rating:
4
/
5
Disappointed with customer service
gqa777
from Texas
Age:45-54
PostedOctober 29, 2016
Spa was delivered with a damaged part, and service calls have been dreadfully slow. Not what we expected for something that costs so much money.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
By Customer Service Hot Spring Vanessa, November 9, 2016
Thank you for taking the time to let us know about your spa experience. I am sorry that your service was less than expected. I will email you and see if there is anything I can do to help get your spa in working order. I look forward in working with you soon.
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