Customer Reviews for Highlife® Grandee
Highlife® Grandee
- 7 adults
- 8'4" x 7'7" x 38" / 2.54m x 2.31m x .97m
- 450 gallons / 1,700 liters
Average Customer Rating:
4.4
out of 5
(319 Reviews)
Rating breakdown 319 reviews
5 Stars
242
4 Stars
25
3 Stars
13
2 Stars
11
1 Star
28
1 out of 1(100%)reviewers recommend this productbrand.
Customer Reviews for Grandee
Review 301 for Grandee
Average Rating:
5
/
5
Love the tub
PostedSeptember 1, 2016
Love, love, love the tub. Comfortable and easy maintenance and looks awesome!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 302 for Grandee
Average Rating:
5
/
5
Exactly what I needed
Marj
from Fremont, CA
Age:Over 65
PostedAugust 29, 2016
I purchased the NXT Grandee spa by Hot Springs because it would be large enough for me to exercise in. As an older person with morning stiffness, it provides a great way to loosen up. It is also a wonderful place to relax in the evening as well as being a hit with my adult children and my 2 year old grandson. It has met or exceeded all of my expectations. The sales and service people have been very helpful with answering questions about spa start-up procedures.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 303 for Grandee
Average Rating:
5
/
5
Best purchase
Slim
from Beuna Park ,California
Age:Over 65
PostedAugust 20, 2016
The spa is awesome . It looks great works great and everyone who uses & see's it loves it and so do we! We have had other spas in the past but his is by far the best one.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 304 for Grandee
Average Rating:
5
/
5
Great!!!!
firehair
from Eau Claire, WI
Age:35-44
PostedJuly 20, 2016
My wife was in a car accident and need to get massages every other week to help with the pain. We bought a Hotspring and it cut it down to once a month.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Jaclyn, July 25, 2016
Thanks for taking the time to review your Grandee NXT, Hot Tubber. I'm very sorry to read of your wife's car accident, but am happy to read of the relief the spa provides to her. Thank-you again and Happy Hot Tubbing!
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Review 305 for Grandee
Average Rating:
5
/
5
Hottest Tub on the Planet
ehans
from Grand Forks, ND
Age:45-54
PostedJune 12, 2016
There is nothing better than a Hot Spring. After having a Limelight Flair at my lake, there was no easier choice for what to trade my Cal Spa in for at home. The quality and finish of these tubs is unmatched. Energy efficiency is outstanding with all the little features you never think about until you receive your electric bill. All the features you can get with these tubs is awesome. (Let's be honest, how you can anyone beat those awesome wireless remotes). Finally, the ACE Salt System. Makes water care so much easier and the water is just feels great. Thanks Hot Springs for really coming through on this one! Talk about the Cadillac of hot tubs.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 306 for Grandee
Average Rating:
5
/
5
New Spa Owners!!
TheHales
from Kingsport TN
Age:35-44
PostedJune 2, 2016
We love our new Hot Springs Spa :) having had it for around a month now, we have already gotten so much use of it! With a regular workout regimen and busy schedules, it has been the perfect addition to our routine and patio area!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 307 for Grandee
Average Rating:
1
/
5
Serious quality problems
Tom
from Sturbridge MA
Age:45-54
PostedMay 30, 2016
From day 1 the ACE system didn't work and spa had serious foaming problems. After 1 month the control panel failed and had to be replaced. After 8 months the manufacturer discovered a manufacturing process problem as the root of the ACE system not working and water foaming. Service was performed to fix the problems but after the fix was performed a leak developed in the plumbing causing one of the pumps to fail and the lighting system to fail. Still waiting for those repairs. Dealer has been very good at responding to problems but there are just too many quality problems with the spa.
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
5
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, June 1, 2016
Thank you for taking the time to share your spa experience. I am sorry to hear that your spa is having some operation issues. I have reached out to your dealer to see how I can help. I have also emailed you directly. Please look for an email from me. I would like to make myself available to help in any way that I can. I look froward in working with you soon.
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Review 308 for Grandee
Average Rating:
1
/
5
2011 Grandee
Melissa48
from Fayetteville, NC
Age:35-44
PostedMay 30, 2016
This purchase has been a disaster. Every 3 months there is a issue with this hot tub. Very dissatisfied.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, June 1, 2016
Thank you for taking the time to review your spa. I am sorry to hear that you are dissatisfied with it. Please look for an email from me. I would like to see what issues you have been experiencing and how I might help. I look forward in working with you soon.
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Review 309 for Grandee
Average Rating:
5
/
5
Great addition to our home
Mssurvivor
from Boston, ma
Age:45-54
PostedMay 5, 2016
So excited to have this tub! Our kids love it and their friends love using it. It is a great investment for anyone! Mostly this tub is essential to my surviving the NE Winters. With the MS and Lyme disease that wreaks havoc on my body, it is so therapeutic to sit in this tub and benefit from the warmth that penetrates thru my body. I should have invested in this tub years ago!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Vanessa, May 17, 2016
I love hearing how soaking in our hot tubs make a big difference in peoples lives. Thank you for sharing and I am glad that we can help. Soaking with friends and family makes for good times.
Happy Hot Tubbing!
Happy Hot Tubbing!
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Review 310 for Grandee
Average Rating:
4
/
5
New Tub Owners
KiKi
from Winnipeg, MB
Age:35-44
PostedMay 4, 2016
We are new to owning a hot tub and enjoy 3-4 times a week use. We live in a very cold climate so it's wonderful to enjoy our tub all year around. We have gone through some growing pains being 1st time owners but our dealer has provided excellent service.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
3
/
5
By Customer Service Hot Spring Vanessa, May 10, 2016
Hello New Tub Owners,
Welcome to the Hot Spring Family. I am happy to hear that you are enjoying your spa often. Cold weather soaking is the best! Excellent service and a fabulous spa make for The Absolute Best Hot Tub Ownership Experience. Thank you for choosing Hot Spring.
Happy Hot Tubbing!
Welcome to the Hot Spring Family. I am happy to hear that you are enjoying your spa often. Cold weather soaking is the best! Excellent service and a fabulous spa make for The Absolute Best Hot Tub Ownership Experience. Thank you for choosing Hot Spring.
Happy Hot Tubbing!
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Review 311 for Grandee
Average Rating:
5
/
5
Great experience
TeamRyno
from Murrieta, Ca
Age:45-54
PostedApril 20, 2016
The whole purchase process was fantastic!!! I would highly recommend the purchasing of a HotSprings Spa.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Vanessa, May 2, 2016
Hello Great experience
Thank you for your review and recommendation.
Happy Hot Tubbing!
Thank you for your review and recommendation.
Happy Hot Tubbing!
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Review 312 for Grandee
Average Rating:
1
/
5
Won't stay warm & is loud
RobertDeepCreek
from Deep Creek, MD
Age:55-65
PostedApril 12, 2016
Previously we had a Highlife Grandee for nine years. It always kept the set temperature and was quiet.
We purchased a Highlife Grandee NXT in 2015. On a 40 degree day the set temperature will drop 4 degrees within an hour. It is so bad we will leave the cover closed half way.
The unit is much louder than our first unit to the point we typically run just the one lower pump.
*I would not recommend the NXT unit.
We purchased a Highlife Grandee NXT in 2015. On a 40 degree day the set temperature will drop 4 degrees within an hour. It is so bad we will leave the cover closed half way.
The unit is much louder than our first unit to the point we typically run just the one lower pump.
*I would not recommend the NXT unit.
Comfort:
4
/
5
Quality:
1
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
2
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, April 14, 2016
I am sorry to hear that you are not happy with your new Grandee NXT. Your new spa should sound the same as your previous Grandee. I would like to see how I can help. Please, look for an email from me in your inbox.
Thank you for letting us know about your experience. I look forward in working with you soon.
Thank you for letting us know about your experience. I look forward in working with you soon.
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Review 313 for Grandee
Average Rating:
5
/
5
great investment
Karina
from Manassas, VA
Age:35-44
PostedApril 5, 2016
I purchased this salt hot tub primarily because my son has suffered for years from eczema. this has helped is condition as well as been a stress reliever for us as parents and helped with my blood circulation. would highly recommend it to anyone.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Vanessa, April 19, 2016
Thank you for your review and recommendation. Soaking in a spa can benefit people in different ways. I like how you share what it means to you and your family.
Happy Hot Tubbing!
Happy Hot Tubbing!
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Review 314 for Grandee
Average Rating:
5
/
5
Greatest spa I've ever owned
JackR
from Oak Ridge, NC
Age:45-54
PostedMarch 21, 2016
I have owned several spa and I looked at many brands before I chose HotSpring. I love this spa. It's comfortable for everyone that uses it and suits my aesthetic needs perfectly.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Vanessa, March 24, 2016
Thank you for your review. Seating configuration is important to your spa experience. Happy that you love your spa.
Happy Hot Tubbing!
Happy Hot Tubbing!
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Review 315 for Grandee
Average Rating:
5
/
5
Very happy Hotspring customer
Jamie
from Redlands, Ca
Age:45-54
PostedMarch 14, 2016
We had a slight issue with our spa and I have to say that is when the true value of our purchase became apparent. Probably the best customer care we have received bar none. Hotspring went above and beyond to assure our satisfaction at the store level (Moreno Valley) as well as at the manufacture level.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Vanessa, March 23, 2016
Hello Very happy Hot Spring customer
Thank you for reviewing your spa and spa experience. I will be sure to pass on your wonderful comments to Inland Empire Hot Spring Spas in Moreno Valley. I am glad to hear that you are enjoying your spa.
Happy Hot Tubbing!
Thank you for reviewing your spa and spa experience. I will be sure to pass on your wonderful comments to Inland Empire Hot Spring Spas in Moreno Valley. I am glad to hear that you are enjoying your spa.
Happy Hot Tubbing!
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Review 316 for Grandee
Average Rating:
5
/
5
Grandee NXT with ACE
Don
from Middleton
Age:45-54
PostedMarch 4, 2016
I wanted to take a moment and write a review of my hot tub purchase and the service I received from the staff at Snake River Pool and Spa.
We have owned two other hot tubs in the past (Other brands) and were less than impressed with their performance. We had to clean the tubs often and the smell of the water was terrible.
So when we went looking for another hot tub I was skeptical. Convinced that it would be more of the same.
My wife and I went to Snake River Pool and Spa to look at their hot tubs and see if there were any that would be less maintenance. We were shown the The Hot Spring Grandee NXT with the ACE saltwater system. After reading some reviews and internet research we decided to buy.
After about six months of use this is what I have found:
1. There is little to no smell of the water.
2. The water is always clean and fresh looking.
3. The upkeep of the spa is minimal and easy. (Virtually problem free).
4. The two lounge chair jets are absolutely amazing. (Second to none).
5. The ACE saltwater system is a must.
This is by far the best hot tub we have owned and would highly recommend this spa to anyone.
Furthermore, and probably more important is the Hot Spring Company. I have had some correspondence with the staff and can say without a doubt, this company takes care of it customers 100% with absolutely no hassle. You always expect some level of service from a manufacturer when you make a purchase, but these guys go above and beyond.
And finally the Snake River Pool and Spa staff. My wife and I have never had as good of service as we had with the team at Snake River Pool and Spa. The staff was helpful, and took the time to answer all our questions. Additionally after the purchase they contacted us to make sure everything was up and running and that we were satisfied with the hot tub.
This level of service was also a determining factor in my wife and I's choice to buy the hot tub.
I am absolutely confident that you will not find any better service anywhere else you shop.
In conclusion, for any other hot tub purchases or supply needs my wife and I will only shop at Snake River Pool and Spa.
We have owned two other hot tubs in the past (Other brands) and were less than impressed with their performance. We had to clean the tubs often and the smell of the water was terrible.
So when we went looking for another hot tub I was skeptical. Convinced that it would be more of the same.
My wife and I went to Snake River Pool and Spa to look at their hot tubs and see if there were any that would be less maintenance. We were shown the The Hot Spring Grandee NXT with the ACE saltwater system. After reading some reviews and internet research we decided to buy.
After about six months of use this is what I have found:
1. There is little to no smell of the water.
2. The water is always clean and fresh looking.
3. The upkeep of the spa is minimal and easy. (Virtually problem free).
4. The two lounge chair jets are absolutely amazing. (Second to none).
5. The ACE saltwater system is a must.
This is by far the best hot tub we have owned and would highly recommend this spa to anyone.
Furthermore, and probably more important is the Hot Spring Company. I have had some correspondence with the staff and can say without a doubt, this company takes care of it customers 100% with absolutely no hassle. You always expect some level of service from a manufacturer when you make a purchase, but these guys go above and beyond.
And finally the Snake River Pool and Spa staff. My wife and I have never had as good of service as we had with the team at Snake River Pool and Spa. The staff was helpful, and took the time to answer all our questions. Additionally after the purchase they contacted us to make sure everything was up and running and that we were satisfied with the hot tub.
This level of service was also a determining factor in my wife and I's choice to buy the hot tub.
I am absolutely confident that you will not find any better service anywhere else you shop.
In conclusion, for any other hot tub purchases or supply needs my wife and I will only shop at Snake River Pool and Spa.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Ben, March 7, 2016
Wow - your recent review is amazing! We love hearing customers who truly enjoy all the benefits that Hot Spring Spas has to offer... the Grandee NXT, the Ace Saltwater System, and your awesome local dealer, Snake River Pools and Spas! Thank you SO MUCH for your kind and transparent feedback, we truly appreciate you choosing Hot Spring for your spa purchase!
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Review 317 for Grandee
Average Rating:
1
/
5
Lemon!!!!
David22
from Spring,TX
Age:45-54
PostedFebruary 10, 2016
Purchased a brand new 9/2015 SPA and first time to tun on the SPA the pumps would not come on. (The Pump has been replaced) Right Side panel bowed out. The solution from HotSprings remove some of the foam ( it did not work) Then was told they might have put the wrong years panels not the SPA. (On Going issue not fixed yet) The SPA is different heights on every side 3/4 inch (Was told not a problem every tub has some discrepancy not to worry). Bottom line I could not recommend buying this SPA !!
Comfort:
2
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
2
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, February 12, 2016
Thank you for your feedback. I am sorry to hear that you are having spa issues. I would like to see how I can help. Please look for an email from me in your inbox.
I look forward in working with you soon.
I look forward in working with you soon.
Thank you! You have successfully submitted a comment for this review.
Review 318 for Grandee
Average Rating:
5
/
5
ACE system is the only way to go
DD
from Davenport, Iowa
Age:45-54
PostedJanuary 18, 2016
This salt water hot tub is much easier to maintain than my previous hot tub, which was not a salt water tub.
Quality of the hot tub is excellent however the hot tub cover could be better built with more insulation and slightly more robust. That is why I did not rate the quality as excellent.
Overall this is an excellent hot tub..
Quality of the hot tub is excellent however the hot tub cover could be better built with more insulation and slightly more robust. That is why I did not rate the quality as excellent.
Overall this is an excellent hot tub..
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Vanessa, Customer Service, January 21, 2016
The ACE salt system is a fabulous way to maintain your spa water. I am glad to know that your are enjoying it. We appreciate your feedback, about the cover and I will be sure to pass on your comments. We are constantly innovating to bring you The Absolute Best Hot Tub Ownership Experience.
Thank you for your review.
Happy Hot Tubbing!
Thank you for your review.
Happy Hot Tubbing!
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Review 319 for Grandee
Average Rating:
5
/
5
Good purchase
ianmason
from Albany, NY
Age:35-44
Gender:male
Yes, I recommend this product.
PostedSeptember 17, 2015
Take this with a grain of salt as I am not a spa master, but I had previously owned a Landmark, so I have a bit of knowledge. I did not choose the Grandee back then as I thought I wouldn't want to sit upright and would like the captain chairs and lounger. Fast forward to now, I decided against the lounger and captain chair because of the girls I live with, I figured they would feel like they are drowning, but I needed the space of the larger tubs, so the Grandee was the choice, really the only choice. I was wrong about the Grandee so many years ago, you do not sit upright, many of the seats are like captains chairs and I get the size of it.
The quality is top notch, even more than my old Landmark. Many of my complaints with the old one have been addressed here. The plastic bottom is a huge plus for me, the exterior is simply more pleasing to look at, the pillows have been redesigned thankfully, the added bling of the lighting of course all add into the feeling you purchased a quality piece. Multiple drains and multiple entry points for the electrical connections is a plus also.
I gave it a less than excellent rating on water care just because I live with 4 girls so with bathing suits, lotions, soaps, etc, the water is a bit more complicated to keep from foaming. This is not Hot Springs fault, any would do this. I gave the rating on energy efficiency as I have not had it more than a month yet and it's the summer, so costs have not shown up yet. Value I rated less than perfect simply because it's expensive. No way around it, yes you get high quality and I didn't mind spending the money for it, but that doesn't dismiss that it is expensive and it is a luxury item.
All in all I'm very pleased with this purchase. The only thing that would have been nice, but impossible to integrate in this interior design is jets for calves, but that would need to come with a lounger, so all in all I have no real complaints.
Great product, keep up the good work!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
3
/
5
Response from HotSpringBy Ben, Customer Service, September 21, 2015
Hello Ianmason,
Wow, what an enjoyable review on your Hot Spring spa ownership - this is your 2nd Hot Spring Spa! Its great hearing your feedback on what's changed and improved upon, and your candid remarks on your overall scoring of the spa with your review.
We place high value in stories like your, and we truly appreciate your time to share with us your experience; So happy you really enjoy the Grandee model! We hope you have many years of continued enjoyment with your spa!
Wow, what an enjoyable review on your Hot Spring spa ownership - this is your 2nd Hot Spring Spa! Its great hearing your feedback on what's changed and improved upon, and your candid remarks on your overall scoring of the spa with your review.
We place high value in stories like your, and we truly appreciate your time to share with us your experience; So happy you really enjoy the Grandee model! We hope you have many years of continued enjoyment with your spa!
Thank you! You have successfully submitted a comment for this review.