Customer Reviews for Highlife® Grandee
Highlife® Grandee
- 7 adults
- 8'4" x 7'7" x 38" / 2.54m x 2.31m x .97m
- 450 gallons / 1,700 liters
Average Customer Rating:
4.4
out of 5
(319 Reviews)
Rating breakdown 319 reviews
5 Stars
242
4 Stars
25
3 Stars
13
2 Stars
11
1 Star
28
1 out of 1(100%)reviewers recommend this productbrand.
Customer Reviews for Grandee
Review 41 for Grandee
Average Rating:
5
/
5
Exceptional Performance
Larry
from Frostburg MD
Age:Over 65
PostedNovember 12, 2023
Looked at several brands of tubs before Deciding on the Hot Spring.
Best decision we made. We love it. Easy to operate controls.
Dealer has been fantastic. Has answered every question and was quick to respond to problems.
Not our first hot tub, but definitely the best one.
Best decision we made. We love it. Easy to operate controls.
Dealer has been fantastic. Has answered every question and was quick to respond to problems.
Not our first hot tub, but definitely the best one.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 42 for Grandee
Average Rating:
5
/
5
This spa is awesome!
Almasheart
from Ardmore Oklahoma
Age:Over 65
PostedNovember 5, 2023
Our 3rd hotsprings spa and not disappointed! Our Grandee is the best yet! Honestly we have never had any issues with any of our hotsprings tubs. They have always been reliable and good customer service.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
By Customer Service Hot Spring Vanessa, November 16, 2023
Oh, Wow, your third hot tub. Thank you for being a long-time Hot Spring Spa owner.
Thank you for taking the time to share your spa experience.
We wish you many more years of Happy Hot Tubbing!
Thank you for taking the time to share your spa experience.
We wish you many more years of Happy Hot Tubbing!
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Review 43 for Grandee
Average Rating:
1
/
5
Leaks, leaks, leaks
CapitalHTCustomer
from Potomac, MD
Age:45-54
PostedNovember 3, 2023
Like many, we purchased our unit in 2020 during Covid and waited more than six months for delivery (when we paid for the unit we were told 4 weeks for delivery). In hindsight, the unit had leaks immediately upon delivery, but we were new to hot tub maintenance and didn’t put it all together right away. We pay for a monthly valet service and the techs never notes the leaks. Even now, nearly three years in, we get monthly maintenance while we wait for repairs. There are clearly leaks and the valet tech never notes it. There were at least six maintenance attempts to identify sources of leaks and some repairs worked short term, but leaks always returned. A year after our purchase, we escalated with our vendor and the manufacturer and were told the timeline for warranty repair would be an additional 6-9 months. Here we are three years post purchase and in queue for the unit to be moved to a warehouse for repairs this month at last. The estimated timeline is 8-10+ weeks after pickup. Last year we were told 6-8 weeks for offsite repair and that they were working to get more techs to reduce the timeline. The timeline has slipped further. When we get the unit back eventually, we will be nearly out of the warranty window. Now that our unit is scheduled for picked up, there is total confusion about what is covered under warranty and valet contract. It could not have been a worse experience. This is a huge investment and we feel duped and dumped.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
2
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, November 10, 2023
I'm sorry to hear about your frustrating experience with the leaking spa. It's even more aggravating when you don't realize it has been leaking for some time. However, having a comprehensive warranty is important, and the good news is that the leak has been documented. When it's reported, the clock stops, meaning the day you reported it will be recorded as the coverage day. Even if the repair takes weeks or months after the warranty expires, it will still be covered.
In some cases, customers may have to wait for better weather conditions before a repair can be made, and that time is not counted against the customer.
I hope this information provides some assurance, and I'll also send you an email to see how I can help. Thank you for taking the time to reach out, and I look forward to working with you soon.
In some cases, customers may have to wait for better weather conditions before a repair can be made, and that time is not counted against the customer.
I hope this information provides some assurance, and I'll also send you an email to see how I can help. Thank you for taking the time to reach out, and I look forward to working with you soon.
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Review 44 for Grandee
Average Rating:
5
/
5
Could not be more happy!
Mark
from Clovis, CA
Age:55-65
PostedOctober 19, 2023
We have never owned a hot tub before so this was a little bit of a risk for us. After getting the spa, we could not be more happy. We use it every day. It is such a nice place to unwind and relax. We find the spa is a great place to share how our day went and to talk while enjoying. the soothing feeling of the warm water. We should of done it years ago.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Vanessa, Customer Care, October 20, 2023
Wow, Mark! Your spa looks amazing. The mood lighting and water are inviting. Getting a spa is a big step; I'm glad you took the leap.
It is a great place to slow down and connect with your loved ones.
Thank you for doing your spa review.
Happy Hot Tubbing!
It is a great place to slow down and connect with your loved ones.
Thank you for doing your spa review.
Happy Hot Tubbing!
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Review 45 for Grandee
Average Rating:
5
/
5
We love it!
Martin
from Sarver
Age:25-34
PostedOctober 16, 2023
Great spa! I love the size of the Grandee! The TriX filters are great!
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 46 for Grandee
Average Rating:
5
/
5
Life Changing
Andy
from Bellflower, CA
Age:55-65
PostedOctober 13, 2023
We love our new hot tub. We purchased a Grandee Hot Tub and added a Covana electronic top.
We added in the saltwater system and maintenance is so simple. We love that the spa has 6 seats with different sets of jets. We purchased the Grandee because it is a little deeper and I am tall, so it is very comfortable for me. We purchased some spa pillows just in case the seats are too deep for our guests. 3 seats are deeper, and 3 seats are higher so everyone can find the right spot that fits them.
Covana offers several electronic covers, but we selected Evolution model because it fits the Grandee Hot Tub. We added in shades that automatically give you privacy with the ability to open each side. This electronic cover is a life changer and is so easy to just insert the key in the keypad and in minutes you are enjoying your spa. It keeps your spa cleaner and seals in the heat saving energy.
We stained and sealed the concrete slab which sets off our hot tub. I made planter boxes and added plants with lights so it’s a very relaxing oasis in our back yard.
We are enjoying our spa daily; it is like you are on vacation every day.
We added in the saltwater system and maintenance is so simple. We love that the spa has 6 seats with different sets of jets. We purchased the Grandee because it is a little deeper and I am tall, so it is very comfortable for me. We purchased some spa pillows just in case the seats are too deep for our guests. 3 seats are deeper, and 3 seats are higher so everyone can find the right spot that fits them.
Covana offers several electronic covers, but we selected Evolution model because it fits the Grandee Hot Tub. We added in shades that automatically give you privacy with the ability to open each side. This electronic cover is a life changer and is so easy to just insert the key in the keypad and in minutes you are enjoying your spa. It keeps your spa cleaner and seals in the heat saving energy.
We stained and sealed the concrete slab which sets off our hot tub. I made planter boxes and added plants with lights so it’s a very relaxing oasis in our back yard.
We are enjoying our spa daily; it is like you are on vacation every day.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Vanessa, Customer Care, October 20, 2023
Your backyard retreat is truly awe-inspiring. Your attention to detail and thoughtful planning have created a relaxing and rejuvenating space.
Your photos and review have inspired others to create their own spa retreats. Keep up the great work, and happy hot tubbing!
Your photos and review have inspired others to create their own spa retreats. Keep up the great work, and happy hot tubbing!
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Review 47 for Grandee
Average Rating:
5
/
5
Bubblious
TheBoys
from Columbus, Ohio
Age:55-65
PostedOctober 13, 2023
This is our second Hot Spring hot tub. This one is finally salt water. We love it and the great feel to our skin and hair. Always great alone or with friends. Can't imagine not having one.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 48 for Grandee
Average Rating:
1
/
5
Very poor manufacturing
Mitty
from Santa Fe
Age:35-44
PostedOctober 7, 2023
Five years after first purchasing our Hotsprings Grandee hot tub in 2018, we are having to replace.
Let me explain.
Purchasing their top model the Hotsprings Grandee is a huge investment, and we did so based on Hotsprings reputation which we were well aware of. We had purchased one in our prior family home in Napa California which we were very happy with.
Not so with this latest Grandee model.
We have had to replace the cracked LCD screen on the control panel eight times at an enormous cost. The panel cracks when the hot tub cover hits it. Which happens every time you close the lid. The lid is quite heavy even with the optional sliding hinge which we had installed.
The issue now is major leaking. After great trouble lifting the tub up and removing all the side panels, and laboriously chipping the spray foam insulation out so we could access all the jet lines, we discovered that the problem was not external, but inside the shell of the tub. You see, all of the gaskets around the jets were cracked. You would think it would be any easy fix right? No-the gaskets are not removable. Calling Hotsprings directly, I am told to surround each jet with silicone caulk. They recommend a particular brand. They are aware of this issue with the faulty gaskets on each of the 49 jets in this model. Our maintenance team pointed out that the fact that we are being recommended a type of sealant shows that Hotsprings is aware of the problem and is trying to shirk responsibility as a company by passing the burden to their customers instead of doing the right thing and acknowledging the manufacturer defect.
So disappointing.
Let me explain.
Purchasing their top model the Hotsprings Grandee is a huge investment, and we did so based on Hotsprings reputation which we were well aware of. We had purchased one in our prior family home in Napa California which we were very happy with.
Not so with this latest Grandee model.
We have had to replace the cracked LCD screen on the control panel eight times at an enormous cost. The panel cracks when the hot tub cover hits it. Which happens every time you close the lid. The lid is quite heavy even with the optional sliding hinge which we had installed.
The issue now is major leaking. After great trouble lifting the tub up and removing all the side panels, and laboriously chipping the spray foam insulation out so we could access all the jet lines, we discovered that the problem was not external, but inside the shell of the tub. You see, all of the gaskets around the jets were cracked. You would think it would be any easy fix right? No-the gaskets are not removable. Calling Hotsprings directly, I am told to surround each jet with silicone caulk. They recommend a particular brand. They are aware of this issue with the faulty gaskets on each of the 49 jets in this model. Our maintenance team pointed out that the fact that we are being recommended a type of sealant shows that Hotsprings is aware of the problem and is trying to shirk responsibility as a company by passing the burden to their customers instead of doing the right thing and acknowledging the manufacturer defect.
So disappointing.
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, October 11, 2023
I can understand how disappointing it is for you to have faced such issues, and I am truly sorry for any inconvenience caused.
Please keep in mind that we take your concerns seriously, and I am here to gather more information about your situation, including your spa serial number. Rest assured, I will get back to you as soon as possible.
We at Hot Spring Spas are committed to providing top-notch customer service and will ensure that you are completely satisfied with our service. It is unacceptable to replace parts repeatedly without resolution; if there is a known issue, we work with the dealers to provide a resolution.
Thank you for reaching out to us, and I hope to make things better for you soon.
Please keep in mind that we take your concerns seriously, and I am here to gather more information about your situation, including your spa serial number. Rest assured, I will get back to you as soon as possible.
We at Hot Spring Spas are committed to providing top-notch customer service and will ensure that you are completely satisfied with our service. It is unacceptable to replace parts repeatedly without resolution; if there is a known issue, we work with the dealers to provide a resolution.
Thank you for reaching out to us, and I hope to make things better for you soon.
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Review 49 for Grandee
Average Rating:
5
/
5
Luxury and Wellness
TheVailBakers
from Vail
Age:55-65
PostedSeptember 22, 2023
At my age {58} and living in a ski town, my body has benefited immensely from my HotSpring spa. Morning sunrises are enhanced when watching them from my hot tub. The starry nights in the mountains seem even more bright while soaking. Even better are my ski days when I can rejuvenate after making turns all day. Our 4 kids and their spouses love coming home most weekends during ski season and our HotSpring spa is a gathering place to relive the day on the mountain. One of the best purchases I have ever made!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 50 for Grandee
Average Rating:
5
/
5
Grandee Tub is well worth it
SoniaG
from Temecula CA
Age:55-65
PostedSeptember 5, 2023
This tub has all the bells and whistles that are needed.
I wish I was given the option to purchase the feature to control the tub wirelessly. The only drawback IMO is if the tub needs to be serviced, there shouldn't be a charge for a service call.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 51 for Grandee
Average Rating:
5
/
5
Lovin’ our tub.
MaximilianWA
from Pasco, WA
Age:Over 65
PostedAugust 21, 2023
Great all around. We are enjoying our hot tub and look forward to sitting in it during a snow storm this winter!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 52 for Grandee
Average Rating:
5
/
5
HotSpring Happy
TK
from CO
Age:55-65
PostedAugust 21, 2023
So far, so good! Perfect purchase for our new home. We love it and our bodies love it too.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 53 for Grandee
Average Rating:
5
/
5
Grandee is awesome
AlD
from New Paltz NY
Age:55-65
PostedAugust 20, 2023
I should have never waited so long to get the Grandee. My family and myself enjoy it every day. It's amazing jets and water quality make it such a pleasure to use. Water care is really simple as well and I am the envy of all my friends when they see the spa and the water.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 54 for Grandee
Average Rating:
1
/
5
Worst Purchase Ever
Alane
from Detroit, Mi
Age:45-54
PostedJuly 30, 2023
My unit is 5-6 years old now. Repairs started within first two months (I believe it was within the first 4 weeks but am being generous here) and have continued to this day. I have had: rusted jets replaced, pillow cushions replaced, controller replaced 3-4 times, heater replaced (needs new one again now), ACE system replaced every 18 months, speakers replaced, control panel replaced (I believe that is what it is called) and these are just the FEW items that come to mind. Currently, I am waiting service to replace light which is leaking my unit out, a heater replacement and possibly another ACE salt system replacement which they cannot currently assess due to state of the unit. I previously asked for a replacement unit multiple times, while I was still in warranty, but I was denied. I am now on a mission to share my misery and experience with every person possible. I am in a couple HotSpring customer chats and it appears many owners of newer tubs are very unhappy while owners of older units (6+ years old) seem to have gotten better quality units. Not all seem as horrible as mine though. I spent $17k to purchase this unit and have put almost that much into it in repairs. I HATE THIS TUB!
Comfort:
3
/
5
Quality:
1
/
5
Ease of Water Care:
1
/
5
Value:
1
/
5
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Review 55 for Grandee
Average Rating:
5
/
5
Roomy spa
Skipper
from Wautoma, WI
Age:Over 65
PostedJuly 28, 2023
Glad I went to this size, Lots of variety for seating. Room for all the grandkids.
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
3
/
5
Value:
4
/
5
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Review 56 for Grandee
Average Rating:
5
/
5
I love our new Grandee
Evan970
from Severance, CO
Age:35-44
PostedJuly 20, 2023
I have had other spas in the past from other brands, but nothing comes close to the Grandee. I am very happy with this spa. My family spends a lot of quality time in our Grandee, which I love. I'm very pleased with how easy it is to maintain. Our water is always crystal clear, which is a big deal for me. I love the filtration system of the Grandee.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 57 for Grandee
Average Rating:
1
/
5
Very poor quality, very expensive repairs required for leaks just as warranty expired
DavidP
from New Hampshire
Age:55-65
PostedJuly 19, 2023
I purchased a Grande in June of 2018. In June of 2023 the hot tub started leaking. I waited a few weeks to call the dealer, and now the warranty expired. I was told this product would last 15-20 years. This product is very poor quality. The tub requires $5,000 worth of repairs to fix leaks. Interesting that this happened just as the warranty expired. Do not buy a Hot Springs product.
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, August 14, 2023
I understand your frustration and apologize for the leak in your spa. Although most of our spa owners have them for decades, leaks can happen and are usually easily remedied. I will contact you to see how I can help.
Thank you for bringing up the importance of reporting issues immediately, as repairs may still be covered even after the warranty has expired.
As the manufacturer of the Hot Spring Spa and provider of the warranty, we value communication and aim to provide high-quality products and support to our customers and dealers.
Thank you for reaching out and sharing your experience, and I look forward to working with you soon.
Thank you for bringing up the importance of reporting issues immediately, as repairs may still be covered even after the warranty has expired.
As the manufacturer of the Hot Spring Spa and provider of the warranty, we value communication and aim to provide high-quality products and support to our customers and dealers.
Thank you for reaching out and sharing your experience, and I look forward to working with you soon.
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Review 58 for Grandee
Average Rating:
5
/
5
Grandee
Lou
from Carnation, WA
Age:45-54
PostedJune 18, 2023
This is our third hot tub from Hot Spring and the new 2023 Grandee is absolutely amazing and the best spa we’ve ever owned. Everyday we are thankful for the time together in the hot tub. Love it!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 59 for Grandee
Average Rating:
1
/
5
Hot Springs Grandee
Joe
from Baltimore, Maryland
Age:55-65
PostedJune 17, 2023
This is the biggest mistake I have ever made buying this spa.
Been broken for over 3 years and cannot get anyone to try to fix it.
Very unhappy!!!!!!!!
Been broken for over 3 years and cannot get anyone to try to fix it.
Very unhappy!!!!!!!!
Comfort:
1
/
5
Quality:
1
/
5
Ease of Water Care:
5
/
5
Value:
1
/
5
By Customer Service Hot Spring Vanessa, June 20, 2023
Oh my! Not able to use the spa for so long. There must be more to this, and I want to know about it. Please look for an email from me.
Thank you for taking the time to reach out, and I look forward to working with you soon.
Thank you for taking the time to reach out, and I look forward to working with you soon.
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Review 60 for Grandee
Average Rating:
5
/
5
Grandee for relaxation
SCLarry
from Lancaster SC
Age:55-65
PostedJune 6, 2023
We have a Grandee which is our first Hot Springs spa. The initial setup was straightforward and we have found the salt system easy to navigate despite using bromine in our previous spas. The spa has been great for relaxation and relieving sore muscles.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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