Customer Reviews for Highlife® Grandee

Highlife® Grandee

7 adults
8'4" x 7'7" x 38" / 2.54m x 2.31m x .97m
450 gallons / 1,700 liters

Average Customer Rating:

4.4

out of

(319 Reviews)

Rating breakdown 319 reviews

5 Stars

242

4 Stars

3 Stars

2 Stars

1 Star

1 out of 1(100%)reviewers recommend this productbrand.

Customer Reviews for Grandee

Review 61 for Grandee

Average Rating:

5 / 5

Great spa

JPG

from Hopewell Jct, NY

Age:55-65

PostedJune 5, 2023

Love our new spa! We really like the remote control and the ability to change features with the push of a button

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 62 for Grandee

Average Rating:

5 / 5

Love this spa!

Britan7

from Flagler Beach, FL

Age:55-65

PostedJune 5, 2023

This spa is like having a mini pool! Plenty of room for 7 people AND their feet!! The moving jets in the corner seats are awesome! We got the speaker system with ours and glad we did, now we don't have to blast out the neighbors with our music.

If you have the room this spa is amazing!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 63 for Grandee

Average Rating:

5 / 5

We love our Grandee

from Nashville, TN

Age:35-44

PostedMay 22, 2023

First hot tub. Was easy to setup and get water balanced. Have been in it at least 4-5 times per week since we got it. Husband loves it more than he imagined. It was me that wanted it most. Has helped with digestion, relaxation, sleep and stress relief. Only issue is keeping the foam down, but I think that is a us problem and not the hot tub. Working to figure it out or will need to dump and start over with new water.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 64 for Grandee

Average Rating:

5 / 5

Best Purchase I’ve Ever Made

Sue

from Charleston, SC

Age:55-65

PostedMay 15, 2023

I found set up to be fairly straightforward, the first few weeks require daily attention but I was able to use the spa from the very beginning. I come to really love my evenings relaxing, my skin feels terrific and I sleep better than ever. If you are debating, get off the fence, you won’t regret it!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 65 for Grandee

Average Rating:

5 / 5

the product was good quality and the service was great

Phil

from Rumson, NJ

Age:Over 65

PostedMay 8, 2023

this is our second Grandee, the first one lasted 29 years

Comfort:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 66 for Grandee

Average Rating:

1 / 5

worst investment

phil30

from Cape Cod

Age:55-65

PostedMay 7, 2023

Spa heats up very slowly, under powered. Can't hold temperature at cold temperatures 45 F or below.

I had the smaller Vanguard previously and it had a more powerful heater than the much larger Grandee.

The controller/remote is the biggest problem with the tub. It is simply horrible. I have multiple videos of it NOT working. It has been a huge headache.

I have asked to have it replaced a number of times. I have gotten nowhere.

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

1 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, May 8, 2023

Thank you for contacting us about your spa experience. I'm sorry to hear that you're having trouble with the spa's heat. The temperature of the spa can be affected by factors such as the outside temperature and the duration of the jets' operation. It's worth noting that both the Grandee and Vanguard models have the same kilowatt heater, but the size of the spa can also play a role.
We want to make sure that your spa experience is enjoyable and hassle-free, so please let me know how I can assist you further.

hotspring_brand

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Review 67 for Grandee

Average Rating:

5 / 5

Replaced 19 year old grande

TD1955

from KCMO

Age:Over 65

PostedApril 26, 2023

This is our second grande and what a big difference on all of the upgrades and comfort. I was concerned that the new control was going to be a challenge but it’s very easy to use

Hot springs is the only brand we looked at and the grande has met all of our needs and expectations it was an easy decision

Our dealer in Kansas City has always treated us above and beyond expectations

Ted and Marilyn

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 68 for Grandee

Average Rating:

5 / 5

Great Grandee

DaveZ

from Casa Grande, Arizona

Age:Over 65

PostedApril 26, 2023

Large enough for the whole family to get into together. Nice variation of jet configurations and levels of intensity.
Large filtration system and salt system keeps water quality high.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 69 for Grandee

Average Rating:

5 / 5

Insanely good!!

Kyle888

from Issaquah

Age:35-44

PostedApril 13, 2023

Had my Grandee since Aug 2022 and used it each night without fail. After a long day at the office or gym the Moto massages are great and the pop up surround sound for some chill music is the cherry on top of the cake! Easy to look after being the saltwater model. Highly recommend

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 70 for Grandee

Average Rating:

5 / 5

Grandee

Will

from OR

Age:Over 65

PostedMarch 2, 2023

I bought my first Grandee in 1993 from these same folks in Eugene, OR. Back then it was called Onsen Hot Springs, now Hot Springs of Eugene. Many of the same people have helped me for years to maintain my original tub which lasted 30 years, with daily use. What an Amazing value. It speaks of a quality product but also of the people. I bought the latest version of the Grandee with the Salt water option and love it. The new tub is now 38" deep vs 36" old version with improved jets. I can't recommend this product enough and the fine people who stand behind it. So refreshing in today's world.........
WTD Florence, OR

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 71 for Grandee

Average Rating:

3 / 5

Access

Dave

from Northwest Florida

Age:Over 65

PostedFebruary 17, 2023

There is no good place to enter and exit the spa. All sides of the spa have seats and no level spot to stand on while entering or leaving the spa.

Comfort:

4 / 5

Quality:

4 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

3 / 5

Value:

3 / 5

By Customer Service Hot Spring Vanessa, May 9, 2023

Ensuring spa safety is crucial, and we strive to make entering and exiting the spa a seamless experience for spa-goers.
The Grandee Spa features a cool-down seat located at the front of the spa. This seat is elevated and flat, making it an excellent option for stepping into the spa. Additionally, using a handrail alongside the seat will ensure extra stability and safety. Some individuals also opt to wear water shoes for added reassurance.

I hope these suggestions will enhance your spa experience. Thank you for bringing up this important topic within the spa community.

Happy Hot Tubbing!
hotspring_brand

-3points

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Review 72 for Grandee

Average Rating:

5 / 5

Great Tub

KCMOCraig

from Kansas City, Missouri

Age:Over 65

PostedJanuary 28, 2023

First - this is the top of the line tub. So it’s not the cheapest tub you will find. Quality is great. Maintaining water quality is easy. Easily accommodates 4-5 people and can handle up to 7 people, but 7 is a little snug.

Be sure to spend the time ( and money) to get a really good base for it to sit on. Ours is a base of 4” concrete with 1 1/2 “ pavers on the concrete.

The 1 big negative was the amount of time it took yo get the tub. We ordered it in January and it was delivered in November. Yep - over 10 months. Delivery , setup and support from dealer on getting it started was excellent. Before buying a tub be sure yo check out the dealer. Having a great dealer to work with is as important as buying a quality tub.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

3 / 5

Value:

3 / 5

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Review 73 for Grandee

Average Rating:

2 / 5

Poor quality frame construction

Timmay

from Oregon

Age:55-65

PostedJanuary 26, 2023

I have owned Grandee for 5 years. The lights stopped working correctly within a year, the massage jets within 2 years. Now, the frame is pulling apart causing the siding to fall off. The frame is NOT a polymer as advertised. It is a series of 20 inch 1x3 pine slats (not even pressure treated) stapled end-to-end to create long frame members. Now these staples are pulling apart. Customer service just told me to find a carpenter. Happy to send photos to anyone interested.

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

2 / 5

By Customer Service Hot Spring Vanessa, March 14, 2023

Thank you for sharing your spa experience. I am sorry to hear it hasn't been ideal. I want to know more about it and see how I can help.
Please look for an email from me. I look forward to working with you soon.

hotspring_brand

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Review 74 for Grandee

Average Rating:

1 / 5

Nothing but problems

MTH75

from Chalfont, PA

Age:45-54

PostedJanuary 3, 2023

We have now owned the Grandee for a 6 years and it’s been one headache after another. It’s beautiful and comfortable, but a real service nightmare. We have replaced the controller 3 times now and it’s bad again. At $700 a pop, it’s unacceptable. The lights have needed to be replaced twice. In the first 3 years the circulator pump went bad twice. This is our 4th hot tub, so we are experienced owners. We have never had so many issues with any other tub. Unfortunately it’s our first and last Hot Springs tub, which stinks, because it’s nice when it’s not having issues. The company needs to get their act together with regard to the wireless control panel, or at least make a wired panel that can replace their problematic panel. There is a reason that the warranty on it is so short!

Comfort:

3 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

By Customer Service Hot Spring Kylie, April 27, 2023

Thank you for reaching out with your review. I am sorry for the frustration around the controller for your spa. We'd like to look into this for you and see how we might be able to help.

I'll be reaching out to you via email for additional information. We'll also be sure that your feedback is passed along as well. You can also find more information if needed about your warranty on our website here: https://www.hotspring.com/owners/warranty

I look forward to working with you.

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

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Review 75 for Grandee

Average Rating:

2 / 5

Not sure yet. 1st week has been a nightmare to maintain

Sammy33

from San Antonio

Age:55-65

PostedDecember 25, 2022

I live in San Antonio, Tx. I’ve only had the spa 2 weeks. I
still believe I made a good purchase even though I’ve had major problems trying to get help on how to maintain the water quality.

To be fair, I have no experience with cleaning pools or keeping a spa clean and sanitized but I would think I would not be the only one that would fall in this category.

The folks that were contracted by my dealer to deliver the tub, did a great job installing it but did a very poor job of explaining the upkeep.

After a day when the lights on the case started flashing letting me know something was wrong, I called the salesman I bought it from for help and of course he referred me back to the guys that installed it.

Those guys never answered. So, I texted them with detailed qs. Hours later, I got a text back to check the levels with the strips they left which I had already done after YouTubeing my question. The dealer and his installers were absolutely no help whatsoever. My wife and I got in it 2 times. After about a week, the water started turning green.

After adding chemicals by following YouTube instructions, I gave up. Nothing was working and I felt the problem was getting worse. My wife wanted to send the hot tub back since we paid just under $14k for it with absolutely NO SUPPORT whatsoever.

I finally went to my neighbor since he had a pool and he suggested to take a water sample to Leslie Pool. I did that the next day and they thoroughly coached me how to add chemicals, how to maintain it and gave me the recipe needed to get the water back to normal on my tub without having to drain it.

The service from the San Antonio dealer I bought it from has been very poor. I feel once they sold me the hot tub, they disappeared.

The folks that dropped off and installed the tub did not even include the separate owners manual for the fresh water salt system which I later learned had to be activated to keep the water self chlorinated which is part of the reason it turned green.

I had to download the the owners manual off the internet.

Several of the Hot Springs videos I later saw said that they should’ve given me a checklist on what they went over. I never got a checklist.

I think the tub is great but the service after the sale has been poor to say the least.

Comfort:

4 / 5

Quality:

4 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

3 / 5

Value:

3 / 5

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Review 76 for Grandee

Average Rating:

5 / 5

I Love My Spa!

NT1975

from Duxbury, VT

Age:45-54

PostedDecember 19, 2022

I use my hot tub almost daily and it is very easy to maintain the water. The motto jets are my favorite and definitely take the tension away. The cover lift is amazing with the winter weather it is much easier to move the cover on and off without shoveling a ton of snow around the hot tub. I have friends and family come over and enjoy it with me and it is nice and roomy, 4 people can very comfortably rest in the tub without worrying about being on top of someone else. I also love that the jets can be turned up or down to accommodate different moods. The lighting is great at night and overall, I am very happy with my purchase. It is an investment in my health, and I look forward to enjoying it for many years!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 77 for Grandee

Average Rating:

1 / 5

Remote Control Needs to be Recalled

Kim123

from Washington State

Age:45-54

PostedDecember 18, 2022

We bought this top of the line hot tub to relax after moving back into our house after two years from a house fire. We bought it to relax and it is anything but relaxing! After waiting 8 months to get it delivered, the remote immediately stopped working. We could not control anything! The screen went blank when we were in the tub and were unable to turn the jets off or control the temperature! In one year we have had FIVE remotes replaced. We were offered to have it hard-wired by drilling tacky holes in the brand new tub. The whole reason we chose this one was for the remote option! We could have spent 1000's less for an average tub! In one year, AT LEAST 12 weeks it was unusable! Apparently, after researching, this is a very common problem for this model and the tub should be RECALLED! GARBAGE! DO NOT SPEND THE MONEY!

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

By Customer Service Hot Spring Kylie, April 3, 2023

I'm sorry to hear about your disappointing experience with your hot tub. It sounds frustrating that the remote control has caused you so much trouble, and that the option of hard-wiring the tub is not an acceptable solution for you. It's understandable that you feel frustrated given the significant investment you made.

We'd like to help ensure that this has been resolved for you and look into your concerns. Please be on the lookout for an email from us. If you have further questions or concerns please call 800-999-4688 ext 8432 or email our customer care team at CustomerService@Watkinsmfg.com.

Thank you for taking the time to reach out to us and provide us with your feedback. We look forward to working with you and ensuring that you are able to relax in your spa.

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

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Review 78 for Grandee

Average Rating:

5 / 5

Third Grandee

Fleethoneybee

from North Carolina

Age:Over 65

PostedDecember 18, 2022

Quality spa, no one else comes close with quality and warranty, service is excellent as well, options for sanitizing will fit your needs and lifestyle. Only one tweak I would request. Jet stream jets used to be below a corner seat which allowed good massage of calf muscles. New design has no seat behind them, consider going back to what worked.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 79 for Grandee

Average Rating:

5 / 5

THE ABSOLUTE BEAST OF A HOT TUB!!!

Kylester88

Top 25 contributor
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Top 25 contributor

from Issaquah,WA

Age:25-34

PostedDecember 17, 2022

This is the most amazing purchase I made in 2022. I waited 8 months for this to arrive due to being made but it was so worth the wait. Hot Springs have been amazing and the social media team on Instagram are amazing!!! The Moto-Massages are unreal I have never had a real massage but now I never need one when I can sit in my Grandee jets doing the massage with a glass of Prosecco #ThisIsTheLife all my family and friends agree it's the best tub they have ever been in. The lighting system is great and the speakers are for sure worth the add on. The sub-woofer shakes my deck so that means it's perfect! lol.. If you are on the edge about this just go for it #YOLO it will be the best decision you ever make! Rain, Sun, Wind, Snow you can use it all year round. The Salt Water is so nice on my skin too! It's perfection!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 80 for Grandee

Average Rating:

1 / 5

Overall dated design and salt system does not work

John123

from Cincinnati

Age:45-54

PostedDecember 13, 2022

The salt system is maybe OK if you don’t use the spa daily. However, if you want safe water and plan to use the spa daily go with a traditional chlorine set up. Even with minimal use, the salt system produced negligible amounts of chlorine which can lead to very unsafe conditions. After months of fighting with the salt system, we opted to return the spa as we were constantly adding chemicals. Additionally, over the course of 2 months, we had multiple issues with the pumps, cover, controller. It seems to me that Hotsprings is all
marketing and living on its past reputation of quality…these spas are poorly constructed and are well below the standards of other spas in this price point.

Comfort:

3 / 5

Quality:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

By Customer Service Hot Spring Kylie, April 27, 2023

Thank you for reaching out with your feedback. We'd like to help ensure that you are getting the most out of your spa. The FreshWater Salt System can be wonderful for daily use. Everyone has different preferences on water systems though. We offer more information on the options on our website here: https://www.hotspring.com/learning-center/water-care#water-care_types

It does sound like you ended up returning your spa and we're very sorry to hear this. We hope that you have been able to find the perfect spa to fit your needs. Please be on the lookout for an email from us. We'd like to reach out to see if we can assist in any way and be sure that your feedback has been addressed.

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

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