Customer Reviews for Highlife® Grandee

Highlife® Grandee

7 adults
8'4" x 7'7" x 38" / 2.54m x 2.31m x .97m
450 gallons / 1,700 liters

Average Customer Rating:

4.3

out of

(345 Reviews)

Rating breakdown 345 reviews

5 Stars

257

4 Stars

3 Stars

2 Stars

1 Star

1 out of 1(100%)reviewers recommend this productbrand.

Customer Reviews for Grandee

Review 81 for Grandee

Average Rating:

5 / 5

Roomy spa

Skipper

from Wautoma, WI

Age:Over 65

PostedJuly 28, 2023

Glad I went to this size, Lots of variety for seating. Room for all the grandkids.

Quality:

4 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

3 / 5

Value:

4 / 5

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Review 82 for Grandee

Average Rating:

5 / 5

I love our new Grandee

Evan970

from Severance, CO

Age:35-44

PostedJuly 20, 2023

I have had other spas in the past from other brands, but nothing comes close to the Grandee. I am very happy with this spa. My family spends a lot of quality time in our Grandee, which I love. I'm very pleased with how easy it is to maintain. Our water is always crystal clear, which is a big deal for me. I love the filtration system of the Grandee.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 83 for Grandee

Average Rating:

1 / 5

Very poor quality, very expensive repairs required for leaks just as warranty expired

DavidP

from New Hampshire

Age:55-65

PostedJuly 19, 2023

I purchased a Grande in June of 2018. In June of 2023 the hot tub started leaking. I waited a few weeks to call the dealer, and now the warranty expired. I was told this product would last 15-20 years. This product is very poor quality. The tub requires $5,000 worth of repairs to fix leaks. Interesting that this happened just as the warranty expired. Do not buy a Hot Springs product.

Comfort:

5 / 5

Quality:

1 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

3 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, August 14, 2023

I understand your frustration and apologize for the leak in your spa. Although most of our spa owners have them for decades, leaks can happen and are usually easily remedied. I will contact you to see how I can help.
Thank you for bringing up the importance of reporting issues immediately, as repairs may still be covered even after the warranty has expired.
As the manufacturer of the Hot Spring Spa and provider of the warranty, we value communication and aim to provide high-quality products and support to our customers and dealers.
Thank you for reaching out and sharing your experience, and I look forward to working with you soon.

hotspring_brand

+2points

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Review 84 for Grandee

Average Rating:

5 / 5

Grandee

Lou

from Carnation, WA

Age:45-54

PostedJune 18, 2023

This is our third hot tub from Hot Spring and the new 2023 Grandee is absolutely amazing and the best spa we’ve ever owned. Everyday we are thankful for the time together in the hot tub. Love it!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 85 for Grandee

Average Rating:

1 / 5

Hot Springs Grandee

Joe

from Baltimore, Maryland

Age:55-65

PostedJune 17, 2023

This is the biggest mistake I have ever made buying this spa.
Been broken for over 3 years and cannot get anyone to try to fix it.
Very unhappy!!!!!!!!

Comfort:

1 / 5

Quality:

1 / 5

Ease of Water Care:

5 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, June 20, 2023

Oh my! Not able to use the spa for so long. There must be more to this, and I want to know about it. Please look for an email from me.
Thank you for taking the time to reach out, and I look forward to working with you soon. hotspring_brand

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Review 86 for Grandee

Average Rating:

5 / 5

Grandee for relaxation

SCLarry

from Lancaster SC

Age:55-65

PostedJune 6, 2023

We have a Grandee which is our first Hot Springs spa. The initial setup was straightforward and we have found the salt system easy to navigate despite using bromine in our previous spas. The spa has been great for relaxation and relieving sore muscles.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 87 for Grandee

Average Rating:

5 / 5

Great spa

JPG

from Hopewell Jct, NY

Age:55-65

PostedJune 5, 2023

Love our new spa! We really like the remote control and the ability to change features with the push of a button

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 88 for Grandee

Average Rating:

5 / 5

Love this spa!

Britan7

from Flagler Beach, FL

Age:55-65

PostedJune 5, 2023

This spa is like having a mini pool! Plenty of room for 7 people AND their feet!! The moving jets in the corner seats are awesome! We got the speaker system with ours and glad we did, now we don't have to blast out the neighbors with our music.

If you have the room this spa is amazing!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 89 for Grandee

Average Rating:

5 / 5

We love our Grandee

from Nashville, TN

Age:35-44

PostedMay 22, 2023

First hot tub. Was easy to setup and get water balanced. Have been in it at least 4-5 times per week since we got it. Husband loves it more than he imagined. It was me that wanted it most. Has helped with digestion, relaxation, sleep and stress relief. Only issue is keeping the foam down, but I think that is a us problem and not the hot tub. Working to figure it out or will need to dump and start over with new water.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 90 for Grandee

Average Rating:

5 / 5

Best Purchase I’ve Ever Made

Sue

from Charleston, SC

Age:55-65

PostedMay 15, 2023

I found set up to be fairly straightforward, the first few weeks require daily attention but I was able to use the spa from the very beginning. I come to really love my evenings relaxing, my skin feels terrific and I sleep better than ever. If you are debating, get off the fence, you won’t regret it!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 91 for Grandee

Average Rating:

5 / 5

the product was good quality and the service was great

Phil

from Rumson, NJ

Age:Over 65

PostedMay 8, 2023

this is our second Grandee, the first one lasted 29 years

Comfort:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 92 for Grandee

Average Rating:

1 / 5

worst investment

phil30

from Cape Cod

Age:55-65

PostedMay 7, 2023

Spa heats up very slowly, under powered. Can't hold temperature at cold temperatures 45 F or below.

I had the smaller Vanguard previously and it had a more powerful heater than the much larger Grandee.

The controller/remote is the biggest problem with the tub. It is simply horrible. I have multiple videos of it NOT working. It has been a huge headache.

I have asked to have it replaced a number of times. I have gotten nowhere.

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

1 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, May 8, 2023

Thank you for contacting us about your spa experience. I'm sorry to hear that you're having trouble with the spa's heat. The temperature of the spa can be affected by factors such as the outside temperature and the duration of the jets' operation. It's worth noting that both the Grandee and Vanguard models have the same kilowatt heater, but the size of the spa can also play a role.
We want to make sure that your spa experience is enjoyable and hassle-free, so please let me know how I can assist you further.

hotspring_brand

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Review 93 for Grandee

Average Rating:

5 / 5

Replaced 19 year old grande

TD1955

from KCMO

Age:Over 65

PostedApril 26, 2023

This is our second grande and what a big difference on all of the upgrades and comfort. I was concerned that the new control was going to be a challenge but it’s very easy to use

Hot springs is the only brand we looked at and the grande has met all of our needs and expectations it was an easy decision

Our dealer in Kansas City has always treated us above and beyond expectations

Ted and Marilyn

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 94 for Grandee

Average Rating:

5 / 5

Great Grandee

DaveZ

from Casa Grande, Arizona

Age:Over 65

PostedApril 26, 2023

Large enough for the whole family to get into together. Nice variation of jet configurations and levels of intensity.
Large filtration system and salt system keeps water quality high.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 95 for Grandee

Average Rating:

5 / 5

Insanely good!!

Kyle888

from Issaquah

Age:35-44

PostedApril 13, 2023

Had my Grandee since Aug 2022 and used it each night without fail. After a long day at the office or gym the Moto massages are great and the pop up surround sound for some chill music is the cherry on top of the cake! Easy to look after being the saltwater model. Highly recommend

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 96 for Grandee

Average Rating:

5 / 5

Grandee

Will

from OR

Age:Over 65

PostedMarch 2, 2023

I bought my first Grandee in 1993 from these same folks in Eugene, OR. Back then it was called Onsen Hot Springs, now Hot Springs of Eugene. Many of the same people have helped me for years to maintain my original tub which lasted 30 years, with daily use. What an Amazing value. It speaks of a quality product but also of the people. I bought the latest version of the Grandee with the Salt water option and love it. The new tub is now 38" deep vs 36" old version with improved jets. I can't recommend this product enough and the fine people who stand behind it. So refreshing in today's world.........
WTD Florence, OR

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 97 for Grandee

Average Rating:

3 / 5

Access

Dave

from Northwest Florida

Age:Over 65

PostedFebruary 17, 2023

There is no good place to enter and exit the spa. All sides of the spa have seats and no level spot to stand on while entering or leaving the spa.

Comfort:

4 / 5

Quality:

4 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

3 / 5

Value:

3 / 5

By Customer Service Hot Spring Vanessa, May 9, 2023

Ensuring spa safety is crucial, and we strive to make entering and exiting the spa a seamless experience for spa-goers.
The Grandee Spa features a cool-down seat located at the front of the spa. This seat is elevated and flat, making it an excellent option for stepping into the spa. Additionally, using a handrail alongside the seat will ensure extra stability and safety. Some individuals also opt to wear water shoes for added reassurance.

I hope these suggestions will enhance your spa experience. Thank you for bringing up this important topic within the spa community.

Happy Hot Tubbing!
hotspring_brand

-3points

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Review 98 for Grandee

Average Rating:

5 / 5

Great Tub

KCMOCraig

from Kansas City, Missouri

Age:Over 65

PostedJanuary 28, 2023

First - this is the top of the line tub. So it’s not the cheapest tub you will find. Quality is great. Maintaining water quality is easy. Easily accommodates 4-5 people and can handle up to 7 people, but 7 is a little snug.

Be sure to spend the time ( and money) to get a really good base for it to sit on. Ours is a base of 4” concrete with 1 1/2 “ pavers on the concrete.

The 1 big negative was the amount of time it took yo get the tub. We ordered it in January and it was delivered in November. Yep - over 10 months. Delivery , setup and support from dealer on getting it started was excellent. Before buying a tub be sure yo check out the dealer. Having a great dealer to work with is as important as buying a quality tub.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

3 / 5

Value:

3 / 5

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Review 99 for Grandee

Average Rating:

2 / 5

Poor quality frame construction

Timmay

from Oregon

Age:55-65

PostedJanuary 26, 2023

I have owned Grandee for 5 years. The lights stopped working correctly within a year, the massage jets within 2 years. Now, the frame is pulling apart causing the siding to fall off. The frame is NOT a polymer as advertised. It is a series of 20 inch 1x3 pine slats (not even pressure treated) stapled end-to-end to create long frame members. Now these staples are pulling apart. Customer service just told me to find a carpenter. Happy to send photos to anyone interested.

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

2 / 5

By Customer Service Hot Spring Vanessa, March 14, 2023

Thank you for sharing your spa experience. I am sorry to hear it hasn't been ideal. I want to know more about it and see how I can help.
Please look for an email from me. I look forward to working with you soon.

hotspring_brand

-1point

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Review 100 for Grandee

Average Rating:

1 / 5

Nothing but problems

MTH75

from Chalfont, PA

Age:45-54

PostedJanuary 3, 2023

We have now owned the Grandee for a 6 years and it’s been one headache after another. It’s beautiful and comfortable, but a real service nightmare. We have replaced the controller 3 times now and it’s bad again. At $700 a pop, it’s unacceptable. The lights have needed to be replaced twice. In the first 3 years the circulator pump went bad twice. This is our 4th hot tub, so we are experienced owners. We have never had so many issues with any other tub. Unfortunately it’s our first and last Hot Springs tub, which stinks, because it’s nice when it’s not having issues. The company needs to get their act together with regard to the wireless control panel, or at least make a wired panel that can replace their problematic panel. There is a reason that the warranty on it is so short!

Comfort:

3 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

By Customer Service Hot Spring Kylie, April 27, 2023

Thank you for reaching out with your review. I am sorry for the frustration around the controller for your spa. We'd like to look into this for you and see how we might be able to help.

I'll be reaching out to you via email for additional information. We'll also be sure that your feedback is passed along as well. You can also find more information if needed about your warranty on our website here: https://www.hotspring.com/owners/warranty

I look forward to working with you.

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

+3points

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