Customer Reviews for Highlife® Grandee

Highlife® Grandee

7 adults
8'4" x 7'7" x 38" / 2.54m x 2.31m x .97m
450 gallons / 1,700 liters

Average Customer Rating:

4.3

out of

(345 Reviews)

Rating breakdown 345 reviews

5 Stars

257

4 Stars

3 Stars

2 Stars

1 Star

1 out of 1(100%)reviewers recommend this productbrand.

Customer Reviews for Grandee

Review 101 for Grandee

Average Rating:

2 / 5

Not sure yet. 1st week has been a nightmare to maintain

Sammy33

from San Antonio

Age:55-65

PostedDecember 25, 2022

I live in San Antonio, Tx. I’ve only had the spa 2 weeks. I
still believe I made a good purchase even though I’ve had major problems trying to get help on how to maintain the water quality.

To be fair, I have no experience with cleaning pools or keeping a spa clean and sanitized but I would think I would not be the only one that would fall in this category.

The folks that were contracted by my dealer to deliver the tub, did a great job installing it but did a very poor job of explaining the upkeep.

After a day when the lights on the case started flashing letting me know something was wrong, I called the salesman I bought it from for help and of course he referred me back to the guys that installed it.

Those guys never answered. So, I texted them with detailed qs. Hours later, I got a text back to check the levels with the strips they left which I had already done after YouTubeing my question. The dealer and his installers were absolutely no help whatsoever. My wife and I got in it 2 times. After about a week, the water started turning green.

After adding chemicals by following YouTube instructions, I gave up. Nothing was working and I felt the problem was getting worse. My wife wanted to send the hot tub back since we paid just under $14k for it with absolutely NO SUPPORT whatsoever.

I finally went to my neighbor since he had a pool and he suggested to take a water sample to Leslie Pool. I did that the next day and they thoroughly coached me how to add chemicals, how to maintain it and gave me the recipe needed to get the water back to normal on my tub without having to drain it.

The service from the San Antonio dealer I bought it from has been very poor. I feel once they sold me the hot tub, they disappeared.

The folks that dropped off and installed the tub did not even include the separate owners manual for the fresh water salt system which I later learned had to be activated to keep the water self chlorinated which is part of the reason it turned green.

I had to download the the owners manual off the internet.

Several of the Hot Springs videos I later saw said that they should’ve given me a checklist on what they went over. I never got a checklist.

I think the tub is great but the service after the sale has been poor to say the least.

Comfort:

4 / 5

Quality:

4 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

3 / 5

Value:

3 / 5

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Review 102 for Grandee

Average Rating:

5 / 5

I Love My Spa!

NT1975

from Duxbury, VT

Age:45-54

PostedDecember 19, 2022

I use my hot tub almost daily and it is very easy to maintain the water. The motto jets are my favorite and definitely take the tension away. The cover lift is amazing with the winter weather it is much easier to move the cover on and off without shoveling a ton of snow around the hot tub. I have friends and family come over and enjoy it with me and it is nice and roomy, 4 people can very comfortably rest in the tub without worrying about being on top of someone else. I also love that the jets can be turned up or down to accommodate different moods. The lighting is great at night and overall, I am very happy with my purchase. It is an investment in my health, and I look forward to enjoying it for many years!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 103 for Grandee

Average Rating:

1 / 5

Remote Control Needs to be Recalled

Kim123

from Washington State

Age:45-54

PostedDecember 18, 2022

We bought this top of the line hot tub to relax after moving back into our house after two years from a house fire. We bought it to relax and it is anything but relaxing! After waiting 8 months to get it delivered, the remote immediately stopped working. We could not control anything! The screen went blank when we were in the tub and were unable to turn the jets off or control the temperature! In one year we have had FIVE remotes replaced. We were offered to have it hard-wired by drilling tacky holes in the brand new tub. The whole reason we chose this one was for the remote option! We could have spent 1000's less for an average tub! In one year, AT LEAST 12 weeks it was unusable! Apparently, after researching, this is a very common problem for this model and the tub should be RECALLED! GARBAGE! DO NOT SPEND THE MONEY!

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

By Customer Service Hot Spring Kylie, April 3, 2023

I'm sorry to hear about your disappointing experience with your hot tub. It sounds frustrating that the remote control has caused you so much trouble, and that the option of hard-wiring the tub is not an acceptable solution for you. It's understandable that you feel frustrated given the significant investment you made.

We'd like to help ensure that this has been resolved for you and look into your concerns. Please be on the lookout for an email from us. If you have further questions or concerns please call 800-999-4688 ext 8432 or email our customer care team at CustomerService@Watkinsmfg.com.

Thank you for taking the time to reach out to us and provide us with your feedback. We look forward to working with you and ensuring that you are able to relax in your spa.

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

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Review 104 for Grandee

Average Rating:

5 / 5

Third Grandee

Fleethoneybee

from North Carolina

Age:Over 65

PostedDecember 18, 2022

Quality spa, no one else comes close with quality and warranty, service is excellent as well, options for sanitizing will fit your needs and lifestyle. Only one tweak I would request. Jet stream jets used to be below a corner seat which allowed good massage of calf muscles. New design has no seat behind them, consider going back to what worked.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 105 for Grandee

Average Rating:

5 / 5

THE ABSOLUTE BEAST OF A HOT TUB!!!

Kylester88

Top 25 contributor
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Top 25 contributor

from Issaquah,WA

Age:25-34

PostedDecember 17, 2022

This is the most amazing purchase I made in 2022. I waited 8 months for this to arrive due to being made but it was so worth the wait. Hot Springs have been amazing and the social media team on Instagram are amazing!!! The Moto-Massages are unreal I have never had a real massage but now I never need one when I can sit in my Grandee jets doing the massage with a glass of Prosecco #ThisIsTheLife all my family and friends agree it's the best tub they have ever been in. The lighting system is great and the speakers are for sure worth the add on. The sub-woofer shakes my deck so that means it's perfect! lol.. If you are on the edge about this just go for it #YOLO it will be the best decision you ever make! Rain, Sun, Wind, Snow you can use it all year round. The Salt Water is so nice on my skin too! It's perfection!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 106 for Grandee

Average Rating:

1 / 5

Overall dated design and salt system does not work

John123

from Cincinnati

Age:45-54

PostedDecember 13, 2022

The salt system is maybe OK if you don’t use the spa daily. However, if you want safe water and plan to use the spa daily go with a traditional chlorine set up. Even with minimal use, the salt system produced negligible amounts of chlorine which can lead to very unsafe conditions. After months of fighting with the salt system, we opted to return the spa as we were constantly adding chemicals. Additionally, over the course of 2 months, we had multiple issues with the pumps, cover, controller. It seems to me that Hotsprings is all
marketing and living on its past reputation of quality…these spas are poorly constructed and are well below the standards of other spas in this price point.

Comfort:

3 / 5

Quality:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

By Customer Service Hot Spring Kylie, April 27, 2023

Thank you for reaching out with your feedback. We'd like to help ensure that you are getting the most out of your spa. The FreshWater Salt System can be wonderful for daily use. Everyone has different preferences on water systems though. We offer more information on the options on our website here: https://www.hotspring.com/learning-center/water-care#water-care_types

It does sound like you ended up returning your spa and we're very sorry to hear this. We hope that you have been able to find the perfect spa to fit your needs. Please be on the lookout for an email from us. We'd like to reach out to see if we can assist in any way and be sure that your feedback has been addressed.

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

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Review 107 for Grandee

Average Rating:

5 / 5

Finally pulled the trigger

MtTubLover

from Billings, MT

Age:45-54

PostedDecember 11, 2022

We have been thinking about getting a tub for a long time and finally pulled the trigger on a highlife Grandee. Scott and the whole crew were so helpful throughout the entire process. We are so happy to have everything up and running and we are enjoying benefits of soaking. Great family time and now my wife can get some relief from her bad back.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 108 for Grandee

Average Rating:

1 / 5

Leaking hot spring

Beth

from Hot Springs, Arkansas

Age:35-44

PostedDecember 10, 2022

The new hot spring we purchased and had professionally installed started leaking water on day one. The tub leaks from underneath. The company tried to repair the leak and the leak got worse causing water stains and algae to run over our porch and the rock exterior of our house. We have been dealing with this for several months now. It’s been a terrible experience. Our hope is to eventually get it replaced but I don’t have much faith in the quality of hot springs. I do not recommend this experience to anyone. It feels like a waste of a lot of money.

Comfort:

5 / 5

Quality:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

5 / 5

Value:

1 / 5

By Customer Service Hot Spring Kylie, January 16, 2023

Hi there, thank you for reaching out. We'd like to look into this for you and ensure that your concerns have been addressed. Please keep an eye out for an email from us so that we can get more details from you.

We know leaks are never fun and I'm so sorry that you seem to have encountered a leak with your spa. We're here to support you and your dealer in ensuring this has been resolved for you.

I look forward to working with you.
Kylie - Customer Care hotspring_brand

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Review 109 for Grandee

Average Rating:

5 / 5

More maintenance with salt feature

JLZ

from Glen Ellyn,Il

Age:Over 65

PostedDecember 5, 2022

Constantly adding ph down with the salt system. Didn’t have to add anything but chlorine with the ozone system in my 2008 Grandee

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 110 for Grandee

Average Rating:

5 / 5

Hot Springs Spa

MJC

from Sri Beach

Age:45-54

PostedNovember 16, 2022

Simply the best! I have been a fan of this company for over thirty years. The amount of enjoyment is hard to describe. Totally Awesome…..

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

3 / 5

Value:

5 / 5

Response from HotSpringBy Melissa, Customer Care, November 22, 2022

Thank you so much for being part of our Hot Spring family for over thirty years! Stay awesome! :)

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Review 111 for Grandee

Average Rating:

5 / 5

VERY NICE

JDD

from Bowling Green VA

Age:55-65

PostedNovember 14, 2022

We love the size of the tub and the salt water system is so easy to maintain.
Family really likes the two seat with the moving jets.
It says the tub is for 7 people but we get the whole family in it - 6 adults and 5 kids!!!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

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Review 112 for Grandee

Average Rating:

5 / 5

Grandee spa

Lori65

from Michigan

Age:Over 65

PostedNovember 13, 2022

Best purchase we ever made. Heather at The Hot Tub store was the best and still is.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

5 / 5

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Review 113 for Grandee

Average Rating:

5 / 5

This is one awesome spa!

Dan

from Morgan Utah

Age:55-65

PostedOctober 12, 2022

We took delivery of our spa about a month ago now and park thoroughly enjoying the forecast. The quality is incredible and so easy to take care of. We use it virtually every day and sometimes twice lol. Glad there is still a company that is concerned with quality.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 114 for Grandee

Average Rating:

3 / 5

Servicing

Emmy

from Sullivan County , NY

Age:Over 65

PostedOctober 9, 2022

I've been told that it is best to keep the hot tub going all winter but it is at a second home that will get little if any use over the winter. We are in an area with harsh winters. If I had understood it was not an option to drain and winterize the hot tub, I would not have made the purchase.

Comfort:

3 / 5

Quality:

3 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

3 / 5

Value:

2 / 5

By Customer Service Hot Spring Kylie, November 14, 2022

You can winterize your hot tub. We have information on how to do so on our blog. You can find that information here: https://www.hotspring.com/blog/how-to-winterize-your-hot-tub

To avoid damaging your spa, it's important to winterize it correctly. If you have any doubts about your ability to manage this on your own, hire a professional to do it for you. Your local dealer should be able to provide you with information on this.

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

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Review 115 for Grandee

Average Rating:

5 / 5

Pleasantly Surprised

DustyTheGoldenChild

from Texas

Age:55-65

PostedSeptember 25, 2022

We had a 20+ year-old Hot Spring spa Grandee. I was hesitant to get a new hot tub with the salt system. I wasn't sure I would understand how to keep it balanced. I've only had it for two months, but I'm pleasantly surprised how easy it has been to keep it balanced. We Love all the jets and the lighting in the spa. Highly recommend it. So glad we stayed with the Grandee, and I would recommend Hot Spring Spas.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 116 for Grandee

Average Rating:

2 / 5

Great when it works

Hunte14

from Gilbert, AZ

Age:35-44

PostedSeptember 3, 2022

I recently purchased a grandee spa from highlife collection. When it works it’s great. I was so excited and happy when it arrived. Unfortunately, I’ve had mine for almost 3 weeks and have only been able to use sporadically. On initial set up by the dealer, the water levels were off due to high phosphates. The dealers service company came out and advised the manufacturer didn’t clean it well and drained, cleaned the spa, then refilled with soft water. Next, a few days later they came back out as an error occurred on the screen and unable to keep tub on. They confirmed it was a broken temperature gauge and replaced. Next, I advised there were high levels of ph. I used ph down to finally get acceptable levels. Called service team again, advising low chlorine per 5 way strip showing little to no chlorine levels. They advised it’ll be ok as long as water is clear. A few days later, the water is very foggy and no chlorine generated still. I’ve tinkered with boosts and levels 7-9. I am now awaiting call back regarding the salt cell to see if it’s faulty or next steps. I will say everyone has been nice, but there are constant issues with the tub. Lastly, the cover was missing a snap of which causes it to balloon. The warranty will replace but will now take 4 months for replacement, which isn’t a big deal, but yet another inconvenience. When it works, I love this spa. The jets are great and being able to cool it in Arizona is wonderful. However, for the price point, there would be a reasonable expectation that it works consistently. It was intended as a stress reliever, but has been anything but that so far. I’m currently unable to use it and my family is very disappointed.

Comfort:

5 / 5

Quality:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

4 / 5

Value:

2 / 5

By Customer Service Hot Spring Kylie, September 23, 2022

Hi there,

Thank you for taking the time to leave your feedback on your spa. I'm sorry to hear that you've had these issues. Water chemistry can be frustrating at times and we'd like to help.

I've sent you an email so that I can get some more details and see how I can help support you and your dealer in resolving these concerns. I look forward to working with you and ensuring that you are getting the most out of your new spa.

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

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Review 117 for Grandee

Average Rating:

5 / 5

Love our Spa

from Utah

Age:35-44

PostedJuly 30, 2022

We’ve loved our spa. Once we got it set up it’s been super easy to keep clean and we use it almost daily. The quality is great and we’re very happy.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 118 for Grandee

Average Rating:

5 / 5

Our Needs

BK2022

from Dadeville, Alabama

Age:Over 65

PostedJuly 14, 2022

We loved our old HotSpring spa!!! That is why we only went back to Hughes Pools and specifically asked for the HotSpring line of spas. We trust this company and after we saw the new way they are now built we really wanted HotSpring! We love that they do not use wood and the new material will last longer. We had to get a large one due to health issues and the Grandee seemed like the right fit.
After it was set up, we really loved it!!
We did have to pay much more than we hoped for, but believe the quality is worth the money.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 119 for Grandee

Average Rating:

5 / 5

Love our spa

Shar

from Wind Gap Pennsylvania

Age:Over 65

PostedJuly 9, 2022

Beautiful spa! We were prior spa owners and after moving started shopping for a spa. Our old spa was more than 25 years old and did not move with us. I recommend salt water system, so easy to care for. Basically no other chemical needed. Shock occasionally for heavy bather load and children. Love the blue tooth speakers. So relaxing to play music and easy to use. Have not had back ache or neck issues since we have it. Use it every time I do gardening or house work. Feels so relaxing and massages all the aches away. Sleeping better too. Love the spa, no regrets!!

Comfort: