Customer Reviews for Highlife® Grandee

Highlife® Grandee

7 adults
8'4" x 7'7" x 38" / 2.54m x 2.31m x .97m
450 gallons / 1,700 liters

Average Customer Rating:

4.3

out of

(345 Reviews)

Rating breakdown 345 reviews

5 Stars

257

4 Stars

3 Stars

2 Stars

1 Star

1 out of 1(100%)reviewers recommend this productbrand.

Customer Reviews for Grandee

Review 121 for Grandee

Average Rating:

5 / 5

SO HAPPY

from Chicago

Age:35-44

PostedJune 13, 2022

Best decision ever! We love our spa. Really love the moto jets!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

+1point

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Review 122 for Grandee

Average Rating:

5 / 5

Outback Pool and Spa Grants Pass, Or

Smithy45

from Grants Pass, Or

Age:55-65

PostedJune 8, 2022

Our Grandee is amazing I have seen an increase in quality of life after just owning this tub for 7 days. The staff at Outback Pool and Spa are wonderful to deal with Savannah and Jason know the product and present options very well. We are glad to be apart of the Outback Pool family

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

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Review 123 for Grandee

Average Rating:

5 / 5

Best spa on the market

Softball19

from Mission Viejo, Ca

Age:55-65

PostedJune 4, 2022

This is my second Hot Spring Spa. I bought my first Hot Spring Spa in 1993. Before I bought my second HS spa I looked around at the other type spas but none out there compares to a Hot Spring Spa.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

0points

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Review 124 for Grandee

Average Rating:

4 / 5

Can’t control music

Andy

from Fitchburg, WI

PostedMay 29, 2022

We spent the extra money and got the built in blue tooth speaker system, which sounds fine. Problem is the handheld (waterproof) control pad doesn’t have the music icon so the music can only be controlled from my phone. I don’t bring my phone near the spa so I cannot adjust the volume or change the music unless I get out of the spa and go over to my phone. Huge inconvenience, made more frustrating by the fact that the owners manual shows the control pad with a music icon. When I contacted the dealer about this (Bachmann in Madison, WI), they told me the previous model of the spa included music control on the pad, but the new one no longer does. Why would they remove this feature? Would not have spent the money on the speakers had I known of this newly created flaw.

Comfort:

4 / 5

Quality:

4 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

4 / 5

Value:

3 / 5

By Customer Service Hot Spring Kylie, June 7, 2022

Thank you for your feedback. We really appreciate the time you took to provide that to us and I can completely understand your confusion.

I was able to confirm that as of January a newer Bluetooth system is being used and it would not have the icon showing on the control pad. The new system would only be controlled by your wireless device. Based on the timing of your spa shipping it's probable that it did go out with the new system. I've sent some info and a photo to reference to your dealer so that they can confirm and follow up for you. I've also passed this feedback along to my team.

I'll follow up with you privately as well to ensure that all your questions have been answered. Please feel free to reach out to us anytime.

Happy Hot Tubbing!
Kylie - Customer Care hotspring_brand

+2points

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Review 125 for Grandee

Average Rating:

4 / 5

Very Comfortable Hot Tub

Putrbug

from Maricopa, AZ

Age:55-65

PostedMay 25, 2022

The reason I purchased this hot tub is because I am tall, and it fit me very comfortable in the store. I love the pulsating corners. They feel great against my back.

Comfort:

5 / 5

Quality:

4 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

0points

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Review 126 for Grandee

Average Rating:

1 / 5

Spa doesn’t work

Kenneth

from New Braunfels

Age:55-65

PostedApril 29, 2022

Apparently bubbles form in the plumbing and it doesn’t work. They won’t fix it.

Comfort:

5 / 5

Quality:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

3 / 5

Value:

1 / 5

0points

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Review 127 for Grandee

Average Rating:

2 / 5

Good idea, poor execution

reefbob

from Cincinnati, OH

Age:55-65

PostedApril 6, 2022

Hot tub rendered useless due to Freshwater system. Replacement cartridges almost impossible to find unless willing to spend aa absolutely REDICULOUS amount for them. Will NEVER buy another Hotsprings spa if this issue isn't resolved soon.

Comfort:

3 / 5

Quality:

4 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

3 / 5

Value:

2 / 5

+1point

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Review 128 for Grandee

Average Rating:

5 / 5

The Best of the Best

WorthingX5

from Winchester, Ca

Age:45-54

PostedMarch 29, 2022

We love our HotSprings GRANDEE! Unfortunately we had to wait almost a year to get it due to C-19. Once we did though it has added so much to our backyard. We had a GRANDEE years ago and sold it after having to move. We regret that and so we had to get another one because we loved our old one so much. We believe the GRANDEE is the best and are very happy with it!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

+2points

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Review 129 for Grandee

Average Rating:

5 / 5

Best in Class

Jim

from North Carolina

PostedMarch 24, 2022

For features, quality and especially customer service this is the best in class. We have had Hot Springs since the mid 70s and will only have or recommend this brand.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

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Review 130 for Grandee

Average Rating:

5 / 5

Love Our Grandee

CubL

from Wilton Manors, FL

Age:45-54

PostedMarch 7, 2022

We love our Grandee, use it multiple times a day. The only challenge we consistently have is with the Freshwater Saltwater system, independent of whatever we do we get the High Level warnings. We've refilled and restarted it up, using the recommended salt and a new cartridge, still have the issue. Unsure how to address. But it works amazingly well and it's beyond what we could have expected.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

4 / 5

Value:

2 / 5

0points

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Review 131 for Grandee

Average Rating:

5 / 5

Excellent customer service

TB70

from Peterson, IA

Age:45-54

PostedFebruary 8, 2022

Colton at Agri-bolt in carroll is, hands down, the best at customer service. He has helped me a couple times over the telephone to get my grandee spa running just right. I could not be more impressed with his knowledge and professionalism.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

0points

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Review 132 for Grandee

Average Rating:

5 / 5

Best investment ever!

Staci22

from Harrison, MT

Age:45-54

PostedFebruary 7, 2022

Red McIntyre has been the most wonderful & professional Wellness Advocate! She has so much patience - from the very first meeting she answered the million + questions we had. From our first meeting gathering information, then scheduling our private soak experience and finally to ordering our dream hot tub she was the absolute best !! Red was excellent at communicating with us during the process of getting the hot tub wired by a licensed electrician. Touching base with us each step to making sure the electrical work was completed so she could schedule our delivery - she wanted us at the top of the delivery list as soon as the hot tub was received. The delivery team, Jake, Nate & Tom were very courteous & professional. Great at training & super helpful during set up to give us the 5 star spa experience! No detail was left out, everything promised was delivered! Red & Team did NOT disappoint. Highly recommend them for your Hot Tub purchase

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Value:

5 / 5

+1point

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Review 133 for Grandee

Average Rating:

5 / 5

2nd time around

bbs428

from Ozarks

Age:55-65

PostedJanuary 29, 2022

Our new home wasn’t complete without a spa so this time we purchased a Grande. It’s a perfect place to unwind and soothe away the aches and pains. We love it!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

+1point

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Review 134 for Grandee

Average Rating:

1 / 5

Looks great but missing key features and functionality

Jon

from FL

Age:Over 65

PostedJanuary 22, 2022

Looks, style, colors are exceptional but missing some features you would expect given the high-end price.
So what’s missing? Cup holders, use timer, easier access getting in and out of the tub with slip resistant steps, more colors & lighting controls and WiFi connectivity.
From a therapeutic point of view, it’s excellent! However, the controls knobs to regulate pressure is ridiculous. No rhyme or reason of what knob does what and on/off is backwards from a logical aspect. The control knobs are hard to turn on and off especially with wet hands.
The portable LED controller is nice but lacks functionality and sometimes unresponsive. The charging cradle is directly in the way of getting in and out of the tub. It has 4 short studs to align and hold the controller in place while charging and very uncomfortable if you need to sit on the ledge to get in or out. There are 2 other places it could have been placed and if it was WiFi compatible you might not need a controller at all. We started out with the salt system which was impossible to maintain and keep the water clear. The salt generator cartridge stop working after 6 weeks of use. Was told they would last 4-6 months before replacement was needed. The dealership did convert the hot tub to ozone for us at no additional charge.
Overall, I would not buy this hot tube again with this many common sense shortcomings. I hope the time and effort to write this review doesn’t fall on deaf ears.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

5 / 5

Value:

1 / 5

+3points

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Review 135 for Grandee

Average Rating:

5 / 5

Grandee

1234

from FL

PostedJanuary 17, 2022

We purchased our HotSpring Hottub from Spa Ect. in Daytona Beach Florida. In Sales was Bonnie who was easy to get along with and Kevin who delivered the hot tub was very knowledgeable. We had a minor issue with the hookup and another Kevin stopped over on a Saturday to make the necessary update...Everything is working great and recommend anyone to purchase a HotSpring HotTub from Spa Ect.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 136 for Grandee

Average Rating:

5 / 5

Brilliant spa brilliant spa company

Andrew

from North Bend, WA

Age:45-54

PostedJanuary 11, 2022

This is my second spa and the biggest difference was Olympic Hot Tub. Excellent customer service and the installation went perfectly.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

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Review 137 for Grandee

Average Rating:

3 / 5

DID NOT MEET SOME EXPECTATIONS

ADOBEROSE

from FLORENCE AZ

Age:Over 65

PostedJanuary 10, 2022

VERY DISAPPOINTED IN THE EXCESSIVE TIME NEEDED FOR MAINTENANCE,. WATER QUALITY MUST HAVE SOMETHING TO DO WITH IT, BUT WE ARE WORKING CONSISTENTLY TO KEEP CHEMICALS BALANCED. WE EXPECTED A BETTER OWNER'S MANUAL. IT IS POORLY WRITTEN WITH WAY TOO MANY CROSS REFERENCES TO THE SALT WATER SYSTEM MANUAL. FOR EXAMPLE NOT SURE WHAT TO DO WHEN LEAVING TOWN FOR 5 DAYS OR WHEN LEAVING TOWN FOR A MOTNH. THIS PART STILL HAS US CONFUSED. A GLOSSARY OF TERMS WOULD HAVE BEEN A BIG HELP. MOST OF ALL, FOR WHAT WE PAID FOR THIS TUB I EXPECTED A MANUAL TO COVER THE GRNADEE AND NOT ALL THE OTHER TUBS. CHEAPLY DOWE. DOES NOT LIVE UP TO EXPECTATIONS.

Comfort:

4 / 5

Quality:

3 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

3 / 5

Value:

3 / 5

+2points

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Review 138 for Grandee

Average Rating:

3 / 5

Good but not best

Nicon23

from Sycamore, IL

Age:35-44

PostedDecember 25, 2021

Build and quality as expected (except the filter intake ALWAYS) getting stuck. The fresh water cell system appears to be worthless. I have had to shock our hot tub almost every time we get in after cycling the cell system and running it at a variety of levels trying to get the reaction to take. This has been extremely frustrating as I hate smell and feel of chlorine. Was the one reason we we went with hot springs over Jacuzzi. Buyer’s remorse I guess.

Comfort:

3 / 5

Quality:

4 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

3 / 5

Value:

4 / 5

+6points

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Review 139 for Grandee

Average Rating:

5 / 5

Powerful Jets and beautiful lights!

Amy

from Winter Park

Age:35-44

PostedDecember 9, 2021

We have been in our spa every single day! I love that I can customize the lights and the jets for just me by myself, or with all of our friends!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

0points

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Review 140 for Grandee

Average Rating:

4 / 5

Nice tub - water maintenance challenges

Grandee21

from Charlotte, NC

Age:35-44

PostedNovember 14, 2021

Salt water system having trouble after 2mo. Already had to replace titanium cartridge, salt system continuously shows low performance. Wireless battery doesn’t hold a charge for more than a couple mins. Again all within a couple months of new tub. Had to find another local service provider.

Comfort:

5 / 5

Quality:

4 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

4 / 5

Value:

3 / 5

+2points

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