Customer Reviews for Highlife® Grandee
Highlife® Grandee
- 7 adults
- 8'4" x 7'7" x 38" / 2.54m x 2.31m x .97m
- 450 gallons / 1,700 liters
Average Customer Rating:
4.4
out of 5
(320 Reviews)
Rating breakdown 320 reviews
5 Stars
243
4 Stars
25
3 Stars
13
2 Stars
11
1 Star
28
1 out of 1(100%)reviewers recommend this productbrand.
Customer Reviews for Grandee
Review 161 for Grandee
Average Rating:
3
/
5
Constant issues with saltwater system
Craig
from Macedonia, OH
Age:35-44
PostedJanuary 9, 2021
I've had my Grandee since October and have had nothing but issues with my saltwater system. Its supposed to be easy but it is not. I say this as a commerical pool operator. Cartridges have lasted 3 to 4 weeks instead of 4 months. Have been working with service department for 2 months and it's still not resolved.
Comfort:
5
/
5
Quality:
3
/
5
Ease of Water Care:
1
/
5
Energy Efficiency:
5
/
5
Value:
3
/
5
By Customer Service Hot Spring Chelsea Elam, January 13, 2021
Oh wow, I am sorry to hear of the hassle you've dealt with regarding your Freshwater Salt system. I am glad you are working with the local servicer to get answers. Please keep an eye out for an email from me as I would like to help in getting a solution here. Thank you for your review!
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Review 162 for Grandee
Average Rating:
3
/
5
A little expensive
Charlie
from Florida
Age:55-65
PostedNovember 21, 2020
Found it a little expensive for this type of Spa. Should have 100% disable veterans discount.
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
4
/
5
Value:
2
/
5
By Customer Service Hot Spring Vanessa, December 1, 2020
Thank you for your service and for considering Hot Spring Spas.
We have been manufacturing hot tubs for over 40 years. While we don't claim to be the least expensive, we know we have one of the best spas in the market. Many of our customers have their spas for decades and enjoy hot water therapy daily.
As the manufacturer, we financially support the warranty while the local dealer will be the ones to execute the service. The warranty covers parts and labor.
As it turns out, dealers have sole discretion to set actual prices, which will vary based on options, accessories, installation costs, destination charges, finance charges, taxes, and other local factors. Talk to your local dealer for your local price and to take advantage of ongoing promotions and offers.
We appreciate your feedback.
We have been manufacturing hot tubs for over 40 years. While we don't claim to be the least expensive, we know we have one of the best spas in the market. Many of our customers have their spas for decades and enjoy hot water therapy daily.
As the manufacturer, we financially support the warranty while the local dealer will be the ones to execute the service. The warranty covers parts and labor.
As it turns out, dealers have sole discretion to set actual prices, which will vary based on options, accessories, installation costs, destination charges, finance charges, taxes, and other local factors. Talk to your local dealer for your local price and to take advantage of ongoing promotions and offers.
We appreciate your feedback.
Thank you! You have successfully submitted a comment for this review.
Review 163 for Grandee
Average Rating:
5
/
5
Third Generation Grandee
MattT
from Petoskey, MI
Age:55-65
PostedNovember 21, 2020
This is our third Hot Spring Grandee since 1989. Our Grandee is a big part of our lives. Our children are now 28 and 24 years old. At 4-6 months old they were in the Grandee learning to swim, my wife was a swimming instructor with infants. We are now getting close to having grandchildren, they too will learn to swim in our new Grandee. Living on a lake in Northern Michigan it is vital that each generation is comfortable in the water.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, December 8, 2020
Thank you so much for your review! We appreciate you being a member of the Hot Spring family for so many years. We are excited for you to make more memories with your family in your spa.
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Review 164 for Grandee
Average Rating:
5
/
5
Love it
Slc
from Neeport
Age:55-65
PostedNovember 16, 2020
It's fun, comfortable and easy to use
Great purchase
Great purchase
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 165 for Grandee
Average Rating:
5
/
5
2 lbs time around
JohnnyStyz
from Spring Lake Heights
Age:55-65
PostedNovember 4, 2020
Purchased my 2nd hot springs tub and I love it.
Highly recommend Eatontown crew.
Highly recommend Eatontown crew.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 166 for Grandee
Average Rating:
5
/
5
Should have done this earlier in life!!!
Winner
from Texas
Age:Over 65
PostedNovember 2, 2020
Love the hot tub and the size of the Grandee. Would not have wanted anything smaller. It is just the two of us but it is heaven on earth. We have had it almost two months and in it everyday. So relaxing and the massage spots (King and Queen) are awesome. It is a rolling wave of water massaging your back. Love all the controls so the strength of the stream can be regulated. Feels so good in the Texas Fall weather. Love it...Love it...gotta have one.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, November 3, 2020
Thank you for your review! We are so happy to hear you are loving your Grandee!
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Review 167 for Grandee
Average Rating:
4
/
5
excellent tub
John
from Chesterland Ohio
Age:55-65
PostedNovember 2, 2020
My first Hot Springs Tub also a Grandee lasted 20 years! That's right 20 years. The only maintenance we ever did was to replace the heater and covers which I did myself.
As for the new one, the simplicity of the unit is great, jets are still the same after so may years. My only concern is the new technology. Is it really going to stand the test of time? The hand held controller, not a fan, not sure why controls just aren't on the unit. Already experiencing some lag when trying to turn on. Have also replaced the salt chlorinator for the firs time and it keeps wanting to test it and telling me it's time to replace. It's only been 2 weeks so I know it just didn't reset.
Other than that future concern, the tub is awesome. Cover could be a little thicker but good enough. Hope this tub lasts another 20 years!
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
By Customer Service Hot Spring Maria, January 29, 2021
Thank you for taking the time to provide your feedback. It is fantastic to hear how well you treated your Grandee! I appreciate your concern with technology; we are always looking to improve technology and our innovations awards speak for themselves. I want to share some great videos regarding water care:
https://www.hotspring.com/hot-tub-water-care/freshwater-salt-system
Have you reached out to your dealer regarding your handheld and water care? I will reach out to you both; look for an email from me. We wish you another 20 happy years of hot-tubbing to come!
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Review 168 for Grandee
Average Rating:
5
/
5
Best Spa we have ever had!
Scubadadsr
from NW Florida
Age:Over 65
PostedNovember 1, 2020
We have had quite a number of spas in our life and this is by far the best one we have had. Love the jets and the power of the pumps. Sometimes we have to turn the pressure down, which is pretty unusual for us!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 169 for Grandee
Average Rating:
5
/
5
Incredible tub, love it.
John
from Anchorage AK
Age:55-65
PostedOctober 28, 2020
Jets are awesome, design of lights and features are great, easy to maintain. Use it everyday! Love high quality products and this spa meets my high expectations. Would like to be able to raise temperature beyond the 104 degree limit on occasion.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
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Review 170 for Grandee
Average Rating:
5
/
5
New to Spa's
Allen007
from Rochester, MN
Age:55-65
PostedOctober 25, 2020
So far, so good! Minnesota is great place for a spa. Easy set up and easy maintenance. Recommend an outdoor heater between your outside door and the spa!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 171 for Grandee
Average Rating:
5
/
5
Great Spa
Bob
from Middletown, N J
Age:55-65
PostedOctober 23, 2020
Purchased this spa about 2 months ago . Salt water system. Honestly took about 2 weeks to get the water right. But since then has bin a breeze to take care of. Family loves it ! Extremely happy with the purchase!! Purchased this spa st the Eatontown dealer . They were absolutely great . Not pushy, gave great advise on everything we purchased. Highly recommend them !
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
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Review 172 for Grandee
Average Rating:
5
/
5
Love it
Taizoner
from Canton, OH
Age:55-65
PostedOctober 10, 2020
Great Hot Tub easy to use so far works awesome. Bad for about 2. Months works awesome.
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
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Review 173 for Grandee
Average Rating:
1
/
5
Stopped working after 2 months
Unhappy
from South Lake Tahoe
Age:55-65
PostedOctober 7, 2020
Electrical issues after 2 months of light use. Bad Heating component which will not allow the circuit breaker to reset
Comfort:
5
/
5
Quality:
1
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
3
/
5
Value:
1
/
5
Response from HotSpringBy Chelsea, Customer Service, November 10, 2020
Yikes, that is rotten luck. I am sorry to hear the spa is having this electrical issue so soon after arriving; though, this is good the spa is within its warranty for repair. Look out for an email from me directly to check that all is being addressed for your spa to work properly.
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Review 174 for Grandee
Average Rating:
5
/
5
Love the Spa
BudweiserBob
from Oswego, New York
Age:35-44
PostedOctober 6, 2020
Love the spa. Shell could be thicker at the steps.
Comfort:
5
/
5
Quality:
4
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
4
/
5
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Review 175 for Grandee
Average Rating:
4
/
5
Easy
Wilk
from Ohio
Age:55-65
PostedOctober 5, 2020
This is our fourth hot tub. Very easy to monitor, it almost takes care of itself. You’re paying a little bit more for this hot tub, but after you own it you understand why
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 176 for Grandee
Average Rating:
5
/
5
Great, heres what I'd change
SolbergDave
from Phillips WI
Age:55-65
PostedOctober 5, 2020
Love this spa, if I could make changes.....
A few more jets down low for sore ankles. The corner seats tend to ease you out, almost have to make an effort to sit upright against the jets, and although the corner seat height is ok for me, for the women its a little low, have to get some boosters.
FYI, I bought this spa because of the moving back massage, did not disappoint!!!
A few more jets down low for sore ankles. The corner seats tend to ease you out, almost have to make an effort to sit upright against the jets, and although the corner seat height is ok for me, for the women its a little low, have to get some boosters.
FYI, I bought this spa because of the moving back massage, did not disappoint!!!
Comfort:
4
/
5
Quality:
4
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
4
/
5
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Review 177 for Grandee
Average Rating:
5
/
5
ONE OF A KIND!
KJ
from Rapid City, SD
Age:25-34
PostedSeptember 27, 2020
The HOTSPRING Grandee is one of a kind. I’m in the business and have had 3 other spas, nothing compares to the Grandee!
Comfort:
4
/
5
Quality:
5
/
5
Ease of Water Care:
4
/
5
Energy Efficiency:
4
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, October 2, 2020
Thank you very much for your review! We are so thrilled to hear that you love your Grandee.
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Review 178 for Grandee
Average Rating:
5
/
5
Our first hot tub
Corky
from Mesa Az
PostedSeptember 23, 2020
We are in our 70’s and buy all needed items on line. Neither of us have been inside any store since March. I searched on line for a hot springs spa as our son in MN has a hot springs and they have been very pleased with theirs. I found the one I liked (grandee) and called Desert Hot Springs Chandler AZ. I visited with Jeff Geffre and he answered all of our questions and concerns. He offered to stop by and visit with us and bring brochures. He came to the backyard and we social distanced and talked hot tub 101! He helped us decide where to put ours. We needed an electrician for wiring the tub and we went with Victor from VR Electrical Services. He and his son were great to work with. We bought the Grandee in September and it was delivered to Desert Hot Springs on Friday the 18th of October and installed on Monday the 21st. It was an exciting day to watch our hot tub swing over our wall and tree and be set down right next to the cement patio. Ron and his crew had it totally installed in 2 hours! We were using our spa a few hours later once the water had warmed to our setting. So far, we have used it morning and night and are enjoying it. I didn’t give the high mark on ease of water care as we are having an issue of high ph and low chlorine. We are dealing with the store water care specialist And hope to have the water problem solved. So a big thank you to Jeff G, Ron, Victor and Anthony!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
3
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, October 2, 2020
Thank you for your review, we love the photo! Welcome to the Hot Spring family. We have a video on water care that might be able to assist you: https://www.youtube.com/watch?v=3G0... We wish you many years of happy hot-tubbing to come!
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Review 179 for Grandee
Average Rating:
5
/
5
Awesome Hot tub!
Bob
from Taylorsville, NC
Age:55-65
PostedSeptember 14, 2020
This is our 2nd Grandee Hot tub, we loved our 1st one enough to buy another one. We sold our 1st hot tub to a close friend and they love it too. We just wanted to get a new one :).
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, September 18, 2020
Thank you for being a member of the Hot Spring family for so many years! We appreciate your review.
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Review 180 for Grandee
Average Rating:
5
/
5
Relaxation, refined and perfected.
HotSpringsHappy
from Greensborro
Age:45-54
PostedSeptember 10, 2020
The new Every night ritual!!! Relaxation in its finest form.
Best decision we made for our personal relaxation and health.
Highly recommend!!!
Best decision we made for our personal relaxation and health.
Highly recommend!!!
Comfort:
5
/
5
Quality:
5
/
5
Ease of Water Care:
5
/
5
Energy Efficiency:
5
/
5
Value:
5
/
5
Response from HotSpringBy Customer Care, September 18, 2020
So happy to hear that you are using your hot tub every day and incorporating it into your daily routine! Happy hot-tubbing!
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