Customer Reviews for Highlife® Envoy

Highlife® Envoy

5 adults
7'9" x 7'7" x 38" / 2.36m x 2.31m x .97m
390 gallons / 1,475 liters

Average Customer Rating:

4.4

out of

(353 Reviews)

Rating breakdown 353 reviews

5 Stars

262

4 Stars

3 Stars

2 Stars

1 Star

4 out of 4(100%)reviewers recommend this productbrand.

Customer Reviews for Envoy

Review 1 for Envoy

Average Rating:

4 / 5

Great Hot Tub Other Than the Freshwater IQ System

DougM

from Greer, SC

Age:55-65

PostedDecember 13, 2024

The tub itself is great, but the Freahwater IQ system does not function as it should. The chlorine indicates there is no chlorine in the hot tub, but test strips indicate the chlorine is at the right level. I’ve emptied the tub, refilled, and had a technician from the store I purchased the hot tub from come out and get the chemicals balanced. The system was accurate for about two weeks then the system started the inaccurate readings again. I would suggest selecting a tub without the Freshwater IQ system. It does not function correctly and it is not worth the additional cost.

Comfort:

5 / 5

Quality:

3 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

5 / 5

Value:

3 / 5

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Review 2 for Envoy

Average Rating:

5 / 5

Therapeutic Bliss!

Karen

from Albany, WI

Age:45-54

PostedDecember 12, 2024

We love our Envoy! We purchased this spa for our arthritis and achy joints! It has superseded our expectations. To be able to use this spa daily in our backyard while watching the stars is bliss. I am so glad we invested in ourselves this year. We love the Bluetooth speakers, lights, and waterfall features too! It is our little oasis underneath the stars!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

3 / 5

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Review 3 for Envoy

Average Rating:

5 / 5

Envoy Daily

Bill64

from Lake Jackson, TX

Age:Over 65

PostedDecember 7, 2024

This is our second Envoy spa. The first one last 20 years without a major failure. We knew that our daily routine would be negatively altered without the enjoyment of a warm spa experience. After a brief internet search, we learned that only one Hot Springs dealer was near our home. We decided to make the long drivel to Houston and from the moment we walked in Richard’s Total Backyard Solutions, we knew that we were in a quality location. Our sales agent, Miranda, was warm and welcoming. She never pushed for a sale and graciously let us look at every item in the store. We arrived around lunchtime and the owner even cooked hamburgers and hotdogs for us. Needless to say, we were impressed and we made our purchase that same day. The installation of the Envoy spa was ahead of schedule and seamless. The crew took the old spa and placed the new one exactly as we wished. Since that time both the store staff and our sales agent, Miranda have reached out to insure our happiness and to gently remind us that they are always here to help. We use the Envoy every day and many times twice a day. It helps with my wife’s hip surgery recovery and provides a means to have low stress water exercise. I enjoy listening to music and watching the outdoor TV as we relax in warm comfort. We are glad that we purchased the exterior handhold pipe. It gives my wife a feeling of security upon entering and exiting. Our old Envoy lasted 20 years and finally ended its life with a leak that was not reachable. If this new Envoy lasts and works as well as it appears, it might even outlast us. We could not be happier with both the brand and the Hot Springs purchase experience. We regularly recommend both the brand and Richard’s Total Backyard Solutions of Houston to our friends and family. Thanks for a great product and consistent quality of service. You are appreciated.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 4 for Envoy

Average Rating:

1 / 5

Have had a horrible experiece

Jay

from Waterbury, Vt

Age:45-54

PostedDecember 1, 2024

I've owned the Envoy for 8 years and have had an absolute terrible experience. We were very excited to buy the hot tub, and spent a significant amount of money because we were told that Hot Springs was the best brand and you "get what you pay for". Well, that couldn't have been further from the case. The tub didn't work almost as much as it did over the years and is completely broken down now. We had to have the panel replaced several times, it has leaked for a long time and the components rusted out while in the water. We had our deck built out to fit the tub, spent a ton of money to have this thing and it's currently sitting there, again, not working correctly. Watching the icicles form underneath it was the final straw.....we drained it and shut it down. We've been told the only way to fix it is to have it craned off our deck, brought into the shop to have the insulation removed to find the leaking point.....and that it's "not worth it at this point". The company that sells and services it has been amazing for years, but they can only do so much. Now we have to pay, again, to have it removed. I'm just horribly disappointed in this product, especially after everything I read about Hot Springs. This tub has been a complete disaster.

Comfort:

5 / 5

Quality:

1 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

1 / 5

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Review 5 for Envoy

Average Rating:

1 / 5

Doesn't work

Gazho

from Bangor, ME

Age:55-65

PostedNovember 14, 2024

Our Envoy was delivered yesterday and set up by the local HotSpring dealer. Today we started the water maintenance and noticed that one of the jet pumps doesn't work. I can't express my disappointment. Having spent as much as we did on this tub I would, rightfully I think, expect it to function perfectly. Hopefully the problem will be resolved quickly.

Quality:

1 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

3 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, November 22, 2024

I can imagine how frustrating this situation must be for you, and I truly apologize for everything you've been through. Owning a new spa is meant to be an exciting and relaxing experience, and it’s unfortunate that this has been challenging for you.

I'm relieved to hear that you're working with the dealer, as your satisfaction is incredibly important to us. If there's anything else I can do to assist you, please don’t hesitate to let me know. I’ll be sending you an email shortly, and I genuinely look forward to providing you with the support you need. hotspring_brand

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Review 6 for Envoy

Average Rating:

5 / 5

Can’t believe I waited so long to get my spa!

hammy25

from Marietta, GA

PostedOctober 27, 2024

Truly the best decision ever! I am in my spa everyday! The salt water option is definitely the way to go. Thank you Hotspring and your staff on Barrett Parkway.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 7 for Envoy

Average Rating:

1 / 5

Very Disappointed So Far

JAK

from Sumner County TN

Age:55-65

PostedOctober 21, 2024

We purchased the Envoy and have had numerous issues with the original set up, the Fresh Water IQ device, and the Bluetooth speaker system. The local dealer has been helpful by sending out a technician, now three separate times, for three separate issues. The last time I was told that the Fresh Water IQ system was not functioning on multiple units in the field and that we would be placed “on a list” when a fix was developed. Completely beside ourselves given that this spa is at our near the top of the line representing an investment of well over $20k. At this point, I wish I could just return it and purchase from another manufacturer.

Comfort:

4 / 5

Quality:

1 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

3 / 5

Value:

1 / 5

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Review 8 for Envoy

Average Rating:

5 / 5

We love our spa! It helps relax and wipeout the stress of the day.

Paul72

from Surprise, AZ

Age:45-54

PostedOctober 21, 2024

I can't wait to get home and relax in our spa. It has helped with stress from work and joint pain. We have the cooler system and love being able to relax in the spa for longer periods of time. The jets on the Envoy spa are exceptional. The different types of jets and position are just what we needed.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 9 for Envoy

Average Rating:

5 / 5

Outstanding experience

WashMIEd

from Lexington, MI

Age:Over 65

PostedSeptember 27, 2024

We are definitely enjoying our new Envoy spa with its salt-based system.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

3 / 5

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Review 10 for Envoy

Average Rating:

4 / 5

Regular user

Tom

from South Dakota

Age:Over 65

PostedSeptember 25, 2024

We have had 2 Envoy tubs.
Our new tub is an improvement over our former one.
We are pleased with it and use almost daily.
We recommend it highly.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

4 / 5

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Review 11 for Envoy

Average Rating:

1 / 5

Cannot fix leak

Rob

from Arkansas

PostedSeptember 6, 2024

Tub started leaking at 8 years. Local deal said the cost to fix is more than the cost to buy a new tub. I would not recommend.

Quality:

1 / 5

Ease of Water Care:

3 / 5

Energy Efficiency:

5 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, September 9, 2024

I'm truly sorry to hear that your spa is leaking and causing frustration.
Rest assured that the leak can be repaired in most cases, and the service is covered under warranty. If you need further assistance, please don't hesitate to contact our Customer Service team at 800-999-4688.
Your feedback is important, and I hope we can help you find a solution.
Thank you for your time, and I sincerely hope you can soon enjoy your hot tub again.

hotspring_brand

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Review 12 for Envoy

Average Rating:

3 / 5

Salt System

Displeased

from north west GA

Age:Over 65

PostedAugust 26, 2024

The salt system is a piece of junk! It does not work. Our dealer has done everything they can to resolve the problem. They have called tech support and nothing has worked. We are now waiting for a new mother board to be shipped and have been waiting for about 3 weeks now! This is going on 4 months!!! The issue is still not resolved. I commend the people we bought it from BUT the Manufacturer is not cooperating This should have been done months ago!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

1 / 5

Energy Efficiency:

5 / 5

Value:

3 / 5

By Customer Service Hot Spring Vanessa, August 26, 2024

I'm sorry to hear that your spa needs service and that you're having trouble getting the necessary help.

Thank you so much for contacting us and giving us the opportunity to assist you. Please be on the lookout for an email from me. I truly look forward to working with you soon. hotspring_brand

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Review 13 for Envoy

Average Rating:

5 / 5

Relax, wind down and enjoing our family in the new Envoy spa

DuhWrightCouple

from Oregon

Age:55-65

PostedAugust 26, 2024

Our Envoy Hot Springs spa has been a family highlight. When the grand kids visit they love playing in the tub and visiting with grandma and papa. Nightly soaks for the spouse and I are very relaxing and provide quality one on one time to visit, wind down and relax for a better nights sleep. We feel like the soft salt system water makes our skin softer, our circulation better and our muscles relax.
We have found the balancing of the Hot Springs spa water to be extremely easy and quite stress free. When we have questions Gregs' crew at Claudsons, our local Hot Springs spa dealer has been quick to respond to our questions and text messages.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

Response from HotSpringBy Vanessa, Customer Care, September 6, 2024

Family time together is the best!
Disconnecting from electronics and reconnecting in person is a fantastic way to spend time. Congratulations on your new spa. I am happy you have excellent local support and find spa operations easy. Thank you for your spa review and photo. Your spa looks so inviting.

Happy Hot Tubbing!

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Review 14 for Envoy

Average Rating:

5 / 5

Exceeded Expectations

Mike

from Moscow, ID

Age:55-65

PostedAugust 19, 2024

We use our spa everyday and could not be more thrilled with our decision to go with a higher end product. The therapy jets are amazing and the spa couldn't be simpler or easier to maintain, even when used frequently.
It's one of those choices in life where you never regret getting something truly nice and exceptional. Highly recommend!

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 15 for Envoy

Average Rating:

5 / 5

Love this Tub

MuirKat

from Springboro, OH

Age:45-54

PostedAugust 19, 2024

Solid jacuzzi and the massage jets are amazing. The salt water system is not the easiest to navigate if you have hard water. Thankfully the Hot Springs team where I purchased the tub from were A+ on communication and on addressing my issues/concerns calibrating the system.

The tub itself is easy to operate, extremely energy efficient, and I use it almost every day. Overall, I am very satisfied with this purchase.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

2 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 16 for Envoy

Average Rating:

5 / 5

2024 Envoy

Roto72

from Thornton, PA

Age:Over 65

PostedAugust 9, 2024

We bought this hot tub for hydro therapy, and it is excellent. The different jets add nice variety to the massage. If you suffer from back pain or arthritis, 20 minutes in the tub will have to feeling great.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 17 for Envoy

Average Rating:

5 / 5

Morning Soak

Beemster

from Grand Rapids, MI

Age:Over 65

PostedJuly 24, 2024

I enjoy it almost daily. Really help me relax and organize my day.

Comfort:

4 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

5 / 5

Value:

3 / 5

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Review 18 for Envoy

Average Rating:

5 / 5

Very pleased so far…

hbhardcastle

from Nashville, TN

Age:45-54

PostedJuly 5, 2024

We have had our spa about 6 weeks and so far are very pleased. We are still figuring out the chemical adjustments but it is so easy with the on screen diagnostics. Our experience with Hot Spring’s staff and services has been great. Would highly recommend to others.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

4 / 5

Energy Efficiency:

4 / 5

Value:

4 / 5

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Review 19 for Envoy

Average Rating:

5 / 5

Best decision I made

Beckspaw

from Wellton, AZ

Age:Over 65

PostedJune 25, 2024

After looking at many hot tub brands I landed on Hot springs, Envoy. Beautiful sturdy design.. love the seat positioning and jets that this tub offers.. I am single so it's just me and maybe one other person at times that are in the spa and there is ample room. Love the lounge and placement of jets
When the spa is running it is quiet.. the LED lights are absolutely beautiful.. love the signature waterfall feature that comes with the spa. Have not had any issues with it. Acme in Yuma Arizona is where I purchased the spa from. Although it was around the holidays and took extra long for a tub to be shipped to my area I was notified weekly of progress and kept informed and I found that customer service was outstanding. When it came time to deliver the spa and set it up it was done professionally and everybody I dealt with was just so nice. I feel when you buy a quality spa initially you will not be disappointed. Hot springs has a very good warranty also. I use my spa daily. I have back and neck pain and the spa really changes how I feel and sleep.. very relaxing. I would 100% purchase another Hot springs spa in the future if the need arises.

Comfort:

5 / 5

Quality:

5 / 5

Ease of Water Care:

5 / 5

Energy Efficiency:

5 / 5

Value:

5 / 5

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Review 20 for Envoy

Average Rating:

1 / 5

Machine fell apart. Wont work. 12 months old

Garyendeor

from Atlanta

PostedJune 24, 2024

Do not buy this spa. Who knows where the 'positive' reviews are coming from or told to write-them. My experience, this is a very poor product and have had multiple issues. Now its not even working. The spa remote is a complete scam and fails multiple times.

Quality:

1 / 5

Value:

1 / 5

By Customer Service Hot Spring Vanessa, June 28, 2024

I'm genuinely sorry to hear that your spa experience hasn't been what you expected.
As a long-standing hot tub manufacturer, it's always been our privilege to provide over a million spas for people to enjoy and unwind in. It's truly important to us that our customers have a wonderful experience, and I am here to help in any way I can.

Please be on the lookout for an email from me. I really want to understand more about the issues you've encountered and see how I can make things right.
Thank you for your patience. I genuinely look forward to working with you to resolve this soon.
hotspring_brand

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